The app in my opinion is terrible. Half the time I try and log in it says they are unable to verify info and then I have to call customer support to get into the app. They try and tell you how you can spend your money. I am constantly transferring money to my saving and checking account and if you do it to many times it prevents you from making transfers in or out of your saving account. I will be leaving FCB bank for this reason
The app works great for everything I need it to do. Very user friendly and very easy to make deposits or transfer money in seconds. Customer service has always been very helpful when I have needed them.
It has been a little over a month the app for iPhone doesn’t work. All it does is stays blank, white screen for about 30 sec and disappears whenever I click on the app to open. I have re installed the app several times, i am updating the apps thru the App Store daily, I have reset/turned off my phone, I called the customer service help desk number and no help. Please fix, I am running iOS 14.5
App constantly logs me out for inactivity. Every month it logs me out and will no longer recognize my security settings. At this point I might as well go with a different bank that has a better IT department and app developer.
I was beginning to think about switching banks because I wanted an app to use. Then I got a postcard about the app coming out! Thanks FCB for finally making an app! Now I will stay! The app is easy to use and can put my balances at my finger tips. I wish it had a description of what it takes to turn on the picture depositing.
This app seriously has me considering leaving this bank just because it’s a constant hassle. Every 3rd time I log in it sauce it can’t identify my credentials and I have to reenter my password because it turns FaceID off. Then about every tenth time I have to wait for a phone call with an authorization code… while I’m trying to use the app on my phone. Just implement proper two factor identification that we’re allowed to opt in to if you want to make the app more secure, because the current security steps are absolutely worthless.
This app lacks a ton of stuff and is pretty useless in all honesty. To start, you always have to know your password to even get into the app in the first place, which is incredibly annoying. If you use the autofill password feature through iOS, your password is not listed under fcbbanks.com as you would expect, instead it’s under some stupid “securebanking.com” name garbage. Then once you finally get into the app, there are practically no features. You can check your balance and that’s about it. It will not show you your full account number or routing number which you may need in a pinch (why I thought the app would be useful in the first place). A good app feature would be to get a notification when your card is charged, letting you know who charged it and how much was charged, for confirmation. But of course, that feature is not in the app. Don’t waste your time even downloading this app because it will be worthless if you need practically anything from it. Just go to the bank’s website. And even using the website, you still probably won’t be able to get the info you need (if it’s your full account number). FCB is a pretty terrible bank, and this is a pretty terrible app to go along with it.
Available to customers of FCB Banks, enrolled in Online Banking. Mobile Banking is a free mobile banking app that provides secure, 24/7 account access. With Mobile Banking you’ll be able to: • Check your account balances • View recent transactions • View Checks • Pay bills • Pay People • Set Debit Card Controls • Transfer money between your accounts • Find ATMs and locations • Make Deposits (fees may apply) *Message and data rates may apply Utilize this app if you opened your account at any of our FCB Bank locations in Illinois or Missouri. Getting started is easy! Just download the app and have your existing FCB Banks Online Banking Access ID and Password available.