Every once in a while I’ll go through the process of logging in and then the app stays on the loading screen indefinitely, which means that there are lapses of when I have access to my money. However, When I call the bank to get something done, someone answers the phone and then proceeds to help me. USAA used to do that but hasn’t lately which is the reason I am switching my direct deposit to Equity. USAA is no longer trustworthy. They should be shut down. I’m a USAF veteran and I approve this message.
My review is simple, I love the bank, it’s far superior to the other local or big branch banks in my town, it beats out Cherokee Strip Credit Union, and RCB by far because I know my money is safe, I have plenty of options when it comes to credit building, checking and savings accounts and such. Where things go south for me however is the banking app, much like other banking apps I’ve previously had this one is just the same, it crashes frequently, constantly asks for me to input my password when I’ve repeatedly setup my Face ID, and it shows the incorrect balance in all my accounts. The One saving grace about the app is it allows me to check my credit score and its interface is smooth and easy to follow. All in all, I will stay with equity bank for the foreseeable future, I just wish the app worked better.
This app, I am not joking, takes a MINIMUM of 5 full minutes to open the details of any account once you log into the app. It may sound like a small problem, and it may sound like an only-me problem; however, do not be mistaken, this app makes my life miserable and I’d honestly rather pay more fees or something at another bank than deal with this much longer. My mom, who also uses Equity bank, has the same issue, and I guarantee if you’re reading this, you will too. …Honestly, close your eyes and imagine if every time you needed to know anything about your bank account, you had to cancel your plans for the rest of the week because that’s how long it takes the app to load. Now ask yourself, are you happy in this envisioning of your life?? If not, you’re lucky it’s just an envisioning and not real; bank somewhere else until they invest a little bit more in their app devs. Godspeed my friends.
Earlier this year when I finally decided to download the app it worked phenomenally. However, by August this wasn’t the case and the app quickly declined. My IPhone is always up to date and I know app programming is not the easiest for a company that is just now adding online banking. With all that being said, I’m giving it this rating because I have contacted support 5 times, alerted the bank personally and still have the same issues with the app. I can no longer log into my account and refresh, it automatically kicks me out. I don’t know what more to do other than to say please make sure your apps work properly. While advertising it was a grand idea, I don’t think it’s professional to maintain that when your product doesn’t work.
It does not work seamlessly. I do like the ability to transfer between accts, and it has other decent features, but the interface seems quite dated compared to my other banking apps. Out of the 5 banking apps I use, I like this one the least. When I transfer $ from one acct to another I have to go into the locations tab, wait for it to update, and then go back into the accounts tab just to see the updated balance. Otherwise it will continue to show the “un-transferred” amount. It has quite a few hiccups like this. I love the bank, but not the app. My wife just opened up an account there and she feels the same. Iphone 13
The deposit alert is everyday, until the next deposit and then that’s everyday until the next deposit, can’t it be fixed so the a Deposit alert just comes once maybe twice but no more, I opted out of this feature because it everyday
I’ve used Equity's app for several years. Love the electronic deposit feature. Bill pay works nicely too. All other features seem to work without any issues. I miss being able to edit individual transactions (I used that feature to create a Quicken-like check register) which was removed a few years ago. Main point is this app works as expected.
I try logging on and the face log on won’t work at least half the time. Some items listed in my checking account doesn’t show who the money was to. Just says check. I don’t write that many checks but I did figure out it wasn’t a check. It was a debit to the account. The old system seemed to be better at this. I got gas one day. The pump wasn’t working so I cancelled the transaction. You held $76 on my account for about 5 days for that cancelled transaction. I should receive interest or something for not being able to use my own money.
Maybe it’s because I have a business account but I’m forced to login and then have a text sent to confirm it’s me which is a bit of a time waste and there is no way to turn this feature off. I also need two apps, one to look at my accounts and another to do remote deposits, which, again, is not the most efficient process. Throw in the random “time to change your password”, which has already been proven to be less secure rather than more…it’s just clumsy
It has slowly developed into a decent app. It is still dumb that they make you wait a year before you can deposit checks on it. I had to cancel an account and open a new one, even though I had been with the bank for years I had to wait a year before I could deposit checks on the app. That could be fixed. Especially if you have been with the bank for a really long time.
Everything usually works fine but I have never been able to make a mobile deposit. Every single time I try to tap the mobile deposit whether it be through the home or transaction section, the app crashes and never lets me go any farther. I am enrolled for mobile deposit and I’ve talked to my local bank and assistance through the app. It’s pretty annoying knowing I can’t do it because the app crashes. Hope someone sees this and helps me out.
Very easy to use! Not real fond of the bank. But the app is great. I have had this account for over 45 . Added my husband as co user. When Equity bought my bank they put my husband as owner. Every thing comes in his name. Even MY emails. Yes I have called. We had to go in and sign new signature cards. Not sure why. They did not need a signature card to make him the primary.
I appreciate the functionality. It has everything I need in a mobile banking app yet isn’t to busy or distracting. I just tried the budget tool and it was great to use. We are trying to save money for a house and looking forward to using the different tools on the app to get us there.
Equity bank is far superior to any bank in Hays Kansas especially Sunflower Bank. Sunflower Bank has repeatedly cheated me out of a enormous amount of funds and outrageous fees and I’m 70 years old and a veteran United States Army . At Equity I’m treated with dignity and respect and no demands or outrageous fees associated with my accounts . Thank You Equity Bank!! They also have caring unparalleled customer service !!!
This app is easy to use and functions properly. Never have issues. If there is the customer service department is extremely helpful and knowledgeable. Not sure why there are so many bad reviews. I read through some and it seems people just aren’t patient enough to learn how to navigate the app.
This app would be great....if it could do its job. Every single day when I check my bank balance, it tells that the app is currently down for maintenance and to try again later. EVERY DAY?! That’s ridiculous. Not only that but it can’t even tell me how much is in my account when it does this and don’t even try to use the app on the weekends because it doesn’t work then either. It’s to the point that I am thinking about switching banks because they can’t get their online banking figured out. It’s 2019, you should be able to figure out how to create a functioning app.
I've had this app for several years now and I love it! I think it's great that I can capture a picture of a check and it's deposited into my account almost immediately! I don't live very close to an Equity Bank, so the mobile banking is very handy for me! This app is very easy to navigate as well. Thanks Equity Bank!
Has everything you need as a banking app. All the different sections are labeled easily and you can access your account just as well. Would recommend for people who want fast transactions and need to see how there bank account is looking!
Have had all of my accounts, checking savings debit for close to Twenty years and have had no problems with good credit getting a loan for a home or auto with a low interest rate and payment. Except excellence with Equity Bank for all of your Banking needs
The app takes forever to load and even longer if you want to see the transactions. Then at least once a week it doesn’t show all of my accounts for days
No need for a long review here. I’ve been using this app for a fairly short time, but I’ve used it a lot, because my small bank recently merged with Equity Bank. So far, at least, this app is speedy, glitch-free, and easy to navigate. I’m more than satisfied - I’m delighted!
i love equity bank and my experience with them is 10/10 i definitely would recommend to anyone! I just feel as if the app isn’t very user friendly compared to friends of mine with other mid size banks, with that being said i’ll still give it 4/5 just because i have no bugs with it
What more can I say? It’s got everything I need, or will ever need. I have had no problem finding my way around in it at one point, I was thinking of changing banks, and truthfully, I did not because of the app..
I absolutely love this app! It’s so helpful and easy to use. I like how I can set a budget and it tracks it for me. Also, you can do all the other things like transfers, mobile deposits, and checking your transactions. This app is WAY BETTER than my former bank’s online banking!
This app is a huge improvement over others in previous banking experiences. The site rarely is off-line. It is extremely easy to negotiate. A great feeling to be able to check on things whenever you need!!!!
Every time I want to deposit a check via mobile deposit, I have to delete the app, add it back then I can mobile deposit one check. When I try to deposit a check after closing out the app and returning I get an error notification saying unavailable try again later. So frustrating having to delete the app every week and adding it back so I can deposit a check, then go through verification process.
This app is dependable, user friendly and it has all my accounts information at my fingertips. Don’t be afraid to use it. I’ve never had a single problem with this system, and I have been using it as long as I can remember.
The app is great overall... I have learned to be patient as the app seems to update and ‘jump n dump’ the Home info where you were about to click. Wait, then you have to scroll to start manipulating your accounts... I get it though, large database and security. Great job so far...
Have had issues when depositing checks. App says the deposit was accepted then the check never posts to my account. Went into a branch to ask about it and they basically acted like that’s normal on the app and after I mobile deposit a check I shouldn’t trust that it was actually accepted and I will need to save the checks to re-attempt depositing once I review my statement and see that I was never given my money. What a hassle
Ever since I have moved to Missouri and used Equity Bank they have always been nice, personable, and efficient in anything we have needed. From just resetting my password which happens often HaHa, deposits or handling family business!
Convenient and easy to use. Especially since our local branch does not have a night deposit and my work hours make it difficult to make deposits during bank hours. I hope that changes and Equity will add the night deposit box some day soon.
Called the bank to make sure I could deposit a money order with the mobile app like a check- “Yes. Just like a check.” Money order has been rejected 5X so I called the number it gave for questions. First time they said try again then they said our scanner just can’t read money orders well. I suggest getting a GOOD scanner or not telling customers that money orders can be deposited with the mobile app. So irritating!!! GET A NEW SCANNER FOR MOBILE DEPOSITS!! I have a check that has “for mobile deposits only” on it. 😡😡😡
I love this app. It gives me the ability to view my account daily without a lot of hassle. It’s user friendly and allows a lot of the same capabilities as going to the actual bank, which is helpful since I live in a state where there’s no Equity Bank.
The speed, efficiency, customization of auto pays and what’s attached to your debit card, so many customizable features too long to list..bank with Equity and enjoy the most competitive features available!!
I think this is a fair app. I wish the checking account balance was easier to understand, like a traditional check book register. If the balance available was at the bottom, and you could see the pending transactions and how they affect the available balance. How it is now is not clear.
This app is great. It is so easy to navigate and can show you all you want to see. I love the feature that allows you to deposit checks with just a few pictures!!
It’s easy to navigate around the website. I don’t care for the way it’s set up to scroll through the transactions. If you hit the right side just right, you have to start all over from the beginning.
I was scared when the bank changed yet again! Was worried I wouldn’t be able to figure out the new app! But, I was pleasantly surprised at how easy it is! Thank you! It works extremely well!!!
Never have issues in the app, works excellently if you follow the instructions, and the instructions have perfect detail. Worst case, call for support, and very kind help is always ready.
The app is great and easy to navigate. What makes it even better is having someone to help you if you do have a question and they’re just a phone call away!!!
Please put the account numbers on the Mobil app! As well, if you could fix the check deposits like other banks. If you don’t sign the specific spot and check the box and write for Mobil deposit; it does not do the deposit. Please put the balance of all accounts on the app as well.
A great banking app! Very user friendly and easy to navigate. Never any real issues, just works like it’s supposed to. Easy to do everything I need to do from my phone.
The Equity Bank app is easy to use. I’m able to transfer money between accounts deposit checks and pay bills. I use this app all the time and I’m very pleased with it.
I can so easily view all of my accounts, transfer money, explore products. This app is really up to date unlike other banks I’ve used and I really appreciate it.
The Equity app is great. It’s so easy to use. I love being able to check all of my accounts anytime I want instead of having to wait until I get home to use my laptop.
Using the app and banking from my phone where I can use facial recognition log-in is so much easier. I had constant problems with passwords and log-ins before.
Has a lot of maintenance problems, and errors that occur randomly. Other than that the app is normallly great! Been a few times where it delays the transactions for days (there’s been once it took a week) so account goes to the negatives bc it doesn’t update Daily.
I am consistently having problems saying the app is under maintenance. Also any auto debits that I have for bills will take up to 5 days before it shows the money is taken from my account. I receive an email saying thank you for your payment yet 48 hrs later payment still hasn’t been taken from my account. Pretty frustrating.
This app is glitchy. I use to love it but now I just try to use it as well as I can. The first page that comes us is not user friendly as it moves around and I wind up clicking the wrong button. It seems like every update makes it harder to use.
Equity Bank and its mobile app. It's free. It's fast. It's yours. It's all the features of Equity Bank, where and when you need it. FEATURES All Your Info, One Convenient Place: All of your financial information (balances, transaction history, upcoming bills, spending insights) across all your accounts in one place.
