Subject:the Improved Website! Dear Team, I hope this message finds you well. I wanted to express my appreciation for the recent updates to your website. The improvements are conspicuous , and I wanted to take a moment to commend you on the positive changes.
I love DCFCU! It's my local bank. I've been able to get two vehicles hassle free! DCFCU did all the negations in reference to money! I never felt taken advantage of!
About time this credit union decided to date to the 21st century!!! The worse credit union I’ve had. This app is still terrible locked me out state my member number wrong, luckily not my main account since you can never get someone on phone ! Time to just let it go!!!
I personally preferred your last window looking horizontal on my laptop rather than the new look vertical. I now have to twist my laptop when paying bills
After figuring out I was using the wrong user name/password I have been able to get in and use all the great new features! Love the new look and how easy it is to use. Great job to my Credit Union!
So far so good! I like the features. It does need a few tweaks here and there (the completed A2A didn't show that I had just completed one) but still well worth the download. I would give it a thumbs up for a first stab at an app. I have another credit union, and their app doesn't have the member to member feature or A2A feature in their app. I have to go to the website for that institution. And this app gives you access to the website from within the app, where that other institution doesn't. Good job.
Well after all the wait the app disappoints! It is better than having that shortcut to safari but that is it ! History on the checking just goes on forever and does not break into months while the credit card history is non existent. The design is not bad at all but use ability is lame. I guess it is a step forward from the safari mobile version but a very small one...
I would have given it more stars if it had mobile deposit and a cleaner interface but since they are just starting out in the app world I will forgive them but I am so glad they finally got an app. Much easier to check my transactions and balance my account.
The new update must not be compatible with iPhones. I like to think I’m pretty tech savvy but I had a difficult time navigating it. Even to complete a transfer it took some trial and error …which now has more steps than before? Ridiculous. You also can’t access credit card transaction history under the account summary which is very inconvenient.
This app is useless. My phone has all the recent updates and my other online banking applications work fine but this app gives me absolutely zero access. When I sign in it always stays frozen on the Dade County Federal Credit Union logo. No amount of re uploading the app, restarting my phone, or updating has helped. The only option I have is the telephone access which is equally unhelpful.
This app needs a lot of work. Other reviews from 1 year ago have complained and apparently nothing has been done to fix the problems with the app. I have tried repeatedly to use Bill Pay and it sometimes works, but often it does not. Accessing my accounts is equally frustrating!!! Why can’t DCFCU fix this app?
The new app is great. I instantly can access my account with just my fingerprint on the IPhone. My CU has definitely stepped it up. Love the budgeting features that was added as wel.
DCFU dropped the ball on this new update. I have not been able to access my account in over a week and on the website states to use the phone banking in the mean time but that also is not allowing me access to my account… This is the problem when banking with a very small credit union. Horrible service!
It’s a good app, it would be nice to include features like notifications for withdrawals/deposits or daily balance. I like how you can do mobile deposits, transfers and freeze card if necessary. Overall good app, but could use improvements.
This app is incredibly slow. The last update was two years ago. C’mon, you guys can do better than that. I have Face ID enabled, and I look like a crazy person pausing, and staring at my phone for extended amounts of time waiting for the app to grant me access. I just want to check my account. It shouldn’t be this difficult to do so.
I enjoy the fact that the app is available. However, it could use some added features. One of them is a spending tracker that helps customers track their spending habits and achieve their financial goals.
The ones that speak good about this app either they work for the CU or they were told to write something + about it. Terrible app, slow, lacking functionality. In order to use it better, you need to install and uninstall the app in hopes it will work better. The one before was even better..
I am wondering were changes made because every time I access my account I don't have the option to use my finger print anymore other than that great app.
Keep yourself away from this bank, they just going make you loose your time. Customer serv is the worse, super-unprofessional, you call regarding a service, they say they'll be calling you back and you can be seated waiting for years, they won't call. You email them with an inquiry,...nothing! If they respond they do it in weeks. Conclusion, DO NOT LOOSE YOUR TIME
New app is great! Love how fast the app loads with Touch ID! I can see my balance in seconds! Great Job my Credit Union finally joined the world of technology
I was able to pay bills with this app now I can’t it tells me I have no names in my bill pay to go and use my computer to add them. The bank not the 3rd party pay bill people can’t help. I should be able to add people to my list on my mobile phone. The app is getting worse just like the bank itself
It's always glitching and you are unable to log in when you need to see your balance most. Sometimes I try to log in through the website and it never loads either. DCFCU really needs to get their online services in order. At times it makes me want to switch banks.
I can’t even log in, like it’s already bad enough I gotta keep up with all the information to log in but when you add the user name and it doesn’t work, it makes you want to delete the app. Change the update immediately!
App trash because does not send notifications everytime card has been swipe sometimes the app is inaccurate with my bank balance if they can improve those two things app can be so Much better
The new update is the worst! I haven't been able to access my account and even after registering, I get an "invalid login" error message. I just want to check my account balance without a hassle. Fix it, fix it, fix it!
One of the most disfuncional banking app I ever seem. I can’t do simple transactions like paying your credit card, or making zelle transfers. It is lacking a lot of “must have” that defines modern banking today.
This app is a waste of time, I'm really upset because I haven't even been able to deposit a check. I've uploaded it three times now. Please fix this asap!
Life moves fast, so should your mobile banking experience. We have redesigned our mobile app from the ground up to give our members the best mobile banking experience! Manage your Dade County Federal Credit Union (DCFCU) account on your time directly from your mobile device with our secure and convenient app. Have peace of mind that we have updated not only the user interface but increased the security features as well. We are using the latest encryption technology possible to ensure that you can bank safely and securely. Your Credit Union will always be at your fingertips. With our new app you will be able to login with a PIN or fingerprint (supported devices), making it more convenient and secure for you to log into the app. The new app also has a Quick Balance feature, which will allow you to quickly view your balances without needing to log in to the app. Highlights: • Quick Balance • Fingerprint login • Permanently block debit card • Activate new debit card • Simplify the login using a PIN rather than passcode • View your account balances and transaction history • Deposit checks quickly and easily • Find the nearest ATM and DCFCU branch location near you • Learn about the newest DCFCU promotions • Send and receive messages with our Member Service department • Register your new account directly from your mobile device If you need assistance with our mobile banking, please contact 305-471-5080 to speak with a Dade County Federal Credit Union Representative.
