I love the DATCU mobile banking app! It has all the features I need to manage and take note of my money quickly. The only thing hindering me from giving the app 5 stars is that it hasn’t been updated to support the screen of the newer iPhones (with the notch). The app just looks outdated and not as clean without all the screen real estate being used. I would love to have support for my iPhone, and I’m sure all other newer iPhone users would appreciate it as well! As for the app features, allowing access to your account number would be helpful. Currently, you can only see the bank routing number.
The new update is alright, I personally feel like the older version met all of my needs. I used to be able to transfer funds from my checking to my credit card/loan to pay every month, but with this new update, for some reason I’m not able to do that anymore. If there was a fix for this, I would definitely give a better rating!
I DO NOT LIKE IT, SAM-I-AM. Instead of showing pending debits as part of the standard listing, I have to tap PENDING, then I see them, but there is no balance following the payment. The old way was BETTER! I saw pending payments at the top with the running calculation of the account balance. I don’t want to need a calculator to do the math—especially if I have several pending payments, and I’m on-the-go. Loan Payoff sounds great, but again, parts are missing. It would be nice if it showed the savings from paying off early (or at least the current loan amount). All it shows is the payoff balance, so again, I’m left needing a calculator. You can do better, DATCU.
The app works great as a banking app, but the trouble is that it hasn’t been updated in 3 years. The app doesn’t use the new phone screen sizes and it still has Touch ID as a login feature when most iPhones don’t even have the button anymore. If the app utilized Face ID for fast login instead of thumbprint, and fit the modern phone screens it would be practically perfect.
Last month, with a little help from customer support, I was able to make a payment on my loan without any issues…. BUT now there was an update which makes the app pretty much useless. I contacted customer support again today and explained my issue, and was met with attitude! This is my 3rd loan payment, and I’m feeling like I made a mistake choosing DATCU.
Once again the app is down saying server error, try again. Card controls on the old app was easier to function. On this this new app it kept giving me error messages and wouldn’t work. Eventually it worked after the 10th try. I’m sure I’ll get used to the new one but really miss the old one.
If you have a loan with them and want to pay with an external account, don't bother downloading this app. You can only manage within bank services and anything outside does not show up. I set up auto pay with an external account and it isn't even visible in the app, only on the web page.
We switched away from DATCU a few years ago. We recently considered switching back. However, as silly as it might sound the one thing that was a deal breaker was the total lack of app updated to reflect more recent iPhones. Until this changes, I’ll stick with a bank that invests more resources in keeping their assets updated.
Unfortunately the DATCU app is sub par. It is extremely difficult to access routing /account numbers quickly. Secondly, it has an antiquated feel to the app. It needs updating. Lastly, you are very limited to features and accessibility in the app that you would be accessible to online.
The App Store says minimum is iOS 12. I’m running iOS 12 on one phone and the app crashes. 1 star My other phone has iOS 15 and it works fine. 5 stars Not everyone trades their phone every two years. It might be worthwhile to keep an older version of the app working good for those folks (and my older phone). You averaged 3 stars. Not great. Signed, Long time member
I just updated the app and I don’t like it AT ALL! It’s too “busy”. I really prefer the older version. The old saying if it’s not broke don’t fix it. If I would have known that it was going to change this much I would not have updated it.
I used to love the DATCU app. Since the new app update from October 2021 it’s not easy to use anymore. It’s more complicated and takes more steps to do what I used it for. I really miss the old app. Newer is not always better.
The app is ok but lacks basic features since apple has released new versions of iPhone and iOS. The last update was over 2 years ago. Please fix the layout for x and xr phones, add Face ID and support for passwords via Apple keyboard.
What’s the purpose of the app if all I can do is just look at my loan...I would love to be able to make payments with an external account in the app. I’m guessing the app is just for people with deposit accounts.
Gets the job done, and does what it says(although my graphs feature doesn't work) needs an update, new features, maybe sleeker interface. Should be more all inclusive. Doesn't show pending deposits or withdrawals, or credit card account. Not bad at all, will change rating to 5 stars with a few improvements.
Not a bad app, but it could use some features. Specifically I'd like to see check images, etc. Overall it's not much more functional than the mobile website they offer. Either way, it's nice that my little hometown bank is catering to the mobile market.
DATCU needs to invest money in updating app. Would like to see available balance. When I have called about it, was told they were working on it. That was 6 months ago. I have spoke with several active and former customers. That is the biggest complaint. All the members that left said, not having this options was the reason why they left. I am starting to think about it myself. Hard for a bank to make money, when all the members leave.
This App need fixing, not too happy with some of the features. Settings, location, etc. it would also ask for the password even after I am logged in. Some time it would bumped me off. Please try it for yourself than you would understand what we are going thru. Citibank have some of the best functional apps around. Thank you
This app does everything it promises. I particularly enjoy the graphs and trends that are made available. It could certainly improve, and it looks like it hasn't been touched since 2012 (pre-iOS7). It's an eyesore, but it's a functioning eyesore that doesn't crash or fail.
I have been a DATCU customer for a long time and have been using this app ever since it came out. This app is very limited in its features. I have called on numerous occasions about features that they need to include like posted and available balances, pending transactions, and access to bill pay, all to no avail. They really need to make their app as user friendly as Chase, Wells Fargo, and Capital One. Love DATCU but hate the app.
I like the quick access I have to my account info. But that is where it stops. I do not like that I do not have access to pending ach withdrawals or pending transactions. I also, cannot see the balance as each item cleared. I am very disappointed that I no longer seem to be able to access the desktop version on my iPhone like I did before. Disappointing.
This app is useless because I can't even log into it. It said to use the normal user name and password from the main website. I input that information several times and it would not work, causing my account to freeze up and me having to go into the website, computer and set a new password. Blah! Don't bother with this until they work the bugs out! :-/
The most recent update has made the app stop working. It doesn't accept my login info and keeps asking for some kind of pin that I've never had to use before. It froze up. And the app won't even accept the login info on my husband's phone.
DATCU Mobile Banking allows you to check balances, view transaction history, transfer funds, and pay loans on the go! Features: - Sign in with Touch ID or Face ID - Use Quick Balance to view account balances without signing in - View Quick Balances on your Apple Watch - Transfer funds between accounts - View account balances and transactions - Make loan payments - Deposit checks - View check copies - Pay bills - Access Statements ...and more!