ESL Mobile Banking

ESL is the best. When visiting any of there many conveniently located branches in towns and suburbs all over Rochester and Monroe County, I am always treated respectfully and taken care of. The website and mobile app for both iPhone and iPad are top notch. Very nicely designed and straightforward to use. Depositing checks is a breeze and checking balances couldn’t be easier. Also love that they offer live chat banking right inside the app. As far as any comments go, I would love to one day see digital ATM receipts somewhere in the app. That would be amazing! Keep it up ESL!

Never had issues with them in the past, and been with them my entire life just about. Experience in bank is friendly, but I have to ask: who is designing these apps?? I used to cash checks in the app for school a few times a week before covid hit, even cashed some during covid, had issues saying “the size is different, the edges can’t be seen (even though they’re clearly visible)”, but in the past I’d eventually get it. This latest update, same issues but worse. Took at least 40-50 tries to get it to cash in app, only to hit submit and get an error message with no explanation of why there was an error. Had to drive to my local ESL ATM just to cash it. You hire fantastic people for face-to-face banking, I’ll give you props for that. But whoever you hired for your apps, that entire staff should be replaced with people who can actually build a user friendly app. Harsh I know, but man this app gets worse with every update! Again, your people in bank get 5 stars, phenomenal staff, but your app is just the absolute worst!

Just updated my phone to 16.2. Ever since I did that, my banking information can be seen while my screen is locked. I even changed my settings to allow my widgets not to be seen unless my phone is unlocked. The feature works perfectly for all the other widgets EXCEPT the widget with my bank information, balances, etc. Someone can just pick up my phone and see my bank information without unlocking it because of the widget on the Lock Screen. Until it’s fixed I have to delete it. It was so convenient to be able to easily see my balance and now it’s made difficult again. How was this overlooked and how has no one said anything to where an update hasn’t been put out yet?!

I’ve been a customer for decades. Impressive that a Credit Union has a thorough and useful app. This is required now of any useful banking organization. But the Mobile Deposit portion of the app is deficient to the point of unusability. I have endured it for many months as I take and retake the check picture on multiple devices hoping it will finally accept a picture for deposit. It can’t seem to capture the whole check as required without way too many frustrating attempts. You’d think the auto-mode could identify the important parts and capture them. Not so. I’ve waited long enough for ESL to replace this barely useful part of the app. If ESL can’t contract with a better app provider, it’s time to switch banks.

ESL is great but some of the transactions intially show up on the app, as an example when at a store you swipe your card connected to a checking account, the transaction will stay there for a couples hours or a day, and then often disappear. I've had transactions of hundreds of dollars be gone for a day and my balance reflects as if I haven't spent it. It's funny, when you spend money you don't have based off ESL'S error, they don't charge you an overdraft fee!

It’s so easy to pay Bills rather than write and mail a check. Transfer funds from and to anywhere and write a reminder in that memo section- excellent feature, deposit checks to any account of my choice. Check balances, balance my check book, yes I still do that manually too. Although there has never been a mistake, need to be sure account has what it should. Great features Thank You ESL. Great on line banking. Best around.

Please fix the update to the mobile deposit feature! It took me longer to deposit a check via the mobile app than it would have to drive to the bank and deposit in person. And still it is “under review”. Please fix this. I had to take SO MANY pics of the check and still to not be able to get it right. At one point it said it couldn’t read the numbers on the bottom of the check when the numbers were CLEARLY there. THEN it said the size of the check was bigger on the front than the back- same check. Same size.

Because of this app I’ve been able to catch unauthorized use on my account, twice, before it really became a problem. ESL was easy to work with to resolve these issues. I've used this app since the beginning. It works great! The check deposit feature is so convenient and works every time. I have had no issues with it and have deposited at least 50 checks. I love the email confirmation and that I can keep the checks for my records.

Edit: developer fixed this issue the next day. VERY quick response. The app is overall good but I have such trouble with quick balance. Sometimes it tells me to login to re-enable it. But I’ve never turned it off and it’s listed as being “on”. I have to disable all Accts. Close it and then relaunch and enable accts. Now it tells me I have no valid accts for quick balance?? So i can’t even use it at all. What?? So annoying.

The ESL app has been super easy to understand and navigate, and I especially love all of the options available to you right through the app including locking your cards to avoid transactions going through, or re ordering debit cards when they’ve been misplaced. You can even upload documents such as updated licenses or proof of address documents. It’s great.

After being with several different local and national banks/credit unions, I’ve finally felt at home at ESL. Not only do they have branches all over the area, they have tons of ATM’s and super helpful staff at all branches. They have the best website and app of any bank I’ve ever experienced. Keep up the great work! Only thing I’d like to see is Zelle but the pop money service and bank to bank transfers works well.

I have only been with 2 banks, in the beginning I used Five Star, I look back and realize what a mistake that was, I have been with ESL for quite a bit now and I am glad I made that move. Customer service is amazing, the app is amazing, everything in general is amazing. Thank you for the best banking experience.

I looked the app overall but I have learned to keep a close eye on transactions. One day a transaction is there and the next day it suddenly “falls off” and your balance is higher. Then a day or so later the “missing transactions” repost. If you aren’t diligent and keeping up with transactions on your own, this app could easily cost you an overdraft. That is a glitch that definitely needs to be fixed, customers need accurate banking information.

Can show alot of false info. Such as on many occasions it will seem like I have money in my account that I go spend and then I get a notification that I’m negative. I depend on my app to know how much is in my account and when it glitches and gives me false numbers and I go negative for spending what I thought I had it’s frustrating. And believe me I manage my spending carefully with the list of transactions that app shows me. I love ESL but I hate to go negative off false numbers.

1) no fingerprint/face scan support 2) bill pay needs more progress reports. Sync between ESL and their bill pay provider is delayed and creates confusion as payments can “disappear” from view for a period of time before they show up completed. 3) no ability to activate replacement ESL credit VISA cards. The 800 number touch tone process fails and puts me into an interminable “all operators are busy” queue that I’ve given up twice on. All told the online experience with the ESL app falls far short of other banks and even the ESL web page.

Mobile deposit of commercial checks is a fail. Does not accept a clear image. This has worked flawlessly in the past. If this isn’t corrected, moving to another bank is in my future.

Great app, clear to understand and navigate. The only issue I’ve had is the mobile deposit feature, the camera specifically, is temperamental. It never seems to like my photo. I’ve taken to just using that feature on my other bank app just to avoid it. Otherwise, great and easy app.

I start with 3 different banks and now it’s only ESL for me it’s the only bank that doesn’t discriminate and literally wants what’s best for you excellent customer service and support if you want to be financially secure bring you money to them that will definitely make you knowledgeable and secure

The convenience of being able to deposit checks is a pretty awesome thing for us night shift workers, however the occasional issue with image processing is kind of annoying, I don’t appreciate having to retake the image 6 times because the system thinks there’s a size difference between front and back, or it couldn’t figure out all the markings on the check.

This is a very easy, intuitive website, whether used from my PC browser or the iPhone app. I’ve used other banks’ sites in my work and for my parents, and those experiences were very frustrating. I’ve recommended ESL to several friends, especially for this reason!

I’ve been a member of ESL since I was 10 years old and 19 years later I would still refer and recommend them. I love the community and family feel. I know the tellers and they always offer such great customer service that keeps me coming back. This app is well payed out and simple to use!

Please add a way to view past logins(ip, location, device, choice of 2 factor) and a way to remove all devices from being trusted. It would also be nice to make it require 2 factor every time I use the app or at least an option to do so. Also would be nice to allow google or Microsofts 2 factor.

I like the change. Helps to not have to take multiple pictures because if it’s not right, it won’t let you take the picture. Nice feature!

The software still does not work. I cannot see any of my transactions on my Visa card or my dividends. Whenever I try to view my transactions on the Internet most of the screen is blocked by logos in the actual space to read what’s important is only about an inch and a half to 2 inches high. The scrolling does not work well at all. It causes the transactions to disappear. This may be the worst Software ever written. It’s been six months And you have not fixed anything at all.

With the most recent app update, can no longer cash checks. I turn the phone to the right like what was posted and can take a photo but it won’t accept the front of the check. Kept saying I have retake the picture even though there is nothing wrong with the picture. Attempting to cash a state refund check. Have never had an issue before.

As soon as I had gotten used to the transfer “button” on the app you got rid of it not to mention you have two of the same “buttons” as replacements!

It’s great to be able to check my account at any time and to be able to deposit on mobile. The annoying thing is that it always prompts me for Touch ID, but when I try to enable it, the feature resets itself to “off”. Every time. Minor complaint, but it would be 5 stars otherwise.

I don’t really like the changes made recently with accessing my credit cards. It’s cumbersome getting to recent transactions. I also don’t like how when you transfer money from say, your checking account to your credit card account the money is immediately deducted but yet the payment on your credit card doesn’t show up for several days.

ESL to begin with is top notch banking. They’re personal, appreciate you as a customer, and give all around great service. The app goes above and beyond all expectations! Easy to use, great services like mobile deposit, and a location section to show you the closest ESL building or ATM. Hands down awesome!

They are the best!!!! They are the best in the business and they save me time everyday with their app. Cash a check or transfer funds in seconds. They are always looking to make banking easier for their customers. If you aren’t a member, you’re missing out.

I have an immediate issue with the current build, being that bill pay crashes the app immediately after tapping on iOS and iPadOS 14.2 Otherwise, the functionality of this app is great. Security-wise, all banking apps should have some form of MFA by now, preferably TOTP. ESL is far from alone in lacking that, though.

I find it easy to use, to get balances and to check on what has cleared. At least some of the issues I see mentioned in old reviews have been solved (for example it shows the balance after each tx).

I was just telling my daughter the other day that the ESL app is my favorite app. The ease with which I can pay my bills, transfer money and check on accounts is absolutely awesome! Don’t change a thing!!! Renee Guider Very Satisfied Customer

Overall online and mobile device banking is exceptional

This is a very convenient app, transfer money whenever I need to & to my closest family/friends that also have ESL! Being able to take out quick loans has also been a huge help when life hits me with expenses. So greatful for ESL!!

Works fine except it will not let you go back in time very far when viewing your transaction history. You also cannot search for key words to find a particular transaction.

All week my app is the best and I love it, except on Fridays and my accounts are not available, There is a display that says app error and I am not able to do anything at all on the app. The app should work everyday, including Fridays. I have called customer service and they suggest to uninstall and redownload and that doesn’t help either.

I love being able to depot checks in the app, but I really wish I could see a visual after of what the check was for, or at least leave a note so I knew what check it was. All it says is mobile deposit.

It’s a real hassle to do mobile deposits. When taking a picture of the front, it doesn’t recognize the image and keeps asking you to take it again. After trying again 5 times, I gave up and deposited my check at another bank that I have an account with.

I love ESL for banking. Their app has a lot of bugs. Suddenly the quick view balance stopped showing up on my phone and my watch though it is turned on for both. It’s very convenient and I hope to gets fixed soon

ESL is a solid financial institution and I prefer to work with them over the big banks. The app is simple and works well. Easy to do simple transfers between owned accounts and mobile deposits.

I use almost every function this app offers. I deposit checks, transfer money between accounts, pay bills, etc. it is so user friendly!

Extremely user friendly application. I use it for everything, having Zelle right in the app, is helpful too!

This app makes my life so much easier, I can always check my account and transfer money from checking to saving quickly and from anywhere.

I have used quick balance forever. All of a sudden it shows only the amount in the accounts and not the name of the account. Disappointed. Having so many accounts it was useful to have the name. I have rebooted iPhone, updated app but still won’t work.

I feel as though on the mobile app we should be able to look up specific dollar amount transactions.

Instant transfers, most other banks are hours or days behind yet alone instant. I like the way you can get talk to someone on the messaging app, about getting help if you need too.

I like I can now make all my payments on the app instead of using a passbook thanks for the update and this wonderful feature

It’s a great app, the constant harassment of an insecure company for me to validate their app’s existence is a big pain. It interrupts my banking and is very counterproductive. I am using the app, therefore it is an acceptable program. If it wasn’t, I wouldn’t use it. I am using the bank, therefor it is an acceptable company. If it wasn't, I wouldn’t bank there.

Esl is probably the worst bank I have ever worked with when considering their fees it’s the convenience at their arm locations and the app that make it worth it.