I’m not sure what the other recent negative reviews are about… There has been a substantial upgrade to the security of the app (much needed), and very pleasing upgrade to the UI. There is a text message 2FA option now instead of having to receive a call or email, that I like very much. There is a good reason you must have a password up to 20 characters long that includes special characters and numbers, if you don’t understand that then you should look into it. I also love the Face-ID feature. Thanks for updating the app, I really hated it before.
I’m only into my first year with this CU’s app, but I have been enjoying it. There are still some issues I’m having on a consistent basis, such as buying a share certificate one month and then unable to buy one the very next. Unfortunately, this time it happened on a Thursday night and several attempts later and with the advice from the CSR on the phone, I still failed. Since it was now Friday, after hours, I had to wait until Monday morning to call for assistance. By then, the rates dropped from 6% to 5.8%! I also added a beneficiary to three accounts without a problem, but on the fourth attempt (a new certificate) I could not find it in the app or online. Again, the CSR’s solution is for me to call and let them do it for me. Well, that’s not fixing the problem. I hope these issues can be fixed and the app and online banking can work as intended. I’m very pleased with the rates being higher than my current financial institutions. I’m also very satisfied with the efforts and friendliness of the phone personnel each time I’ve called. Customer service has been horrid with a couple of my other banks. Popular Direct and Wells Fargo to name a couple!
App is much improved, logging in is super fast. The only complaint I have is the text is too small and the color is too light, it makes it hard too see.
Over all I like the new app. It does have one major issue and it’s the mobile deposits. Your deposits default to your savings. This to me seems like the best way to get people to have to pay NFS fees if they don’t select what should be by default your checking account. Who deposits straight to savings especially when people are living paycheck to paycheck even more than ever. I find this to be a huge issue I waited for over a week for a deposit that I thought was stalled but I never thought to look at my savings balance. So far it’s happened three times. Is there a default account option or am I correct to assume it’s a money grab for the credit union turning bank.
The app has become very helpful and user friendly. I enjoy how automated it’s become. Finding “my offers” took a while as I did not know what I was looking for within the menu(s). I was offered a substantial loan within that menu but I did not know about it until I received a personal email about it a few weeks later. Recommendation: please utilize a PIN number as an alternative to logging as as opposed to manually typing in a password every time I want to access my account.
Pros: they are a close bank to me. The people who work there are great. Cons: there app was the worst for the longest time. Other banking apps are so much easier to use and give me access without a problem like RBFCU. Credit human has made me change my password so many times I can’t get into the app as of right now nor can I call anyone to get in. Why does my password need to be so elaborate that even I can’t get in to my account casually. I tried to reset it and it is telling me that my information that is 100% correct is incorrect for some unknown reason. Skip this bank and join RBFCU. I never have had a problem with them.
Why every weekend the app and website is down and we’re unable to get our balances? It last the whole entire day sometimes more than a day and it’s usually on a Sunday when everything’s closed and we can’t call in. It’s getting ridiculous the amount of times and length of time everything goes down for. Why is this not fixed and why does this even happen. On the app it says balances are unable to show due to technical issues what’s the technical issues?
Credit Human has an excessive number of drawbacks.
Go elsewhere even if the interest rate is slightly higher. 1) The application and online platform are extremely difficult to navigate, making it nearly impossible to find the necessary information. 2) Autopay: I was mistakenly charged four times ($25 each) due to a payment software issue, even though I had sufficient funds in my checking account. 3) Customer service is exceptionally poor, with representatives resorting to hanging up without providing any assistance. 4) I would prefer to pay higher interest rates at a different bank rather than continue dealing with this incompetent service. 5) I paid off my account in full this week to avoid any further interactions with them.
I hope that I can continue getting into my account from the mobile app without using the part to where I have to call and than add numbers to get into my account.
The old app was far more user friendly, functional and more practical than the current one. I don’t get why you decided to change and go with this horrible thing.
Not impressed to either use a app or a computer but not both
App works okay but would like the option to use a pc also Not impressed with closing my nearby branch that had a drive up ATM and now the closest one is 45 minutes in traffic to get to
The app works pretty well mostly now that I figured out how to get on it but the transfer between different accounts ( like from my account to my son’s account) needs some work.
Have and still having trouble connecting my primary bank with Credit Human. Upon making payments to a vehicle, I’m charged an extra .10. May not seem much but in the end it all adds up.
This app is really Janky. It won’t connect to my external accounts, it claims that my information is wrong when I’ve quadruple checked my info and have used the same info on other apps. The pay bills feature specifically is an absolute pain because of the issues just mentioned. I can’t even move my money either. Don’t recommend.
I really enjoy the easy access log in to check my accounts . Thank God for Credit Human and the Abundance of Great Customer Service not only for me but for OUR Community . Thank You Greatly , Ray D Arredondo Member Since 2020
Disappointed with new app. Old app was far superior to this one and competition security service. The old quick view was a much better font size and color for me. It was much easier to read. The new app refreshes with new data much faster than old app
The update that was made a few months ago was super inconvenient. Transferring has been super difficult and there was no help when this update came out on this app it was almost a figure it out by yourself. I would just recommend just going to the bank instead of using is app almost makes me want to switch banks because of this online banking.
Dumpster fire of a bank, Trash app, features removed
Run away from this bank as fast as you can. This app is GARBAGE!!! They force you to consent to paperless banking, which should be optional. They remove features, cut their human presence in favor of all digital machinery, and are no longer centered on serving the customer. I will be changing banks ASAP.
Horrible loan company, avoid at all costs if possible. Refused to work with the GAP provider and I refused to pay money that I shouldn’t owe. This company dropped my credit score a 100 points for their issues. Hope they go bankrupt
Dashboard: Manage all of your Credit Human accounts in one easy to view dashboard. View available funds, the progress of savings goals, upcoming payments and more. Accounts: Review recent transactions, see current balances, and search for specific payments or deposits. Bill Pay: Schedule payments on your bills through our easy-to-use bill pay system. Fund Transfers: Send funds to and from your connected accounts through our easy-to-use fund transfer capability. Additional Features: • Deposit checks by snapping a photo (eligibility requirements apply) • Set budgets, track spending and manage your cash flow • Securely send money to others using a mobile number • Find locations and ATMs Federally insured by NCUA
