DATCU Mobile Banking

I love the DATCU mobile banking app! It has all the features I need to manage and take note of my money quickly. The only thing hindering me from giving the app 5 stars is that it hasn’t been updated to support the screen of the newer iPhones (with the notch). The app just looks outdated and not as clean without all the screen real estate being used. I would love to have support for my iPhone, and I’m sure all other newer iPhone users would appreciate it as well! As for the app features, allowing access to your account number would be helpful. Currently, you can only see the bank routing number.

The new update is alright, I personally feel like the older version met all of my needs. I used to be able to transfer funds from my checking to my credit card/loan to pay every month, but with this new update, for some reason I’m not able to do that anymore. If there was a fix for this, I would definitely give a better rating!

I DO NOT LIKE IT, SAM-I-AM. Instead of showing pending debits as part of the standard listing, I have to tap PENDING, then I see them, but there is no balance following the payment. The old way was BETTER! I saw pending payments at the top with the running calculation of the account balance. I don’t want to need a calculator to do the math—especially if I have several pending payments, and I’m on-the-go. Loan Payoff sounds great, but again, parts are missing. It would be nice if it showed the savings from paying off early (or at least the current loan amount). All it shows is the payoff balance, so again, I’m left needing a calculator. You can do better, DATCU.

The app works great as a banking app, but the trouble is that it hasn’t been updated in 3 years. The app doesn’t use the new phone screen sizes and it still has Touch ID as a login feature when most iPhones don’t even have the button anymore. If the app utilized Face ID for fast login instead of thumbprint, and fit the modern phone screens it would be practically perfect.

This is making me mad it’s a good app but I can’t even log in cause of the frozen account🤬😡😤 and I can't see how much money 💵 I have and I can't stand that

Yeah its pretty BUT The new update makes understanding current balance and available balance very confusing. I have a pending transaction that shows in black [and as a POSITIVE number +](all other transactions in black are credits); ALL debits are RED!![and negative -)This transaction is a debit (therefore should be RED -) that is SUBTRACTED from my availability. Please fix this oversight!! So much screen space wasted on fancy graphics and not on clear concise INFORMATION!!

The most recent update actually fixed all the bugs I was worried about with the huge app update. App works great now and super easy to operate.

Thanks for finally making mobile deposit! Almost switched banks because of lack of this capability, but now you guys are the best again!

Last month, with a little help from customer support, I was able to make a payment on my loan without any issues…. BUT now there was an update which makes the app pretty much useless. I contacted customer support again today and explained my issue, and was met with attitude! This is my 3rd loan payment, and I’m feeling like I made a mistake choosing DATCU.

Once again the app is down saying server error, try again. Card controls on the old app was easier to function. On this this new app it kept giving me error messages and wouldn’t work. Eventually it worked after the 10th try. I’m sure I’ll get used to the new one but really miss the old one.

If you have a loan with them and want to pay with an external account, don't bother downloading this app. You can only manage within bank services and anything outside does not show up. I set up auto pay with an external account and it isn't even visible in the app, only on the web page.

We switched away from DATCU a few years ago. We recently considered switching back. However, as silly as it might sound the one thing that was a deal breaker was the total lack of app updated to reflect more recent iPhones. Until this changes, I’ll stick with a bank that invests more resources in keeping their assets updated.

I have to retake picture of check 15-20 times before my check image is accepted. I bought a new phone hoping it was my phone’s camera. Other checks work, but my paycheck won’t deposit. I am forced to drive to bank to deposit my paycheck.

Unfortunately the DATCU app is sub par. It is extremely difficult to access routing /account numbers quickly. Secondly, it has an antiquated feel to the app. It needs updating. Lastly, you are very limited to features and accessibility in the app that you would be accessible to online.

The App Store says minimum is iOS 12. I’m running iOS 12 on one phone and the app crashes. 1 star My other phone has iOS 15 and it works fine. 5 stars Not everyone trades their phone every two years. It might be worthwhile to keep an older version of the app working good for those folks (and my older phone). You averaged 3 stars. Not great. Signed, Long time member

I just updated the app and I don’t like it AT ALL! It’s too “busy”. I really prefer the older version. The old saying if it’s not broke don’t fix it. If I would have known that it was going to change this much I would not have updated it.

Sadly, this bank has snuck adds into their app. This was a huge disappointment to see. Really gross.

When confirming an account to account transfer, I can’t see the balance of each account. Why ask for confirmation if I can’t double check the amount I entered? I liked the old app better.

Nearly every single time I try to login, it says server error and will not allow me to. Before they updated the app it worked fine but now it hasn’t for months and it’s super annoying.

I really just wish I could get notifications when money comes in my account or money comes out of my account

You would be better off emsiling them and having something done that way before you rely on this app to work. This bank used to be amazing but it's going down hill fast!

Whoever decided that this needed to be the new layout of the app needs to get a pay cut. This is the worst way to view your accounts. This is so horrible it makes me want to change banks completely. FIX THIS UPDATE!!!!!

No longer works on my iPhone XR after last update on phone. Now I have to login on the website which is not as easy to navigate—especially on a small screen.

I used to love the DATCU app. Since the new app update from October 2021 it’s not easy to use anymore. It’s more complicated and takes more steps to do what I used it for. I really miss the old app. Newer is not always better.

App is great!! Really wishing there was a budgeting feature. As well as a more in depth income/expense feature. And other financial tools.

Have you ever heard of it ain’t broke don’t fix it? Well that’s exactly what happened to this app.

The app worked well and was easy to use. Now it’s a complete mess! The orientation flips from horizontal to vertical to horizontal. Transaction list only show a few transactions. Who did this? Who tested this? Who approved this mess?

Update is amazing. Totally revamped the interface and it's much smoother (and prettier). Plus mobile deposit! Yay!

The app is ok but lacks basic features since apple has released new versions of iPhone and iOS. The last update was over 2 years ago. Please fix the layout for x and xr phones, add Face ID and support for passwords via Apple keyboard.

Why even bother to add an option to mobile deposit if it NEVER works? Calls to the bank on this matter are incredibly unhelpful as well.

What’s the purpose of the app if all I can do is just look at my loan...I would love to be able to make payments with an external account in the app. I’m guessing the app is just for people with deposit accounts.

Since the new update my app has crashed and the last couple days the app doesn’t work at all.

The new updated app won’t load the id settings so I can’t log in. Tried to connect to app support and it said page not found. Regret updating.

App crashes instantly after opening. Sad to see a bank completely abandon it's mobile app this day and age. Will definitely be switching soon.

Haven’t been able to open app since last update

This new update is messy jumble of the same information, should have done more product testing.

Hate it. Less user friendly. More obscure info layout. Can we go back to the old version?

Haven’t been able to login since update, keeps saying systems are offline??

Going to move my money to a new bank if they don’t fix this

Cant log in after new update

You should have a feature to access monthly bank statements!!!!

shoes that there would be zelle on the ad on top but there is no zelle once u follow the instructions.

Forgot my login and absolutely NO HELP from the login screen. No “make an account”, “sign up”, or “forgot password”. Would love to see my balance without walking into a store :)

This wasn’t an update it was 7 steps backwards. It’s what the app would have been like back in 1988. It’s awful.

I can’t even get on this app?! “Cloud flare” is blocking me? I have other bank apps, and have no problems with them!

The old app worked really well. Why would they make this crap?

If i could give 0 stars i would ... this app is trash

you can’t see what $ is on wait vs what’s pending compared to your available balance like you could before the update

I can’t open the app.

The app will not open at all