The dubai Islamic branch in dubai auto market has the worst customer service of any bank in dubai, actually it's probably worst than any bank I've been too in most backward developing countries that I've been to and I've been to lot of them. So the story goes as the following: I sold a car the buyer is financing the car using DIB I was called by this branch to come and collect my cheque, over the phone I was informed that I only need the signed slip, no mention for any other documents. Anyways after heading there I was informed I needed two other documents and that a BANK doesn't have a printer and I need to go to a typing center to print them out. What self respecting bank doesn't have a printer
It’s been 1 whole year since i’ve been using the browser instead of the application. This is due to application crashing and there were no updates to fix this issue. I apply my user name & password along with the security questions, instantly shuts down the application. I’ve deleted and reinstalled numerous times, doesn’t work. Browser experience is terrible on the smartphone.
First the app really is useless its not like adib app i cant even log in on the app cant do anything it crashes all the time and good luck if anyone from the live chat will reply to you. And if you call them they will tell you we don't know how to fix it or direct you to some one else that also is clueless. I just regret i went to this bank.
No information when they have problems with app u keep try and try when u transfer money then next day u find that your money gone from the 3 times , u need to inform the customer when u have problem with ur payment system
As a DIB customer I suggest a new easier to use design with overhaul for some of the services provided like bills payment and all. Many banks are moving forward with new easy to use and secure app.
Walah not good customer service so many times I contact them to unblock my card but nothing at all even just to contact customer service is too much drama even one star it’s more for them
If you’re thinking to open DIB account please read my honest review carefully. I’ve been using DIB for a long time and on 19th July 2024 I came to know that DIB is a scam and deducted money from a lot of customers for no reason, for me they deducted 400 AED which has already deducted on 13th June 2024.
It is the reason why im gonna move to an other bank,app suddenly crash i can even open it now,what is the use to have it. DIB must learn from other banks when it comes to online banking ,or they have to recruit more reliable people to take care of thier app
DUBAI ISLAMIC suspended deposit into my account. Stop being racist. I am 100% compliant doing genuine business in UAE. I’ve visited the branch over 10 times submitted lots of documents. Nobody is giving any reason to why deposits is no longer allowed into my account. This is a shame in 2022.
I’m using credit card and when I am trying to register on app it’s not working When I’m calling landline I cannot contact anyone it’s saying my card is blocked Very backward banking services
You mobile app is not even giving me an option to Log In, it only shows the option of create account, but I already have an account why would I want to create another?
It’s so stupid to the point it never scans! Why not take the picture then do the A.I scan on the pic?!?!?!?! Why should the Artificial Stupidity scan the ID before taking the shot?!?!?! I just deleted the app
The application hasn't been working since the new lift it got!. Invalid session or service currently unavailable appears! Frustrating as I have to look for a pc to log on and thats so inconvenient most of the time.
It’s not working each time there is a msg telling me to write in English I aaam writing English , no space no apostrophe no nothing The appearance of it nicer , yes the old one was complicated but at least do the work
This app forced me to go the DIB brach in this covid time I was frozen ( a temporary process to stop the card acress temporarily -not deactivate or block ) my ATM card which i feel a good security feature. Due to this my card didn't renew. When i noticed my card expired, i called DIB customer care which is a hell to get connected on time ( remember, this is a emergency banking call number also) once i get connected the support person told me the frozening is the reason to renew the card physical!!! And to get a new card i have to pay to issue a new card!!!!! Other wise unfreeze the card. The card is not showing in the app to unfreeze!!! They asked me send screen shot if same and sent. Nothing happen. Again i tired to contact the customer care and got connected after several attempts/days That person agreed to renew my card with out fee. But i have to go to the branch to collect the card. Normally cards are delivering through courior. I went to DIB branch when i got sms and the branch was closed even i Confirmed the working hours I got a call to collect the card from brach again. And i told them i already came to your branch and it was closed. They said sorry. It closed due to cleaning!!!! They said come again another day and you can directly go to teller to collect my card and no need to stay any que. But when i went there there was a officer who is very bad behavior who put me on chair for a whole and asked me to wait by taking a token. This is the fantastic customer care and superb app!!! Don't have words to express my gratitude. That much BAD!!!!
The app keeps hanging and not working properly, the previous version was much better as it had some flaws too but atleast was functioning, the new interface in this one has improved but in terms of functionality its really bad, i've downloaded it on both iphone 6 and 6s with same results, hangs, takes so much time to login and that if it actually logs in after all, it restarts or even logs u out most of the times. Overall this app needs a major rebuilt and work to become a proper app. As i wonder how do professional developers working on a bank app release something without testing it properly to clients? DIB has the best customer service and their app shud meet their quality of services too. Thanks and hope you take the feedback positively for better improvements. Regards
I tried before some banks apps to transfer money and transaction details but i didnt get anything but DIB its done all what i need and now i do transfer or anything even when my busy time. Very good apps ever and Thank you so much.
Very easy to get all in one place without any difficulties. I was tired to go exchange transfer office but now DIB app make it handy. I can do every transfer through this app easiest way. I wish good luck for DIB 😍👍Good Work
Welcome to the New DIB Mobile App – The power of banking, Simplified Introducing easy, secure & convenient Mobile Banking App, with over 60 services. Login using your existing online banking credentials or register with the help of debit/credit card number and PIN within seconds and enjoy a new banking experience. Features: • Consolidated view of all your accounts, deposits, financing, and cards. • Transfer Funds within or outside DIB in AED or foreign currency. • Pay utility bills to saved or new billers instantly • Pay your credit card bill instantly • Get instant ‘’SALARY IN ADVANCE’’ credited to account • Withdraw cash from any DIB ATM without using your debit card. • Make Western Union money transfers instantly to saved beneficiary • Get notified about the status for your requests through “ALERTS” • View your future dated payments & transfers through “CALENDAR” • Get the latest offers in “OFFERS” and apply for products on the go • Locate your nearest branch or ATM through ‘’LOCATOR’’ • Check Exchange rates quickly through “CURRENCY CONVERTOR” Download DIB mobile App & start your new banking experience today. We will be delighted to hear your comments to further enhance your mobile banking experience.
