I love everything about this Bank! They know you by name and make sure to call you by name when you go in. They have free checking options and allow you to open more than one account without extra fees. The mobile app and website is super user-friendly and I like the ability to be able to move money back-and-forth between personal and business accounts.

4 years ago, Boopie White Kirby

Banking....

I’ve been with this bank for several years now and it’s the best banking experience I’ve ever had. The service is great and the employees are awesome with their knowledge and willingness to help you have a good experience. This bank is about respect and treating people right. I just can’t say enough good things about the Shelby,NC office and the online assistance.

3 years ago, ambdwebb

Very buggy app

This app worked okay when I first downloaded it about 6 months ago. It was a little buggy but still worked. It is the most basic app that I have so I would expect it to function without too many issues, but in the last few months it stopped loading from time to time and now it will not load at all. I have a white screen when I click the app and if I wait too long it acts like it’s freezing my phone. I keep a really close eye on all of my bank accounts so this is REALLY annoying. I have an iPhone 11 and none of my other apps are having any issues. Just this one.

5 years ago, miked12345

No touch logon / Logon screen issue

I like the bank but this mobile app needs to get updated! I’m used to having a touchscreen login from my old bank which makes this process a lot easier. Also, on my phone the place I have to put in the password is half covered up with a keyboard screen and I have to be very careful otherwise when I try to type in the password otherwise I get an error.

2 years ago, BB Puckett

Deposit to mobile acct.

This is the best feature for me at this time.. being out of the area and still being able to deposit a check to my acct. is so helpful to me!

2 years ago, AtlanticBreeze

We love Fidelity Bank!!!

We love Fidelity Bank for our business and personal banking needs. We haven’t been in a bank since we switched to Fidelity. Easy and fast!

3 years ago, oldarklady

Needs some work

I enjoy using this app just wish it wouldn’t keep turning off the fingerprint login. I have set it up over and over again. It’ll work maybe two times then I have to start all over with the full login. Other than that it’s great.

3 years ago, Dave Baldwin in Raleigh

Excellent customer service!

Fidelity is a great bank to work with and they really care about their customers!

5 years ago, dhobgood9510

Review

I bank at the Oxford Branch. I must say, you have a great team working there. I would give each of them an A++++. They each go over and beyond to assist their clients.

2 years ago, BeeMover1

Keep up the good work

I appreciate the friendly and personal approach of the staff. They help me a lot! Thank you

3 years ago, haizydaze

Horrible

Purchases affect available balance hours/days after purchase making me believe I have more money in my account which leads to outrageous overdraft charges even though when I signed up for a checking account, I stated I wanted to have the purchase be declined instead of going in the negative & accumulating overdraft fees. Horrible app/horrible bank.

1 year ago, stoner2512

Good bank bad app

A company with as much money as fidelity should keep their app working as well as a local credit union. Over the past few months the app has been down considerably and for a large bank that is condensing offices they should have better online presence and presentation.

5 years ago, mobile deposits.

Deposit check.

Easy to process. It was about time!!! Need to get it on iPad too now. Thank you.

5 years ago, AnnBest

More security features needed

Just read article about FBI alert for ATM heist affecting small banks. Fidelity needs to incorporate more security features with Mobile/PC access. For instance, generate a a text passcode for additional security.

4 years ago, za_own.

Needs to be updated

There has been some bugs that concern me for security issues, I also think the app is lagging behind other banks... Touch ID login would be nice, as well as support for Apple Pay.

10 months ago, wesmattfv

Great service always! Thanks

Great service always!!

7 years ago, Gsfornow

Needs work

App is bugged? Save user is function not working, have to answer security ? Every time, check the terms and conditions every time.. too much just to log in... I have deleted the app and reinstalled 4 times now. Same thing..

1 year ago, Mrs.Favro

App no longer works for me

This app used to be great but now it crashes immediately upon opening. I even uninstalled and reinstalled in hopes it would fix the issue, but it still crashes every single time 😞

4 years ago, mlpbc

Bank review

Good people at Roxboro office. Always courteous, fast and extra nice for us. Recommend them all.

4 years ago, Passionate FCB client

Solid!

Highly functional. Easy to use. Great utility.

1 year ago, jlilest

Face ID login broken...

Lately the face ID fails to login after maybe one successful login. At least they enabled pasting into the password field.

5 years ago, Cole - LEE

Needs Face/Touch-ID login

This app is so much better after the recent update! It would be nice if it had Face/Touch-ID login.

4 years ago, nacholibrefan69

Not good

This app goes down every other day. If I could give it less than one star, I would. As soon as I am able to, I will be cancelling my account with fidelity and moving to a bank that uses technology from AT LEAST the 1990s.

5 years ago, gdgvfcubbkkb

Not enough features.

I would love to be able to add new bills in Bill pay using the app

3 years ago, #1chacha

First time app.

Like it! Easy to use. Thank you.

4 years ago, Red#6

New update

Need facial recognition

3 years ago, Abracdaba

Easy

The app is so Easy to use.

6 years ago, CMAbell

Please add touch-ID to Login

This is about the only app I use that does not have touch-ID capability to login. Pls add this!! Thanks!

4 years ago, Jack Cagle, Ed.D

Excellent Service App

Fidelity Bank rocks!!

4 years ago, Amy T Reeves

Amy Reeves

I love everything about Fidelity

3 years ago, jblackman79

App

Great app very easy to use.

7 years ago, Soccerbeast10053

Important feature missing

The new app is sleeker and a little better but why did you take away our ability to see a snapshot of checks?????? All we can see now is the amount. I used that feature a lot.

3 years ago, MikeG311

Error

Keep getting a message that I have no internet connection...

5 years ago, kerr Dam

Nina Robinson

This app will NOT take a money order!

3 years ago, Ana-/

No Zelle

Not able to use zelle

7 years ago, Jmbbrho

Deposits

Since last update the mobile deposit has stopped working.

9 years ago, Bfedoro

Great app-easy to use

Love using this app! It's easy to check my balance, do a transfer, or even deposit a check when I can't get to the bank.

7 years ago, MikeHallYall

Mobile Deposit Broken

As with other reviewers, the mobile deposit function stopped working with the most recent update. As this function was one of the main reasons I chose this bank over another, I am very disappointed. Hopefully this will be fixed soon, although it has already been over a week with no fix...

9 years ago, Fuquay27526

Does not work

After downloading iOS 8, does not work. Asking questions that I have never been asked by Fidelity Bank. Please update.

7 years ago, tharrington3

Mobile Deposit Not Working

Update on 6/10 has broken mobile deposits for me.

9 years ago, Diamondrop93

Update

Great app. It would be great if the app could possibly updated to offer more options, like allowing me to see an image of the checks that go through my account.

8 years ago, Stag15m4

Behind the times

This is a decent app and does everything it is supposed to however the features in the app pale compared to similar banking apps. Even just a fingerprint authentication would make this a much better app. ...Of course it is free...

7 years ago, Tythes

Mobile banking ruined

The mobile deposit that I loved so dearly is now no longer working. I loved the ability to mobile deposit checks since I travel constantly. The instant balance is okay nothing to fancy and I would rather go back to the old version to get my mobile deposit back.

7 years ago, Parmom

Mobile deposit broken!

I, too, am disappointed the mobile deposit feature is not working, as this was the primary benefit off this app. Please fix this quickly!!!

9 years ago, ncfaulkner

Not working

Since updating phone to iOS 8 can't use app. So I deleted it and re-downloaded it. Now it ask me security questions that I have never given to the bank and will not let me in.

9 years ago, The Dave77

Won't work

The app has not worked in months. Have tried to report to Fidelity but their email does not work either.

9 years ago, Lindsay8786

Needs update!

Not compatible with Apple update. App no longer works. Please make the appropriate changes - thank you.

9 years ago, SparkyzFan

Can not use it

This app is not compatible with my iPod.... Never had a problem like that with any other app. :((

9 years ago, Realast8

Doesn't work

Asks security questions I've never seen before or setup. Can't login. Need a fix ASAP! (iOS 8.1)

9 years ago, Mike19699

No good

Not working

Description

Fidelity Bank Mobile Banking provides convenient, 24/7 access to your Fidelity Bank account information from your iPhone. It’s fast, secure and FREE. With Mobile Banking you can easily: •Check account balances •Monitor account activity •Transfer funds between linked accounts •View and pay bills •Search for branch locations •Make deposits using your phone REGISTRATION: To use the Fidelity Bank Mobile Banking App, you must be enrolled in Fidelity Bank Online Banking. To enroll in Mobile Banking follow the steps below: 1.Log in to your Fidelity Bank Online Banking account 2.Select Customer Service and then Mobile Banking on the main navigation menu 3.Under Your Name select Enroll 4.Terms and Conditions will appear, read the Terms and Conditions and if you agree, select to the left of the screen “I accept these Terms & Conditions”, then select Continue 5.Menu of Mobile Services will appear, select the Applications desired, then select Continue (mid of page) 6.Accounts will appear, select Account(s)that you want to appear on your cell phone and create a Nick Name for Account(s), then select Continue 7.Enter cell phone number in box, select Continue 8.Enter Activation Code sent to cell phone, select Activate 9.On the cell phone click link in text message and log-on to mobile banking site SECURITY: Fidelity Bank Mobile Banking protects your financial information from unauthorized access by using a variety of security features, including: •Secure logon with Customer ID and password •Security questions and authentication image to verify your identity •Advanced encryption technology •Partial or masked account numbers •Automatic session timeout SUPPORT: Have questions or need help? Contact Fidelity Bank by phone at 1-855-547-1385. FEES: Fidelity Bank does not charge fees to download or use Fidelity Bank Mobile Banking. Message and data rates may apply. Check with your carrier for more information. © 2013, Fidelity Bank. Member FDIC. Equal Housing Lender.