Eve since the name change this app almost never functions on my iPad or iPhone. It’s garbage. It decides which pages it wants to load 95% of the time when I log in I can never see my account balances it’s just a blank screen. All other functions work when they choose too. If it wasn’t such a huge mission to change banks I would close all my accounts and move them. That’s how frustrating this app is.
I love the new app and all the features the fact I can go to the reward site without logging in just direct from my phone makes me happy. The fact I can lock and change my card myself through the app adds convenience Not to mention the new external transfers which makes transfers from bank to bank so easy Absolutely adore the app and the credit union !!!
I cannot get this app to work on my iPad. The opening display is landscape only, no portrait. When trying to sign in, the data screens don’t display correctly. At the last sign-in, the screens kept scrolling. I couldn’t navigate to another screen, and I couldn’t even log out. Many bugs need fixing!
Was working perfectly for a month or two, but just recently it just stopped working altogether. I go to make a transfer from my savings to my checking account and the app tells me the transfer was complete but I go and check my checking and there is no money there.
This app is a joke. When it boots you can’t see the account tab information. It has to be manipulated by going into different tabs to get it to work. The old app had fewer bells and whistles but at least it worked. This one is a total fail.
There is a bug in the iPad version that won’t let you log out. When you go to the profile screen to log out, the menu just loops endlessly preventing you from logging out and the only way to stop it is to force close the app.
I hate this app. I have never went out of my way to actually come and leave a comment. But, after about 5 attempts of trying to get into MY account, I've had it!!! It takes 3 minutes plus just to get to the page where I can put my password in and after that I spend time waiting to see the status of my account. How is this supposed to be convenience?! I'm not sure if they read their reviews, but it would be in their best interest to find out why the loading of every page takes so long. My husband hates the update too. Same complaint. I get to the place that shows me every account and then as I click one, all of a certain I get a pop up message saying that "ERROR"... spare me please. Please do something about this South Florida; if it's gonna be this hectic, get rid of it. I'll stick to getting on the computer.
A formerly useful app but following a change in design within the last year you can’t review transactions going back beyond a week past. Now, as well, there is an unresolved bug where account holds are listed as both pending and processed charges so sometimes amounts listed in accounts are inaccurate. There are even indications as of this morning that some charges may not even be listed even as they are deducted. Folks running this are aware of the situation according to correspondences but their tech resource or consultants have yet to fix these issues. Very confusing to be tracking expenses this way. They’re a good organization, I hope they can correct this.
Finally a major update! I love now that we can deposit checks on our phone and for free! Bill pay feature included too. Love the app and its super easy to use. - I wish we can add our cards with Apple Pay! I can't wait for that to happen. -Only thing that needs improvement is that at night the app does not let you access your account. Or it takes a long time to load. During the day everything works well.
I like this app because I can keep my budget according to my account balances in real time. However, there is only one little flaw. Every time I tried to log in, the auto save account # option is on and I have to disable it every time I log in. I would like to have an option for those users that don't want that to disable this feature so we can have more privacy and keep our account number hidden for secure purposes.
I'll first start by saying I've been using this app for over a year and the new layout is extremely crisp, clean and professional. So far, that's the only thing I like about the update. Since the update of the app, switching over to different pages within it have taken such a long time. I'll be waiting over 30 seconds or more just to move from accounts to statements and then repeat the same process to go back. It's a bit off putting because mobile banking is intended to be quick and easy. As soon as issues with speech and navigation get fixed, it'll be a good app once again.
I opened an account here because I wanted better rates. This horrible app is enough for me to want to close the accounts. I don’t understand why a bank this size can’t get it together with this app. I try to pay bills and it closes and I have to log in. Then when I log back in it only shows me transaction info for one account even though I keep clicking on Accounts to see all of them at once. I have a loan with them that I can’t even find the way to pay back online... it’s like it doesn’t even exist. I see reviews like this going back 3 yrs... why can’t you guys get this one thing right?
I like the app. It allows you to check your balance and transfer money. If you want to see your transaction history for more than a month that you will have to log online. I believe it fulfills its purpose. Simple to use and if you have problems you can email costumer service and they will give a prompt response.
Downloaded software for my iPad yesterday and issue began right away. When I called local branch I was told no one had reported any issues. Went to Apple store today and they said it was that credit union program needed to be updated!! Tried calling branch office today and unable to speak with anyone. Recording says “we are experiencing unusually high volume”. Humm I wonder if other people are experiencing an issue? If so, why not notify members via email? Need to be on top of changing technology, last update was a year ago!
I’m a student about to go to college and having my money secured and easy to access is priority to me. But this app is practically useless, it freezes it crashes and at in some points it just doesn’t want to work. I understand that sometimes it might not work or it’s under going maintenance, but that’s not the case here instead you have an app that doesn’t operate at all how it should. You have people’s money in there so it’s important that you make this app work.
This app apart from the many bugs it’s extremely useless. I can't make a simple transfer of my savings to checking or viceversa. I literally have to drive my way to the bank to complete the transaction. Additionally, the app is out of date. In comparison with other banks, such as Chase, Wells Fargo, Citibank. Its shameful to such a good bank. I honestly love SFEFCU. But please fix all these issues. P.s. my password tends to always to be wrong and being having issues. Even when I change it.
This update has several issues that are not hard to fix. I can no longer see my credit card's full transaction history, or even its due date. Language settings are under the category "Change Password." Account holds are no longer seen in the account that they are for, making it an extra, unnecessary, step. Probably more issues to name.
It's 2015, can we get Touch ID and be allowed to deposit checks via our phone cameras using the app? It's about time an update was made but only to allow the app to be compatible with iOS 9 is just an ultimate B.S. since I have been using the previous version with iOS 9 betas. Can we please get our credit and debit cards to be compatible with ApplePay? Let's get with the times!!!!! Other than that the ap works as advertised
App is fine but the fact that I can't look at ALL my transaction history makes it nearly useless for me. I don't understand why it will only show me like a week's worth when in the website you could go back years. Unfortunately the web version is not mobile-friendly so it's a big headache. Please fix one of them!!!
I have never written a review for any app but here I am, that should tell you how bad this app is. The level of difficulty for me to simply sign in is enough for me to close both my checking and savings accounts and go elsewhere, I hope the app’s backend and API engineers fix the app for future customer’s sakes because you’ve just lost one. Regards.
They change their bank name, in order to expand all over FL state, but app looks like s...t. Before I used apps of bank accounts in different bank worldwide, and never saw cheap design like this one. Not mention, still don’t have Zelle transfer. Only keeping money in this bank because my wife loyal to them.
Since the new update, this app is HORRIBLE! Takes several lengthy attempts to log in. Then, once you are in, one must swipe to each account which is absolutely fine, but it takes a ridiculous amount of time to load. I preferred the previous app's "At A Glance" view of my accounts. The new app is extremely inconvenient!
I tried logging in and it said my password was wrong so I went through my email and changed it and I went to log in and it still never let me log in I spent half an hour trying to log into my account with the correct password and I still never got in
It looks frozen, I can't log in to transfer money for a bill I need to pay. It's being difficult. It use to be nice where I would transfer money whenever I wanted to and check my money but now it's out of control.
When APP first came out I was ecstatic ... since about 3 months ago I started experiencing issues with accessibility. After log in; APP wouldn’t open, time out and mid session log outs. Frustrating, please fix!
Always having trouble with this app. It would be great if they fixed it to be as good as my other banking apps. Finger print login would be great. Being able to access my account whenever I want is even better, too bad that is rarely possible.
This app is terrible. It needs to upgraded asap. It's always kicking/timing me out. I can't see my purchases from my debit card. Other apps you can deposit by taking a picture. Which is extremely helpful/useful. Please please please upgrade.
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