Dropbox: Cloud & Photo Storage

4.8 (426.2K)
203.4 MB
Age rating
Current version
Dropbox, Inc.
Last update
1 month ago
Version OS
15.0 or later
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User Reviews for Dropbox: Cloud & Photo Storage

4.78 out of 5
426.2K Ratings
2 years ago, Johnboyd~
The DropBox Folks are Good People
The city I live in received a direct hit from Hurricane(s) Laura and Delta back-to-back in Aug. 2020. Laura was a Category 4 with sustained winds of 175mph. Delta dropped 17 inches of rain in 4 hours. The damage to my home and the City was extensive. I was shocked and devasted by the damage because I had just retired as the result of a complex hip fracture. I was on crutches and dealing with severe pain. I had subscribed to the Dropbox Premium version a few months before the storms. After the storm I was unable to afford the monthly fees because the debris cleanup and living expenses in the aftermath of the storm were stretching my wallet to the extreme. I called DROPBOX Support and explained my situation and indicated I needed to end the subscription. The SUPPORT TEAM was very nice and supportive. They downgraded me to the free version. I remember that experience with gratitude. And I thank the Dropbox folks for their help. The app. is great. I love how it integrates with my other apps for all kinds of content. It is very useful for creators like myself.
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4 years ago, dicky j 12
Useless/not needed
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
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3 years ago, Vanfleets
Great for Storage
I use Dropbox to store all my files I do not want to loose. I have photos, genealogy, health files, expenses, receipts, contracts, and so much more. Unfortunately, I find myself fighting with the program all the time. When upgrades are made, I find there is a glitch of some sort. Once I was notified I needed to backup my files. In the process of doing this, I lost them all. 3 years worth of data! There were no directions for backing up. There was no access on how to recover from old backups anywhere. These things should be clearly outlined in a manual, if there is one. The other thing I hate is that if you transfer files in or out of Dropbox, you have to do it one file at a time. You can’t transfer multiple files or a folder of files to Dropbox. Also you can no longer get to things like print or move a file to editing program (Word) without first clicking on “share” to find those options. Why the need to double click for these options? Other options are available with a single click but I don’t use those things. Ok, I have more but will stop now. I do like the program and still use it. Not so much on my phone due to the above complaints. Just wanted to let others know what life is like using the program.
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7 months ago, HookedOnIn
Let’s try again!
First of all, I am blind, but very good with computers. At least I thought I was. I’m not trying to get sympathy. I’m just frustrated with all of this. I’m I am so frustrated with Dropbox. I’m gonna try to get my stuff out and do something out to back my files up. I had to upgrade professional so I can try to speak to somebody but again they said you can’t talk to nobody until you get enterprise. They added security to my dropbox that I didn’t ask for. I should be the one to adjust the security on my own folder I pay enough for it. Now I get a two-step verification on the phone that never existed and an email that is inaccessible and I can’t get nobody at Dropbox to help. I have 3 TB of information that I have saved up over 30 years and now I can’t access it so I’m trying to go through back doors. And I’m so upset with Dropbox I’ve done feedback, tickets and everything dropbox. You can go stick it. I’m so fed up with you. This is not a way to run a company. it appears I’m not the only one that feels this way. I’ve been to several message boards to try to find help to get my stuff back but I can’t so I guess I’ll just wipe the sleep clean and go somewhere else and just live on an island. Thanks a lot Dropbox.
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5 months ago, cassiedog
Dropbox is broken since the latest iOS 17.3 update
I didn’t wanna have to do this here but since it’s impossible to get a hold of tech-support at Dropbox, I have to do it. I upload documents to a service and once that Service receives the documents they send me an email I then open up that email click on the link and download the documents that I uploaded. These documents are proof that I uploaded them to that service. I then download those documents through a web browser on my iPad and then save them to dropbox as a PDF. Since the last update to iOS to 17.3, when I go to upload the document to dropbox from Safari browser, I get a message stating that there is no Internet. This means I cannot upload the document to dropbox through Safari browser. I can do it to any other online cloud service just not to dropbox. I can upload from anywhere else on my iPad to dropbox just not from Safari. Apple said that this is a dropbox problem not their problem since it seems to only happen when uploading the dropbox. Since I can’t get a hold of anybody at tech-support to talk about this, they will not know they have a problem. Hopefully somebody at dropbox will read this. Fix the problem.
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4 years ago, MarlaE
Good features, horrible customer service
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
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2 years ago, kellonc2
Needs bugs worked out
Hello, I depend on Dropbox for my personal and Business data back up and I have an iPhone 11 with all of the latest iOS and software, however the dropbox app from the AppStore will not upload my photos! Even when I’m on a Wi-Fi connection at 50+ Mbps upload speeds, it is not enough for me to get my photos and videos uploaded which is a bug in the app surely. If I literally watch it upload, it is so slow that it takes minutes for a simple photo to upload and if I walk away from my phone (even with the screen on) it just stops uploading and is on the same file/photo when I come back to it, sometimes up to an hour later. It’s like when my phone is sitting still it won’t upload photos, which I’m sure is some sort of a bug with this app that is tied to some sort of sensor on my iphone. Something that needs to be investigated and resolved because given that I have the dropbox business enterprise premium plan I should be able to upload photos or someone should respond to my support tickets and help me resolve this issue which I have recorded exactly as I’ve stated on video. And I've never had a reply for support beyond an initial email.
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3 years ago, imark77
Tell me one, do another
Edit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.
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4 years ago, Travel brain
Scary! Shared link - My recipient has access to my Dropbox account
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
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4 years ago, TiredMomAndNurse
One year no change
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
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3 years ago, hr150123
So much potential, very buggy
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
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1 year ago, freddyg013
Not user friendly with no support
I thought this would a better option than iCloud as that’s just as bad and having to download files twice or trice basically makes using these two irrelevant and pointless. The same issue I faced with accessing documents easily and across the board (multiple devices) through iCloud both on and off is the same with Dropbox. I guess you can’t believe everything you read by the companies themselves. I want easy access, able to edit and use, present and share, with no need to depend or worrying about downloading files over and over and opening other apps e.g. Microsoft Word/ppt, etc and connectivity made easy IS DEFINITELY NOT Dropbox. It took me only a day to realize that this is not the app or program that is useful at all. After spending 5 hours today playing and trying to figure out it’s usability across devices became fruitless and wasted time. DO NOT WASTE YOUR TIME WITH THIS APP! I will now try OneDrive or a recommended GoogleDrive by colleagues who also need it for the same purpose and needed feasibility/accessibility. Now I will start deleting everything I spend hours uploading thinking it would work 🤦🏽‍♂️😒😤
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4 years ago, Artemis12234
I really wanted to like Dropbox
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
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2 years ago, LSSR22
Working great, one irksome “feature”
I don’t understand all the problems people describe. My experience with Dropbox has been great, with it being very reliable. In one respect it’s even better than iCloud for saving a PDF opened from a website. I can save it directly to Dropbox, but I cannot save it directly to an iCloud folder. Nice. The one annoying feature is with setting up a new account on a computer and Dropbox assuming that the user wants to have files saved solely in the cloud. That default setting isn’t immediately obvious and caused me and others to being unable to access files while traveling. Moreover, figuring out how to turn that setting off was not obvious and difficult to find. Easy to change once found, but it required some digging. The user’s preference for local verses cloud storage should be the first thing asked during a set up, and a description of how to change it should be provided right there during set up.
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4 years ago, aWiiPeanut
Great app except...
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
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1 year ago, Veterinaryclinicalpathologist
“User information is not valid“
I can login on my PC with the browser, but when I try to login on my iPhone I get the aforementioned error message. Yes, after 10 times trying, the user/password information is exactly correct.I don’t have two step verification so that shouldn’t be screwing me up. I have deleted and reinstalled the app four times now, and that hasn’t changed anything. I read online somebody had success after deleting their safari history and cookies, which I did, with no success.I have not changed my phone number, nor do I have multiple accounts. I get an additional error message when I try a single sign in attempt, with it returning, single sign in is not activated for this account. I have now tried for three hours to search the web as well as the dropbox support section, and there is no answer I have found that has solved this problem. An app that doesn’t work on one’s phone, for a program that does work on a PC browser, using the exact same login information, is non-functional, and a non-functional app gets a one star.
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4 years ago, justmyopiniontoo
Now Requires App Subscriptions
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
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2 years ago, JennMac17
Awesome love love it,!!!
I love this app & don’t know how I would get all my years of photos & Docs. W/out it!!? No matter what device or if I lost my phone even a new number I can always count on the Drop box for my most treasured items!! Thank you Drop box for years of keeping my most important things safe and I never have to worry! This app is easy to use but with many important features for more complicated work projects or for creating art. I love that it is never evasive it only keeps tract of what you want it to by sending to Drop box with just one press of a finger. That’s why I love it I don’t feel stocked by the makers of this app & if you care about these things to don’t hestitate to down load and you get a lot of good storage for free and if you choose you can get more for a more than reasonable price a year!
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4 years ago, Tahisha
All files lost and not given a refund
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
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5 years ago, KJP2U
Great App but very unstable after update
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
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3 years ago, John hanti
App disables your account for no reason
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
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4 years ago, KeoniKS
It deleted my entire Desktop
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
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4 years ago, Nightmare13473
One last thing
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
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5 years ago, Thistlelip
Now that it’s fixed, it works well.
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
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4 years ago, OneAndOnlyAlex
Doesn’t work
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
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3 days ago, JayyTownn
No facial recognition, photo filtering, or folder color options
The app works fine in terms of navigation and functionality. My issue is the security seems to be lagging behind other apps that allow easy sign-in/access with facial recognition instead of a custom app passcode. I don’t want to set a passcode for one specific app. I’d rather just scan my face (or fingerprint) instead, like how Google Drive does before I can access files. Passcodes can be forgotten or stolen, and biometrics is far more secure. Also there’s no way to filter photos by type (videos, gifs, and images). Some of the files in the Photos tab are videos but I can’t easily see just the videos because there’s no way to filter to only show videos or only show gifs or only show images. Lastly, it would be nice to be able to customize folders by assigning colors to them so that users could easily identify folders based on their assigned color instead of having to read the name of each folder.
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6 years ago, Dudebraj9000
Stop changing stuff!
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
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4 years ago, SoulForce1
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
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6 years ago, The Notorious t.i.g
Too much money for notta lotta “service”
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
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5 years ago, Kht2015
The love is gone...
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
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2 years ago, DSM300
More Flexible
I’ve been using Dropbox for a while now. I agree with some others that the 2 GB should be increased by now to keep up with competition. I also think their should be more flexibility with the system but it seems you are actually going backwards. Instead of making things easier to use like saving photos to your device or moving files from Dropbox to your computer you are trying to discourage people from doing these things. If I want to store an image on my iPhone photo album I am going to do that. Also when you open the app if goes to recent files instead of your folders where everything is. Then you can hide the recent files under settings but instead of removing the tab you just hide the files and replace it with a button that allows you to show recent files. Completely useless settings option.
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2 years ago, syosset_1
Duplicate scans, no multiple photo upload
When scanning documents using the mobile app, I frequently get duplicate pdfs added. There will be the original one it scanned, and then a second one with “ (1)” appended to its filename. Some times there will even be a third one with “ (2)”. This has been going on for at least a 1 year. Terrible quality control and crappy app. To add insult to injury, there is no way to upload more than one photo at a time through the iPhone’s photo library. If you select multiple photos, there is no option to upload to Dropbox. These are super basic things and it seems like the Dropbox team has abandoned its app. Add on to that the drama with their company saying they will not support M1 macs, only to do an aboutface after being publicly humiliated. I have been paying for Dropbox for more than a decade, but now i’m looking for a way to start transitioning to a a service that cares more about its customers. Real pity for what used to be a promising and user-centric company
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5 years ago, Conan the Reviewer
Never liked Dropbox and still don’t
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
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6 years ago, Paul, just Paul ...
Great except keeps losing recent files
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
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3 years ago, Marina'9000
Review purely based on customer service
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.
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3 years ago, Djekbejxl
Plz add ‘select all’ option to folders!!!
Great app works wonderfully for what it is. I’ve had the paid service for years and have used it a ton for work and personal stuff. Great cloud storage, accessible from everywhere. I have been trying to use it to transfer photos between phone and computer and the lack of a ‘select all’ or ‘select inverse’ option has slowed this to a crawl. Even a ‘Export all files in folder’ or something would speed up my interactions with app x50. Would be a simple feature to add that would make transferring files so much pass hassle!!! Please help devs! Love this app, but without this feature I am going to have to migrate to another service. Great work in general, love the app and don’t want to leave.
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4 years ago, KENO4RENO
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
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3 years ago, fishing48080
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way. If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.
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4 years ago, Rebecculous
Thank Goodness for Dropbox!
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
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4 years ago, Max sword
Dropbox has been hard, but paintings look amazing
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
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4 years ago, rktca
Dropbox doing everything they can to devalue the free account
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
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1 year ago, Kelliann5405
Wants your money
I had the free account. Deleted everything and removed shared folders. Kept getting notices it was full and to upgrade to paid storage. No matter what I deleted or removed it would not stop nagging. It claimed the shared folders, which I had removed from my box were still there taking up space! Not using it for backup either. Finally forced to delete entire app and clear the Dropbox app cache on my Mac computer. These people are money grabbers and refuse to respect your wish to get rid of old things so you have space for new. Don't get caught in their web. They do not have live support. If you keep Dropbox tell people NOT TO SHARE TO IT. Tell them to set theirs to send you a link to theirs so you can download to your computer directly from their Dropbox, thereby avoiding filling your own box with what they shared. Really inconsiderate app just out for every dime they can squeeze out of you.
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2 years ago, Taelor Lynette
I’ve loved this app for years. I have all my photos from highschool saved to this app. AT&T actually were the ones who told me to download this app to have them saved in another place just in case. Well it’s still connected through my Timehop app so I know I’m using the right email, every time I try to rest the password it will not send me the email. Well I did what the support on the website said to do add no-replydropbox to my contacts. And still no email. I’ve been working on accessing these photos for weeks now. The have no way of being contacted & will not help with a chat bot till your signed in. So I’m assuming all my stuff is just forever lost and I’m heartbroken. I have deleted the app re downloaded it. Updated it. Tried from safari. It won’t even let me try to rest it anymore because it said too many attempts. But I’ve not received the first email yet. I would love to be reached out to on how to fix this. & then my rating will be deleted.
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6 years ago, keilaa.17
Five stars for completely disappointing me!!
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
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3 years ago, fitzymamaof4
“Free” trial
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
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1 month ago, Stevesssssss
Recent update killed it
I have lived Dropbox for years. When i created documents and filed them in a folder on my laptop they appeared in identical folders on my iphone. Perfect. But new update killed that capability. I spent 6 hours with my firms tech and he couldn’t make Dropbox do what it so seamlessly used to do. No way to speak with anyone at Dropbox, but my tech support guy and I tried chat. After an hour we were finally told that the recent update ended the ability to automatically download files i create on laptop and to then see them in the Dropbox app on my phone. Dropbox is no longer of any value to me other than providing general backups in case of emergencies - same thing as icloud or backing up with an external hard drive. Sorry to have to drop dropbox. UPDATE: Developer responded that i should contact them on Twitter. I did that a month ago. No response. What good is that. Why not try a telephone? Lowering rating to 1 star. No customer support.
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4 years ago, Fer.Oropeza
Feature needed!
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
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3 years ago, DominiDP
Slow to upload
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
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12 months ago, HailAlistair
Freezes, no live photos, no vault, etc
I think that Dropbox is by far the best cloud storage solution I know about. But the iOS app has some problems: - The app freezes on startup for 5 to 10 seconds! - The app freezes again when refreshing the Home tab by pulling down from the top. - The app freezes even longer if you add folders to the Home tab. - Live photos are not uploaded with the camera upload, even if the documentation on their website says otherwise! - No camera upload / photos tab for Business Account! - Camera Upload fails with big video files (around 100GB). - No Vault (encrypted folder) for business accounts. - Files in Vaults are not end-to-end encrypted, I think. The freezes are new for me. Please fix them asap. And please implement live photos, the vault, and the photo tab for Dropbox Business.
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2 years ago, Mando Pancho
Dropbox was great when I only used PC, but is terrible on macOS and iOS
The most simple complaint is that I can’t click on every one of my files and have it play seamlessly, most of my files are MP3s or WAV files because I do audio production Also, I am visually impaired/legally blind and the interface and use ability was extremely better on PC which is strange because generally speaking, macOS and iOS are more accessible for blind people so you would think the app would follow the same logic Today, I was looking for some old files from a radio show that I used to DJ so I can send to a person who is going to hire me for a DJ gig, but I had trouble getting the files to work upon finding the ones I wanted meanwhile files of the same type would work for what seemed like no special reason other than the fact that it wasn’t the file that didn’t work
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