DATCU Mobile Banking

I love the DATCU mobile banking app! It has all the features I need to manage and take note of my money quickly. The only thing hindering me from giving the app 5 stars is that it hasn’t been updated to support the screen of the newer iPhones (with the notch). The app just looks outdated and not as clean without all the screen real estate being used. I would love to have support for my iPhone, and I’m sure all other newer iPhone users would appreciate it as well! As for the app features, allowing access to your account number would be helpful. Currently, you can only see the bank routing number.

The new update is alright, I personally feel like the older version met all of my needs. I used to be able to transfer funds from my checking to my credit card/loan to pay every month, but with this new update, for some reason I’m not able to do that anymore. If there was a fix for this, I would definitely give a better rating!

I DO NOT LIKE IT, SAM-I-AM. Instead of showing pending debits as part of the standard listing, I have to tap PENDING, then I see them, but there is no balance following the payment. The old way was BETTER! I saw pending payments at the top with the running calculation of the account balance. I don’t want to need a calculator to do the math—especially if I have several pending payments, and I’m on-the-go. Loan Payoff sounds great, but again, parts are missing. It would be nice if it showed the savings from paying off early (or at least the current loan amount). All it shows is the payoff balance, so again, I’m left needing a calculator. You can do better, DATCU.

The app works great as a banking app, but the trouble is that it hasn’t been updated in 3 years. The app doesn’t use the new phone screen sizes and it still has Touch ID as a login feature when most iPhones don’t even have the button anymore. If the app utilized Face ID for fast login instead of thumbprint, and fit the modern phone screens it would be practically perfect.

This is making me mad it’s a good app but I can’t even log in cause of the frozen account🤬😡😤 and I can't see how much money 💵 I have and I can't stand that

Thanks for finally making mobile deposit! Almost switched banks because of lack of this capability, but now you guys are the best again!

Last month, with a little help from customer support, I was able to make a payment on my loan without any issues…. BUT now there was an update which makes the app pretty much useless. I contacted customer support again today and explained my issue, and was met with attitude! This is my 3rd loan payment, and I’m feeling like I made a mistake choosing DATCU.

Once again the app is down saying server error, try again. Card controls on the old app was easier to function. On this this new app it kept giving me error messages and wouldn’t work. Eventually it worked after the 10th try. I’m sure I’ll get used to the new one but really miss the old one.

If you have a loan with them and want to pay with an external account, don't bother downloading this app. You can only manage within bank services and anything outside does not show up. I set up auto pay with an external account and it isn't even visible in the app, only on the web page.

We switched away from DATCU a few years ago. We recently considered switching back. However, as silly as it might sound the one thing that was a deal breaker was the total lack of app updated to reflect more recent iPhones. Until this changes, I’ll stick with a bank that invests more resources in keeping their assets updated.

Unfortunately the DATCU app is sub par. It is extremely difficult to access routing /account numbers quickly. Secondly, it has an antiquated feel to the app. It needs updating. Lastly, you are very limited to features and accessibility in the app that you would be accessible to online.

The App Store says minimum is iOS 12. I’m running iOS 12 on one phone and the app crashes. 1 star My other phone has iOS 15 and it works fine. 5 stars Not everyone trades their phone every two years. It might be worthwhile to keep an older version of the app working good for those folks (and my older phone). You averaged 3 stars. Not great. Signed, Long time member

I just updated the app and I don’t like it AT ALL! It’s too “busy”. I really prefer the older version. The old saying if it’s not broke don’t fix it. If I would have known that it was going to change this much I would not have updated it.

App is great!! Really wishing there was a budgeting feature. As well as a more in depth income/expense feature. And other financial tools.

When confirming an account to account transfer, I can’t see the balance of each account. Why ask for confirmation if I can’t double check the amount I entered? I liked the old app better.

Nearly every single time I try to login, it says server error and will not allow me to. Before they updated the app it worked fine but now it hasn’t for months and it’s super annoying.

I really just wish I could get notifications when money comes in my account or money comes out of my account

You would be better off emsiling them and having something done that way before you rely on this app to work. This bank used to be amazing but it's going down hill fast!

No longer works on my iPhone XR after last update on phone. Now I have to login on the website which is not as easy to navigate—especially on a small screen.

I used to love the DATCU app. Since the new app update from October 2021 it’s not easy to use anymore. It’s more complicated and takes more steps to do what I used it for. I really miss the old app. Newer is not always better.

Allows you to see your balance, transfer between accounts and pay your credit card. Time to upgrade with the ability to deposit checks with a quick photo.

Update is amazing. Totally revamped the interface and it's much smoother (and prettier). Plus mobile deposit! Yay!

The app is ok but lacks basic features since apple has released new versions of iPhone and iOS. The last update was over 2 years ago. Please fix the layout for x and xr phones, add Face ID and support for passwords via Apple keyboard.

What’s the purpose of the app if all I can do is just look at my loan...I would love to be able to make payments with an external account in the app. I’m guessing the app is just for people with deposit accounts.

App crashes instantly after opening. Sad to see a bank completely abandon it's mobile app this day and age. Will definitely be switching soon.

The new updated app won’t load the id settings so I can’t log in. Tried to connect to app support and it said page not found. Regret updating.

Hate it. Less user friendly. More obscure info layout. Can we go back to the old version?

Have you ever heard of it ain’t broke don’t fix it? Well that’s exactly what happened to this app.

You should have a feature to access monthly bank statements!!!!

Forgot my login and absolutely NO HELP from the login screen. No “make an account”, “sign up”, or “forgot password”. Would love to see my balance without walking into a store :)

I can’t even get on this app?! “Cloud flare” is blocking me? I have other bank apps, and have no problems with them!

The old app worked really well. Why would they make this crap?

I can’t open the app.

The app will not open at all

Gets the job done, and does what it says(although my graphs feature doesn't work) needs an update, new features, maybe sleeker interface. Should be more all inclusive. Doesn't show pending deposits or withdrawals, or credit card account. Not bad at all, will change rating to 5 stars with a few improvements.

Not a bad app, but it could use some features. Specifically I'd like to see check images, etc. Overall it's not much more functional than the mobile website they offer. Either way, it's nice that my little hometown bank is catering to the mobile market.

DATCU needs to invest money in updating app. Would like to see available balance. When I have called about it, was told they were working on it. That was 6 months ago. I have spoke with several active and former customers. That is the biggest complaint. All the members that left said, not having this options was the reason why they left. I am starting to think about it myself. Hard for a bank to make money, when all the members leave.

This App need fixing, not too happy with some of the features. Settings, location, etc. it would also ask for the password even after I am logged in. Some time it would bumped me off. Please try it for yourself than you would understand what we are going thru. Citibank have some of the best functional apps around. Thank you

This app does everything it promises. I particularly enjoy the graphs and trends that are made available. It could certainly improve, and it looks like it hasn't been touched since 2012 (pre-iOS7). It's an eyesore, but it's a functioning eyesore that doesn't crash or fail.

I have been a DATCU customer for a long time and have been using this app ever since it came out. This app is very limited in its features. I have called on numerous occasions about features that they need to include like posted and available balances, pending transactions, and access to bill pay, all to no avail. They really need to make their app as user friendly as Chase, Wells Fargo, and Capital One. Love DATCU but hate the app.

I like the quick access I have to my account info. But that is where it stops. I do not like that I do not have access to pending ach withdrawals or pending transactions. I also, cannot see the balance as each item cleared. I am very disappointed that I no longer seem to be able to access the desktop version on my iPhone like I did before. Disappointing.

Would like to have password feature on startup to be moresecure if phone is lost/stolen

This app is useless because I can't even log into it. It said to use the normal user name and password from the main website. I input that information several times and it would not work, causing my account to freeze up and me having to go into the website, computer and set a new password. Blah! Don't bother with this until they work the bugs out! :-/

I loved this app until I updated the software on my phone and now I can't get it to work at all. Please fix it, I'm always on the go and this app made things so easy.

This is a very help and handy app. That being said I would love to be able to see the pending transactions on here. That is something I miss from my BoA app. Please consider an update.

Please allow us to see captured transactions and pending transactions without having to log into the desktop version. Thanks!!

The most recent update has made the app stop working. It doesn't accept my login info and keeps asking for some kind of pin that I've never had to use before. It froze up. And the app won't even accept the login info on my husband's phone.

I used this app daily and now it doesn't work on my iphone 4. Please fix! :(

What happened with this app using iOS4??? Crashes immediately loading presets. Please fix as I really like using this for my account access.

Easy to navigate and locate what I need.