Crypto.com - Buy Bitcoin, ETH

Finance
Rating
4.6 (213.9K)
Size
526.7 MB
Age rating
4+
Current version
3.187.01
Price
Free
Seller
Crypto.com
Last update
2 weeks ago
Version OS
14.0 or later
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User Reviews for Crypto.com - Buy Bitcoin, ETH

4.58 out of 5
213.9K Ratings
3 days ago, Williams Tasha
Most extremely effective well experienced crypto recovery service expertise!
I was impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me. I invested 65,000 GBP worth of bitcoin with a fraudulent company.l was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn’t realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason.l tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin.l did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same but were able to recover their lost cryptocurrency, funds with the help of HACKERMANNi99 via gmail So I file a report and he was able to help me get back all my lost funds within 3hrs I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to Hackermanni919 (at) gMail
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2 years ago, Bobby de Ortega
If you’re looking for “the One,” this is it.
Out of all the Crypto exchanges out there, this is the one that clearly stands out due to their professionalism and consistent high-quality experiences to include this app. Over the last few years I have done business with several Centralized Exchanges and this one happens to be my favorite due to their privacy practices, stable experiences and tight customer service. If ever I had a question related to my investments they were quick to answer. Not only that, they have taken proactive steps to ensuring secure practices. With all of that said I would also highly-recommend that anyone reading this review to also consider a “cold storage” solution if they want even more control and security over their investments. Also, seriously do your homework in this space as there is a lot to learn and—at times—peril. Inform yourself, take calculated risks (or don’t) and mitigate any unnecessary risk or lack of security that you can. This space is both promising and relatively new and will not go away by virtue of the follies of some of the less mature characters out there. Excellent app, thank you.
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2 years ago, 4120angel4120
Doesn’t allow you to buy crypto after a while using the app.
I’ve been using the app for about 6 months now and was actually enjoying it. But for the past week I have been trying to buy different crypto and everytime I try, it never goes through. There is always a blank white page after trying to buy anything. Sometimes in will say there is an error that occurred. So I contacted the app through the chat and they could not help me at all. The help chat is completely useless in this issue. I asked if there was a number to call but the chat doesn’t help you with that either. Then I figured maybe it’s my bank that is not letting the transaction happen but I called my bank and they said they haven’t stopped anything or seen any attempts to buy crypto from the app. Today I tried to delete my card information from the app and then re enter my card information to buy some crypto to see if that would make it work. To my surprise the error occurred did not pop up this time but instead the app says that my card issuer declined the transaction and to call my bank to fix the issue. Well I did call them again to see if now they where declining it and they told me again there was no attempt to buy any crypto from the app. My bank didn’t decline anything. So the app is just falsely accusing that my bank declined it. This app has to many bugs and when you need help for anything there isn’t anyone to actually talk to. It’s trash.
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2 years ago, crypto jj
Investors beware
This app started great, it has many good features like the airtime pay for cellphone service that you can use with the Crypto that your holding. The downfall happened to me recently after securing the account with 2fa. In the beginning of the account security it was great, transfer went smooth, but then there was a attack on CRYPTO last month that caused some disturbances resulting in a 2fa reset forcing certain users to apply this change. Since this was done for me already it didn’t bother me until I went to transfer funds to discover the 2fa was not accurate. This is where the problem started. I contacted customer service and the bot spat out a inaccurate solution resulting in me texting a random agent that request that I submit a video for “security” reasons. After providing said video, it was not good enough, so I have to change email address to “secure” the account. I thought it was over until I get another email saying “he he hee” we need another video of glycine hiding a ransom sign. Now the crypto card I have is frozen and this is still a ongoing issue. Update: In order to Get back into the account I had to literally submit 8 MORE VIDEOS!!! Keep in mind that it’s in a UNSECURE EMAIL, which means your identity will be compromised by another party to be used without your knowledge. This is a Major concern of mine and with the current trend I’m not sure if I will be victimized by this FORCED “security” policy. Again beware…..
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3 years ago, Tommyloansu
DO NOT download or put money in this app!
I’m an Admin in a trading group and we all share different ideas and alert each other of apps that steal your money. This APP is horrible!!!! On this app I had most of my money in ALGO (Algorand). It took a nice 20% increase and I went to go take the profits and move them to CRO. MAGICALLY my ability to trade was stopped! I contacted them, took screen shots, let them know what was going on and that I was losing my profits by the second…. They responded saying it would be fixed later. Not “let us trade it where you need it or anything of the sort”. They waited until it dropped all the way down to what I bought it at! Then had the audacity to say, and I quote ”. Thanks for the reply. I totally understand, however, the issue was resolved and you were able to withdraw the funds. If you have additional questions do not hesitate to get back to us.” They basically said screw you the same way Robin Hood app does. Scams. COINBASE and COINBASE PRO is the way to go. DO NOT GET SCAMMED WHEN YOU SHOULD BE MAKING MONEY! Again, do not use this app. Buy rates are always off compared to the actual market and always in their favor. They say on these reviews “contact us and we’ll look into it” but they just blow you off once they scam you. You buy for more than the market and sell for less and they don’t let you sell if your currency you’ve put money in pumps. I wish I could put negative stars instead of one.
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7 months ago, Justin Bayc
Lost all of my funds in my account overnight. $0.00
I’ve had an account with these guys for over two years. I pulled a good amount of money out at the end of the last bull run, but left a few hundred bucks in to play with some smaller coins. I would check in like once every 6 months just to see where things are at and all’s been good. Price action was slow so I didn’t feel the need to make an trades. Now things have awakened in the market so I got excited and I went to sign in. Verified my identity like normal. Get to the Home Screen and bam. $0.00 across the board on all assets…… completely gone. Thankfully I only had a few hundred bucks in there but imagine if I hadn’t pulled out my thousands of dollars from before. It would JUST. BE. GONE. I’ve reached out to customer service but it is very automated and getting any meaningful responses to what I would consider is a severe problem has been met with no answers, concern, or general interest to them. Why are all my assets wiped off completely? Even if the markets fell off there would be a few Pennies in there. Transaction history wiped. I have emails proving buys of certain assets and confirmations. But for some reason that evidence doesn’t concern this company AT ALL. I cannot and will not ever recommend this platform. I don’t want to seem like a shill for other platforms but I think your money is safer in literally any other platform or exchange. Can’t believe it. Zero stars.
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2 years ago, Fosejo
Not too happy
At the beginning, I was happy with this app it is a nice app in the sense that you can earn additional income from owning the different crypto assets. The only issue and the biggest issue that I have is that when I try to make purchases with my debit card, it’s a hit and miss and more often than not It is a miss. When I try to make a purchase some of the times it will go through most of the times it doesn’t go through and the issue is not my bank it is the application. I tried to go through their customer service, but their best advice was to transfer money to the application. What if I don’t want to transfer money, I want to use my debit card so I can purchased the crypto as I go along. Also,If you have a customer that is telling you there’s an issue with a certain part of the application why not try to resolve the issue instead of telling them to not use that part of the application and do their purchases a different way. Overall, yes I do like the application, but I get frustrated very often with it because of the fact that I cannot make my purchases that easily. When I started using the application, all my purchases were going through nice and easy but now I do not know what it is that they did and it is just not that easy. Hope you improve this app and make it work the proper way.
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2 years ago, Regieein Cali
Just not sure anymore
So let me begin this review by stating I have only been into crypto for a year. With that being said I am still learning but I have also experienced a whole lot with some hard learned lessons in that year as well. Okay, so I looked up all these other exchanges binance, Coinbase, robinghood etc etc. i had tons of difficulties until I found cryptoapp. I found this app very simple to use and not confusing buy and sell transfer simple. And I also found that the customer service was always there to help and quick with responses and all of my issues were resolved. However in the las week I have noticed that I am not able to top up my card with the same debit card I have been using this whole time and cryptodotcom cannot help me out just tells me to use a different card so I did and yeah exactly, still unable reached back out and they don’t know and can’t help. So then I tried to make a purchase and yeah same issue and yeah they cannot help. And I am also seeing others on social media are having the same issue. I used to believe this app was going to take over the crypto space bc of their customer service but now I’m not so sure and I can only give 3 stars now. Bery disappointed with their customer service as of late so sad.
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3 years ago, $cashguy$
Great app
So far I am very new to this app, however from what I’ve experienced, most of the negative reviews are from beginners that did not take the time to read and understand what they were getting themselves into. I currently have the jade green card and I can say that I have already received my Netflix rebate so that works. I have not tried to withdraw my funds yet as I’m waiting on my money to transfer so I can test everything, however I have spend money with the virtual card and got my money back in cro that way as well. So far it has done everything it should. Also, I have experienced one problem with my card info not displaying on one of my devices however the customer support has been great and they are working on it. If you find yourself with that problem, I would recommend trying a different device if possible. In the end customer support has been kind and respectful and if you take the time to understand the fees that this app should help you earn some serious cash. In the end, just do test payments and be 100% sure of what should happen and be patient. I just hope that they get a website working and one point, other than that I am happy with what I have :)
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2 years ago, Agugz
Scam Alert! DO NOT INSTALL CRYPTO APP
UPDATE: I have been in contact with the Crypto support team. It is the absolute worst! Now, every time I send an email asking them the status of my money, this is the response I get:”We are awaiting an update from our dedicated team. As soon as we have an update, we will let you know.” BTW, this has been going for over one week!! When I used to transfer money from my account to Crypto, it took a couple of seconds. There were no issues at all. Now getting my money from Crypto has become the biggest headache! I REGRET downloading this app! I have been trying to withdraw my money from Crypto into my bank account. They use Plaid to connect to your financial institution. For some reason, Plaid throws an error message stating ‘Something went wrong. Please try again later’. This has been going on for a few days. Crypto support says the issue is with Plaid, and they can’t give me Plaid support contacts. When I got with Plaid, they say to contact Crypto. I have done all the troubleshooting steps Crypto told me to do, and still doesn’t work. But surprisingly, there’s absolutely no issues using Plaid to withdraw money from my bank account and sending it to Crypto. No error messages there. But trying to get my money from Crypto to my bank account somehow, miraculously doesn’t work. Crypto is basically now telling me there’s nothing they can do about it!!!
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3 months ago, GPhonico
Not an ideal trading platform, but…
I fell into it, I don’t really like the fact that you can deposit any amounts and have to reach a milestone minimum of 100$ in bitcoins before you can withdraw it to your cash app or other wallet. I would like to see closer and more accurate readings and the fee’s could be less relentless. This isn’t an app for you to trade your lunch money. If you want to play you better bring some loot or you’ll just be ground down by fee’s and slightly inaccurate information. It’s most likely worth trying out the other apps on the scene because I’m sure that there’s more short stack friendly apps that’ll provide trading information without learning the hard way. Although my borderline negative disposition on this app I’m sticking with it and hoping for the best. But If I were you reading this bit of information then keep your options open and weigh your options before dropping some coins into the machine. I recommend staying away from the strike option and other guessing games they say you’ll be rewarded for for your accurate prediction. I all to much had seen a booming coin crash as soon as I made an investment…… weird huh? :P Best of luck and trade responsibly…. Somewhere else in my own personal opinion.
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2 years ago, Snicklefritzmen
Great for new users
Been using app for about 8 months, easy to use, you do get harassed with proving your income, way beyond reason, in to things that is frankly none of there business, wife closed her account as a result. Also it’s said buying at true cost, but the fees hidden on exchange from trading a coin. Was not easy to find costs ahead of time for me at least. It is easy on and off for through ACH with Chase bank, had trouble with 2 other smaller banks limited to 1k and 5k transfers, chase allows 25k, once I did a withdrawal and had no issue. They just now opened up US to use a separate program to exchange tokens ( coins), so should be less expensive fees in trading and remember you will pay transfer fees to other crypto wallets ( called gas fees), but the coins moved dictate the amount, due your research before trading to check tax consequences for each and every transaction, can be a nightmare! I gave app 4 stars, over all better that Coinbase as far as I’m concerned. Look at there debit card choices, nice options and rewards. Other features are nice like staking stable coins, however they just announced a reduction in interest in staking those. Overall great company, growing leaps and bounds
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3 years ago, #j-wat
Good and bad
I really like using this app to trade cryptos because it is fast and has great coverage of many coins out there. I think it is shady that there’s a magic “premium” added to coins when BTC is rising, and this is a money grab in my opinion because that premium is not applied when you sell. For example, CRO was .1210 when I tried to buy, and after doing the math (which is not provided because they know it’s shady) my average cost was somewhere around .125. Not a huge difference but that is hard earned profit by this point. I have been trying to get my CRO card for weeks now and I have been told that the only way I can continue with my application is to provide a picture of my SSN card. This was due to me moving addresses multiple times in the past few years because I am a college student. It is very frustrating and the support, albeit responds in a timely manner, does not seem like they really want to get you to your end goal. With all that said, I still trade here and love checking in on my cryptos. Unfortunately, after my staking period WHICH IS DUMB BECAUSE I DID NOT EVEN RECEIVE A CARD is over I will be transferring my balance to coin base or some other more reliable system.
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2 years ago, Linkdead62
Most fun I've ever had getting rich
Turning a few hundred bucks into tens of thousands, even while I'm sleeping is the most fun I've erer had buying stuff! I've heard my whole life "pay yourself first" but that amounted to impulse buys for more junk I simply don't need, burying me in useless detritus I can never find when I need it 'cause it's buried under other just as useless rubble! Buying crypto gives me that endorphin hit I desire without increasing the amount of stuff soffocating my very existence. It's also hitting that betting urge and at much better odds then any casino. Advice, buy for the long term, only spend free money that you would've wasted on something mundane. I started by buying 20,000 shares of VET @.02 cents ea. It's now at about,07, buts been as high as .11, I have no doubt that future readers of this review will look back on these figures and wish they bought in while it was so undervalued. In closing: I'm not a financial advisor and money runs through my fingers like water through a net, this app after so many failed attempts to save money has finally allowed us a savings. It's a great feeling.
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3 months ago, Drodum
Great app once the kinks got worked out.
I have been using this application for all of my crypto buy/sell/sending needs. Once you understand the “flow” of the app, like how to send crypto, it made sense and builds a lot of trust in the user. It is near impossible to send crypto to a wrong wallet, it simplifies the “bridge” to the off exchange wallet functions, it make it easy to add and subtract fiat from bank to bank. It does a lot of different thing well. And with less restriction like daily limits and what not. A lot better than some of the other apps like coinbase and the like. Yes there is a learning curve so on a scale of 1-5, one being cash app simple of just see bitcoin buy bitcoin, to 5 being the full exchange with stop losses, shorts, leverage trading etc, this is a 3. Almost like a gateway into the more complex trading dex’es. I love and enjoy all of the extra added functions and information like the average cost of investment and so on. Great app. They have invested a lot into make it more informative, user friendly and a safe place to make crypto investments.
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5 months ago, MarwannS
Dont use this app
First of all would keep rejecting all my deposits to my fiat wallet and when I reach out for service it is impossible to get a response, and when I finally did, she said “I am assuming your needs may have changed or problem has been solved if its not feel free to reach out to us and we will prioritize your concern “ I reached out again and yet to get a response or a resolution to why all me deposits keep getting rejected. So I can’t fund my account or get a response to what is the issue, they will keep saying contact support and would love to take a closer look at your problem but I know even then I probably won’t get a response or a resolution and at this point I am just waiting for my term in crypto earn to pass so I can transfer all my crypto to another app. Updated, they said “rest assured support will contact you “ yes they did contact me, they told me they are having 0 issues on their side and that I need to try alternative options to deposit funds on my account. Guess what? The alternative options require fees and are not instant except for Apple Pay to instantly buy crypto with fees. I also noticed the price differences on there vs other apps, they do have significant differences in their favor, so those are like more hidden fees. Just you are better off using any other app.
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2 years ago, 39582&,!-&;
New investors beware
If you’re new to the app because you’ve fallen for CDCs marketing, or maybe a friend recommend the app to you, be careful. CDC has been very very shady the past few months. They change huge polices over night, multiple times a month, and without notice. At least recently. You can’t trust them. Don’t fall into the trap too of getting one of their cards because they can slash those rates overnight (as they did) and then “upgrade it” slightly to make it seem like they’re doing you a favor lol look up some of their Reddit forums and you’ll see how much of the community, especially a lot of their older loyal investors, have been screwed over lately. You can’t trust these guys because they don’t communicate ANY changes they’re going to make. Or if they do by chance, they’ll enact it days before the announced date just to throw everyone for a loop and screw them up that way. The only people who will try to convince you that CDC is still good are the people who invested more than they can afford to lose in CRO (their crypto). They’re afraid if CDC goes down, CRO will go down and they’ll lose money. My advice is to use coinbase instead. Never had any problems with them. CDC also recently reversed transactions when people were trading and making profits!! Look it up and be careful with this app/company.
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3 years ago, Hackers heaven BPS
Account hacked
This is a fast growing crypto exchange and you see their logo everywhere they are marketing heavy. However, my account got hacked and they emailed me, stating there were abnormalities and unusual activity in my account. They locked my account and made me jump through hoops to get it unlocked, (sending at least 10 different selfies, stating pics were too far, too close etc. and some other steps.) when I regained access the majority of my tokens/coins were gone. I made them aware of the missing coins/tokens and they said they would investigate it. Again, they made me jump through hoops to start the investigative process. (Again with the selfies and other steps etc.) After a few days they sent me an email and said, there are no abnormalities with your account, we concluded you are responsible for the missing coins/tokens. Very strange since they informed me there was unusual activity with my account and locked it. I wasn’t even aware of it. I guess they didn’t want to replace the tokens/coins or admit they were hacked, who knows. I filed complaints with the SEC and FTC. So be careful with this App. Not a very good experience for me.
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3 years ago, jdom853
Great service but....
There service is great. Very easy or somewhat easy to navigate, it took me a little while to understand everything, but now I get it. I was able to deposit money on my Crypto account from my debit card pretty smoothly. Taking money out is pretty straight forward as long as your bank is on the list of compatible banks (which are big name banks and credit unions) I have a very small credit union so I had to open a bank account that was on that list. Pretty common with most app involving bank linking. The only thing I would like to be improved is faster customer service. They will always help you and resolve your issues but you just got to have patience. I understand because of the increased interest in Crypto which increases customers which inevitably increases issues. That being said...customer service response time: ⭐️⭐️⭐️. customer service helpfulness/problem resolution ⭐️⭐️⭐️⭐️⭐️. Platform and navigation through app ⭐️⭐️⭐️⭐️. Information and transparency ⭐️⭐️⭐️⭐️. Anyway I love this app so far and I think you should give it a chance. I will leave an updated review 60 days from now.
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3 years ago, ep7463828363
No process or system whatsoever
So I downloaded this 4 days ago and my account is still pending! My friends downloaded this app after me and within the hour their account was approved! We provided the exact same information to them. My pictures I submitted were just as clear as theirs! Absolutely ridiculous! Your guys system is terrible! You should verify the people IN ORDER! That’s what good customer service is! There is no reason I should still be waiting for approval if my friends were approved that fast! So now I have yet another friend who downloaded the app and was approved in 15 minutes!!! You guys need to get organized because this is just terrible!!! Not to mention the fact I have now contacted y’all through the app 3 times and have emailed y’all numerous times now! No response! No help! No anything! Email me back and verify my account please! Now After a few days I finally got a response to my email. You know what it said!? To reply to their response if I needed help and they would email me back within 24 hours as a priority. They never emailed me back when I replied!? What kind of customer service is this?????? Is this what you guys do? Take all peoples information and photos and then keep it for yourself and not even verify them or help resolve their issues!?!?
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3 months ago, lowreview
Can’t move my money and no one answer why
This application was recommended by a friend and so far has done poorly of my expectations. I bought some ETH and I’m working and I’m not able to continue my work because an error message about pending funds or outstanding balance. I don’t know what it means due to my ETH has increased price because of the increase of ETH price. No one tell me anything. I contacted Customer service and ask me tons of questions after trying the several times the automated system. The customer service told me they were not able to help due to that was a high level and they didn’t have an answer. They ask me to click a bottom and someone will take my call and I have waited days not hours and they haven’t reply. So far this application is the worse to do any crypto transaction especially is you are working and no one will assist you. If you don’t want to get your money stuck and no reason behind then I will suggest another crypto wallets. Unfortunately I have to give a start but if would give zero gladly I will do so😡. Making sure more ppl don’t go trough my situation. It has passed 9 days and still not answer or solution. Will never use this application in a future. I don’t. Know if I will be able to recover my funds.
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2 years ago, Hugh Gnu
After 1 year
Came into this as a 5 year rookie. Due to my location, this is one of few crypto trading apps available, for that- Thanks CryptoCom! Enjoyed using the app and learned a lot. I have found the charts misleading and it seems the fees built in to each transaction are unpredictable % and often much higher or lower than the chart prices. Additionally by listing so many inaccessible tokens and coins, it makes scrolling for research exhaustive. I have submitted suggestions to ‘enhance user experience ’ such as more detailed user portfolio including cost, cost average, profits or loss etc. at one point it seemed they were listening by replying that my ideas were ‘forwarded ‘. So with each update comes ‘enhancements for user experience’ but each update focused more on NFT sales etc with no change for users view of their own holdings. 4 of 5 stars Hoping someday they add the aforementioned features and have transparent retail cost and more accurate charts.
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3 years ago, RioDaKing
Deceitful with terrible customer service
I’ll start with the positive. And the ONLY positive is the variety of Cryptocurrencies they operate with. But that does no good because their price reporting is inaccurate. I figured it was a bug and reached out to support. They did nothing but copy and paste responses, and when I tried to get them to elaborate on what I’m asking I was told to “consider the subject exhausted.” Meaning they had no interest in telling me what I was trying to find out. They will show and record incorrect or higher than market prices, and those prices are shown when buying, but if you already own a coin, and go to sell at that same time, the selling price is magically way lower than any other price they’re showing. They’re graphs only load when they want, I couldn’t even try to tell you the refresh rate. I found out all of that AFTER trying to figure out how to move my money around in they’re system. You can buy with a card no problem for a fee, but when you go to sell or withdraw your funds you must make a separate wallet account, attach your bank account to it, and then start a withdrawal that takes a day. The entire App is made to take and keep your money. I applaud those who think positively of the app. I wish I could too.
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4 months ago, BKScammed
DO NOT USE
I was informed about trust wallet and thought it would be a good way to have short term investments. I ended up putting a lot of money into trust wallet following the advice of a financial advisor. When I wanted to withdraw it all back to my bank because it was way too complicated for me; I was told that my funds were frozen through a third party regulator. I have spent over a week chatting with customer service. I was originally told that I needed to pay BCT to get my account unfrozen. I learned that this was a scam. I have repeatedly chatted with “who is supposed to be customer service.”. I am being told I have to pay a deposit or bond of $104,000 to have my account unfrozen. I have been told that if I don’t pay this amount after 5 days they will charge a 1% fee until my entire wallet is drained and they will be donating to charity. I keep seeing there are scammers and I don’t need to pay to have my account unfrozen, but it is the same response from customer service. I have asked for a phone number, a manager, for it to be escalated and I receive nothing in return. I do not want to pay a deposit or bond to receive my funds but I can’t seem to find any other options. Again, DO NOT USE TRUSTWALLET. You will lose everything.
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3 years ago, exsposethefakes
Shady business practices
BE AWARE AND LOOK AT THE REVIEWS, LISTEN TO THE CORRUPTION WE HAVE TO FACE. It takes months to fighting back n fourth to get an account deletion. They sold my personal information to the EU, IRISH PROTECTION AGENCY AND OTHER UNKNOWN ENTITIES WHICH THEY REFUSE TO TELL ME WHO. They said just file a complaint with a protection agency? Im in California so they pulled some shady stuff using other countries laws to protect them. The USA cannot and has no jurisdiction to who these idiots spontaneously say file complaints with. They illegally say they are holding my personal information for 5 years as to throw a tantrum for me closing my account. They do not have to hold it this long. They legally can but they do not have too n because i want my account closed due to some corruption this is how they fold there arms and cry. Their response is so bad im just glad im done doing business with idiots. Who use laws from other countries which we as Americans do not have to abide by at all!! Just to prove how they can corruptly watch your financial transactions. They are watching my banking activity even after i closed my account!! Be very very careful when you open an account here. They have added illegal activity to there terms and conditions which no other entities do this and call it legal. Only these idiots
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2 years ago, QveenAlpha
Not secure…
I got a legal name change and contacted support to update my account with my new name. I go through the process of uploading the court order document my drivers license as well as a picture of me holding a written out verification sign that they asked me to create I literally sent this stuff back to back about 5 times because either they have you speaking to a bot or they have you speaking to a foreigner that cannot understand English in its simplest form, this makes no sense at all the first set of pictures I sent should have been enough, seeing that it’s not and they keep asking me to send the stuff over and over I’m just going to close this account especially since seeing that the support is a problem amongst multiple accounts, this app is starting to sound like a scam to me, this has nothing to do with security so I don’t want to hear that bull, this is a problem because they don’t have any first language English speakers, all they have is a bot to answer support questions or a foreigner that do not speak fluent English so they can’t even understand a simple sentence in simple English. I’M NOT CONTACTING SUPPORT ABOUT A NAME CHANGE ANYMORE I JUST WANT THE ACCOUNT CLOSED & MY PERSONAL INFORMATION DELETED OUT OF Y’ALL SYSTEM!!! PERIOD.
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3 years ago, Bestcricket
Updated review: more pathetic than I first thought
Because my bank isn’t listed on Plaid, I have literally no way to withdraw my money. I could, however, very easily deposit money with a debit card. That’s pretty fishy. UPDATE: I bought coins with my credit card, didn’t receive my coins yet my cc was charged. If I trade my coins, they go to some unknown location and I can’t do anything with them and I lose money while while the app freezes. If I buy coins- again it doesn’t show and my coins are off in la la land not making money. I don’t even have access to my money and I can’t buy when prices are good. This app is HORRIBLE. I have lost so much freaking money not being able to sell when I want and not being able to buy with my own funds that are already in the app. If you can’t handle the traffic that comes with adding Shib, don’t add it. Terrible. F- As soon as this stupid platform stops glitching, and I get paid back what was stolen from me, I am taking every penny out of this app and telling everyone not to use it!! Y’all think Robinhood is a scam? Wait till you see what these crooks do!!
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3 years ago, Barbi1111111
Beware of this site
I downloaded this app on May 19th, it’s been 18 days now of emailing back-and-forth and also using the chat on the app which does not work very well and is no help. Do not invest any money through this app unless you are 100% approved. This is a nightmare and I’m starting to wonder if this is a scam. I have sent in my drivers license, proof of my physical address, a selfie of me holding up a piece of paper with the date on it and everything that they have asked for to prove that it’s me and I have a physical address.. I live in a town where my mail is delivered to a PO Box. I’ve given them both my PO Box and my address. I’ve been told they can’t except a PO Box. I don’t need to receive any mail from them and have given them my home address like I said. They had no problem with me taking my money through my ATM credit card but now I can’t sell anything if I want to because they can’t approve my information and I certainly won’t buy anything else through this app. Trying to find the email for the CEO @ Kris Marszalek, is impossible. I am outraged, to say the least. I need this resolved as soon as possible. You already have my money, my info and everything that you’ve asked for. Buyer beware. 🤬
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7 months ago, acoffmanatucdavis
Constant updates make the app unusable
Don’t get me wrong all else consider this would be a five star app. But every other time I try to login to buy crypto or transfer money or top off my crypto debit card, the app needs to update, and it does not let you do anything in app until you update. Other apps will allow me to continue using the old version and update when I get back home but not this one, I have to use extra data AND wait for an unreasonable amount of time just for this app to update everytime I try to use it. It makes the CRO debit card practically unusable except for very niche specific circumstances and everytime you update they hit you with multiple popup adds that you have to wait until they play before you can close to actually get online and do your business. These often tell you things like “buy safe moon” or “new token I-Doge added” or “try NFTs now” which are great and all but not when I’m trying to do something else and have to wait for the add to conclude before I can get into my account to access my money AND after I already had to wait for another update. Don’t believe me? I wrote this whole review as a result of and while waiting for, the app to update…
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3 years ago, WilliamI7
Slow, glitchy, and mild scamming
First off im in the US, which means this app offers a lot that many here don't. The issue is that the app is almost unusable. If anyone says this app is easy, they were lucky or lying. Banks consider it a scam, so just getting past that is a pain, but even if you do the app has an extreme chance of just glitching. Then if you do manage to begin trading there can be serious delays of over a week making it difficult to make time sensitive decisions. Lastly is what i consider to be mild scamming regarding transfers. Transferring into the app was very easy... Transferring out after being disappointed was obviously set up to be difficult. Setting up transfers is extremely glitchy and made me have to write down addresses manually because the app would glitch every time i went to copy one. Also with minimum limits far higher than the ones set for transferring in, i literally couldn't take out what i put in. Lastly the app is just simply slower and clunkier than any other crypto app ive found. I would consider this a work in progress except they have spent so much time and resources over the past year on marketing instead of development, so my hopes were completely gone.
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2 years ago, Kedit_yt
High withdraw Minimum, bad 2fa for some, high withdraw fees
All of these problems are only issues for the user who is moving under $1000 dollars per transaction. Their withdraw min is currently .003btc which at the time of this review is around $150. Small time funds will always be locked unlike many other exchanges with much lower, usually 0.001, or with Gemini, 0. If you’re using this to invest small time money of DCA I highly recommend turning away. This app has a $20 withdraw fee at .0004btc to move it to any more secure wallets. Their 2fa bugged out and I had to reset it. I had to spend over 4 days sending and buying funds to get enough btc to finally withdraw just to discover there’s a $20 withdraw fee. Every other exchange I can think of has fees so small they’re still under $10 when moving thousands. Half of this bad experience is due to my negligence of not researching withdraw mins and fees. So it goes to show to do your research. Either way it would not have ch aged my opinion, My mistake doesn’t negate that this app still has high withdrawal mins, high fees, and high withdraw fees. Steer clear really, their cards aren’t really too worth it if your a small fish. You need $1000s of dollars to get the food benefits.
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2 years ago, Camarocruzin217
DEFLECTS ISSUES TO T&C’s NO ACCOUNTABILITY
I had been investing on the app for a few months now and a few days ago I had trouble accessing my account from the app. I reached out to the company and explained my situation. Whomever I was communicating with locked my account and on multiple occasions and asked me to prove I was the account holder. When they finally unlocked my account I was missing hundreds of dollars from it. I again reached out to the company and explained the situation to be locked out again. They do not have a number you can reach to speak to someone and every time I asked for one the question was ignored. After emailing back and fourth they finally sent me over to their claims department to have the theft reviewed and within a day I got a response that the T&C (terms and conditions) would not hold them accountable for any theft or unauthorized account access and was unable to get my money back. That I should have secured that account better even though I used every security feature it offered (authenticator, secure email account, wallet credentials). I would highly recommend against getting this app and investing in crypto with it. Save yourself the losses because they will do nothing about it.
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3 years ago, Pupidawg
Warning: Believe Every Horrible Review
I ended up reporting this company to the FTC. Worst customer service that I have ever experienced in my life. FTC after hearing my scenario with the company stated this appeared to be a scam. They are not in the US. Malta. You have no recourse with this company. I spent more than one month messaging them half-a-dozen times to help me and repeatedly received generic robot-like answers: “We are very busy. Apologies. Will be with you in 24-hours. Contact us if you need further assistance. This thread will end if We do not hear from you again in 24 hours.” It was a nightmare. $15K in assets frozen - in a foreign country with ZERO accountability. I emailed the CEO. Reported to FTC and SEC, sent alarming messages to CEO via Twitter - both public and private. After more than one month they have unfrozen my account. I had signed up for the VISA card but no more. Can you imagine if you had a concern or a dispute with a company where you used your VISA card? Any problem ZERO customer service or accountability. Expect to use Herculean efforts to get any level of decency and accountability in a resolution.
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2 years ago, F. D. MLGK
Great UI…
But the fees are exaggerated, the limits to withdraw and deposit are insane especially for beginners and the worst - the amount of time they process withdrawals to another wallet takes forever. If a bitcoin can take awhile to process normally imagine with this platform, it’ll take maybe 10 times longer, its definitely not instant so if you pay someone using this platform expect to wait for confirmations or just pay whoever you are paying with cash - it might be easier or use other wallet like “ALL the other ones” so you don't have to wait for THEIR confirmations. I went to get a haircut expecting to get in and out and i ended up waiting another hour after my haircut because my payment wont transfer instantly. Time is Gold! And not to mention they use lingos that are so confusing in their App. I don’t know why i kept using this platform after close to 3 years of having this all the way back in the day when MCO was cool. Maybe because i try to give the benefit of a doubt for products i am loyal to regardless of the services, but sometimes loyalty becomes a chore and everything else falls apart.
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5 years ago, ndkxicirnrnc
Wow
I never review apps lol but I made an exception... it’s simply a great app! Beautiful design, easy to use, yet provides enough data for the more experienced users. Crypto Earn is amazing! I have yet to receive my card, but that’s because I live in the US and they just started shipping. If you want to take advantage of every aspect of crypto, this app is all around for you. It’s a multi purpose crypto wallet with the feel of a large bank! One thing I do think they need is a desktop platform.. so far they’re in the number one spot for the market they target, but imo a desktop version would give them a significant advantage over their competitors. As far seeing the bad reviews on here... working in business myself, reading the negative reviews then using the app.. I can say in full confidence that the negative reviews are due to user error lol regardless, give this app a chance! It won’t disappoint. Oh an No I’m not affiliated with them lol I just really like it
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3 years ago, Mi valoracion
PLEASE LISTEN TO NEGATIVE REVIEWS
They restricted my account because I accessed form my iPad and they deemed it as suspicious activity so I can’t do anything in my account I can’t withdraw, sell trade or anything! I contacted them several times and I confirmed all the logins and I have sent a selfie with my name and date three times already and they still won’t help. The only time they answer is when I begin the support chat with “I want to close my account” they keep saying they need to confirm that my account is not under suspicious activity and that for me to close they have to enable my account I do all the steps they ask and nothing! Oh and they take forever to respond but if you take too much time to answer back they will close the chat and you’ll have to start the process again. The last thing I heard was “I’ll the revenant team to know that that have to enable your account” which was a week ago and they no longer answer. How many times do I have to confirm the logins? how more selfie’s do I have to send ? How many more chats do I have to start? This all started on the 16 of February it’s been over a month and still no help and no change. Please listen to negative review of at least this one and use any other app.
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3 years ago, Tragor57
Scam app! Allow login but block access to assets!
Thus company made an app that can lock you out of your wallet when they want to. This means they can block users from buying or selling at a time you can make or protect from loosing money. No app like that should have been allowed on Apple store. This is criminal fraud! Intent to commit fraud is a crime and using it to do so a crime. Who is responsible to bring justice? Yeah no one! So whatever money you put in here be prepared to login and see it disappear but not actually transact as a built in option they control. The bug users reported they say was fixed. Well they now allow access and show totals that are accurate but individually block use for transactions. That’s fraud at its best. If you now closed my account then give me my wallet I’d? You had no problem taking my money. It takes weeks of them telling me it’s my phone now they say senior management close my account? Hello - Um where my money? How many weeks till I can transfer my assets or cash out? What a joke! I knew using app where they control the wallet was disaster glad I didn’t go in enough to get massively screwed but what about the guys who did!!!
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8 months ago, @_Cassandra
Extremely grateful I finally found a solution☑️
If someone should tell me that I will recover my stolen bitcoins I would never believe them! This still feels unreal as I am still unconsciously checking my new wallet to see if my bitcoins are still there. This will be short and simple because I did not come here to explain how I lost my bitcoin but to recommend a legit cyber security company that helped me get mine back. If you are struggling to find a trustworthy hacking tech team that will help recover any crypto asset, please and please check out Raydi8ion cybersecurity. These guys are extremely good are honest. Their transparency is something that I have never seen since I started this journey in search for help on the internet that will help recover my crypto for months now. If you don’t want to get scammed.. I advice anyone in search for same services and struggling with trust issues to look up Raydi8ion. You would be amazed at the results!
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3 years ago, Smartkarthi
SLOW and crazy incorrect notifications
App looks great. I wanted to invest in CRO just bcos of how app is designed that gives confidence on it. But there is so much pain buying it. Eventually I staked CRO. First none of Credit cards in US works atleast what I hold. And then so much delay in transferring money to Fiat balance (4 or 5 days) by the time you end up investing thro other exchanges. Even if u transfer most of time it’s slow and especially when big market movements and u wanted to use ur debit card to make faster purchase. Now it’s not even showing debit card option. I wanted to highlight the notifications issue that's annoying so much. For the cryptos you track when you receive notifications abt price changes it's totally incorrect for the time. Price u see in notification and what you see after you tap to open are totally different. Not just by a fraction but by so many percentages. For example I see notification for $1.82 up by 10% but upon opening it shows $1.55 down %. I end up disabling the notifications for now
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1 month ago, hothead68
Apps good customer service is horrible
I like the app as it’s easy to buy and sell and move money to and from your bank. But if you need customer service good luck. It’s down right horrible. First you send a message to a robot then it say’s sorry we can’t help you we will send you to a live person. The person I got was pretty quick getting back but couldn’t fix my request so she had to send me to someone else. This was a joke. They sent me the same info the last person tried even though I had screenshots then I waited and waited for this last person to even see my message. I stared at my phone for 30 mins until I got tired of waiting. A hour or so later they sent me a message finally and all it said was looks like you are unavailable if you need anything else please feel free to send a message. Like what?? You only waited 21 mins before you said later. I waited a hour. All together it was a total of 3 hours to end up getting no help. I’m so angry right now. Glad it wasn’t an emergency!!!
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4 months ago, Words4dayz
App issues for iPhones
I’m writing this to let others know the lack of customer support they may receive while using this exchange. They recently had an update for the app. When that happened it made me log into my account again. However, once I enter my email and followed the instructions that require you to open the hyperlink from your email and relaunch the app. The app never opens. I have had a chat open for over 48hrs with tech support and have not had one response yet. Therefore, I have no access to my crypto for the past 4 days. I tried all the options and even followed step by step instructions on the FAQ page. Nothing has worked. Deleted the app, reinstalled it, emptied my cache in my browser and deleted all emails like it says to do. Still no access to my account. Be very careful where you keep your crypto. I currently wish I transferred all mine to my cold wallet, but foolishly left some on this exchange. I still have no access from Sunday to Thursday and cannot even get them to respond on their customer support chat.
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1 year ago, elijah4444
Rather have my teeth pulled than used this app
The amount of hoops I have to jump through in order to perform the most basic of functions is completely maddening, and every step of the way I’m constantly discovering new details about the app that are infuriating. Such as: I want to send a few dollars of bitcoin directly from the in-app wallet to another wallet. It glitches on my phone and shows me a blank screen. I have to use a friends phone. Multi factor authorization every time I log in. Turns out there’s a minimum to send bitcoin. Have to login to my phone again to buy more bitcoin. Log in to friends phone again. That’s four times I’ve had to use multi factor authorization now. Send Bitcoin. Oh there’s a fee and it’s 50% of the total amount sent? Fine. Oh and now I find out it will take 2-3 hours to process? Absolutely miserable experience. I’m sure this app is great if you’re bored and have nothing else to do. If you’re busy and have a regular job and life, it’s a soul-sucking experience. I’d truly rather listen to nails on a chalkboard in a dark and cold room rather than try to navigate the chasms of this clunky, impossible app.
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2 years ago, CJLewis43
I really wanted to love this this app but…
I was excited because the app has a good user interface and most of the coins/tokens I wanted are available. I was also drawn to the high staking rewards. I was especially excited to see that you can buy with a CC or Debit card. Unfortunately many features on the app just did not work for me.. was unable to purchase with a Credit Card (tried several times with two cards.. I even tried on different days. I just got a blank empty screen.. I called my bank, but they had no record of the attempts) the app will frequently freeze up and I had to attempt my first few purchases multiple times because the price would update.. this is fine, except it would kick me all the way back to the Home Screen and make me start over. I’m on an iPhone 12 Pro less than a year old.. I do still have hopes for the future! I’ll probably try back in a few weeks/months.. but definitely not ready to move my crypto portfolio here and would not recommend to others based on my experience..
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2 years ago, Señor T.
Horrible Experience!!! Do Not Trust - READ FIRST
I would NEVER recommend this app to anyone looking to invest their hard-earned money into crypto! After NUMEROUS “messaging conversations,” I’ve been left feeling completely helpless after receiving computer generated responses and not once being offered addl help in resolving the issue - or the $25 I was promised for signing up. After trying multiple different types of payment methods from debit to credit cards and being unsuccessful at every turn, I don’t have so much as a customer service number to call and speak to anyone about this. I’ve spoken to my banks multiple times and after asking several times for a customer service number during these message conversations, I have yet to receive a number or response regarding my question. It’s been a 3-day process and I have yet to be able to invest a single dollar because of this flawed system. If you’re looking to invest in the “near-future” and don’t mind being left helplessly in the dark, this may be the place for you, if not, and you’re looking to hop the train sooner than later, I'd look elsewhere.
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3 years ago, StargirlVA
Jerks
To register I had to supply pics of my ID front and back and also selfies, etc. They took over a week to “verify” me when they said it could take 2-3 days. Reached out to customer service in their “chat” feature, but they didn’t respond until several hours later at like 2am and all they said is that it could take a couple days, and then a few minutes after that they closed the chat because I was unresponsive. Then, it turns out they “can’t verify” me... not sure why. No option to check pictures or answer questions or anything, so I reached out to customer service again. Same thing, no response until several hours later in the middle of the night, only to tell me THEY DONT HAVE TO TELL why they reject people, and then closed the chat because I wasn’t responsive. Super disrespectful to treat people like that who have trusted them with their sensitive info. At least have the courtesy to explain what’s going on or give an opportunity to work through whatever the mystery issue is. All my accounts are in good standing. I have no idea why they wouldn’t approve me except *maybe* that I am conservative and they have opinions about that.
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3 years ago, jmunch895
Do not use, please be weary.
The user interface is very extremely to understand, not anywhere near energy level. The app itself will not let you take money out unless you withdraw 100 dollars at once. They said they cannot help me unless I were to put more money in, wait for it to transfer and then withdraw it out once I reach the threshold. I do not need to be working on my masters in cyber security to comprehend how a legitimate business would ever tell a customer to just give them deposit money to receive money back. Please be extremely careful and do your research before making investments when using shady and up and coming applications. I am writing a report for my class about fraudulent online storefronts and I am referencing this app in particular. The customer service was very vague when asking particular questions about security concerns. I am hesitant to call it a scam outright but I do not feel comfortable depositing more money into the app to revive my current balance. That should speak volumes to new customers. If you need a legitimate, consumer friendly storefront fo make crypto purchases, use Coinbase.
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3 years ago, Kimber C. Turner
Falls really short
I was really excited about this app based on what it was supposed to do. It does not do what it should. The UI is extremely difficult to understand since they use odd terminology that would normally mean other things like “transfer” might mean to another wallet and not from one coin to another or you might need to select the word “sell” when you just want to convert one coin to another. It gets really confusing and is not user friendly at all. Support is very, very poor. I ordered the debit card and got an email saying it had been sent but it didn’t come. After a couple weeks I wrote to support but they never answered. I finally got the card two weeks later and activated it. I tried to top it off with the balance the app said I had but my balance was in their coin and it doesn’t have an option to use that for the card. I tried to sell their coin but it said it was locked. It turns out, the balance was from their “gift” which can’t be unlocked unless I buy more coins and stake them. It was complete deceit. I would not recommend this app at all and would give it zero stars if I could.
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3 years ago, joeybagadoughnuts415
This app is run by criminals!
The whole thing is a total scam. They make it easy to buy things, but its absolutely impossible to get actual money once you’re ready. So users be aware...they will not let you access your $ and make the whole process impossible to navigate. Stay FAR away from this app. Im currently seeking legal action against this one for holding my money hostage. They have no morals and should you choose to ignore my warning, be prepared to never see any $ they control ever again. This is the single most dishonest company ive ever encountered and urge you NOT to download this app. Hope this app gets pulled from the App Store bc its basically designed to never let users access actual money. They have designed a process that will never allow users to access funds once they’ve been deposited. So, even if you make tons of money off crypto...they’ll never let you actually get your hands on it! You wouldn’t believe the excuses I’ve been given. I’ve been left with no choice but to seek legal council in hopes of getting these crooks to change their incredibly dishonest practices.
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2 years ago, marvelous080808
The worst crypto app I have ever used
I cannot believe the ordeal I have been through with this company. I have used 4 other crypto apps and I cannot believe how clunky and buggy this app is. I transferred money to my account, then I could not sell or transfer my money for one whole month. Then I had to talk to customer support and send them bank statements showing that I indeed transferred money from my bank to their app, and then magically only then could I see the interface to transfer my money out of the platform. But low and behold, I cannot actually complete the transfer because the app freezes as soon as I click “confirm” to transfer my money out. Then I contact customer service again and they are asking for more ridiculous things. I don’t understand how I have to keep contacting customer service to trade my stocks and transfer my money. This app is a scam! Do not use it to trade crypto. All they do is take your money hostage and make you jump through hoops for the most basic features. Now I want to close my account and it’s one headache after another.
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4 years ago, pwspud
I don’t normally do this but..
These people have given me trouble ever since I started with them. They required an extensive amount of verification in the beginning and after I supplied them with everything they asked for I was able to use my account for a few months and did countless purchases and I used my wife’s card one time and it went against their policy and they shut my account down but they never told me why or anything. Disrespectful the entire time not helpful at all. Also this is the slowest exchange I’ve ever dealt with,That used to take upwards of 2 to 3 hours for bitcoin to show up wherever it was supposed to and I never have this problem with any other exchange or with my Exodus wallet or electrum. With so many to choose from why would you pick this one? Trash Edit: don’t insult me by reading none of what I said and copy and pasting some stupid answer about KYC. I have been verified to the fullest extent cause you guys had me taking all types of selfies with cards and ids etc. Attempt to care and read the review before wasting my time, god knows you’ve wasted enough..
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