The bank is constantly doing updates and they don’t inform the clients that the app will be down for long periods of time I have had this problem on at least 4 occasions. They said the app was going to make it easier for clients to pay bills and check balance but if it is down and the client doesn’t know until they try to use it how is that helping. This is a joke when you call them they don’t have any supervisors available to speak to you

3 years ago, Jlonurse

Union doesn’t work for credit boost

This credit union doesn’t participate in capital ones credit boost. Really annoying it’s how I pay all my bills

1 year ago, outer space man

Unable to deposit checks

I have been using the check deposit feature for years with no problems. Five days ago I can no longer deposit checks. After entering the amount of the check and selecting “camera” a message appears to “rotate your phone” but then the feature is frozen and the user cannot continue on the app. Only thing left to do is to close the app by sliding it up. I have visited the bank in person and reported this problem to the bank about 4 days ago and the problem still persists.

2 years ago, Bkb1967

Excited App User

Love the new colors looks slick. The app is reliable and the functionality has improved significantly!

12 months ago, OnlinetoyZ

Check deposit is broken

As reported by many users since mid-September — the check deposit functionality is broken. Should it take over a month to fix that?

12 months ago, stonexoxo

Awesome

I recently opened an account at Excite! I’ve been completely satisfied with in-person and mobile banking! Thanks Excite!

4 years ago, wendyhg

Fraud

I feel as if the fraud dept is lacking and not notifying customers of same. I recently found 6 fraudulent transactions and never once did Alliance contact me about it.

2 years ago, Money bags 2.0

It’s easy, I love it!

Love the ease of online banking via the app especially, making deposits! :-)

10 months ago, Vlara99*

Can’t mobile deposit check

So annoying that I’m only to deposit checks sometimes. Most of the time I can’t because it says to rotate. Sometimes the rotate works & other times it doesn’t. Very inconvenient ‘

5 years ago, Tyree C Coggins

There’s always something goodbye

I need to transfer my money so I can pay people there money and I can’t because there’s always problems with this app and most of the time I am out of town and not able to go to the bank, so they are forced to wait there payment I’m done with this bank and going to Wells Fargo goodbye.

6 years ago, Atcloudwalker

LeeinNC

Easy to use, perfect amount of information

9 months ago, CydeWeyz

Only primary cardholders allowed to use the app?

I can log into the web browser, but I cannot log into the app. Customer service says only primary account users can access the app not additional users

1 year ago, Shanemansnake

Unable to deposit checks

The check deposit feature is no longer working. Stuck on message to rotate device.

1 year ago, Eimaha

32 + years

32 years, never a problem when you have to go into a branch that’s always good, can’t complain about anything

12 months ago, Dee7125

Camera for check deposit doesn’t work

With the new ios 16.0 release, the app doesn’t work with the camera for check deposit image capture.

5 years ago, JimsTrophyWife

Iphone X

Love the app- but wish I didn’t have to type in my password each time. Facial recognition coming anytime soon??

3 months ago, TroopersGirl

Not working

I’ve tried depositing a check for 2 days now, it keeps saying application error. This is unacceptable for a banking app

12 months ago, pantroxx

Camera issue

Camera for deposits stuck on one position

6 years ago, Brandirey

Easy and convenient 👍

So convenient!

6 years ago, Twins2007

Easy

I am very happy with this App very easy to use.

4 years ago, snesbitt

The app doesn’t work properly at all

The old Alliance Credit Union app worked well, but I only receive Error messages from this Excite app. Incredibly annoying and inconvenient!

6 years ago, Clinchah

Great app

Intuitive design, great functional

1 year ago, uuctc

Nice service

Thanks

3 years ago, AnnoyedByCrapSW

Fewest clicks imaginable - so fast and easy

Hire that SW engineer for ever.

2 years ago, Yamile25

Most of the time down

Lots of problems. Most of the time I get errors or the app is not working.

12 months ago, deathspared

Can’t take pic of checks

Can’t take picture of checks

6 years ago, Dr. K-Space

Great App

No complaints!!

12 years ago, Pain for days

Perfectly Pleased

I am so very pleased with this App ... I check my balances daily and my balance history is usually right on the dime. Since I started using this app I am not having any more NSF fees, because I am in complete control. I find the only delay is when i use my card for gas, so I just calculate myself the amount used. App wasn't working properly a few months back, there was swift action from the Credit Union once I brought it to their attention. I was told was a programming glitch and was fixed within a couple days!

9 years ago, Gloria n

My credit union app

I really like this app. Easy to use, helpful with the right things. I wish the phone number was highlighted and noticeable. Sometimes I have questions and need to talk to a live person so having the number bigger or a different color would help.

11 years ago, Da Bo$$

Has a few bugs, other than that great

I've had this app since it came out and it has worked pretty well for me, at times it doesn't show me my account. It says to try again later and its frustrating especially when you're traveling and need to check balances etc. The app when it allows you to do everything normally works great, but its not solid-- either that or the bank does a lot of maintenance work and doesn't allow you to access your accounts. No iPhone 5 screen stretch yet :(

11 years ago, Taiyay

Convenient banking.

I love it! Really accessible and easy to use. It helps me manage my account at all times! My one suggestion would be on the ATM locater page, if the screen would refresh and load new locations if you move the map in that new area.

10 years ago, redneck button fan

Couldn't be happier!

I can do everything I need and want to! It never crashes, never lags, never ever gives me any reason to get frustrated! Alliance has done great! It's very secure, all I need now is to get my estatments via Alliance Credit Union Application. Never hesitate on getting it.

11 years ago, wndrwmm17

It's Money!

Was very excited when the app became available. There are still some features that I'm anxiously awaiting, but I know it takes some time! Thank you for making account view and transfers available right now. Can't wait to see more :)

7 years ago, Noface2

Handy

It's very convenient to be able to bank from mobile with simple but functional interface. I find myself using it more often than a PC browser.

8 years ago, Mrs. choo choo

Helps me get what I need done

This app has all the usual functions of a bank. Mobile deposit, transfers, balances... It's perfect to handle all of your on-the-go needs. Love being able to monitor my money. This app makes it easy.

7 years ago, Viicktourea

Checks

It made a lot easier being away from home. There is not an alliance where my school. So the App comes in handy. I love how I can take a picture of my checks and it sends directly into my account.

12 years ago, apolomaz

Well done tis is it.

Tis app is one of the best for all Alliance costumers. We bing all wetting for it came great. Can you please update so we can all deposit check thru the camera from the iPhone. Thanks Alliance

11 years ago, Lt451

Lacking one feature

I am a member of another credit union that uses what appears to be the same basic webpage and app and they offer a photo check deposit. Come on alliance, time to step up. Other than that, it's a great app.

9 years ago, Buster-Chloe

Great App!

Love this app. Can do most everything I need to do. It would be nice to have a specific iPad app, however, I've been able to use the iPhone app with absolutely no issues.

11 years ago, Mcraftdriver

Get it you will use it

Two words you usually do not see at the same time greatly USEABLE and APP. Nothing you would want to do you can do it from this app with a couple of finger strokes

7 years ago, Rinji~

Good for Distance Banking

Alliance has been my bank for a long time, but I've moved around a lot, so as someone that does a lot of remote banking, this app is great! Love how they keep adding new features.

10 years ago, scrablle dude

Great app!

Great app. Love the new update that allows you to deposit checks from home! Now if you would just allow me to deposit cash from this app it would be "doubly" great!!

12 years ago, Jaywuro910

Account history

Needs to allow me to access my account history. Dont have any problems otherwise! Great app.

9 years ago, Saratoga Bernie

Alliance Mobile App

The deposit feature is easy to use. Excellent app! Thank you for the Ability to deposit checks remotely.

8 years ago, Kianna of CA

Saves lots of time

Love the app. Can check balances very quickly and can make check deposits through app. ++. Only negative is that I can't pay my Visa that is issued by Alliance on the app. I can view balance, but that's it.

8 years ago, ThottyK

Excellent app

Love it, didn't feel like going all the way to the bank to deposit my check..and this app saved the day

9 years ago, Doogiemom

Good app

Would like to be able to pay credit card from this app, but have to go online to the webpage- otherwise very functional.

11 years ago, KajuMan

Great App!

I am happy with the ease and function of this app. Would have given 5 stars if it had the "Bill pay" ability as the online site allows. But for the most part...it's great!

11 years ago, felixkitty

Simple

Love to be able to see my balance and make transfers when ever I need to. Great app! I would give it five stars if it had remote check deposit. I collect rent checks, and stopping at an ATM is such a hassle.

12 years ago, SF Girl 985

Needs work

I can view my accounts but get an error to "not available try again later" when I try and get my account history. 5 days and 10 times later, still get the error.

Description

Skip the line and save some time with the Excite Credit Union mobile app. Get 24/7 access to your Excite CU accounts with all the modern amenities so you can spend more time binge watching shows, avoiding people, and living your life how you want. Here’s what the app includes: • 24/7 access • View current balances • Remote deposits – deposit checks from your couch • Transfer money in real time or schedule it • View statements • Locate branches and ATMs • Set account alerts • Pay bills or stop payments • Schedule an in person appointment • Apply for loans and other offers To learn how we protect your privacy, please visit http://www.excitecu.org.