After 4 years of requesting a critical bug be fixed that could cause you to lose everything you typed into an email message, they have finally released an update that fixed the problem. However, it looks like the app has been rewritten in one of the poor cross platform tools and now we have lost simply things such as being able to copy and paste parts of an email which I do often, and the app doesn’t feel or work like an iPhone/iPad app should. While I am grateful for this app and the ability to communicate, the developer clearly needs do to a much better job. Hopefully the next update in 4 years will be better.
I use to love being able to scroll to the next message and now you have to go back. If you’re looking for a specific one it’s near impossible unless you have a good memory and time to find it. It was so much better in not just that but the way it looks now. It’s so plain and less welcoming plus the changes…. Hope it’s fixed I thought it was my phone and restarted it in hope it wasn’t a actual change. SMH not a fan of this version at all..
We really need this app to communicate, but sometimes the service is extremely frustrating for something you have to pay a subscription for. Frequent communication errors, doesn’t save drafts and errors out. Sometimes it notifies you there’s and email, sometimes it doesn’t. If there is an error and it won’t send the email, you can’t save the draft to try again later. When you want to connect to support to get help, the webpage doesn’t load. There was a small window couple hour window earlier today I could send and receive emails the rest of the day there has been communication errors. People really need this app, that’s why we pay for it.
It's not perfect, as some other reviews point out, but I am relying on this app to stay in contact and it makes a bad situation a little bit easier. Really glad that this app and service exists. Also, as some noted there is a delay when sending or receiving an email, sometimes up to 2-3 hours. This is because all communications are monitored and reviewed before being passed along. This is done by humans. Do not assume anything you send will be private. This is the law and not fault of the app/service.
Filled a hole in my heart I didn’t realize was missing...
It feels like I’m texting with my husband again... the first message I got, I absolutely SOBBED. Any time we think of something funny or important or even just want to say “hey, I’m really having a rough day” between phone calls, we can do so (almost) instantly. The gratitude I feel to be able to maintain this type of relationship with my spouse... priceless. (Minus one star for occasional sync and connectivity issues.)
I was excited this morning, when I saw that there was a Update, but instead of adding anything useful, they took away one of the most useful abilities (being able to scroll through messages on the messages) and did virtually nothing else, but make it look different. Some things that would actually help the user: - Being able to leave messages unread - Being able to forward messages - Being able to put messages into a Favorites or categorize messages - Not having a character limit - Being able to scroll through messages like we used to do without having to completely exit the page This app is a lifeline from many families, so I hope that the developer start to take it more seriously
Hello, I noticed yesterday that I’m not seeing my notifications on the outside of my app right away. I have to go inside the app where it’ll show me then that I messages and how many in my inbox. Once I saw that and went out of app and then the 1 for messages was then on the outside of my app. This just recently started, I’ve never had any issues before. So just an FYI for you all. Thanks for such a great app!
So I paid and signed up for the premier account . But I’m unable to load money on my account to send pictures nowhere. Does it have a option to load money or even send a picture. when I open up the CorrLinks website for me computer I only have four choices message/account management/premier/text message..
I love the app. Very convenient. I see several bad reviews concerning the communications error. I receive that error from time to time, but I refresh and move past it. I refuse to complain about this app because it is making the best out of a bad situation. I can't buy a book of stamps for $7 a year, so I'll gladly spend it here and conveniently talk to my fiance every day, many times a day. Thanks.
Error message from admin at CorrLinks I don’t understand
This is a system generated message informing you the above mentioned federal inmate temporarily does not have access to messaging. You will receive notification when they are again eligible for messaging. Este es un sistema generado mensaje que le informa al interno mencionado federales temporalmente no tiene acceso a la mensajer?a. Usted recibir? una notificaci?n cuando son de nuevo objeto de mensajer?a. The person I was messaging name is not on the system and he is still in jail so I have no idea what’s wrong why I can’t send messages I talked to him this morning he is still in jail
This app is soooo worth having! It’s almost like texting and compared to the alternative it’s priceless not having to log on every time, and you know the instant you get an email from your inmate.. and they don’t have to wait for you to remember to log on and check and see if you have an email from them..replying is a snap. Highly recommend!!
Every time I attempt to look at my msgs on this app I get an error msg that says that it’s unable to sync to the server. This is annoying and frustrating bc I’m paying for an app that isn’t even doing its job!! I have to log in online to get msgs which is inconvenient and defeats the purpose of paying for the app! FIX THIS ASAP!!! I have uninstalled and reinstalled several times, the msgs still aren’t syncing. This is frustrating when all one wants is to connect with their love one in an already tough situation.
I am trying to see my messages and keep getting a communication error . The error message says that I am not connected to the server . I deleted the app then downloaded it again and still am getting this message . Please let me know what I will need to do to fix this problem . Thank you !
I have a CorrLinks premier acct but when I go to log on online, it lets me log in then I go to send money to an inmate and it won’t allow me. My question is as long as there’s money on my email acct it will just deduct when he emails me correct? That’s what I was told but I want to confirm. I can’t find a customer service number anywhere and I’ve been trying to figure this out all day!!!!
I’ve had this app for a few months paid for premium access and when I log in and try to send an email I get the can’t sync to server. I’ve uninstalled and reinstalled the app. Checked my internet connection WiFi all that and got nothing. When I email support I get no response or solution to this problem
It is a convenient way to get in contact with your loved ones but it keeps saying $0.00 balance as if I will not be able to add any funds. I would like to know more about adding funds so we can keep track how much he needs in order to communicate monthly. This app is good as far as communication goes but very bland in its process. Updates need to be made!
There was an update recently that I am not a fan of. The font is smaller so I loose my message & can’t get the curser to the end of the text for whatever reason. I had to restart a whole new message. Maybe it’s a bug. My background is black now. Not sure why that changed & the reason. There’s no option of copy & paste anymore. I’m not happy with it. I want the old version back.
The app stopped working all of a sudden and started saying it couldn’t connect to the server. When I looked at the help page it stated that there could be multiple reasons for it saying that and I did what was suggested but there was no change. I now have to use my browser and don’t get the notifications sent to my phone when I get a new message.
Despite all bad reviews I actually love this app. I have zero complaints! Works perfectly fine for me! For 7 dollars a year I am able to keep in contact with my love one. Of course there is a processing delay it usually takes 1 1/2 or two hours before the recipients receives the email.
For the past three days, I have the premier and through the app I can see that messages are coming in but unable to send stating it is not syncing. This matter needs looked into as I have delete the app a few times and still not able to use
I pay the subscription and get notified about a new message but when I open the app up and go to the inbox the new message is not there! When I refresh the mailbox “Communication Error” always pops up! This is ridiculous when I pay and I can’t even get the new messages. This has been going on for months and I just decided that I’ll get on CorrLinks on my laptop or work computer since I’m not getting new messages on the app... real irritating
This is a pain. One must sign up from a regular computer. But often the browser you use won’t let you sign up. So you try another browser. And another. Same problem. You finally email customer service explaining that it’s not working and that you’ve tried all the major browsers. So then you get a tone deaf answer telling you to try another browser. Facepalm. CorrLinks, charge more for your app and make it easy to use. Please.
Can you please add the option to upload photos and/or videos to the app. So hard to always try to get to a computer to upload pics from phone then to computer then upload to Corrlinks. Would make the app so much better.
The new update for this app isn’t working properly. Have yet to be able to type a message let alone send one. As soon as I start to type it freezes. I’ve uninstalled & reinstalled still nothing. May just see if I can uninstall the update.
The app was working fine for me for the last year or so but today it keeps saying it isn’t syncing and I can’t send or receive messages. I don’t know what’s going on but it needs to be fixed right away. I paid for the subscription so that I can have the convenience of messaging my husband on my phone.
I created my account a month ago and I’ve paid for mySubscription when it told me to and now it’s telling me I cannot send any emails because I had insufficient funds I uninstalled it then tried to reinstall it and now it’s not allowing me to reinstall on my phone I went to the website to try to send my email and it still tells me that you have insufficient funds I’m getting really irritated customer support is it helping any at all
This is the greatest thing ever. I email my son almost daily. I know if he is sick or if he is doing great. In just a couple hours. I love it. I so thankful for it. I’m one of those mothers that worries about her kids everyday. I don’t worry as much now. Thank you so much. Pgilson
Good morning sweetheart. It’s 3:21am and I can’t sleep at all. I tried praying and it worked. But know I’m awake. I haven’t been doing good at all. But God is my witness I will put though this witness I feel in me. Don’t worry I have too bit this in my own way ok. I love you son.
You can’t send money through this app, I’m responding to someone’s question. It doesn’t deduct from his end either, once you pay 6.00 you have easier access to the app that’s all this 6.00 is for, you stop have to write the money.
I put all my information in CORRECTLY and it’s saying there are issues or it’s incorrect. I went on safari to log in and it’s saying to read or write messages I need to upgrade to a premier account. So to spend more money to receive messages and write to my friend over the phone? Yeah, don’t even bother it’s free to do so on a PC. Don’t bother with the app just do it on a computer.
How disgusting that a company would hold your loved ones hostage by forcing you to have a paid premier account before you can use the app. That is the lowest of the low. A person who has an account and pays money for stamps should be able to use the app. Encourage all your friends and loved ones to use JPay because it seems it’s not just about money with them completely like Corrlinks. Despicable.
The update has too many bugs. The alerts do not link you to messages, just the home page. They still haven’t fixed the issue where new messages are in bold and have a dot next to the name. They took that notification away over a year ago and still haven’t fixed it. The new update makes the notifications worse.
It’s prison. How do you think our loved ones in there feel? Do your best to work with the app and show love to those inside. Not EVERYONE in prison is a monster. It’s designed to be difficult. Just LOVE.
I loved this app cause I could contact my son. Added money and what not now it won’t sync and I have to pay for premium? Are you kidding me? And I have to have a computer to set it up. What a computer? Who still has one of those? This is ridiculous. Don’t you think it’s time everyone stop trying to gouge us in the pocket book??
The website is way better than the app just use the website and the app you have to a premium account to even use the app and I tired it and the app is so pointless and looks downgraded from the website
App not syncing. Getting notified there are new messages, yet no new messages appear in app as it’s not syncing. Can’t send, receive, or save as draft because of syncing error. Please fix. Please add dark mode! Let’s catch up with technology that’s already several years old… but first let’s fix the app so it’s actually functioning!
Makes the best of a not-so-convenient situation. Easily allowed me to communicate with loved one. Nothing is ever perfect, sometimes it can lag. But it’s overall a great service that works as it says most every time!
I use a password one day and it is put in my iPhone key but the next day it won’t work? I paid for the extra $6 then put $15 on the account now it won’t work because it no longer recognizes my password? This app doesn’t work between my iPhone and iPad.
CorrLinks is a way for family and friends to electronically communicate with their loved ones incarcerated in institutions. Established through a relationship between a corrections agency and ATG, this system allows family and friends to subscribe to CorrLinks services. Currently all Federal Bureau of Prisons and Department of Corrections (DOC) for the States of Iowa and Oklahoma institutions allow such communication. Note: To use this app, you must have a paid Premier Account subscription. Details are available here: https://www.corrlinks.com/PremierAccountInfo.aspx The app has the following features: • Stay in contact with your loved ones with real time alerts. Receive immediate push notifications to your device every time you receive a new message! • Eliminates login on a mobile device! • Messages downloaded significantly faster! • Messages previously read are in your inbox and don’t need to be downloaded again! • Retain all of your messages for 60 days, instead of 30! • Attach up to 3 mobile devices to your account! • Eliminates Captcha on the mobile app – that hard to read verification process! • A Premier Account only costs $6.00 per YEAR! That’s less than $.50 a month! Take advantage of this offer today. If you have issues with the app, please contact CorrLinks support at: https://www.corrlinks.com/Help.aspx