The bank is constantly doing updates and they don’t inform the clients that the app will be down for long periods of time I have had this problem on at least 4 occasions. They said the app was going to make it easier for clients to pay bills and check balance but if it is down and the client doesn’t know until they try to use it how is that helping. This is a joke when you call them they don’t have any supervisors available to speak to you
I have been using the check deposit feature for years with no problems. Five days ago I can no longer deposit checks. After entering the amount of the check and selecting “camera” a message appears to “rotate your phone” but then the feature is frozen and the user cannot continue on the app. Only thing left to do is to close the app by sliding it up. I have visited the bank in person and reported this problem to the bank about 4 days ago and the problem still persists.
I feel as if the fraud dept is lacking and not notifying customers of same. I recently found 6 fraudulent transactions and never once did Alliance contact me about it.
So annoying that I’m only to deposit checks sometimes. Most of the time I can’t because it says to rotate. Sometimes the rotate works & other times it doesn’t. Very inconvenient ‘
I need to transfer my money so I can pay people there money and I can’t because there’s always problems with this app and most of the time I am out of town and not able to go to the bank, so they are forced to wait there payment I’m done with this bank and going to Wells Fargo goodbye.
I can log into the web browser, but I cannot log into the app. Customer service says only primary account users can access the app not additional users
I am so very pleased with this App ... I check my balances daily and my balance history is usually right on the dime. Since I started using this app I am not having any more NSF fees, because I am in complete control. I find the only delay is when i use my card for gas, so I just calculate myself the amount used. App wasn't working properly a few months back, there was swift action from the Credit Union once I brought it to their attention. I was told was a programming glitch and was fixed within a couple days!
I really like this app. Easy to use, helpful with the right things. I wish the phone number was highlighted and noticeable. Sometimes I have questions and need to talk to a live person so having the number bigger or a different color would help.
I've had this app since it came out and it has worked pretty well for me, at times it doesn't show me my account. It says to try again later and its frustrating especially when you're traveling and need to check balances etc. The app when it allows you to do everything normally works great, but its not solid-- either that or the bank does a lot of maintenance work and doesn't allow you to access your accounts. No iPhone 5 screen stretch yet :(
I love it! Really accessible and easy to use. It helps me manage my account at all times! My one suggestion would be on the ATM locater page, if the screen would refresh and load new locations if you move the map in that new area.
I can do everything I need and want to! It never crashes, never lags, never ever gives me any reason to get frustrated! Alliance has done great! It's very secure, all I need now is to get my estatments via Alliance Credit Union Application. Never hesitate on getting it.
Was very excited when the app became available. There are still some features that I'm anxiously awaiting, but I know it takes some time! Thank you for making account view and transfers available right now. Can't wait to see more :)
This app has all the usual functions of a bank. Mobile deposit, transfers, balances... It's perfect to handle all of your on-the-go needs. Love being able to monitor my money. This app makes it easy.
It made a lot easier being away from home. There is not an alliance where my school. So the App comes in handy. I love how I can take a picture of my checks and it sends directly into my account.
Tis app is one of the best for all Alliance costumers. We bing all wetting for it came great. Can you please update so we can all deposit check thru the camera from the iPhone. Thanks Alliance
I am a member of another credit union that uses what appears to be the same basic webpage and app and they offer a photo check deposit. Come on alliance, time to step up. Other than that, it's a great app.
Two words you usually do not see at the same time greatly USEABLE and APP. Nothing you would want to do you can do it from this app with a couple of finger strokes
Alliance has been my bank for a long time, but I've moved around a lot, so as someone that does a lot of remote banking, this app is great! Love how they keep adding new features.
Love this app. Can do most everything I need to do. It would be nice to have a specific iPad app, however, I've been able to use the iPhone app with absolutely no issues.
Great app. Love the new update that allows you to deposit checks from home! Now if you would just allow me to deposit cash from this app it would be "doubly" great!!
Love the app. Can check balances very quickly and can make check deposits through app. ++. Only negative is that I can't pay my Visa that is issued by Alliance on the app. I can view balance, but that's it.
Skip the line and save some time with the Excite Credit Union mobile app. Get 24/7 access to your Excite CU accounts with all the modern amenities so you can spend more time binge watching shows, avoiding people, and living your life how you want. Here’s what the app includes: • 24/7 access • View current balances • Remote deposits – deposit checks from your couch • Transfer money in real time or schedule it • View statements • Locate branches and ATMs • Set account alerts • Pay bills or stop payments • Schedule an in person appointment • Apply for loans and other offers To learn how we protect your privacy, please visit http://www.excitecu.org.
