Fibre Federal/TLC Credit Union

I’ve banked at Fibre for 19 years and Within that time frame I’ve only had two complaints. 1. I didn’t feel I should be charged $30 to stop a transaction, that seems a little ridiculous and 2. I’m limited to 6 mobile transactions and then I need to come in. One of the points of having this is to make things more accessible, easier and less of a hassle. 🤷🏻‍♀️ however I have to say that only having two complaints in 19 years of banking with Fibre is pretty dang good.

I absolutely love The app and the convenience!! I have gone into the bank before when it was not working... realizing how convenient it was when it worked! I Love being able to deposit my check, check transactions, transfer money without even having to come in. It saves time and allows more time for me for other things!! BUT it has been very difficult... it works sometimes but I would say more than half of the time it doesn’t. I will go to check what I have in there or deposit check or just account balance so I don’t go over.. or just to transfer to pay another account.... and it doesn’t work! Very frustrating. I will have to wait until the app is up again which can take days and as some things are time sensitive this is not so convenient... would love it even more if it works!!!!

After 45 years with Bank of America, never getting any perks are being able to reach them easily, we recently switched to FFCU. What a difference! Always able to talk with a person, and a friendly person at that! We’ve successfully refinanced our car and RV, as well as our home. Everything has been super smooth sailing! We can’t say enough good things about FF see you and look forward to years of working with them.

I enjoy the kind people who work for Fiber Federal. I have never had problems talking to anyone who work the bank. I enjoy knowing I have had fiber federal since I was in Elementary school. It seriously keeps one less stress in my life. Thank you for the security and integrity in all you do and train your employees. I also appreciate those who are good at math and good with people.

Every time I log on , not to mention ,it takes longer for me than the old site. I thought it was my internet, until I tried it elsewhere. Anyway when I log in it keeps taking me to bill pay first. I have tried deleting site and downloading it again, obviously to no avail. The frustration is mounting and if I didn’t have so much linked to my account, I’d probably bail. By the other reviews I appear to be the only one with this problem. Oh and BTW this complaining has nothing to do with the personnel or the bank itself, just looking for a resolution. Any ideas ?? Thank you in advance.

The app often malfunctions. Often times I will get error messages saying the servers are busy, proxy error, or an unexpected error has occurred. On top of that, the app is poorly designed from a visual perspective. The layout is difficult to manage and many of the buttons lead to outside links.

I am never able to deposit a check without being logged out no less than 3 times! I am always attempting to take the picture of the check and it tells me that it times out! Every time!! I have never been able to deposit a check on the first try!!!!!

You would think that with longevity with a financial institution they would have you covered with no fees if you decided to cancel a transaction that is I question! It goes to show just how much they believe in there long term customers! That’s really unfortunate that’s for the heads up not to bank with this institution!

Fibre Federal Credit Union has helped myself and my family with our financial needs. The staff are always friendly, knowledgeable, and always go above and beyond to meet our needs. Thank you for all you do! You just don’t see this level of great customer service anywhere else! Deborah

They finally updated the app and this version is everything I hoped for! If you ever tried to use their old version and weren’t happy with it, trust me and give this one a chance. I called and they helped me set it up quickly, and I’ve had no issues. It has made my life so much easier.

It’s nice not having to stand in line or go through drive through to take care of banking transactions. It so convenient that I can do it at home or at work, very quick.

The new app is a big improvement over the old one. When signing in it on my phone the dialog box was so small on the old application that I couldn’t see if I was typing correctly or not. This one is larger and easier to see. The new app also supports fingerprint ID making logging in by typing unnecessary.

I haven’t been to the bank in months! I can deposit my checks and reconcile my checkbook with e-document statements from home. No more leaving work to go to the drive-through.

I can’t access my accounts easily like I used to. Ever since I updated it, it crashes on login. I have to use web browsers anytime I want to view my accounts or transfers. Super inconvenient. I even updated my IOS to the most recent version to see if that would fix it, and still crashes on login every time, even after multiple reinstalls.

So glad I picked the best credit union to fulfill all my banking needs and the Mobil deposit is a blessing since I work all over I can do all my banking needs from the app . And I was able to close all other banking accounts and just use fibre

I love being able to make mobile deposits without having to come in. All the people that I have dealt with at the credit union have been wonderful

It is so frustrating that it continues to not take my info. At log in, it try’s to authenticate but pops up with wrong phone numbers that are not mine. Not a user friendly app.

I’ve been a member of TLC since 1989 and it has been one of the smartest moves I ever made. They are by far superior than any bank I’ve dealt with and provide everything any big bank provides.

Linking accounts only allows me to view balances, and that’s about it. I would like to be able to move money from other bank accounts as well otherwise linking the accounts is a waste of time for me

This is the best banking there is. Been with the bank for 40 years, helped me so many times. And the banking on line is so easy. if I need anything I just call and everyone is so helpful.

Having the Fibre Federal Banking app has been a great benefit for me. All the information you need regarding your loans is always easy to access through this app!

Everyone’s always so helpful if I needed a alone it was done very fast sometimes in a matter of a few hours.

Not only is this customer owned bank a great institution, their app is easy to use, and contains everything a person needs to get things done.

Dealing with the TLC in Seaside Oregon has been a positive experience always in the years that I have been a member there always ready to help you and work with you

I love this app! So fast and easy!! I also love using the mobile deposit for when I’m busy and never need the money right away! Very convenient and helpful.

I love the app. It’s smooth going. It would be nice if you guys had a pin option for logging in to do transactions. Thx

Have been a customer for many many years. I am beyond thrilled with their helpful staff.

I like the concept and from the beginning the app worked really good. From about 2019 the app has had a lot of glitches in it to where you become very frustrated. They are very supportive when you call and I have never waited very long.

Deposit checks in minutes. Check balances and make transfers easily.

Works great for iPhone! Easy to access all the info you may need for your account!!

I love the fact of easy access to my account, transfers, chats, able to click on updates. Thank you

This is perfect easy to use very convenient nice layout quick access

I have a lot of apps on my phone but there’s only a handful that I check every day, the fiber app is definitely one of those, keep up the good work. Thanks

I love the convenience and excellent service they all provide, with the times changing, they are still there for us all, thank you.

I really wish they would stop changing this app! I love tlc but please stop changing the app! Go back to the one where I could see my checks!

Pretty smooth operation. I can pay all my bills and loans easily. I go to the bank less often now. I sure miss the cookies

The people at Fibre are, absolutely, fabulous. The systems are good, when they’re working and The systems, being down, on occasion, took away my fifth star.

Have had such GREAT service and support for many years from Fibre Federal. Truly one of the best business decisions I have made!!

I’ve been with Fibre Federal for 42 years. You’ve helped me financially several times, tractors, cars, trucks and even drilling a well. The best Credit Union in Longview!!! Kenneth L Masters Jr

I feel so good about being able to instantly check balances and transfer money deposit checks and much more.

I would like to see time of day on the date stamps of deposits and withdrawals then this would be perfect thank you on deposits and

I’ve been with this credit union for 43 years, and always get great service!

Thank you for upgrading your app it is a big step up with security and ability.

This app upgrade has a serious bug. It has review and payment reminder pop ups that freeze the entire thing and there is no way to exit. Then you have to login to the full website to do anything. Ugggg

I love using the app but I wish you would bring back the the ability to use landscape orientation!

I love this bank. I love all the employees, the service, everything. I can’t imagine ever switching banks.

Nice to be traveling and be able to check on my finances…

I don’t like how it logs me out every couple month and makes me put my password in my phone identification is good enough

Usually I can get into the app easily but the past few times I have tried to get in, it continues to show me the 3 little dots showing that it’s loading but it does that continuously. My wifi connection is perfectly fine, it’s the app

It is very helpful with making banking easy.