I have loved this app for years, but it has recently failed to stay up-to-date with iOS updates or something. Not only does it say that my face ID is not available but also I get stuck in the oh yeah, security credentials step with no ability to login. Please advise.
Now that the screw up in the last version has been fixed to restore login with facial recognition and to remember your login the app is great and furnishes all the features needed in an iPhone app. Although you can't contribute to your fund that is probably not a feature that would play well on a phone screen.
If you are a Fidelity Charitable donor, the app makes it quite simple to make grants and review your previous grants. It would be nice if you could see your history of donations to a charity within the app, but instead you just need to scroll back through the whole list.
App is limited in how you can only make distributions and not contribute to your account. However, there is a major bug. When I try to schedule a future or recurring grant. The app freezes. The app works fine on grants sent "as soon as possible ".
When I try to use the app, it says to go to App Store to download latest version, but, when I do that, it says I have latest version and only thing at App Store is link to “Open” the app, but when I do that, it’s back to saying I need to download latest version. In other words, the app doesn’t work!
I don’t like to remember a thousand of passwords so I saved password for this app. But when it does software update, it loses my password and requires me to re-enter the password to use it. I say forget it and remove it from my iPhone. It is useless.
First time trying to use this app, it tells me that FaceID isn’t working and to enter my login info manually, which is what I had been doing. I’ll be interested to actually use this app if I ever get logged in.
I have an iPhone 11 with iOS 15.0.1. When I launch the app it authenticates and then throws an error retrieving the accounts and quits the app. Can someone investigate? I’ve never had a problem before.
This app is so poorly built. It’s constantly forgets who I am. It’s next to impossible to sign in using my finger print. If the organization wasn’t so good, I’d look elsewhere. The computer login is way better.
When you try to enable Touch ID, you’re obviously asked for your name and password first. But when you try to enter your password, the iPad’s on-screen keyboard blocks the password field so that you can’t see what you’re typing and you can’t access the field to copy a password from your password manager. Since the page is short, you can’t scroll down to see the password field, you’re just screwed. So, for me, it’s totally unusable - I’d give it zero stars if I could.
This used to be a great app until I moved to new phone. Not sure if it’s iOS12 or IPhone XS Max - when I enter userID and password to enable touchID/FaceID, the app crashes I can still login by using password. But cannot use touchID/FaceID anymore 😩 My previous review: I was able to download and enable Touch ID and look at the balance, search for charities etc. I have not yet attempted to send money to the charity, will do shortly. So far I was able to find almost all of the charities I regularly donate. So far so good.
As a Fidelity customer, I'm disappointed in the quality of this app. I couldn't get past the User Agreement section without the app crashing. Usually Fidelity is so much better with technology, but not here. Something was missed. Avoid this app for now.
I cannot activate FaceID which is a feature enabled by the latest update. The screen used to activate FaceID will not accept my username and password as valid, the same username and password used to log into my account. Also the submit button in the Feedback section of the app did not seem to work so I’ve registered my FaceID feedback through this review. The rest of the app is really great and makes giving through my donor advised fund very easy.