1 year ago, Jules T 11
Terrible App, Just Made Worse With Update
There are almost no words to describe just how much I have hated this banking app in the past, and yesterday, things got much worse. Things are now so bad, that my husband and I are strongly considering closing our accounts. How is it possible that a banking institution of this size, in the 7th largest city in the country, can’t seem to hire competent people to create a banking app that actually works in an efficient way? We moved from the Houston area 3 years ago and opened accounts with Credit Human. We had our accounts in Houston with a MUCH smaller credit union, and they had a fantastic banking app that was easy to use and very reliable unlike this one. In the past this app crashed frequently, would just boot me off mid session, and made me reset the quick view feature and my login info sometimes 2-3 times a week, but at least most of the time I could use the quick view to not have the hassle of fully logging in each and every time. I tried to get on the app yesterday, and I kept getting error messages, so I was forced to go to the app store to get their so called update. I have already encountered numerous problems. 1) They seem to have entirely eliminated the quick view feature, where you are able to get just a balance and recent transaction overview of your account without logging in. This was absolutely my FAVORITE feature of the app before, and instead of fixing the problems with it, they just got rid of it. I have been through every area of the app, and there is nowhere to set up this feature. 2) They have changed the password length to be longer, and now it includes a special character, and that is made more annoying by the fact that you are now required to log in each time. It also will no longer work with the saved password feature on my iphone. I now have to go look up the new password and manually enter it. 3) This is by far the most concerning of the problems that I have thus far encountered, there is an entire menu of options when you select dashboard, and I tried clicking on each and every one of them, and none of these features did a thing, as in NOTHING moved when I selected them. Why on earth don’t you test the features to make sure things are working before having people download this app?!? I would like to say that I could overlook all of these things with the app because I could just call the credit union instead to get great customer service, but that is not the case either. In the three years that we have banked with Credit Human, I have tried calling numerous times, waited more than an hour on hold, and finally hung up in utter frustration. I chalked it up to the pandemic, and staffing issues, but now I am not so sure. Moving our accounts is looking more and more like our only option. I need to be able to have a consistent, reliable, banking app to do our banking, and this just isn’t it.