It’s real easy to navigate and use.. Only time I had an issue is when I made the first payment on my loan and it did go through.. However it appeared to not go though and I tried it several times but in all actuality I made several payments all at once.. Yea it was 99% my fault but it showed me it wasn’t paying it
For the past 4 months every time I go to make a payment on my loan for my vehicle I can not. The payment option button does not work! I’ve been told repeatedly that this is happening to a few customers and it is being worked on….well, I’m about to try it for the 5th month in a row and odds are, the issue won’t be fixed. Therefore, needless to say I’m a bit disappointed in the app. It needs to operate correctly for ALL customers! Instead I’m having to be on hold forever until I get through to a customer service agent and then I have to repeat the same spill over again how the app isn’t working when I hit “make a payment”….it’s become a huge process and it’s very frustrating bc it’s not getting fixed!!!!
Running total with final balance showing on last entry is not working
When you look at the account on this new app you have to find your final balance after all items have posted. This app needs to be fixed for that glitch. The posted items both deposits and withdrawals should be running from bottom (oldest) to top (newest) and the last entry on top line should show final ending balance Robbie c
This app is ok but what is missing is the ability to turn your card on and off from the app. Anyone who has the capital one app knows what I am talking about. Update… FB has really done a nice job of updating their app. You can customize alerts, set spending limits and you now can turn your card on and off with just a toggle button.
Like the app for most part but setting up alerts is confusing and I still can’t get them to work. I want to be able to see and get notified every time credit card is used. I also don’t understand why I can’t see current/past statements in app without having to sign up and get them emailed to me. Maybe a programmer can look at American Express app or capitol one app and get some ideas on how to make this app simpler and more user friendly.
I have been a long time FB insurance customer and was looking for a bank that had better yields and returns than current bank. I did my research and found FB bank. Downloaded the app, opened an account and transferred money. Waited to get bank cards so we could start to move accounts. That was 6 months ago. I have messaged, through the app as directed, 6 times looking for any kind of contact or follow-up. Not even a AI generated “Thanks for contacting us” message. Nothing. Zero. Zip. Nada. So I can only assume no humans work for this bank. I have no choice but to continue my search and find another institution. I will also be looking to move all of my insurance business as well. The app works well, except messaging, and is easy to use. That is why I gave it 2 stars. Good luck to you if you go with this app and bank.
I have a CC account with Farm Bureau Bank, and their payment app is garbage. We have other CC accounts with Chase and their app is so much more user friendly. The FB Bank app is slow, takes a long time to show statement info, doesn’t update quickly enough, and doesn’t provide info on outstanding statement balances. We use our FB Mastercard exclusively for purchases and payoff monthly. We can never tell how much we actually owe because their statement doesn’t update quickly enough and there is always an outstanding balance. Do better FB Bank.
Love ability to quickly review accounts, transfer funds or deposit checks with mobile deposit. Only frustration was for a while it asked me to confirm my device almost every time but that seems to be resolved.
There is only one thing that gets a little confusing and that’s how to accurately start/stop weekly money transfers but the customer service was fairly easy to work with when I had questions. It’s a decent application for what I use it for.
Great app! No issues here! I also downloaded the card lock! Great feature too. I would definitely recommend anyone to get both app. I don’t under why people make such a big deal about downloading the card lock app, just follow instructions
Good app to use and manage your money and see your statements. The app could be a little faster, as the transitions from page to page are a little slow and choppy. However, still a great app and easy to use. Will recommend to anyone.
This app is extremely frustrating to use. It’s hard to make payments to the loan. It won’t let me input a form or payment without completely removing another. The balance still shows as due even after the payment is made. It won’t let me make split payments or any amount other than just 1 or 2 full payments. Using this app makes me wonder if the designer actually uses this bank for their banking activities.
This app doesn’t really live up to my expectations. It is easy to login but then you just have a link to an external page for your account. Most “modern” apps have all of your account information on the landing page with convenient links for all of the most common activities like making a payment… Should check out the competition and do a serious update.
FBB is a unique bank and app is also unique. That it is good or bad I haven’t decided. I like the personal service when I call bank. App is user friendly though as I said unique. Don’t upgrade or improve. That usually just makes things harder to use. It’s not a video game that has to become more and more challenging. Keep it simple. Unique!
I like using the app. I had a little bit of an issue with the card controls app but I called customer service and a very helpful lady assisted me. Overall, very happy with the app.
Great banking app. Has all the functionality I need for mobile banking. Payments, transferring funds, depositing a check capture, setting alerts and more.
This app is very easy to use. I love the convenience of having my car loan, checking info and credit card all at one glance. Deposits and transfers are a snap!
Have had to re-register my device nearly every time I use the app, debit card controlled by separate app that doesn’t always want to connect, and hard to find account info. Definitely needs some tweaking.
I’m still not getting purchase alerts even after using 30 minutes of my time talking to customer service not counting all the time with the phone tree to get customer service. Your old system worked fine why change to a system that doesn’t work
The system never remembers username/password combo. You can click ‘remember me’ and it still won’t. Trying to reset the password is an act of Congress, and sometimes it will lock you out after one failed attempt. I’m trying to pay you, and you make it extremely difficult. No good.
Super hard to do mobile deposit, you have to take several pictures before the app likes the picture. Never had such a hard time with mobile deposit with any other bank. They need to improve this.
This is not a user friendly app. Have problems every time I go to log in. Problems making payments and the payment should show right away and it takes 3-4 days to show.
Love Farm Bureau. Love the Farm Bureau credit card and the points system they offer. The app is outdated and does not compare to other banking apps that I have used like Capital One. Has some room for improvement!
Bank securely anytime, anywhere with Farm Bureau Bank’s FBBmobile app. Quickly check balances, pay bills, view transactions, transfer funds, deposit checks, and more from your mobile device or tablet. Must be enrolled in Online Banking at farmbureau.bank to use FBBmobile. *Standard mobile web fees may apply. Please contact your mobile carrier for more information.
