The app constantly crashes, will open multiple layers of the same camera window, won’t let you switch between cameras at the top middle drop down as before when you wanna see the same moment in time but from different cameras. All around failed update and needs to be pulled back or redone. Almost useless. I’ve worked for weeks with support and they can’t seem to fix the app at all. Same cruddy interface that crashes or jumps to random times to show you. Often won’t let you go back at all very far. Joke of an update. Do not get this app, service, or camera system. Literally Arlo which I have as a backup has been my main system now for months. Waiting to get rid of eagle eye and find better company for sure.
I used to be able to zoom in when viewing a camera feed, but now as soon as I zoom in, it zooms immediately back out. It would be great if that were fixed. Also, the app works great in the morning, but by afternoon it buffers forever and when the feed does come up, it is only up for a second and then goes back to buffering.
If I didn’t need this app to do my job I would have deleted it so long ago. When the app works properly it’s great. But it so rarely works properly. When I try to view a camera the app freezes and I have to close out and relaunch it. And sometimes on the relaunch it opens in Demo mode, forcing me to close and relaunch the app again. It’s literally just a never-ending cycle of closing and relaunching the app. Get it together, Eagle Eye.
At first I was skeptical as our earlier foray into cloud video never really panned out. I spent a weekend learning all about the company and the app, and promptly started demoing to my customers. This changed my entire outlook on video in the security industry. The response has been overwhelming and totally positive. This is the last video system you will ever need. You may upgrade to higher resolution cameras, but this system is totally scalable in that regard. Wholeheartedly recommended!! Dave r
Picture is good, after you press play. Playback crashes consistently on the app. Playback is also limited. Can only watch recorded video with out being able to fast forward the speed of the playback. This is essential and needs to be part of the next enhancement to the software.
I do not like the newest update. I feel as though it is harder to scroll through when reviewing footage. I also miss the clock slider where I could select/input a time to review. Love having the app to use but feel like it could be a bit more user friendly on phones.
Recently I have been unable to view all of our locations on my iphone. Nothing shows when I click on. The only way I can see these on my laptop is if I select a specific camera then the whole layout will pop up! WHAT HAPPENED?!?! It used to work great
Great service support from them also, shows pics, good views & options. One flaw recently with update or I would have rated 5 stars. You have to click on live video to get current view, it isn't automatic every time like it used to be. That's why we want live so we see what's going on when we are away from home.
Camera feed always fails. Streaming live never loads. Downloads almost always fail. Attempts to view recorded files just give a “server error 502” alert, or the app will just crash. Attempts to change setting result in “attempt to save settings failed” notice. So far, there is NOTHING redeeming about this app. No wonder all the positive reviews are from 1 year or more. Employee reviews maybe?
As a district manager, access to cameras to my stores is a necessity. Since day 1, this app almost always crashes on startup. When it doesn’t crash, it gives the “error 502 server” message when trying to watch live footage. My IT has confirmed our network is working perfectly fine. Very disappointed in this service.
I've never used a camera app as smooth as this one. The history browser is very robust and lets you scan through hours of footage in hd just by scrolling. Then I can save that video right to my phone or send it! Great company going to be putting all my gas stations on this platform.
The Eagle Eye Viewer allows you to access both live and recorded video from your Eagle Eye Cloud VMS (video management system). Like the web application, you can access multiple locations in a single view. Highlights include: - View live video - View recorded video, with timeline indicating motions and other events - Monitor multiple cameras at once - Receive push notifications to stay alerted - Trigger camera Outputs - Control PTZ cameras - View dewarped video from fisheye cameras The Eagle Eye Cloud VMS works with a wide variety of IP and analog cameras. Securely access all cloud-based video, including video stored on premise with a Cloud Managed Video Recorder. No more headaches of managing storage or network settings at your local sites. The Eagle Eye Viewer requires a subscription to the Eagle Eye Cloud VMS for one or more cameras. Eagle Eye Networks is number one worldwide in delivering true cloud video surveillance and artificial intelligence to make businesses more efficient and the world a safer place – all on the only video management platform robust and flexible enough to power the future of video surveillance.