I don’t know if it’s because I’m older but I do get confused with my passwords. . I get 3 tries then I’m locked out sometimes it locks me out after 2 tries & sometimes I’m already locked out before I try to get in . My complaint is when it happens on the weekend I can’t get assistance till the following work day . I was locked out tor 3 dayszv
I just recently switched from BOA to Core First. It was rough at first because this app is very basic compared to the BOA app with all it’s bells and whistles. HOWEVER, what I have learned that really turned things around for me is that I have a direct number where a real person answers and actually helps you. I’ve been to the Drive thru with questions about where to find information and the service agent actually looked it up and then showed me where to go in the app. I can say in ALL of the years I banked with BOA I rarely had any interactions with humans. So I am thrilled with my choice to move to Core First where they actually value your business and treat you as such. Thank you Core First for your exceptional Customer Service
CoreFirst Bank & Trust mobile app is simple to use, while also providing a secure place to transact all types of financial business! Their support team is also very user friendly, when and if something goes off track, they quickly resolve issues to get you back up and running! Thanks CoreFirst for you great Community Service! Stanley Kelly
The application is okay. The mandatory need to change my password from the bank is clunky because you can’t do it in the application. There is a failure every time I am forced to change my password. I have the latest update on the latest iPhone so the need to have this application work is essential. I have considered closing the rest of my accounts and walking away from this company a large part is this application. There are other banks and credit unions applications far superior and they also have better services.
Being able to use online banking with Corefirst allows me to access my accounts from the comfort of my own home, work or anywhere else. It is extremely convenient and allows you to transfer funds between accounts. Definitely worth having and I would highly recommend anyone that banks with them to download it.
This app has certainly improved over the past few years! I can basically accomplish anything I need to financially except making cash deposits. I appreciate the notifications of upcoming maintenance. It allows me to take care of banking needs while the app is accessible.
Although it is pretty handy to use the app instead of going on the computer, the capture on the check deposit has had an issue for a few months. I take the pic of the front and back, and then submit, and it fails. I retake the front pic and it is successful, every single time. Not that big of a deal, so it’s pretty good overall.
I’ve been with CoreFirst for over 25 years and I have never been disappointed. They have always treated me with respect and professionalism. The app is amazing, I can transfer money from accounts in literally seconds, that is worth so much to people leading busy lives.
I do like the app. It is user friendly. I would like to be able to see memo post transactions like we used to be able to see. I’m not sure why I have to click the “more” button to see my core first card, shouldn’t it be listed in the page with all my other accounts? I really like that I can see the scanned picture of my check I’ve written when I click on that transaction!
I have been with CoreFirst for over 13 years. I Love the app as for it allows me to check my account and if I need to transfer money. About the only thing I would change is being able to put checks into my account by taking a picture of it.
I use mobile check deposit and mobile transfer several times a week. I have multiple accounts, but this interface makes it easy to do all those tasks across my different accounts! Very intuitive and user-friendly.
Since fairly recently my app has bugs. There is a big stripe across my pages. It’s the footer and it blocks my data. I’ve contacted the bank. No answers to fix it.
The Pay a Friend section of the app was a lot easier to use to transfer money in our house between to accounts. Now I have to make a trip to the bank and do it in person because the money transfer apps that you suggest we use all charge a fee. This is a deal breaker for our household. We cannot afford to pay an outside source when it can be done for free. Looks like we will be looking for a new bank after 40 years. Thanks.
Inactivating the fingerprint sign on routinely, without warning, for your over abundance of caution regarding passwords can be a problem. Especially when you do it right before a payment is due! If I’m not at home to find my password, I am unable to take care of my financial responsibilities🤨 This seems VERY customer UNfriendly! More of a Core First Bank & Trust IT thing than the app, but you take a hit because of the tie you have with one another.
I have touch id enabled, only works after I close the application and reopen. When it is open in the background, and I got back into it it asks me to log in again after seeing a plain ole white screen with nothing on it. And doesnt have an option at that point to use touch id. This app needs some work
Have all my accounts here and it’s easy to move money around on my own without difficulty. Bank is willing to work with you should there be any issues and assist and or credit fees as necessary. Love banking here.
The app does a decent job of showing my statements and balance. The biggest problem in that it will duplicate transactions and show an inaccurate balance for a while until the system checks it. This is very annoying when I need to make multiple purchases and I cannot accurately tell how much I have left in my account! Please read and fix this I beg.
I feel that the bank app is very safe and easy to get around . I have always been treated very well and everyone I have dealt with is very helpful and professional! I would recommend CoreFirst to all!
Have to close to make face login work. Very tired of the SAME announcement
I have to swipe up and close the app and then reopen it for face login to work. Just put a button on the front screen for face login. Why do they have to have the SAME announcements ALL the time. Yes. This page DOES provide an overview of accounts. I got it the first 100 times I’ve seen it. I don’t need to see it every time I log in. Please let me shut them off.
My two daughters have been repeatedly locked out of their accounts on the app. I have been prompted to change my password once since we started banking at CoreFirst in September. That was never the case at our old bank. The app is unpredictable. It would be nice to be able to see my balance without fully opening the app. My Bank of America app had that capability.
Does not include cd’s in my net worth and after many conversations with CoreFirst staff all they tell me is that they have created a work order. This has been going on since February 3rd. I have know idea what this actually means or when to expect a solution. I am very disappointed in the manner this is being handle after being a CoreFirst customer for approximately 45 years.
My boyfriend banks will Ally. Their app/website allows you to label funds from one account into multiple “buckets” or categories. CapFed allows you to type in a section of a transaction essentially what budget category it can go to as well as whatever else you want to type in.
I’ve been very pleased with this app. I enjoy being able to check my account balance and also see that scheduled payments have came out as planned. Thanks for the great app Core first.
But, I do not like the requirement to change my password as often as it occurs. I’ve patronized other financial institutions and they do not have this requirement. To me it is overkill and overreach. In the least the time period between PW changes could be increased.
Lately it seems the app can’t give you a day to day balance. One day it’s right and the next you’re missing all kinds of transactions. I realize it’s probably a minor thing to complain about, but when you wanna keep an eye on anything that looks suspicious thanks to so many businesses getting customer’s info stolen..... you can’t because the app isn’t right half the time.
It’s convenient to check my info online, however, lately it seems like the app is getting slower and slower. Any of the other banking apps I use don’t seem to have the same issue. I could drive to an atm faster most days than the app takes to load.
You have to go through this crazy manual process to get approved for check deposit. The login rarely works. You constantly have to reset your password. No dual factor authentication. If it weren’t for sheer laziness on my part, their overall lack of commitment to technology would have driven me to another bank years ago.
The updates to your account balance take way to long, it could be posted on the app as pending for several days before u actually know your real balance, the amount of time for a mobile deposit is also depressing, again it’s better than no app but very low end as far as bank apps go.
Changing passwords so frequently is a pain. It takes about 4 goes or more each time. If you get locked out if the app on a weekend you have to wait until the Monday. There needed me to a 24/7 everyday of the week helpline! I would not recommend this bank because if this app!
I have repeatedly tried to change one of the phone numbers on my account. It will not change on the screen when I log back in. I’m sure it will make me have to go in to get this accomplished!
Enjoy secure banking anytime with CoreFirst Bank & Trust’s Mobile Banking. It has never been easier to manage your accounts and finances. Now, get it all done right from your mobile device. Best of all, CoreFirst Mobile Banking is fast and secure. Features: • Account Overview • Check Balances • View History • See Pending Transactions • Search History • Create & Initiate Fund Transfers • Create ACH or Wires from existing templates • Send & Receive Secure Messages • Find CoreFirst Location • Find CoreFirst ATMs To get started you must be a CoreFirst Bank & Trust customer enrolled in Internet Banking. For details, visit us at CoreFirstBank.com. You security is our priority. Your personal information is encrypted and protected against unauthorized access. If you would like more information about CoreFirst Bank& Trust’s Security Policy, please visit our website at CoreFirstBank.com. **Mobile Banking is a free service offered by CoreFirst Bank & Trust. However, you must have a web enable mobile device to utilize this service. Please be aware that depending on the terms of your data contract, you may receive charges from your mobile provider. Please consult your carrier for details.
