Credit Human Mobile

4.8 (5.7K)
32.1 MB
Age rating
Current version
Credit Human Federal Credit Union
Last update
10 months ago
Version OS
15.0 or later
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User Reviews for Credit Human Mobile

4.84 out of 5
5.7K Ratings
1 year ago, Xerxesleviticus
Big Update
I’m not sure what the other recent negative reviews are about… There has been a substantial upgrade to the security of the app (much needed), and very pleasing upgrade to the UI. There is a text message 2FA option now instead of having to receive a call or email, that I like very much. There is a good reason you must have a password up to 20 characters long that includes special characters and numbers, if you don’t understand that then you should look into it. I also love the Face-ID feature. Thanks for updating the app, I really hated it before.
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4 months ago, GLCMRANGER
Almost a great app!
I’m only into my first year with this CU’s app, but I have been enjoying it. There are still some issues I’m having on a consistent basis, such as buying a share certificate one month and then unable to buy one the very next. Unfortunately, this time it happened on a Thursday night and several attempts later and with the advice from the CSR on the phone, I still failed. Since it was now Friday, after hours, I had to wait until Monday morning to call for assistance. By then, the rates dropped from 6% to 5.8%! I also added a beneficiary to three accounts without a problem, but on the fourth attempt (a new certificate) I could not find it in the app or online. Again, the CSR’s solution is for me to call and let them do it for me. Well, that’s not fixing the problem. I hope these issues can be fixed and the app and online banking can work as intended. I’m very pleased with the rates being higher than my current financial institutions. I’m also very satisfied with the efforts and friendliness of the phone personnel each time I’ve called. Customer service has been horrid with a couple of my other banks. Popular Direct and Wells Fargo to name a couple!
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1 year ago, Irishredhead15
The fact that the closest Credit Human to my home was just a few blocks away. I would do my deposit, make my coins into money, actual personal contact those things should not have changed. I don’t need personal interaction but I do need convenience and having one ATM drive-through is so out of my way or going in and having to wait because there’s only two ATMs. No one can give me the money that I store with you because how you designed this place is not user-friendly. I really liked SACU. I bank usually all transactions are USAA. I can get money or deposit money from anywhere in the world through my USAA. My savings account specifically at SACU/Credit Human has completely uprooted my banking situation and given me the idea of changing where I put my savings. Do Not Bank with. 3 ATM’S and no one can help me inside. Horrible choice to go remotely with NO personal assistance!
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4 months ago, sasky2
Big improvement
App is much improved, logging in is super fast. The only complaint I have is the text is too small and the color is too light, it makes it hard too see.
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1 year ago, Rango979
Unless I missed something
Over all I like the new app. It does have one major issue and it’s the mobile deposits. Your deposits default to your savings. This to me seems like the best way to get people to have to pay NFS fees if they don’t select what should be by default your checking account. Who deposits straight to savings especially when people are living paycheck to paycheck even more than ever. I find this to be a huge issue I waited for over a week for a deposit that I thought was stalled but I never thought to look at my savings balance. So far it’s happened three times. Is there a default account option or am I correct to assume it’s a money grab for the credit union turning bank.
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1 year ago, SumToast
App Has Come a Long Way
The app has become very helpful and user friendly. I enjoy how automated it’s become. Finding “my offers” took a while as I did not know what I was looking for within the menu(s). I was offered a substantial loan within that menu but I did not know about it until I received a personal email about it a few weeks later. Recommendation: please utilize a PIN number as an alternative to logging as as opposed to manually typing in a password every time I want to access my account.
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1 year ago, Jonathan jeozbqkxbwncjd
Worst banking app
Pros: they are a close bank to me. The people who work there are great. Cons: there app was the worst for the longest time. Other banking apps are so much easier to use and give me access without a problem like RBFCU. Credit human has made me change my password so many times I can’t get into the app as of right now nor can I call anyone to get in. Why does my password need to be so elaborate that even I can’t get in to my account casually. I tried to reset it and it is telling me that my information that is 100% correct is incorrect for some unknown reason. Skip this bank and join RBFCU. I never have had a problem with them.
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5 months ago, LeaGirlyGirl89
Why every weekend the app and website is down and we’re unable to get our balances? It last the whole entire day sometimes more than a day and it’s usually on a Sunday when everything’s closed and we can’t call in. It’s getting ridiculous the amount of times and length of time everything goes down for. Why is this not fixed and why does this even happen. On the app it says balances are unable to show due to technical issues what’s the technical issues?
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1 year ago, St. Raphael
Smart App
Intuitive and clear, this app provides most info at a quick glance. Fantastic update from the last version. Now user friendly and quick response.
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1 year ago, dln6691
New Mobile App
The new update is great. We almost changed credit unions after the last update. It was horrible. Thank you for listening to your members.
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11 months ago, NLA ZR
Janky App
This app is really Janky. It won’t connect to my external accounts, it claims that my information is wrong when I’ve quadruple checked my info and have used the same info on other apps. The pay bills feature specifically is an absolute pain because of the issues just mentioned. I can’t even move my money either. Don’t recommend.
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9 months ago, Godjesus33
User Friendly
I really enjoy the easy access log in to check my accounts . Thank God for Credit Human and the Abundance of Great Customer Service not only for me but for OUR Community . Thank You Greatly , Ray D Arredondo Member Since 2020
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12 months ago, Martha.anita
5 stars
This app is so much easier to use and shows me what I need to see at a seconds notice! I also love that I can deposit checks with just a few clicks ;)
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4 months ago, abev1234
To whom it may concern
Easy to use ,, helps me a lot without have to go to bank to deposit moneys,, and transfer one account to another,,thank you , Abraham.
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1 year ago, astros2022champa
Bad Update
The update that was made a few months ago was super inconvenient. Transferring has been super difficult and there was no help when this update came out on this app it was almost a figure it out by yourself. I would just recommend just going to the bank instead of using is app almost makes me want to switch banks because of this online banking.
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1 year ago, ErikEngel
New app
Disappointed with new app. Old app was far superior to this one and competition security service. The old quick view was a much better font size and color for me. It was much easier to read. The new app refreshes with new data much faster than old app
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1 year ago, LittleJon82
Mostly good
The app works pretty well mostly now that I figured out how to get on it but the transfer between different accounts ( like from my account to my son’s account) needs some work.
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1 year ago, Nanapaza04
Worst service
I have an account. Every time I want to check my account I need an ID access number. It is nightmare. Closing my account soon.
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1 year ago, CaptainDaniel86
App works well
I was sceptical when the app was changed but I like how I can log in with face scan. The new app also looks very easy to use
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1 year ago, CynthiaOR
Transferring Funds
The only thing I would like to see is faster transfers from an outside banking institution to my Credit Human account.
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6 months ago, Cwplayers
Online bill payments
There has been a glitch in your online bill pay for the last 4 months. There is no fix as to date making it difficult to do online bill pay
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1 year ago, DianaBriones
Mobile app
I hope that I can continue getting into my account from the mobile app without using the part to where I have to call and than add numbers to get into my account.
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11 months ago, 425925
It took some time but this new app works perfectly. I can do almost all my banking from the app.
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1 year ago, Ms. Tee & Cindy
I love it, it’s so convenient and this way I keep up what’s my balance and what’s going in and out of my account…
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1 year ago, DBAy11
New app design
I’m so much more happier with the new app design and features, it’s so much easier now to look at my funds.
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1 year ago, incredible raptor
Great job!
Great job on new dashboard. At my age could have used a video telling me changes such as how to transfer funds.
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1 year ago, Brokenapp311
Great Improvement, Great upgrade
The app has been upgraded! It has a lot of great features that will help me get my financial life together. Bravo!
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1 year ago, JMB131994
I love the new app
I love the new app. Much better upgrade than your previous product.
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1 year ago, JRschoons
New app is a great improvement!
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1 year ago, Jerryzkidz
Dumpster fire of a bank, Trash app, features removed
Run away from this bank as fast as you can. This app is GARBAGE!!! They force you to consent to paperless banking, which should be optional. They remove features, cut their human presence in favor of all digital machinery, and are no longer centered on serving the customer. I will be changing banks ASAP.
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1 year ago, mxxxhxx
Log out
I would like to see the Log Out button more prominent. I do like the ease of signing in!
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1 year ago, qwycerh
Credit Human Application
The old app was far more user friendly, functional and more practical than the current one. I don’t get why you decided to change and go with this horrible thing.
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1 year ago, Alma R Martinez
Thank you
This new app features and accessibility is AMAZING!
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1 year ago, VikCorsal
Quick, User Friendly and Efficient!!!
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1 year ago, rmoreno moreno
So it appears this app no lover has the enable action to view your balances without logging in
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1 year ago, Gloshay
Loving it
I love this new updated app good job guys
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1 year ago, Trupokemoncatchernumber1
Bank somewhere else
If you’re downloading the app it’s already too late. Get your money out and go anywhere else.
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11 months ago, Yes, It's Hannah
Need Zelle
This bank needs to offer Zelle! Thanks
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1 year ago, Brakfan
New app won’t load
App worked great the first few times I used it, but it won’t load the last few days.
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1 year ago, Be objective
Worked OK but now does not
This app was never fantastic to begin with, but it worked for basics like checking balances, checks cleared, deposits made and so on. I would’ve given it a 3 a few months ago. For the last 10 days however I keep getting an error message that says app is not available, please try again soon. I have re-tried almost every day for more than a week. I tried uninstalling and reinstalling it; still didn’t work. I’m through with this app and will end up handling my banking using my laptop (which is highly disappointing).
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1 year ago, Jules T 11
Terrible App, Just Made Worse With Update
There are almost no words to describe just how much I have hated this banking app in the past, and yesterday, things got much worse. Things are now so bad, that my husband and I are strongly considering closing our accounts. How is it possible that a banking institution of this size, in the 7th largest city in the country, can’t seem to hire competent people to create a banking app that actually works in an efficient way? We moved from the Houston area 3 years ago and opened accounts with Credit Human. We had our accounts in Houston with a MUCH smaller credit union, and they had a fantastic banking app that was easy to use and very reliable unlike this one. In the past this app crashed frequently, would just boot me off mid session, and made me reset the quick view feature and my login info sometimes 2-3 times a week, but at least most of the time I could use the quick view to not have the hassle of fully logging in each and every time. I tried to get on the app yesterday, and I kept getting error messages, so I was forced to go to the app store to get their so called update. I have already encountered numerous problems. 1) They seem to have entirely eliminated the quick view feature, where you are able to get just a balance and recent transaction overview of your account without logging in. This was absolutely my FAVORITE feature of the app before, and instead of fixing the problems with it, they just got rid of it. I have been through every area of the app, and there is nowhere to set up this feature. 2) They have changed the password length to be longer, and now it includes a special character, and that is made more annoying by the fact that you are now required to log in each time. It also will no longer work with the saved password feature on my iphone. I now have to go look up the new password and manually enter it. 3) This is by far the most concerning of the problems that I have thus far encountered, there is an entire menu of options when you select dashboard, and I tried clicking on each and every one of them, and none of these features did a thing, as in NOTHING moved when I selected them. Why on earth don’t you test the features to make sure things are working before having people download this app?!? I would like to say that I could overlook all of these things with the app because I could just call the credit union instead to get great customer service, but that is not the case either. In the three years that we have banked with Credit Human, I have tried calling numerous times, waited more than an hour on hold, and finally hung up in utter frustration. I chalked it up to the pandemic, and staffing issues, but now I am not so sure. Moving our accounts is looking more and more like our only option. I need to be able to have a consistent, reliable, banking app to do our banking, and this just isn’t it.
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3 years ago, dandnfj
Awful Banking Experience and even worse App
The app is awful. Always getting logged out, having to put info back in. Well actually at this point can’t even get into it anymore. Have had fraud issues with my card, had to get a new one. When I asked for a Deposit Authorization form to give to my work, I was emailed an authorization form with someone else’s name and account info. Which is a big no no, that’s someone else’s account info. I’ve been reading through these comments and they have been working on the app for almost a year now it seems like. Not a very good sign for a bank not to even be able to handle an app, and to send someone else’s personal info to someone else. How well are they protecting my info and money? I’ve never seen anything like this with any other bank. How hard would it be to hack into someone’s account when the bank is literally giving the info away? How long does it take to fix an app?
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2 years ago, gabechavera
How does an app go from having support for various things including, Face ID, two way authentication, and some support, (which was never adequate or up to par amongst its counterparts) to regressing to a point that they have taken the minuscule amount of technology they did have away. It’s pathetic, it’s sad, it’s a head scratcher. I have never downloaded a single app that has literally regressed in front of my very eyes. This isn’t even a bug, it’s a lack of customer service that other banks provide for their CUSTOMERS. A bug? No! A bug would lead to a step in the right direction. The lack of support and growth is a step in the WRONG direction. Horrible app. Come on Credit Human, do better!!!
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2 years ago, New2gm
Terrible App
I have been stationed overseas for a few years. For the longest time this app worked like a charm. But within the last 6 months to a year, I am not sure what the developers updated, now almost all of the time I try to log in using the app, I get an error message saying the app is not available. Now I have to go to the website for banking. This app is absolutely terrible.
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3 years ago, joe a2424
Terrible app and they don’t care at all about it
Read through the reviews. They’re all identical. The app is trash. If you post a review letting them know that the app is trash, they will respond that they’re working on a fix but it’s taking longer than they expected. These exact reviews and responses go back over a year. Maybe instead of opening a fancy new headquarters at the pearl, you should have thrown a couple of bucks at an it team who has even a little bit of an idea what they’re doing. The app doesn’t work, right now I can’t log in to the website either. I called the phone number and had to put my phone number in and haven’t received my call back. That was 2 days ago. As a financial institution, it’s pretty obvious that you don’t care about your customers even a little bit. But hey, we got a fancy new office, right?!
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4 years ago, sprint429
Makes Loan Repayments Pointlessly Difficult
I’m very disappointed in Credit Human. I’ve tried several times in different ways to make the system work to repay my car loan online and to no success. I added my USAA account to my Credit Human account, so I could do transfers to my car loan and now my bank account is no longer there. Credit Human’s online interface is not user friendly at all and nobody needs to spend 45 minutes of their day waiting to speak to a rep to call in their loan repayments every month, when it doesn’t take more than 5 minutes to do online at any other lender. I won’t be getting another loan from Credit Human; it’s not worth the legwork. Credit Human needs to urgently do a system overhaul, because the current one has set them up for failure.
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2 years ago, bigloserapp
Negative stars
If I could give this app a negative rating, I would. It used to be a decent app, and for some reason it just crashed and burned about a year or so ago. 75%+ of the time when I want to check my balance or look to see if money is delivered I get the message that the app is “temporarily closed and sorry for the inconvenience.” For instance, I tried to open the app yesterday to see what bills had come in, and I kept getting that message. I honestly checked the app every hour or so all day long and could not get in. This morning I checked and it opened up and I could see my balances. Not even an hour later I wanted to double-check my balance and I got the dreaded message again. I HATE this app!!!
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4 years ago, Jc2983
Least user friendly app you could imagine
My wife and I unfortunately were financed for a new vehicle from Credit Human. Man do we regret it. The app is useless for car pay. You can see that you have an account, and it’s balance, but cannot pay. Payment by phone is a 40 minute wait currently. It’s almost as if they don’t want your money if it’s so difficult to pay. Do they really think we will mail in the payment with envelope and stamp like it’s 1996? Past car loans through Chase or Cap One were a piece of cake to pay. This is just pointlessly difficult. Avoid Credit Human! They are not modern enough to make banking and loan pay even remotely doable. The second we can find another lender we will jump on it.
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2 years ago, Cruizban
This App is USELESS
I honestly can’t understand as large of a financial institution as Credit Human is how on earth, in this day & age is it, that the CU hasn’t invested in a solid mobile banking platform with the infrastructure to support its’ members mobile banking needs?!? This app is absolute garbage! It’s NOWHERE near anything close to that of their competitors! Literally every single week the app isn’t available at least 1 or 2 days …and it doesn’t matter if it’s day or night. I have two other banks which I bank with & I’ve never had their mobile banking app down or unavailable in easily the last five years!! Credit Human you need to get your tish together!
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3 years ago, filio fan
Constant Issues with login
Same thing always getting logged out and having to setup app over and over again. Now with this new security feature it seems like it’s faulting even more. It just keeps spinning “Logging in” and kicks you out and you have to setup your user name/password and Face ID all over again as if it’s your first time downloading the App. It’s pretty annoying when the whole purpose of me using the app is to quickly look at my account balances & transactions instead of the longer route of going to the banks website. Hope that these issues get resolved soon. Hope this feedback helps to improve the UX of the app.
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