I have been a customer of Elevations Credit Union. For 40 + years. Back when it was CU Credit Union. I have purchased several properties, over 8 car loans. They take care of their customer’s! If your looking for “Home Town” service. You are at the right place!
It's amusing that another review is titled, "use the website instead", because I find the Elevations website even more dangerously incompetent than the app. The website authors are so flagrantly clueless about writing a website that they can't even figure out how to get an account number during a transfer. The phone app developers are so incompetent, they cannot figure out how to find a third-party tool to take photos of checks without making the user wait and wait and wait until it finally gives up on "automatically" taking the photo before honoring us with the privilege of doing it for them (let alone writing such a tool themselves). As an engineer myself, I would happily tell this to their face, except I would need to use very small words for them to understand. They take are that bad at what they do. This credit union doesn't have a clue that people generally use websites and apps instead of going into the branch (at which the people are surprisingly competent and polite), so they hire particularly dumb elementary school dropouts to write the software that we have to use. Go elsewhere before you get trapped by the stupid people through a mortgage! You have been warned. Let these losers go bankrupt. They deserve it for the blood pressure spikes that they're online presence causes. The great people at the branches can find employment at a credit union that has any idea what they are doing.
Not sure why you need this app when the website is much more useful. My big gripe is the search function is very primitive. For example , there is no obvious way to search for a range of dates. Bill Pay is also confusing. If you select Bill Pay from your checking account, you can only create a new payment, no history or pending payment info. But if you enter BillPay via the “more” option at the bottom of most screens, you do have the same tools as on the website. Why have different results when choosing Bill Pay from different entry points???? I only use this app for mobile deposits.
correctly. What is showing as a total in your account is always incorrect. I’ve had to pull money from the account and when I make a payment on something I transfer that money in because if you don’t do that, it will bounce every time. I’ve even come to think that elevations is keeping money because somehow the total that it says is different than the total of money I’ve put in and there is no explanation. For example, if I spend $2 I actually transfer in $2 and it still bounces back saying insufficient funds. Does not make sense. I wish they wouldn’t have updated the. App to this one. It’s horrid! Really disappointed I cannot use this app to keep track of my balance.
Deleted ability to get into account by releasing this too soon, so forced to do. Your new (2 day old) digital app needs ability to add spouse on joint accounts. Was asked to upload ID, is yet another issue that didn’t do a thing for me, except expose my personal info! I thought it might clarify my profile as joint account; nope! Inability to add ‘snapshot’ as widget on iPhone, although the previous version had the ability to do. Who wants to divulge SSN and DOB in order to get initial access to change password? No búenó! Security risk doing so, IMO. So many customers with problems it is a 40-90+ minute wait to get live agent help. Robo chat is worthless, as well. Programmers can do better!
Doesn’t go into landscape so I can’t use it. Won’t allow me to log in even after I logged in 10 minutes prior. Loses my accounts so I can no longer see them all. Can’t get in to pay bills, can’t pay into another Elevations account, despite having all information and account numbers correct. Tells me the account I need to pay can’t be found in their system, despite receiving bills for that account and having it show up in the account holder’s page. No customer service available since the update!!! So it’s not working for a ton of their members, nor does the website any longer. I need to bank, so will probably have to move all my accounts..
The app redesign is pretty nice, but I’m not stoked about losing my widget for quick balance, not sure if there’s a new way to add it to my widgets? As for my accounts, I’m not really liking how I have to go through each of them to see the account numbers. I do wish that can be switched back, as I have multiple cards for a couple accounts and it’s annoying having to go into each one of them to make sure I’m withdrawing from the correct one. I think the overall experience with the app have improved as far as speed and design.
the new update doesn’t allow for a widget of your balances like the app has literally had for several years. money management is no longer a thing, & my history isn’t synced so that I can start budgeting again? Scout? the chat message feature to help can’t even do anything when you say “chat with agent”. This credit union has failed it’s members, people who pay to hold their money here. They roll out new phone systems, new platforms, yet they are reactive to what’s wrong instead of proactive before launch. The frontline staff are grossly underpaid for what they have to deal with for the lack coming from above. 0 stars.
The latest update of July 2023 messed up everything. I had each of my accounts named so I knew which account belonged to each of my 5 children and my accounts. All names are wiped out. I lost access to one of my children’s accounts all together. I called a teller (who was rude) and directed me back to the app for assistance. I’m not able to get access at all. This CU promises decent interest on kids savings yet 3 of my kids accounts have not received any interest at all. After several calls, and depositing more money per the teller request, no interest. Perhaps a different CU should be considered.
Love 99% of the updated features; the interface is cleaner and easier to navigate. Not sure why the single feature of being able to rearrange the order accounts appear in is gone though- for some reason all of my miscellaneous savings accounts and least-used credit cards are now at the top of the list (meaning the first thing I see in the account snapshot) instead of my checking and primary credit card, which are what I need to be able to find most quickly.
No warning forced change, new password new ap no widget. Not only annoying to me but for an elderly client it has become a huge mess. Having to revalidate repeated and change password repeatedly is hard for those with memory issues. Widget allowed easy quick access, they took that functionality away. I should charge by the hour for dealing with the new update because then my balance would rise dramatically, though I’d not be able to see that easily now.
Sometimes just leaving things alone is best. But no. Developers feel the need to justify their role and monkey around with a good thing. Now the "new and improved" app for iPad only does profile view (no longer landscape) - a bust for people using keyboards. Months later still not addressed. And beware of anything trending towards Digital ID (soft rolling out). Unless you want to live entrapped like the Chinese.
While I am ok with this credit union for the most part, the app is a joke. There are many glitches and it seems almost impossible to access things that should be right there on the front page such as your rewards. The app is difficult to navigate as it leads you through these loop-holes along with glitches. Thinking of switching my bank account just because of how irresponsible the app is.
The app has shown me the wrong balance twice so far since release and just cost me $93 in overdraft fees. The pending transactions were not being reflected in my balance like it does for the most part and had in the last version. A couple weeks ago it didn’t show I had recovered my paycheck via direct deposit, but showed up when my wife logged in on her phone. Once I logged out and back in it was corrected but now I can’t feel confident that I’m seeing a true balance.
Super clean and much more functionality than the previous version of this app. I can see all my connected accounts which is super useful and the savvy money credit monitoring is great. Improved navigation too. Really happy with the updates!
Love the new app! Looks better and so many more options! Check out the desktop version (website) so much available! Chat team is incredible if you need help
I love this app it works great doesn’t crash it’s nice to do all my transfers for bills right through the app my wife and I have the same bank so I just send the money to her and she transfers it all
With the recent update, if biometric login is enabled, the account login screen can be bypassed with the phone password. Before the update, your banking password was required if biometric authentication failed. I want the convenience of biometric login but not if anyone with my phone password can gain access to my banking app. Please change this back to how it used to be.
After getting the update done, I am now enjoying all the benefits of the new IMPROVED Elevations CU on line banking and loving it! All my accounts in one place, new touch activation, what’s not to like!!! Thanks Elevations CU. Made my day!!❤️
I’m trying to deposit a check and can’t woth their new update. It brings me back to the settings after I take a picture of the front of the check every single time even if I re-open the app and close it out and try again. Frustrating for sure. Please fix. This app used to be amazing and a powerhouse.
It’s pretty awful when you can’t even access your account or make an account to make a payment. I’m having to do everything over the phone. Guess i’m not allowed to use the website or app. I’ll wait till monday to call in. Hopefully I can set up auto payment over the phone so i don’t have to interface with this awful agency any more.
I love having money and spending it. I do hate capitalism though. I wish I could just barter or something lol. Anyways thanks Elevations for being the best bank!!
Since they don’t allow remote deposits from their website, I had to download the app. I give approval to access the camera and the app shuts down. Then I have to go through the whole process of signing in. Still didn’t work. So frustrating.
The new app has an updated UI… and that’s about it. All my account nicknames disappeared, and the options in settings to make edits aren’t working. The main thing I want to use this app for is to see my accounts and transfers at a glance, and this update actually made that harder to do.
The new app has removed my account nick names and doesn’t even show the nick names in the main accounts page, making them useless. I have multiple accounts and it’s difficult to know which is which without them.
Use website instead. They constantly take away details to view on your accounts, payment details to loans(how much goes to principle vs interest), or any details pertaining to loans except for interest rate and ytd paid interest. App is good for checking balances and transfers thats about it.
App crashes every time it tries to open the camera to deposit a check. The only reason I have this app is for mobile deposit so it’s entirely non-functional for me
The older version was best. It was actually readable easy to use. This new disaster is horrible. I can’t login easily. Too cluttered and not an improvement. Just go back to what worked.
Update: best banking app. Easy transfer within app. Easy to transfer from another bank. Locations. Contact IT. Excellent! I love using both the iPhone and iPad versions. Compared to the Chase banking apps Elevations is clean, streamlined, easy to understand, large text to read easily. So far, no crashes. Camera functions well for check deposit. Running iOS 8 on a 4S over an AT&T cellular hot spot modem at 4G LTE. I would not recommend this on low power WiFi. I have trouble if I connect to WiFi in a house with old routers on a cable Internet connection. Not enough bandwidth due to sharing among the other cable connections in the condo complex. I have also had good interactions with the Elevations IT department.
Limited functionality, limited information, pest popover
The app doesn't give you simple information like running balance transaction by transaction, and it doesn't let you see linked accounts. There's no easy way to jump from one account to another. When you make a transfer the on-screen keyboard pops over the amount you are typing in, and while you can scroll the screen to make it visible it springs back when you let go, so no matter what you can't see what you are typing. And apparently some genius programmer decided it was a good idea to pop a must-click-to-dismiss "rate our app" box over the screen after you complete an operation. Bad timing, programmer.
Elevations Credit Union offers a lot of great products, and rates to their customers. However, they're extremely behind 'in the times' when it comes to technological advances and Banking services. It has taken a long time for them to improve their online website, and create a mobile application. This has left longtime members like me, extremely frustrated and bewildered as to why. Having waited so long for these various services I had expected more of their mobile application. It leaves much to be desired. Basic functionality is in place - view account(s), transfers, and bill pay(but only if first initiated via their website). Other than these few features there really isn't any real benefit to their mobile application, versus accessing your account via a web browser. Extremely disappointed with how basic Elevation's mobile application really is, especially given the long wait.
I’ve been bank with a credit union since I bought my first car at 18 , I’m now 65. My Dad banked with Longs Peak federal credit union and he helped me get a loan for my first car. Over the course of 47 years Longs Peak went from a federal credit union to just a credit union than to Elevation’s Credit union. Now I do most of my banking with them on line. I really like that. I pay my bills on line , get direct deposits . All their features save me money and that’s what we all want isn’t it! Kim Vint
Like most, the primary reason I have this app is for mobile deposits. Aside from it being very picky with iPhones, it also approved checks it shouldn't have: I deposited a check for $700 on Friday- went through fine. Then Monday I get an email it was reversed due to some 'difference in numerical and written amounts'. I'd already thrown the check away since it had been previously approved and I'd already used several hundred of the money. Thankfully I hadn't taken my trash out yet and I found the check, which I had to take to the branch before they'd give me my money back. Boy was I lucky another check cleared right before the reversal, because losing that $700 would have sent me into the red, and ECU would have charged me a fine, not to mention bounce some of the transactions I'd made over the weekend. When I asked the teller why the app approved a check it shouldn't have, he told me "the app doesn't catch everything, so when someone actually looked at the deposit 3 days later, they rejected it... So I have one question for you, ECU: WHY DO YOU HAVE A MOBILE DEPOSIT FUNCTION IF IT IS APPROVING CHECKS IT SHOULDN'T BE?!? FIX YOUR APP OR DONT HAVE ONE
App is great something changed with deposit checks
The app is excellent. Something changed recently with the deposit check feature and the pic it takes barely gets the bottom of the check in the frame. My view when taking the pic has plenty of room around but I’ve had to retake the pic multiple times to actually get the check with all edges exposed. The preview that shows the check also cuts off the bottom with the “retake or keep” menu bar so you can’t tell if it is good or not. Please fix this as it has become more difficult to get the check fully in the screen.
App was fine now it’s buggy, laggy, oh and did I forget to mention I deposited a check into an elevations atm and 24 hrs later all those funds were withdrawn because it’s “missing?” It’s hardly my responsibility after the method of payment has been inserted into the atm and listed as completed. Honestly I heard good things but lately Elevations has hardly lived up to the standards everyone blew out of proportion, I’ll honestly probably be closing my accounts with them because the customer service side is also very frustrating and truly only exists over the phone where you can wait for an entire hour to be told, “we can’t do anything.” ...fantastic. 👎
I love Elevations and I love this app. I would love it even more if just a little more information was included in the app for my mortgage (also through Elevations). If nothing else, it would be fabulous to see the interest rate and the original loan amount. Ideally, I could also see the loan origination date, maturity date, original loan term, and even a short breakdown of my payments. Basically, the loan summary page that I see on the web version would be helpful to see in the app, but seeing the interest rate and original amount would be great. Thank you!!
Pretty good for the most part. Have recently been having issues with check deposit. App layout is not great for check deposit. There’s now a white block at the top where it says “endorse” so you can’t see exactly how it’s supposed to be captured by the camera. Honestly the whole layout of check deposit needs to be redone. It’s pretty annoying. Words constantly cover up what you’re supposed to see. As a bank though, elevations is ok. Nothing great. Signed up in college and the customer service is about the same as it was then. No improvements.
Bank securely and on-the-go with the Elevations mobile app. Our digital banking experience will help you manage your money, from payments and transfers to depositing checks with the tap of a button. Activate and manage your cards with configurable alerts, rewards redemption and travel notices. This enables you to use your card without interruption so you can focus on enjoying your trip! Keep an eye on your financial health with balance and transaction notifications, credit health monitoring, and budgeting. You can expect the same great service from our mobile app as you would receive in branch. Our goal is always to support your financial wellness.
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