Good app overall, but two fixes are needed: 1) Most important, Enable Face ID doesn’t work on iPhone version - even when I have the function slid to “on.” I still have to enter the password. FIX!!!! 2) This is more a “nice to have,” but I had to manually add (and will have to manually update) my outside investments in order to factor them into the Projected Monthly Retirement Income dashboard. Why can’t the outside investments automatically update once they’ve been added? Thank you.
In several cases Valic fails to provide actionable fund information to account holders in an easy-to-use, transparent manner; for example, useful performance data that can actually aid in fund selection and portfolio analysis is essentially absent. A greater variety of fund and performance data tables and graphs would be helpful. For people with a even a minor degree of experience with trading and retirement investment vehicles, this app (and Valic's website, too, for that matter) is glaringly insufficient. It is a very bare-bones app that commonly fails to allow log-ins. The security features are outdated, too. It's almost as if Valic decided to create an app just to say they have an app when selling their institutional products to businesses, but in reality Valic appears to not care if the app is useful for account holders because the account holders are basically stuck using Valic because their employer. The app seems like it was made for people who are unfamiliar with how to use technology. For their high expense ratio and sky-high fees, Valic should be embarrassed to offer such a terrible app. Whoever approved this app does not know what users want or what features are useful in an app of this kind. Whoever approved this app should feel like they let their company down for just how utterly awful this app is. I would give the app zero stars if I could. I never write app reviews, but this app is so bad that I felt compelled to say something.
February 2021 update: Their performance graphs are off and need to be re-done. It’s showing my contributions as account growth. How much has my account actually grown from the MARKET... not my contribution.. Also support can’t send what you need so you have to call 5+ times to get the request and still not receive it. Get your company to choose another 401K provider if you can. This is not worth the hassle and you time will thank you in the long run with how much time you saved by not using them or their services. March 2021 update: To add salt to the wound, they still have a difficult time sending the documents you request. The documents sent show amounts but no funds associated with it. . . Where does these amounts associate to what fund? Just blank amounts with the the transaction that took place. Well what funds did these transactions take place on? Again, I implore you to find another company if you are on the brink of choosing them. If you have to invest with them because of company decision... good luck. . .
For VALIC being a major financial company they sure do not know how to make an app. This app does next to nothing that the website does. You can make changes to the account in a very cumbersome manner - much more difficult than the website. There's also no way to track your portfolio's overall performance or the funds that make up your portfolio. If you're looking to just see your total amount, your percentage of certain types, and percentage of each fund in your portfolio of then this app is for you! If you want to do anything else, don't bother with this app until VALIC upgrades it.
Consider changing your focus on to your customer!!!
Your app and website are horrible. Sorry....I hate to complain. It is VERY difficult to find any usable information about my account like something as easy as most recent contributions. It is clear that all of the site developments are focused on trying to sell me your products. If you would in turn focus on your customer and not trying to sell me something your sales would be greater. I use VALIC... or AIG or what ever you will be called next year... only because I have to due to my employer. Consider changing your focus on to your customer!!!
The new interface is a major upgrade from previous versions. All of the information I look for is quickly accessible. The calculator is a quick way to see how I could potentially hit my savings goal and the Plan Snapshot gives me an interactive way to view details related to my statement activities
This is a big improvement from the previous version. Really like the FutureFit results. Glad to see Touch / Face ID and multi factor added - much needed security features. Hoping this is a sign of bigger and better things to come - how about adding ability to modify FutureFit and account profile? Great step forward!
It is mind blowing that an organization of your size is not able to address its customers’ basic requests. Go ahead and read complaints from overs a year ago (and your responses that upgrades are coming). Definitely withdrawing my investments. The performance of the financial instruments that people allocate their funds to has nothing to do with how your iPhone app looks and its features work, but it says a lot about how your organization functions. There should be an option to give negative stars!
I’ve been using this service for years through their website, but the app keeps telling me the exact same login credentials I use to login aren’t valid. I even tried the option to setup online access and it told me it couldn’t process the request. Meanwhile, I’m browsing the web version of my account with no problems. I gave up and deleted the app. Now I’m concerned about how much I can trust any of the company’s technology.
Unfortunately the Face ID stopped working when I switched to a new iPhone. In general the app fulfills the need for current account information. But it lacks the important planning insights available on VALIC's website.
I use to love this app but I don’t know what happened in the last couple of months to almost a year now. I have an iPhone I have uninstalled and reinstalled and very rarely does this app even work anymore it may open but it never fully loads just sits there and spins. I’m just coming to have to check their web version to get my balances.
This application has not been updated in over a year... The on-target part of the application is inaccurate as is the same on the website. The performance of your portfolio doesn't update often in the app, as It's delayed by about 3 or more months. The layout could be better...
The provides only account balance and account performance for 3 months, year to date, and 12 months. If you have more than one account you can’t access the second account information. You can’t access statements or view performance of individual funds in your account. Account aggregation works.
Because the password field does not allow you to paste a password you have successfully forced users to use simple passwords. For user to use complex and random passwords a password manager is a necessary tool but complex passwords must be copied and paste for them to be practical. For those of you who want to have a safe password this application is useless!
Newest update (6.1.0) now only works in portrait mode on iPad. Why make that change?! I NEVER use my iPad in portrait mode. I'm giving the current version of the app 2 stars because I still have access to my info. Back to five stars when landscape view is reinstated.
This app is pretty much worthless. For Valic being such a large company, this is an area they could improve on. Needs basic items that are found in similar apps like: easier format, Touch ID, ability to see and make transactions. Would be great to see an app that reflects their traditional website platform.
After creating my ID and Password on my laptop, I downloaded this app for accessing my accounts with same ID and Password easily wherever I am. But, it is weird. It doesn’t allow me to access my account. Just show me “your ID and PW is incorrect.” But, I can log in my account on my laptop. It is weird. ☹️
If one has a VALIC account, one need to manage the account. This app simply does not allow for this functionality effectively. The entire app from security to the user experience, needs to be completely done. Otherwise, this is just an app where somebody was told to do an app whether it was good or bad... This is a failure.
This app looks like it was created for Windows 95 or maybe even 3.1. There is no support for Touch ID. No support for 1password. And worst of all, no support for copy paste. My passwords are complicated mix of letters, numbers, and symbols (like a responsible human) and Every single app I've ever used at least has allowed me to use copy paste if not Touch ID.
No way to get historic quarterly account statements. It is terrible and does not provide anything more than basic balances and information that is of little use. They should spend some money. It might help their business. Lord knows with their fees they are making plenty off of us
Website works but app doesn’t work since ios 12.1.3 update , very little info available anyway, valic has very high fees also , you would think they would have a top grade app. Very disappointed, I am forced to use this company by my job however
I usually don’t write reviews, but this app is so bad I felt I had to. The app gives you so little information, it’s basically worthless. You can’t make any changes, and you can’t even drill down to see details or performance for a given portfolio.
You enter into the app now and it just buffers. I called customer service and they could not assist. Said they would turn it over to tech support and they would call me. Have not heard from them. Most likely will move my funds to Fidelity.
It crashes often, is cumbersome to use, most things don’t work, resetting password is a joke- puts you in a non functional loop, then says it’s sending you an email, which it never does. Totally frustrating!
Does not show how my money is growing in the market. Please provide a graph that shows the growth over time that is easily accessible. It tells me a number of growth but I have no idea the context. Please fix!
Don’t try and ever transfer your money out. They act as it’s their own. 21/2 months trying to get my (MY) money out. Now I have to hire a lawyer. Terrible company! Poor customer service and a smoke and mirrors type of support. Just save yourself the hassle and do your business elsewhere.
It appears they added captcha to their web portal (which I can still log in to) and now the app just doesn't work. I guess they’ve completely abandoned it? For a large company like valic, this app is an embarrassment.
ZERO stars. The app does not support Touch ID. What is worse the login screen does not support the paste function. So snagging my password from my secure password manager does not allow me to paste in my complex password. At a minimum this is needed for the app to be useful.
I don’t usually take time to rate most apps, but this one is so bad, I was inclined to rate AND write a review. VALIC customers deserve a better app to view our portfolio than this. If there was a 0 rating, that’s what I would have given this app. Needs a lot of USEFUL improvements, please!
Take your journey to getting FutureFIT® anywhere. See what you need to reach your monthly retirement income goals, and then take action to help make it happen. Track your progress, view transaction history and adjust your contributions, all in one place. Simple and Intuitive Enroll and Create a security profile – Setup your account and secure your data with a security profile View a summary of your portfolio – total balance, employer plans, personal retirement accounts and other investments – all in one place. Track your progress Get detailed portfolio data, view asset breakdowns, see how your investments break down and keep track of your goals. Detailed transaction history Customize transaction history by plan and time frame, so you can get the information you want quickly. Make quick, easy updates Quickly and easily update your contributions, change your beneficiaries and add a trusted contact Get in touch with us Communicate with our knowledgeable experts. We’re here to help. Go paperless Easily opt in for e-Delivery to get account information sent straight to your inbox. Plan your future Use our quick financial calculator to estimate how much is needed monthly to continue your journey. Secure and trusted Security is top-of-mind, so we’ve optimized our mobile app to bring you a secure experience using multi- factor authentication and biometric capabilities.