I wish you would give a warning that we are required to change our password in a few days. When you request that I change my password, I agree with this policy, but it seems to happen at the worst times. I would like a countdown, something like, “In 5 days we are going to require you to change your passcode
Firstbank Southwest is so accommodating and all the personnel so friendly, I can’t imagine banking anywhere else. To my friends and newcomers to town, I always recommend Firstbank!! Keep up the good work. You have many satisfied customers.
Most of the features work well, albeit a little slow and clumsy. The constant signing out of the app and having to retype in my password way too often makes it difficult to keep up with my bank account in real time. Adding the ability to continue on with a face or thumb ID helped but it eventually signs me out at the most inconvenient times when I don’t have my password handy to re-enter (which I have to write down because they still make you change the password every 6 months or so with a password you haven’t ever used before.)
Once again the Face ID is broken, guessing the answer is delete and reinstall like several others times. Maybe I need to delete my accounts at FBSW and reinstall at another bank?
I have to delegate this app and re-download every other week! Please fix this issue. It will be working great and then I try to log in and it will tell me it can not authenticate!!! Please fix! Other than that I have no issues!
I have tried numerous times to deposit checks from this app. I have called support who just told me to delete the app then download it again. It doesn’t work. I keep getting an error. I don’t live in the same town as the bank branch so I can’t easily deposit checks. Great bank, horrible app!
It’s not just the app either. When the app is “unavailable”, which is sometimes for weeks, I have to check my account in my browser. The mobile site is terrible and the sign in process itself is a headache.
Start banking wherever you are with FirstBank Southwest Mobile! Available to all FirstBank Southwest online banking customers. FirstBank Southwest Mobile allows you to check balances, make transfers, pay bills, deposit checks and find locations. Need to find a branch or ATM closest to you? With Find Near Me, FirstBank Southwest Mobile will discover your location and provide you with addresses and phone numbers on the fly. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount or check number. Transfers - Easily transfer cash between your accounts. Bill Pay - Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone. Remote Deposit Capture -Deposit checks while on the go. Locations - Find nearby branches and ATMs using the built-in GPS. Additionally, you can search by zip code or address. All features may not be available in the tablet application.
