I have been subscribed to the magazine through iTunes paying in installments of $9.99 every three months for more than 6 years and everything had been going well until this month when I tried to restore my purchases. I have been trying to read my issues from last year but I have been unable to download them again, allegedly because it doesn’t show in Zinio’s records that I have paid for the subscription. I have tried to get help from Apple and they just tell me what they can’t do but certainly don't help in any way. I have spent problem hours trying to solve the problem and from Zinio’s agents I just get nonsensical responses. I have just sent them evidence of my Apple’s receipts and they are still asking for more and I am still waiting problem fixed for their reply. Get your act together! Thank you, From a disgruntled subscriber
Update to prior review. Still cannot access any content even under new subscription. Apple support says they cannot do anything. No Reply from zinio or DuPont registry to help. Unbelievable. Love magazine so still trying ... ---------------- I bought the app and used it regularly with no issues for years. I switched iPhones and forgot I had the subscription so I tried to open the app and restore and sync 30 times - nothing. Says it’s restored, says it's synced, but no content. Called apple but zero help. Cancelled subscription and got a new one through App Store thinking just starting over would be best bet. deleted and reinstalled app and still no content and no ability to restore purchases. I’ve been paying a monthly fee for over a year and haven’t been able to access a single issue. Unbelievably bad between apple and DuPont registry. Love the magazine so it's ridiculous I’ve paid half a grand for nothing.
They charge me every quarter and only when GOD himself is present does it work. Customer service responds after several days and blames it on COVID. Didn’t know COVID jumped from animal to human to DuPont Registry— Live and learn I suppose.