2 years ago, This-Nickname-Is-Now-Taken
Frustrating
Pros: - the food is decent Cons: - YOU HAVE TO BUILD YOUR BOX FROM SCRATCH EVERY TIME, NO RECURRING ITEMS EXCEPT FOR MILK! Every week I have to spend a good 30 minutes removing each default item and then adding each individual item of my choice to the box because the app doesn’t allow you to just reorder the same items every week. The boxes they offer don’t have anything I want, so I have to manually delete every item (which is a hassle due to broken UI) and add every item that I want. - The app doesn’t keep you logged in, you have to manually log in every time. - The horrid $27.50 minimum requirement for *produce* makes me order far more food of that category than I can actually eat, leading to food waste. I can’t buy and eat $27.50 worth of fruit, but I don’t want anything else, so I end up throwing about a third of the fruit away. The app doesn’t care that I actually spent a whopping $84.78 on the box due to numerous *grocery* add-ons, noooo, they want you to order excessive amounts of food and waste it. - The UI is inconvenient at best and completely broken at worst. I bet it was never actually tested before release. The “hit boxes” for buttons are misaligned, the app doesn’t register when I tap on buttons half the time, and I end up tapping the wrong things *more frequently* than the ones I actually need to. I do not encounter this issue in any other app, to the point where at first I thought something’s wrong with my phone. But no, my phone works great, it’s just whoever designed and built this app did a very lazy job. - The box always contains some sort of recipe page and a page-long receipt, which is just 100% waste of paper. I ordered a FRUIT BOX people, I am not interested in your garlic soup recipes, take a hint. And I know what I ordered, no need to print it all out for me. If I order boxes every week, then I’m one year I end up throwing away 54 pages - a whole book-worth - of paper, doesn’t that bother anyone? hello? You know this all could be an email, right? - Oh and, what do you suggest I do with all those freezer bags? They aren’t recyclable. HelloFresh figured it out with some thick cellulose paper wrapped around cold items, maybe you can look into that? Anyways, this service is a mess. Good food, again, but the app is horrible and deserves one star at best. I’ll update the rating if they get their stuff together. I will be cancelling my subscription soon if they don’t.
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