App is slow, often doesn’t work or load my information. The information that is available is limited. Currently, the app won’t even open. It just keeps telling me to download the new version and takes me to the Apple App Store and there’s no option for a new version. Pretty disappointing for a company that is managing peoples’ money.
I have had nothing but issues being able to sign in and they just asked me to download the update to fix all the issues and now it is stuck on that update page and I can’t even get to the signup page. It’s one thing to have a bad app, but it’s worse to have all you retirement set up in account and you can’t access it. When your dealing with people’s livelihood, you better have it right.
The old app says a new version is available, but there is no option to decline. In fact the app freezes on this new version notice. I deleted the old app and downloaded the new one only to get the same new version notice. I cannot get past this message to view my account. At this time, since the old and new app crash at the new version notice, I cannot get to the login screen.
So the App was working fine, I just updated it just now, 2/27, and now it won’t work. When I open it, it says new version available and takes me back to the App Store. When I then click open in the App Store, it sends me back to the App that says a new version is available and to update it, so now the circle just goes round and round. I deleted the App and then redownloaded and same problem still…
Usually this app was pretty easy to access and update information. In the last few weeks it hasn’t worked properly, long load times, failure to login in. It won’t load or let me login at all this last week, even though all of my information is correct.
I upgraded my app to the newest version and now I can’t log it. It keeps giving me the same message, “There is a newer version available”. So when I click on it, it takes me back to the App to update. But since I already updated my app, it only allows me the option to “open” the app. Then it takes me back to the original message that there is a newer version.
Says there’s an update but my app is uptodate so it won’t open
All I get is a message saying that the app has an update but the App Library already shows it at latest version. App refuses to go further. This coming after the last 2 weeks of the app reporting that my information wasn’t currently available even though the web shows the information
Completed the mandatory update and now doesn’t work at all - keeps sending me back to the update page. Another disappointment. Let’s try a little harder folks.
Corebridge made me update their app (involuntary). Now I am in a loop and the website says to update, I do, and then try to use. When I open the updated app it just tells me to update the app again. When I repeat the process, the same thing happens. Does anybody actually beta test ‘improvements’?
App not the same as the one customer services used. Couldn’t change any info or navigate about a month ago now I can’t even get in. Customer service couldn’t even find the app. Very disappointed. They’re managing your money.
The app keeps asking me to set security questions to log in, but when I pick the drop-down menu to select a question, it says it could not retrieve questions and kicks back to the prior screen. So I cannot even log in…
App requires you to update for “bug fixes” and after this traps you in a loop of update/open. Rarely can access my account in the past month due to bugs.
Went to update this app as this app requested. Once updated, it went into the loop of keep asking you to update. I am no longer able to use this app anymore. I even power off and then power back on my iPhone.
Nice job with the update. It just circles back to update. Takes you to the App Store which shows it’s already downloaded and to open. Surprise!! When you hit open it takes you back to the download. Great job as usual Corebridge
I enter my login credentials and it says it’s wrong, I enter the same credentials on the website and it works! I guess the reason why my term policy is so cheap is because they don’t waste money on hiring developers who know what they’re doing!
App won’t load at all now since most recent update
Trashed .. asks to update and takes you to store and update after that the same thing snd it never opens the app. Even tried deleting and rr-adding same thing.
I’ve deleted the app and reinstalled since it didn’t give the option to update. Even with reinstalling it comes up new version available. Please fix the issue.
When I try to login on the App, it tells me there is a new version available and links me to the App Store. But the app it sends me to is the same one I was on! Now there is no way to login to the App at all!!
The app states it needs to update. It will not open afterwards. It loops back to The app needs to update. This is not the first time this app has crapped itself
Horrible app and horrible company. No transparency, waste of time with sky high fees. The app is basically useless trying to find statements or fund information.
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