There is a lot of assumption regarding mobile deposits. The instructions should be more detailed for example: You take a picture of the front and back of the check but there’s no instruction to say what to do next. Through hit and miss I realized you hit the photo button again, the instructions are endorse your check, submit, and receive an email saying whether the deposit went through. There definitely needs to be more detail regarding how to make a deposit. I had to call El Dorado Bank for instructions on more instructions on how to enroll. I was told I had to hit the plus button that should be in the instructions. I found that the instructions for deposit were very lacking.
Since the update it won’t open and crashed on the rare occasion it does open
I don’t know what you did but it doesn’t work any longer. I used it for everything. Making deposits, paying bills and checking my account. Now it does nothing. I think something may be wrong with your database as I can’t even login on the website. You have the wrong phone number attached to my account and my login name seems to be lost too. PLEASE FIX THIS AND LET ME KNOW ITS FIXED. Thanks. A loyal customer.
All I need is my balance, with an occasional transfer and rare mobile deposit. For those that are saying this app does not allow mobile deposits, it does but you have to apply on their website and be approved (if you are good standing with your account). Luckily it never have crashed on me, reliable app.
I’m disappointed that your institution hasn’t contacted their customers with a large amounts in their savings account. I use to keep approx 50,000 in my savings when no interest was being paid out. When interest loosened up your offer never changed. That’s why I moved most of money out. FYI
I thought we should support a local business when we moved to Nevada County so we decided to bank with El Dorado! Nice people but they are 10 years behind the curve! We’re leaving this bank due to the inconvenience of having to use this lame app. Ninety percent of the time the app says its updating and won’t let you in. If you get in its so convoluted you can’t find the bill pay, can’t deposit checks, just not intuitive at all! I’ve called customer service for the last time - the charm of local should not be squelched by too lazy to change!!!
Every time I log in, it says it’s wrote password then kicks me out. Now i have to call customer svc and have them fix it to only try and login again. I have iPhone 7...it seems all the great reviews are from 6 years ago. Come on El Dorado let’s get with the times!! The only thing that seems to work “okay” is the website but to use that in Siri you have to take that extra step for security and they either text you or call you, it’s all a pain in the fanny. Wish this bank could be like the big banks with their online banking.
This is not a very good banking app; it’s surprisingly bad compared to other banks. Logging in with Face ID is glitchy, the app has limited features, and doesn’t always process bill payments when you make them. You are better off accessing your accounts through the bank’s website. Unfortunately the bank’s online banking interface feels like a product from the 1980’s and it is also has limited features.
I really like EDS bank; I’m glad to have mobile deposit capability; it was easy & it’s convenient; what I would like to see is EDS bank going with Zelle also — that would also be a good thing! thank you
Note to developers: The app is set to open with Face ID. However after it completes the Face ID I’m then required to manually input my password in order to open the app/get access to my account info. An update to fix this would be much appreciated
I dislike that the app doesn’t give you a running balance. It is unclear when things are posted or what transactions are contributing to your current balance. The app doesn’t have the bank routing number and doesn’t let you have access to your account numbers. Also mobile deposit doesn’t work right away.
This App doesn’t work! I like the Bank but, they need to hire people that know how to make this work. If you want to do banking from home like deposit a check you can’t. The only thing you can do is look at your account. The only way you can look at your account is go through your search engine. I hope they get their act together soon! I have called over a dozen times and all they tell me is to turn my phone off and download the App again. Haha
Love the people! Just takes too long to show transactions on internet banking. I got spoiled by a bank I don’t care for. Transactions showed within minutes at my old bank, unfortunately, it takes MUCH longer here.
Very easy to use. Account balances are shown right away, and searching through them is intuitive. Transferring funds is simple and quick. No promotional messages.
I’ve Been banking with El Dorado in Arnold since the first month they opened way back in the day; I believe it was the manager prior to Joy Bumgardner! I’ve had a business account with you for over 10 years and a personal account the entire time. You have the best employees ever and the most accommodating…..They are like family after all these years. Thank you El Dorado, I sure wish you would put a branch up here, in Humboldt county! Tobi Conlan PS… Chris Foster is the best!
Compared to other banks and their apps this is not a good app! I wish you could do mobile deposits like they show in the pictures, but you can’t. Also logging into your account can be a HUGE hassle that I end up using their website instead of app. I love the new update but it still needs a lot of work. :(
I’ve been banking with EDA for over 40 yrs. Although I’ve been living in Puerto Rico for 6 yrs I still retain them. The gals at Diamond Springs are super friendly and are also ready to help me. I miss you gals😎
It seem likes it nonexistent in this app. Yes I see my balance but it seems all I can do. I know it’s older bank but truly wish they would spend more on this app I want to pay my bills, and be able or be able to sync to a bill paying app. Truly love my bank however it’s getting harder to go to the bank and really like this app to do more for its customers. Please!
I’ve been trying to deposit a check via the app for a while, because I now live 1-2 hours from the closest banks. My app doesn’t even give me the option to deposit a check? Super weird that they boast this feature when it doesn’t even show up for me
I really love the way bill pay organizes my finances. It’s not entirely use friendly screen wise but it’s an essential part of my ability to manage finances and I appreciate the service very much.
I moved to a small community outside of where my bank was available and this app allowed me to keep my accounts with El Dorado Savings Bank. Super easy to use! Thank you!
The “Enable touch ID“ is automatically filled in each time I open the app. I do not appreciate this as I do not have touch ID automatically allowed for my Iphone, and it is bothersome for me to have to UNclick for the enable ID each time. I would appreciate if the developers made it to where you would have to click to enable touch ID each time instead of having to UNclick it.
After years of banking with EDSB I just found out they have an app... however, the only thing I would use it for is directly transfer deposits from home, especially during the pandemic. Unfortunately I downloaded the app & found out this feature doesn’t exist. Pretty pointless download in my case.
What in the world is wrong with this app ????? Ive had this app for months and every time i try to use it it says it’s unavailable at this time to try again later. Ive deleted and reloaded and still the same message ive got from day 1. Comon people, get it together ! I give it Zero stars although i have to choose 1 star to post review.
Most banks - grown up banks - offer the ability to snap a photo and make a deposit. Living in an area not convenient to a branch means I am going to have to change banks after 25+ years. Get this to be a real app! It is stuck in the 90’s.
Frequent problems logging in and it’s almost impossible via fingerprint reader although with USAA where I have other accounts I have no problems using my fingerprint reader on my smart phone. And it’s been like this for quite a while. At least a year that I can remember.
Every time I open the app it pops up saying the application is unavailable, retry. I retry and it comes back with the same thing. I went to submit a request on the contact page for EDS and got an error message that said it couldn’t submit my request.
Years ago EDS banking by phone was easy. Now it is cumbersome with extra layers of security questions and hoops to jump through, including waiting for EDS texts or confirmation phone calls just to get into my account. Hardly convenient!
Depositing a check should not be complicated. And it is not with most banks. Bur El Dorado manages to make it difficult. Great tellers if you go in, but the electronics had a long way to go.
I don’t know if it’s because of Face ID but I cannot get into the app, even to type my password, but I can use it just fine on my old phone. Also logging in online instead of the app is such a hassle with so many questions!
There is no deposit button! I live 150 miles away to the nearest branch how in the hell am I supposed to get a check deposited with no online functionality. Why can’t you get it together and fix this app?!?!?!
App is trash, beginning to think the bank is too. Can’t even open on my new iPhone, doesn’t work. The new IOS has been out for plenty long for them to update their app...
Start banking wherever you are with El Dorado Savings Bank Mobile for iPhone and iPad! Available to all El Dorado Savings Bank online banking customers El Dorado Savings Bank Mobile allows you to check balances, make transfers, and pay bills. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Bill Pay - Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone. Check Deposit - Deposit checks while on the go.
