The mobile check deposit is useless. I’ve tried depositing my loan payment to my account via check from my Wells Fargo account the last three payments. Each time 1/2 my deposit is available, then hours later I get an email that the deposit was unsuccessful because it failed security. When I call I’m told the edges of the check were cut off and not visible. So this month I left an inch or so border on the image. And took a screenshot of the deposit images because like always, it was rejected. When I pull up the rejected images, the images look nothing like what I actually uploaded. Not being able to use mobile banking, especially when I have to drive 45 mins to the nearest bank is why I will be looking for a new bank come Monday!
Apparently if you open the “bill pay” tab, even just to see what it is, it automatically signs you up for bill pay and $3.95 begins to be drafted from your account monthly to use the feature. Also, would be cool if a feature was added like Ally and Capital One 360 have where you can have “sinking funds” accounts instead of one main savings account.
Everything is great. There’s days like once a blue moon it’ll not work but within hours it'll work again. I can transfer money from checking to savings and schedule a payment to my credit card when ever i want. It just doesnt have apple pay, and i’ve owned an iphone for the longest, considering changing banks for this one reason.
This is a really convenient and easy to use app. The only problem I have is when I go to deposit a check. When I try to take a picture of the check, the app tells me to rotate my device to continue my deposit. I’ve tried just about everything to get it to work.
The past few months, especially recently, it had taken up to three days to update when a payment has been withdrawn from my account. The issue causes allot of confusion and I end up being charged fees that are non refundable because of their error and not mine. I am going to switch banks because they refuse to see a problem.
The app is usually meh, more like 4 stars. But it’s a Sunday, I can’t go to the bank or call, I have money in savings but not in checking account and I need to transfer savings money into checking account. Both the website and app are not working!!! I can not access my money. Just great! Looks like it’s time to change banks.
Every other day I’ll try to get on to check my balance or when I get paid I’ll wanna move some money around but at the most inconvenient times it won’t open it won’t let me log in like right now for example it says error please fix it’s astronomically annoying!
Some ppl know what there doing N some dnt but over all they get it done. Great service w coffee n beverages in lounge. There attire is not always welcoming for a bank
This app is convenient when it wants to open! Sometimes I can’t open my app for two days at a time! What’s up with that? I’ll give it 1 star. I’ve had this app for a few months and it’s always the same thing doesn’t open!
I have wondered when CRCU would finally support TouchID and that day has finally come. I like the quick access feature but now I can see my entire account, deposit cheques, and transfer funds without having to enter my long super secret password. Thank you CRCU for finally allowing this wonderful biometric security feature.
The tablet version is only provided in a version for Kindle Fire. I have to use the iPhone version on my iPad. The deposit check function does not work well on the iPad. Frequently the app gets stuck after the deposit amount and does not bring up the camera. I have to cancel and retry multiple times. I have found that if I disable my Bluetooth connection to my Logitech keyboard and swipe the screen to camera mode and then flip back to the app the camera is now activated and I can snap front and back of the check to complete the deposit process. I have reported this to the bank tech support several months ago.
I have been waiting for this for since I got my iPhone. No issues or problems. I hated logging into my account using Safari, I always had to adjust the size. This is perfect, you can see everything you need all in large text. It is very basic info and I hope they continue to work on it making improvements. But, overall, it does what I need it to do.
I have been using this app since it first came out. Every facet of it works the way it should and does so quickly. I am enjoying the new mobile check deposit too! Makes it much easier to get my deposits in when I get them.
This App is amazing! But I would give it 5 stars if you were able to transfer to another account within the same credit union like you can on the actual website. It's a pain to have to get on the internet from my phone & have to do it. Would just make it more convenient! Just saying...
I have enjoyed the ap and being able to access my account easily. The only thing that keeps me from making it a five star ap is the ability to edit bill payment. It has to be deleted and then reentered; otherwise a good ap!
Great app. I had been waiting for this since I got my iPhone. No longer have to call your automated system to get balances or wait until I get home to go to the website on my home computer, which was even more time consuming. Thanks.
I have been using this app for a while now and love it. I don't have to wait until the end of the month to reconcile my bank account(s). I can easily deposit checks and transfer funds.
I've been waiting for CRCU to get an app like this, wayyy better than logging in through safari. It has all the necessities such as bill pay, ATM and branch locator, and customer service information. Great app runs smooth.
I love having this app on my phone. I prefer to not go into the bank bc I have two small kids and this makes it sooo easy to deposit checks, move money around and check purchases. It's awesome!!
I have absolutely no complaints about this app. It is great!! Hopefully soon they will get the eDeposit feature so I can deposit checks with my iPhone! I'm sure it is soon to come...
I love this app except that I can not transfer money to another account. My checking and savings are in two separate accounts and I can not transfer back and forth unless I am on a computer. VERY inconvenient. Please change.
The app works smoothly, very user friendly & it's FREE!! I can pay my bills, transfer between my accounts along with others, and check my balances with the push off a button!! I LOVE it! Cheers.
I love this app!! Sometimes upset when it's not working. But seems to get fixed quickly. Unless its my iPhone, otherwise I use this app many times in a day!!
I love the app it makes it easy to keep up with everything but..... It caused so many problems for my phone. It was like someone was trying to hack it. I deleted the app and it all stopped. Other then that it's great.
Bank with confidence 24/7 - CRCU’s Mobile App allows you to manage accounts from your mobile device – anytime, anywhere. It’s fast, secure and free. With CRCU Mobile, you can: > Check available balances > Pay bills > Transfer money > Send us a message To learn how we protect your privacy, please visit https://www.crcu.org/privacy.htm
