I’m a new member with Cyprus and have been greatly taken care of in the last 8 weeks. I think the app does a great job, but there’s been a couple problems of layout and I would like to have an introduction to the app when first downloaded to go through each of the sections and how their balance sheet works because it’s unlike other banks i’ve been with previously.
The banking app for Cyprus Credit Union is wonderful. It makes checking your balance, seeing in great detail every purchase you have made or is pending, and all the while giving you up to the minute your exact available balance left. The app just makes it simple no matter what you need to do; check balances, look back at purchases and being able to transfer money around from the comfort of your home or workplace. I can’t end this without also giving a shout out to the Bank itself. Everyone has always been absolutely amazing to me and so helpful whenever I go in or have questions. They go out of their way to make your banking experience quick, but also informative, and simple. Ty Cyprus Credit Union. Your customer for life, Kristen Weigand
I have asked a few times for those who answer the phones to pass along a request for a change and I keep watching for that request to happen but not have seen results yet. Our request is to please add Current Statement Balance as an option for payments within the credit card account section. If we want to pay the current statement amount, we have to go in and search through transactions to find last day of the month, write down that amount, go back to where you transfer funds between accounts, type in the amount written down and then transfer. You do have options available to make a “minimum credit card payment amount” or to pay “current balance”, but not the current statement amount. It would save time and be so much easier if you would just add that option into our choices. Thank you
Thank you CCU! Love your company’s history description mashed up with music while on hold waiting to speak with Customer Service Reps! Over past 15 years being a member of your financial family, I have learned so much about banking, money management, interest & savings and benefitted from all kinds of services you offer! I love the associates at my local branch in SLC and I love being able to do home banking anywhere while traveling! Thank you for continuous epic service all these years! And thank you for sharing your origin story! Love how you have the interests of us hard working community folk in the core of Cyprus’ heart ✨❤️✨
Having the message button always floating on the screen is a problem Have the ability to move accounts up and down and place in my own order is great but if you accidentally move your finger the wrong way or hold your finger too long it moves them all over the place. There needs to be a better way like an area where you click a button to move things so they don’t move on their own or end up all over the place, other than that, the app is really nice. I appreciate the work you guys put into it.
When opening the app it does not automatically open the Face ID option. You have to go out, clear it out and go back into the app in order to it to open the Face ID page. Also I like being able to see my deposits in green. Makes searches easier rather than seeing ($0.00) for transactions and no highlight for deposits. Definitely not my favorite update.
I like the convenience of using the home banking app for sure however I do sometimes wish that the way the checking account balance inquiry was displayed was a bit more straightforward , like showing the money coming out for purchases with the balance ledger each time along side of it instead of me having to view the app and having a pen and paper beside me to do the math .
This app is fine, it does what it’s supposed to do. But with the last update, for some reason, someone thought it would be a good idea to make it so you can move accounts and reorder them by just barely touching the screen. This is a mobile app, people use it on their phone, which means touching the screen and scrolling. So every time you use it, your accounts reorder themselves because all you’re doing is scrolling. Super annoying. Please fix this!
The app is so easy to use. And if you have any questions at all you just send a message through the app and every time I’ve received a response within a few hours or maybe the next day and the longest. It’s a real person responding to the message and always extremely helpful.
I have been a member many years, last year I put a bonus in a savings account, The young man said if your not going to spend it right away perhaps a money market might be a good move as interest in your savings account is minimal So I moved savings in another account plus the bonus amount, and am quite pleased with outcome
I’ve been banking with CCU for 10 years now. I love them but I think the app could use some upgrades. I recently had some fraud charges and I wish I could have just went online to stop the card as I can with other banking institutions. Otherwise I think the mobile app is fairly user friendly.
I’m a long time banker of Cyprus CU and the app has been around for pretty long as well. It was sub-par for a very long time, but I would say that all the features that’ve been added in the last year or so have made it pretty great. Thanks for paying attention to the need of a good mobile app!
This is the worst app I’ve ever encountered! I’m still embroiled in a three-week nightmare trying to get my credit card at another institution paid off and we finally figured out why the payment is getting returned (twice now, with the ensuing fees and interest). It’s because the app put a hyphen in the middle of my visa account number, but this doesn’t show until you go in and select “edit” in the bill pay section. I know the app did it because I’ve corrected it twice now (entering it correctly). Open if up to edit, and there’s the hyphen. Fix the glitch, please!!
This app is almost ALWAYS down. 8/10 times I get "Network Connection Error" when I try to check balances or make a transfer. I hop onto any of my other bank apps (Key, Chase, Mnt America) and I get instantly connected every time. You've got to fix this or you are going under.
I have four accounts including a car payment and credit card, and I live in a different state, the app works so well I have never needed to go into a branch to do anything. It takes less than ten seconds to make payments, transfer money, deposit checks, and so much more
This app is easy to navigate whether I am looking up information, mobile depositing funds, transferring funds, checking my FIFO score and/or verifying debit card purchases. These are just a few of the the app friendly ‘tasks’ I have been able to accomplish.
They can’t seem to set up my accounts to work correctly
It’s supposed to pull up all your accounts together but it doesn’t and they can’t seem to fix it so I can’t even transfer money from my Business account to my personal account which are both with Cypress it’s crazy!! I also have an account at America first credit Union and can transfer money anywhere even other peoples account except my own accounts at Cypress it’s so frustrating. Sorry cypress just being honest.
We have tried Wells Fargo and Zion bank and have been disappointed. I’ve belonged to Cyprus for 15 years and have never been disappointed. We have overdraft accounts and if a surprise hits us they take money out of our savings instead of fining us. They watch out for fraud on our debit car..great place to bank
No complaints whatsoever. I love how easy it is to use this app and see all the info you’re looking for. It’s easy to transfer funds from one account to another and I love that you can see your credit score at any given moment.
Very pleased with the services offered and the ability to get a credit card for being a first time credit card holder very pleased with the ease of access and ability to be that
The app makes it easy to view balances, view statements, and deposit checks. Getting to the bill pay feature is a bit of work, but now that I’m used to it, it’s fine.
I’ve worked with a few different banks and apps, this is by far the worst mobile banking experience I’ve had. App functionality is at a minimum and you don’t even have access to card control. Card control is another app which uses a completely separate login from your standard bank login or this apps login. There are more points to be covered, overall this is the worst mobile bank app I’ve used.
I am having to request a new password every time. And, I put in the existing one and it works when I put in the old one. It doesn’t offer a new one be put in and confirmed. And, it doesn’t do face recognition anymore. Thanks Judy
This application has slowly been developed over the years and is now a very useful application and very helpful. I wish that the application had the bank’s routing information on the main page!
I’ve used this App for 4-5 years now and I’ve never had a problem using it. It’s very user friendly, secure, and you can do a lot of your banking right inside the App. I’d definitely recommend downloading it for all Cyprus Credit Union members
It is simple and it makes it easy for me find or look at things. Also every time I contact an employee they understand what I’m looking for and get it to me in less then 15 minutes.
Everything about the online service is Awesome! Easy to follow and easy to check my account/s! The symbol on the right bottom, makes it hard to see underneath it. Also, the accounts move around, honestly, now that’s frustrating!
I’ve been a member for 10+ years and have been using app for at least 5. Not much has changed with it, I wish they would make it more user friendly it just looks old and loads up like a old computer lol. Never had any real issues with it so I’d still give it 4/5.
Cyprus has been the best banking institution I have ever worked with. In the 40 years I have been with Cyprus I have also worked with many other banks and credit unions thru work and personally, and Cyprus outranks them all!!!
Listed accounts reorder themselves too easily, you barely touch too long and all of a sudden your primary account jumps clear to the bottom. Also, I hate the text option icon constantly being in the way, I get that it floats, and ca. be moved, but if I want to text someone, I’ll find the option, just put it somewhere less so conspicuous.
The Cyprus’s Credit Union App is helpful, and I use it for the majority of my banking needs. It lets me see where I stand financially and offers great ways to bank. I also like how responsive and helpful the staff at Cyprus are.
As far as banking apps go, Cyprus Federal Credit Unions app works flawlessly and is rarely “down.” It’s a very intuitive app. I’m able to manage my account when I’m on the go quick and easy.
I have had to reset my password multiple times in the past few months. Even after customer service has assisted me I get the message that the password I have entered us not valid. When I select ‘forgot password’ it takes me to the screen where I enter my login, but it doesn’t send me an email. It bumps me back to the original sign-in screen where I start this whole cycle over again.
I have been with this institution for over 30 years and I am now just getting information from them, about learning about finances. Behind the times Cyprus.
It’s a great app, but dealing with an insanely annoying bug
The app itself is great only problem is the never ending load animation at the bottom of the screen when the app is already loaded. I use the iOS platform. I tried reporting the app with no success. :/
I have been using this for quite some timeGreat apps for home banking And I love my Cyprus credit union thank you keep it up good work It’s very easy apps to work with easy to understand. Thank you
App works well for general lookup things like account balances. Bill pay works better if you go to the bill pay app. Hard to find simple things like routing number, account number for direct deposit, etc.
Only complaint is that it always asks if you want to register the device. No matter how many times you do, it keeps asking. Both on iOS and Windows platforms. Very annoying!!!
the app is very user friendly and I enjoy it. but, i find that it crashes a lot and has many glitches. it is frustrating that I never know if I’ll be able to access my account, but when it is working it’s perfectly fine. I just think it needs to be updated and tweaked a bit!
I use the Cyprus Credit Union app everyday. There is definitely room for improvement but it does what it needs to do. There are 2 main problems that I have with the interface: First, the floating chat icon is constantly in the way. There is no good place to put it. It should just be anchored someplace. Second, the order that I set for the accounts on the Home Screen is much too easily changed. The long press needs to be longer or there needs to be an edit mode. Overall the App is useful and I will continue to use it.
Such a great banking institution. Easy to work with as far as day to banking, loans and credit. I wish that they would allow the feature of locking/unlocking cards but it’s not a bad inconvenience.
I need to print my monthly statement and have spent more than 15 min looking for a way to print and have not found it. I can view it, but that doesn't help. I am trying to login using Safari, but then a stupid app window pops open where I have to log in a 2nd time. Why can't I stay within Safara to do what I need to do? Why does a separate app window pop open? How do I now print my statements?
I just wished that it could have some more colors to make it a little more fun!!! 🤩 Maybe even the background could be what your card looks like. 👍 but other than that it’s good
It is so convenient to be able to reach out online instead of by phone. No waiting, no lines. Sincere replies and always willing to help on any concerns people may have. Thank you, Cypress and have a good day!
Free mobile access to your Cyprus account on your smart phone. Our fast, free and convenient Mobile Banking lets you check balances, transfer funds, find branch locations and more all from your mobile device. Features: - View balances - Transfer funders - Deposit checks - Search account history - View and compose secure messages - Find the nearest branch or ATM - View loan and savings rates Cyprus Mobile Banking is Safe and Secure Access your accounts with ease and the peace of mind knowing your information is protected by the same level of security as Homebanking. Your personal information is protected by advanced encryption technology to prevent unauthorized access. To use Cyprus Mobile Banking first login to your Homebanking account, click on Preferences and Mobile to enroll in Mobile Banking. There is no charge from Cyprus Credit Union to access your account using the mobile application, but data rates may apply.
