I love 53rd Bank!! I’ve been with you since 2010 when I moved to FL for good. This app is AMAZING! I LOVE the fact that I can do 99% of my banking through it (the 1% goes to having to CALL the bank for fund transfers from my goal setter savings accounts when I need to and that in itself is very infrequent). The last time that I had to go into the physical bank was about 2 months ago when I found a lost debit card and went in to turn it in. Prior to that it’s been about a year since I had to go into the branch. I do everything by the app. My paychecks are direct deposited biweekly so I check that from the app, I use this app literally about 5x daily - MINIMUM! I use it to pay bills , use Zelle to repay coworkers for lunches and/or contribute to office parties collections and/or send money to family. I use the app to transfer funds across my accounts, set up notifications, manage notifications, look at past statements, check my mortgage, create recurring transfers, check my identity alert account... I mean EVERYTHING! The other reviewer said to include pictures to spruce up the site. I disagree, the app doesn’t need any fanciness. It just needs to do WHAT’s needed SEAMLESSLY- allow me to manage my money- and that it does FANTASTICALLY! Thanks 53rd!!

10 months ago, nikname0707

Update is User UNfriendly Hot Mess!

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The ‘at a glance now’ widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it’s now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn’t broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

1 year ago, JWBonnie117

Best Website & Online Bank & In Person @ Branch

Have been w/53 for 22 yrs - rich & poorer. When we retired - we were very comfortable financially - however health issues arose beyond our control & MEDICARE has become a member of the Wall Street Club where it is “PROFIT” 1st - “PATIENT CARE” for SENIORS - Bare Minimum - when in the hospital - put on a symbolic conveyor belt & discharged ASAP; home healthcare LIMITED & patient has to pay for ALL medical equipment & supplies out of their pocket & some of the services along w/continuing rising premiums, co-pays & prescriptions. We have been FORCED into bankruptcy & it is SHAMEFUL to us as we always paid every debt in full. We do not live large or an opulent lifestyle. 5/3 has been good to us; and a bank is always wanting PROFIT & caters to those who have wealth - which we experienced. However 5/3 differs from other banks in that they will FLEX w/long-term customers who lost all their assets, savings, etc. , due to unforeseen circumstances beyond their control. 5/3 lives up to their reputation in customer service & their online banking is the BEST compared to others. It is easy to navigate & use. Will stick w/Fifth-Third forever as the have with us. We will recover financially in time & rebuild our financial reputation.

10 months ago, Dolce Bambino

This version is HORRIBLE

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it's now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

3 years ago, Godsbeauty

Almost the best bank but...

Fifth third needs to do away with overdraft fees or at least give you a chance to set your account straight before charges similar to what they offer at Huntington Bank who I’m strongly considering switching over too. It’s not right that you’re charged overdraft fees if the account is funded within minutes or seconds of a charge that might have come though at your unawares. It’s not right that working class citizens suffer to make the rich richer. At least give a fighting chance. All in all I’m definitely considering switching over to another bank where things are more fair and the scales are tipped in your favor. I wanted to live this bank but I keep having more issues than needed. For example, every time I need to cash a check I’m met with resistance and long waiting periods because of an old issue I had with chek systems or wherever it’s called now which is not ok that I’m put into a bracket with potential scammers etc...especially since I’ve been with this bank now for a little while. At least give me the benefit of doubt if you’ve had no issues with me other than overdrafts here or there. I’m tired of the banks making money off of my misfortunes. It’s like the system is set to nab overdrafts fees and every time you get one this bank goes cha- Ching! Anyway to rate the app. I give the actual app 3.7 out of 5 stars. It’s a very good structured app overall.

1 year ago, ThornTrek

Sneaky charges

My experience with Fifth Third has been five stars cents I’ll begin with them in sometime around 2006. Recently their deposit policy has been to charge an account for making money available from a deposit immediately. To encourage people to pay that charge they make the funds available three or four days later rather than two days later as was the original availability. I’m sure they can explain it as a way of making it look like the poor banks were losing money by allowing people to have access to their money before three or four days. But it just seems to me like a way to sneak in bank charges without having to go through bank regulators. The rest of the business with Fifth-third Bank is five star. But this little nagging offer to charge me to use my own money just aggravated me a little bit today.

9 months ago, LunaSisterMoon

Disappointing update

UPDATE: Nothing from my last review has been fixed, and now the balance and transactions are out of sync. It’s showing my balance as if my paycheck has been deposited, but my paycheck isn’t listed in transactions. Now I’m scared to ever trust my balance, which makes this app absolutely worthless. LATE 2022 REVIEW: This app has killed so much functionality. It used to show green for deposits and red for money spent, and now it’s all one color with nothing really to indicate what’s a deposit or expense at a quick glance. It no longer shows you the breakdown of previous balance, pending transactions and available balance. Not a fan of the giant font, either; now I can only see five transactions at a time where before I could see 10 or more. You also made the savings goals pointless. It’s still there, but no where does my savings balance show me the goals balance until I actually go in to transfer more money. My savings balance shows my total rather than my total minus what I have designated for something special. Overall, this is incredibly disappointing. ORIGINAL REVIEW: Thank you for this update! It's so much more helpful now that you can see WHO your debit card transactions went to, rather than just the fact that you had a debit card transaction. Overall much cleaner and easier to use.

7 months ago, Tayfset

New changes suggestion

I enjoy the new updated look of 5/3 checking account. However, I wonder why has it never crossed the developer’s minds to be able to let clients *create* different folders/tabs within the account for various spendings. For instance, the current layout shows how much balance is in my account and the spendings here and there in big box, but I wish there was an option to manage and make couple of new tabs to transfer some money into that folder to, perhaps, pay necessary bills. Second folder to allocate the money into the “emergency funds” and the third folder would be like spending on miscellaneous items. Of course, clients should be given freedom on how many tabs they want to create. This would be such a helpful addition to the checking account and a huge advantage overall to the clients. That way it wouldn’t be necessary to create external checking accounts for the stated reasons above. I am not even sure if this review will ever reach the whoever is responsible reading the reviews and further making changes based on them. Though hopefully it will reach somebody and that would be great.

2 years ago, Southern_Sapphires

Do NOT recommend banking here!

I DO NOT recommend banking with this bank at all along with using this app. You will have an unreal amount of fraud hit your account at some point in time of banking with this godforsaken company and they will NOT do anything to help you in any sort of way when it happens other then continue to charge your account for things that wasn’t you nor put a stop to any transactions even when they’re in a different state and has proof on the app that this obviously isn’t me, they still will not help you or sort things out under any circumstances! Unless you have a ungodly amount of money in their bank they don’t want anything to do with you. I have been going around with this bank/app since 2020 to fix the fraud on my account which is a shame because I’ve been with this company since 2016 and over the last few years the bank and app hasn’t really gone down hill. It’s early 2022 and I still haven’t got nowhere on this app or with the company . They have caused my account such issues on this app it has messed up me getting my tax return for 2022 and so much more. No one will help you! And that goes for the chat on the app and calling them. This is a VERY mess bank and app. Save yourself the trouble and bank elsewhere. There is much better banks and banking apps out there.

9 months ago, Aunt Ellie

Terrible service

This new & updated app is useless! The confirmation text has not worked for two weeks. When I get verification by phone it just goes to spinning wheels while it tries to sync. Have to use web site & get verification by phone. Then would not accept transfer of funds so had to do it by phone! What is the point of having this useless app! I am looking for a new bank that knows what they are doing. Customer service is useless as they try to convince me that my phone carrier is the problem. I get all other texts so I think not! My frustration has become overwhelming! Would not recommend under any circumstances! Too bad they don’t allow 1/4 stars just for existence! At this point I have decided to change banks. There is no point of banking with a facility that does not have a working app. The only way I can check my accounts is to use the web site & that requires a phone call every single time for identity verification!! If I use the app it allows me to verify my identity by phone, then goes into a spinning wheel mode of synching. The synching never stops! Way too much aggravation for me & way too long to continue to wait for a fix. I want to check my accounts daily & do not need to be upset on a daily basis!

9 months ago, Lore9876

Not Happy

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Before let you know available balance after ANY transaction… Login is buggy, but you must log in if you want to see your balance. However, new app is a bit more detailed that before.. but Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay move money between accounts or pay bills. Please please bring back the old app!! It was much easier to navigate!!!

3 years ago, ChynaDoll_85

Zelle doesn’t work and keeps crashing! Horrible bank!

It has been very frustrating and I have been dealing with this for over a month now. I went into a branch thinking they can help me because I had accidentally sent money into my 5th 3rd account instead of another bank account. I had to manually withdraw the money to deposit it at my other bank. On top of that, the branch manager said that there was nothing they can do and that I need to call them next time it happens so he can see what’s going on. So basically he dismissed me. What kind of customer service do you call that!? I recently called the branch and a rep from another branch was helping that day and told me this should’ve been taken care of a month ago. She now escalated it to cooperate and they are trying to help me but still no resolution. I think this app needs to be fixed because it seems that I can use Zelle online, but not on the app. I have an iPhone XR and the iOS is up to date. Also after logging in the first time, I sent up Face ID in the security setting, but I have to constantly either type out my password or manually hit the “face ID” icon when logging in. This should happen automatically. Very very frustrating. This needs to be fixed ASAP!

2 months ago, Dandy_Dan_

Avoid this bank like the plague

Do yourself a favor and avoid this bank at all costs. No one at any of their branches has any idea what’s going on and you have to go through countless customer service reps in the bank end to get any sort of information. They will hold your funds for an entire week and basically strip you naked for your private information to verify your funds, but they won’t tell you what documents they need until you breath down their neck every single day while you’re on the phone with them. Don’t even bother opening a business account with them either. They’ll hold those funds too, and then once the hold is lifted your funds are held AGAIN in a 30 day new account probationary period. So if you got people to pay, tell them they’ll have to wait a month and half to see any money because this bank of rotten roaches can’t seem to pull their heads out of their rears long enough to give you any information that’s actually important. The bank is worthless, their staff is lazy and worthless, and their higher ups are all just a bunch of worthless crooks. File as many complaints to the proper authorities to get this bank shut down as soon as possible.

1 year ago, jehsewcool

Better now

This app is really very easy to use. My big issue was being stuck to drive to bigger town to deposit my second check of the month from NC because it was too large to deposit via app on my phone. When I opened the app to deposit a check two weeks ago I discovered I can now do both checks without going over the limit. Shortly after opening the account last year the small facility in the town my husband drives thru every day-CLOSED! That forced me to the larger town to make the deposit of the second check. Thanks for expanding the app deposit limit. During the whole pandemic-getting out in public is not something I can do easily-not for reasons you think-I am highly allergic to alcohol in hand sanitizer. So going into buildings around people using it-is not a risk I am always willing to take. I literally cannot breathe anywhere near the stuff when people are using or recently have used it. Thanks for expanding the deposit limit!

8 months ago, JB 5/3

The latest version (4) is terrible.

I have been banking with 5/3 for over 20 years and have been using the mobile app for the past 12 years. The latest version of this app is a completely awful experience. There is less functionality and much longer load times than the previous versions. The quick transfer feature: gone. Check images: gone. Why? I just attempted a mobile deposit for the first time on this new version. When I tapped on the text box to enter the amount, the numeric key pad appeared in an elongated vertical format on the left side of the screen blocking the the actual text box. Rotating the device resulted in no change. The bugs didn’t stop there. Every keystroke I made, no matter which number I was trying to input, resulted in a zero. I very well cannot complete the deposit if all I can input for the amount is $0. Please get this abomination of an app fixed or revert back to the vastly superior older version. I have been patient, giving them time to work out the kinks but absolutely nothing has changed since version 4 was released.

3 years ago, Kai-Bae

Great bank, great App

I haven’t had any problems with the bank or the app and am happy with the service. When you go in the bankers are there to help and give informative advise. I’ve been with Fifth Third for 4 years. I am working part time, going to school, and have 2 kids. I love that they give you a few times to wave fees if you go into over draft by mistake and you don’t get charged fees if it’s less than $5. I also love the early access option if you’re in a bind and need to borrow some money, you can and they will automatically take the payment out of the next automatic checking. I am strict about having my bills paid off in time, in full so I can build my credit and I am very happy that the bank is there for you if you need the help! I definitely will be continuing with them for the long term future!

7 months ago, Jennnnnnleigh

Slow, doesn’t connect, very inconvenient app to use now

I’m not a fan of the updates of this app at all. Ever since it was updated it has been so much slower, takes forever to connect, log in, etc. I use the Every Dollar app to connect my account transactions and fifth thirds mobile app has by far been the most inconvenient and frustrating connecting to this. I also have a Chase account, and connecting this account literally took 10 seconds and I only had to do it one time. Fifth thirds app has 5 steps to go through that takes minutes between each because it takes for ever to load each prompt, and it disconnects EVERY DAY and therefore have to reconnect each time I log into the every dollar app in order to update my current transactions. I’m honestly so fed up with this mobile app that I’m considering leaving Fifth Third as a whole because it’s so inconvenient. Please make significant improvements to the speed and connectivity between other apps or you will see all your customers leaving for more user friendly and fast mobile checking apps.

2 years ago, MikePaul77

**Fixed** Clunky And a bit frustrating

Clunky and a bit frustrating. I only use it for an auto loan since 5/3 doesn’t play well with the prism bill pay. When I go to pay, the due date of the loan is nowhere to be found without opening the statement. That’s kind of simple vital info that should be front and center. Just needs some polishing. Also, when going to pay, I have to remember the exact payment amount since it doesn’t auto fill the monthly payment amount or even show it on the screen where I type in the amount. These are simple but important things. Overall everything works but could use some refining for customer experience. UPDATE: It looks like a couple concerns have been addressed in an app update. When paying the loan, the due date now shows and there is an option to select regular monthly payment amount. Great job guys!

10 months ago, Tom/Chicago

New App. Launch Nov. 2022 not so good!

Got an email about the new app a few days ago. Downloaded the new app and was surprised to see that our 360 card account was not visible. Used the question prompt and got an answer right away! 360 card accounts are not available at this time! Now, I have to get on the computer to transfer money to it. Used to be as easy as going into savings or checking to put money on the 360 card when needed shopping. The function of seeing an actual check image is gone. Wish I can download the old app and scrap the new one. Someone had a great idea of making the app work faster, but didn’t take into consideration the features made it useful in the past. Hope the developers can get it together. Because I really like fifth third bank!

3 years ago, nightnightowl

Take your chances

This is the first time ever I’ve felt like addressing and ongoing problem with this app. As far as banking with fifth third I’ve had my fair share of ups and downs as with any bank but this app is just unreliable at best. During the day time it works as it should, access to your bank account when necessary but during the night time, specifically during 3-4am you get the technical difficulties message and a number to call for customer service which isn’t a 24 hr accessible line to begin with and then between 4-5am you get the message banner with the spiel of the app being down due to routine maintenance which (pardon my ignorance) is such an inconvenience to those that work night shift and need to maybe make a transfer or just an update. For a bank that brags about how much more it does for its customers “166%” more is laughable. I’m not talking bad about the bank but this app’s reliability. You’re better off just using your phones browser rather than using up space since it’s literally the same just not as sophisticated.

6 months ago, Eveningmusk

New app terrible

I have been with fifth third bank for over 20 yrs. I love the bank. They have fantastic security for accounts and always catch if your account has been hacked for the bank itself I give above five stars. But for this new app I have to give it 1star. It does not keep track and up to date with your transactions. I am always getting over drawn messages and paying for over drawn fees. The old app I never had a problem I could trust what the app said I had in my account. Never overdrew or worried about it. This app it tells me I have a certain amount then two days later I’m over drawn!! I hate the new update they did, it dosent work and is not accurate!! I want the old app back at least it kept your account up to date. And you could trust what it said you had in it. I also don’t like how you can’t pull down from the corner of the app to see the amounts that your accounts have at a quick glance. I really wish fifth third would have left the old app alone. As the old saying goes if it ain’t broke don’t fix it !!!

2 years ago, Chance propst

This app is terrible

I use this app to pay my auto loan. My first issue, there is no where obvious to see my loan’s payment due date. I have to go through several screens/steps to be able to view the due date. My second issue, once i submit a payment there is absolutely no confirmation that the payment went though. I don’t get a message on the screen saying “thank you for your payment” or “payment successful”, no confirmation email, no text, and nothing showing a pending payment transaction. So i basically have to wait 2 business days and check the balance to see if the payment went through. My third issue, there is nowhere to view any loan documents. I would like to be able to see me interest rate, remaining payments, total amount paid etc. There is a loan documents tab but when i click it nothing comes up. These are all basic things that all of my other loan apps have, and the payment process is very annoying having to hope the payment went through, someone really needs to look into this…

10 months ago, Techwiz2100

Slow and confusing

App is pretty bad. Every action takes a solid 1-2 seconds of loading and you’re often met with some error about content not loaded or whatever when there’s nothing to be shown. For example, the transaction history page throws errors if you don’t have a checking/savings account because there’s no payee accounts. Also why is transaction history only available from the “Move Money” button on the home page but not the account overview page where you have a “Make a Payment” button? Makes no sense. The app also gives you zero indication if you already have a scheduled transfer anywhere on the “Make a Payment” screen. At least highlight the day on the calendar to show me when the due date is! You’re making zero effort in showing me the information you already have available to you, app. And don’t even get me started on the stupid limitation where you can’t do recurring payments from external accounts.

10 months ago, Tallman110

New app issues

The functions of the app are still good. I like all the stuff I can do through the app. However, there are features I like that I now have to go on the website to view that the app doesn’t offer anymore. I like seeing my transactions in red and green so I can easily see deposits and withdraws. Everything is just black in the app now and it all blends together. If the transaction is a check the app simply says “check”. There is no check number even when you click on transaction details. Sometimes I write more than one check for the same amount to different people. I don’t know which check has cleared unless I go on the website. Another weird thing is that my paycheck is labeled wrong. I work for UPS and the website says United Parcel Payroll which is correct. The app says regular salary from the UPS Store. I don’t work for the UPS Store, that’s a separate franchise all together.

1 year ago, Grampa & Gramma

Fairborn 5/3

Our local 5/3 bank is very nice. There is only one facility now for our town but the same folks work there. We transferred our mortgage to 5/3 years ago. When the grandchildren were born Grampa opened their accounts and weekly would make a deposit. When they were very young they would walk up to our neighborhood 5/3 and together they’d make deposits into their acct’s. Grampa withdrew monies to purchase our Grandson’s first car, at 16. Now, our Grandson is 18 and preparing to Graduate. Grampa will be passing that account over to him for his graduation gift. Our Granddaughter still has years to go to enjoy the same benefits of love from her Grandparents. We’ve been able to see a lot of the same people behind the counter for all of these years and that speaks volumes, right?!?

2 years ago, reesiekitty

Best online banking ap I’ve seen

I’ve banked at 5/3 for years and we began using their online banking and the app years ago as soon as they were available. I can honestly say it is the easiest, most user intuitive banking app I’ve seen. I have to use a different one for a work account and it’s very clunky and awkward compared to this. I help my mom with her online banking and her bank’s app is also less user friendly than this one. This is one of the few apps of ANY kind that I use regularly - every day- where every update has actually improved usability and made things like instant transfer between accounts easy and fast. Try 5/3 and use this app- I think you would be glad you did.

1 year ago, zoro stars

Service

I have tried to get a hold of somebody in this bank to help me get online . I had people saying I’m gonna put you on hold I’ll get right back to you I waited a half an hour and I phone hung up I called back got somebody else and they said they were gonna put me on hold and I went no no don’t put me on hold don’t put me on hold she’s well I have to put on hold to speak to a tech person they got back to me and said are you have to use a different browser I have an Apple laptop I use Safari that’s what I use they said nope you got to use Google us or something else I don’t use Google and I don’t know what else to use so I can’t get on my computer to Fifth Third Bank I said well try your phone I was able to get on with my phone today I gotA letter today saying I recently asked to change the pin on my genie card I I don’t even have a genie card I don’t know what that is I just tried to call the number on this paper and the phone doesn’t even ring!! Not happy

9 months ago, Capt'n Obvious

Version 4 is a massive letdown

Version 4 introduced a newly designed modern ‘card’ UI to the app. However, version 4 is a giant step backwards in terms of performance and usability. The experience of using the native app is now immeasurably worse than versions prior to 4. Loading times take noticeably longer. Specific account information is now missing. Small details were apparently missed in the QA process (like static search bar text bleeding into the search icon). All in all it feels like the people in charge of the mobile app roadmap have no business being in that position. This is sad because using versions prior to 4 were truly a great user experience. We live in a mobile first world, and my hope is that the fifth third mobile app team can turn this around, but the sheer fact that version 4 was released into Production gives me little hope of the app getting any better. I will be using the mobile web version from now on. Do better fifth third.

8 months ago, Warr1895

Was great not they ruined it..

This app up until the last few months when they did the total overhaul was a 5 star app! Since then they have taken away valuable features and have made finding info much harder in the name of a shiny new look. Before you were able to see every transaction you have ever made by scrolling and it would keep loading, now you need to say load more. A huge feature that is now missing it being able to see easily your current balance with everything pending subtracted or added to it, now I have no clue what the number is since they don’t say. You used to be able to see everything you needed on the Home Screen but now it’s clicks away. They also made transferring money from one account to another much more complicated. Please fix these items or release an original version for people to use, this new version is a major downgrade from what it was a few months ago.

10 months ago, Reddragon1311

Update removed a great feature

This new update made the UI look cleaner, however there are two things I miss about the old version. Firstly, on the previous version it was a lot quicker and easier to transfer funds between multiple accounts. I believe the feature was referred to as “quick transfer” now you have to go through multiple tabs, I understand that this may help older people since it walks you through it and ask are you sure like 10 times, however if this was something you could enable in account settings so that it had to be turned on or something I would greatly appreciate it. Secondly, there is no dark mode option that I can find. The new UI is clean but I am a fan of dark mode options and the UI being white is extremely bright and kinda gives me a headache.

1 year ago, anncie2

First time from a new mobile device

My husband was trying to deposit a check from his iPhone for the first time. After registering the phone we proceeded to take the pictures of the check and press submit. We got a message that there was a problem and a phone number to call. We tried doing it again just to be sure and then called the number. After a short wait and speaking to a rep we were told to just try it again that we were trying to make an immediate deposit and it wouldn’t allow it. We tried it again and got the same message we called again and this time was told why don’t we go to an ATM or try it again we refused and were connected to Internet support. The rep there said that we had a very high score on our account and wait for it to cool down for 24to 48 hrs.. Just to try it out I took my phone and made the deposit with no problem. I made this with my user ID. So what is the real answer?

5 years ago, svtrayo

DO NOT DEPOIT CHECKS

It has been twice now that I have deposited a check (only cause it’s after hours and cannot make it to the branch) and it places a hold on my account for 2 WEEKS. The only reason I use the mobile deposit is when I need my money sooner than waiting for the next day to go the branch and waiting for the following day for my funds to be available. I do not see the logic as to placing a hold on my money for 2 weeks when the mobile deposit’s purpose is to help you deposit when you can’t make it to the bank. I have been receiving the exact same amount of money from the same company every 2 weeks for a year now it should not be “suspicious activity” for me to deposit it my check from my phone. I will be going back to the branch on Monday to look at options or completely closing this account. I have kids and bills that aren’t going to wait 2 weeks for you to clear a check, if mobile depositing from the app is not safe THEN TAKE IT OFF THE APP.

2 years ago, johnniel l

Better?

This site does not function well. Difficult to navigate and use. One would expect a Bank to represent the best th at technology has to offer. Not here.! 5th Third is not one of the giant National Banking concerns like Bank of America or Wells Fargo but it isn’t a small hometown bank either. Considering that fact their virtual presence should reflect the conservative, stable and well funded institution that it is. It has a deep history of service as a bank that cares about the community it serves. This platform with all its hidden features is truly amateur not only in accessibility but also in presentation, God help you if you need help after hours or on weekends. You will not find it. You can’t have a website for a financial business go down for hours or more very often. Well it does exactly that. With a message “Please try Your (action) later. Hey it.s my money get it together😀😅

6 years ago, prosthetiched

This thing is frustrating.

For an app that is meant to make banking easier and more convenient, it does quite the opposite for me. No exaggerations here: every other time I’m out and need to put money on my card in order to pay for something, I receive a message saying “We are currently experiencing technical issues. For assistance, call Customer Service”. I’ve grown so tired of seeing this message. This app is hardly functional for me and I’d love to know why. From a visual and interactive standpoint, the app is great, meaning that, if I can actually log in to USE the app, working with it is easy and intuitive. There’s good design here which deserves praise. It’s the back end that needs work, and needs it desperately. I find myself unable to access my funds so frequently that it has me considering other banks with more efficient tools like this one. Moral of the story: don’t rely on this thing as your only way to access your money.

6 months ago, ||homEsick

Horrible redesign no more Access Card

Echoing everyone else's sentiments - the new update makes me actively hate the experience. the quick balance glance & widget is gone, which i use(d) multiple times daily. the face id is wonky & automatically deactivates it after one failed attempt, which seems to happen extremely often now. it's not aesthetically pleasing, which isn't the biggest deal, but i went from absolutely loving this bank i've been working with to it literally lowering the quality of my daily life experience. edit: for those wondering why they can't see their Access card anymore - it's being discontinued early 2023. another slap in the face. it's a shame, bc otherwise ive had good experience with their bank. edit: face unlock glitch - after you unlock & get your green check, if you look away until the home page pops up, the facial recognition messes up & doesn't read it. horrible horrible

7 months ago, Dis121

Terrible

I’d give ZERO stars if I could. I share an account with my elderly mother but I am the one who tells her what’s going on with her account since she doesn’t understand online banking or new style of banking. With that said, all her bills are autopay but she does write checks. If it’s not an electronic check (eg grocery store) I have no idea now who she has written them to because the TERRIBLE UPDATES do not allow it on the app. When I asked customer service how to see this info like I could on the old version I was told I had to use computer. I politely said isn’t that defeating the purpose of having an app? The reply was you now need to look on your computer. Also when using the computer to look at these checks to keep her account balanced, I have to get a pin through text for each check I need to see, once again defeating streamline banking! This “new” version is by far the worse banking app I’ve ever used!

6 years ago, Aaron Caserta

Nice work!

The app is great. It’s ease of check deposits has made me literally switch from depositing to my Chase account to my 5/3 account. Suggestions: I’d like it if Face ID kicked in immediately when I open the app instead of having to tap the button. Also, I’d like to see interest info on loans under Summary. Apple Watch integration would be fancy. Also, maybe some photos included in the designs would spruce things up. The app is amazing as far as functionality goes, but leaves a bit to be desired on aesthetics. P.S. I am in the software development industry and understand how annoying it can be to receive trivial requests... but the app is honestly so solid that I can’t think of anything else to provide in my feedback. Keep up the good work!

10 months ago, revbillfixjr

Latest app needs to be taken down

As a long time, business customer, all has been awesome with my banking relationship with Fifth Third. When needed to leave NC for work, business and be a caregiver for elderly folks, the mobile app was great. But when the latest update occurred this year, 2022, the app failed. Could no longer log in and being placed on hold for online support became the worst seen. I still love Fifth Third, but now forced to deposit any manual checks to my savings account with another bank and transfer as needed. Either return to the prior app, fix the errors many are having (read support tweets on Twitter) or if needed, replace the programmers with those who actually know the job.

2 years ago, Redman0324

Mixed emotions

Ever since this new look that the app got I haven’t been too happy with it. First of all I can’t get notifications sent to me. They only show up in the app. I have tried seeing if there is something different in the setting but everything seems fine. I even talked to someone at my local Fifth Third Bank and they said I need to talk to someone in I.T. Second I had an old account that I no longer use, and it can’t get removed which is more like an eye sore when I open the app up, I also brought that up to someone at the bank and said it will go away on it own (which obviously it hasn’t). Third the app keeps crashing and sometimes I can’t open the app up.

5 years ago, dkinsrq

Security questions bug - white screen on iPhone

This application used to work quite well for me. I tried logging in yesterday and today and he asked me to update my security questions. As another reviewer had said, question one and question two go just fine, but after entering the answer for question two, the screen on my iPhone X goes blank and white, with no ability to bring back the questions or enter any more information. It’s essentially locked at that point and the only way to get out is to log off. When I logon after logging off, the same thing happens all over again. I have tried this with the phone vertically, the phone horizontally, and tried answering the questions in different orders, but the same thing always happens after answering a second question. Resetting the phone and the app don't help.

7 months ago, OldAppBetter**

The old app was better

The update to a “more modern navigation and feel” is no improvement. The old interface was simple and straight forward. The total account balance, total pending transactions, and total available balance was always shown at the top of the page for the account you were viewing for clarity. Red/Green colors were used to easily differentiate between debits and credits to the account. Everything is larger and white-washed now so it more difficult to view information for all accounts on one screen. Viewing check numbers is now more difficult as you must tap, tap, tap, tap to finally see the image of the check. Logging in is clunky and slow. There is no longer a “quick view” for account balances either. I don’t know who pushed for a visual update but there was no improvement.

10 months ago, dougindetroit

Solid app

This app is reliable and has a lot of useful features. I use it to view upcoming scheduled payments, view my balances and pay bills. I’ve used it to transfer money between accounts, which is very robust. Check deposits using the camera has worked flawlessly. I’ve eased Zelle to pay friends and the only difficulty is that there are a plethora of apps in this space, so I only use it on request. The only difficulty I’ve experienced, an I don’t think it’s local to the app, is that ebills stop working for unknown reasons and re-entering credentials leaves the payments stuck in limbo forever. All in all, it’s a very useful timesaver of an app. K

8 months ago, Jamelyn

New App gives LESS Info

January 2023: Fifth Third redesigned the app to be simpler, and far less useful. 😡 I went into the app to check pending refunds to my account and the information is nowhere to be found. The January 2023 app update provides LESS information and fewer features than the previous app which has worked fine for years. What did you do with Bill Pay? Where is Zelle?!? I need more information about my transactions, like whether the current balance shown in the app reflects pending transactions or not? 5/3 has been a pretty good bank for the last decade for me. The previous app gave good, real-time information and control over my finances. I would hate to have to change banks due to a thoughtless app redesign. This app redesign was an extremely bad idea. You need to add the Bill Pay, Zelle, and details about Current Balance vs Pending Transactions back into the app immediately. -Loyal Customer

10 months ago, nimatprecious4

Can’t edit transaction description

I’ve been banking with chase and Bank of America for a very long time and there’s a way I like my transactions description looking like which I’ve been able to edit them. I eventually moved over to fifth third and to be able to edit the description isn’t an option. So I give them a call so they can do that from their end but they can’t as well. You guys can do better. Either you add that option to the online banking or you give that access to your customer service representative for them to do that on our request/ behalf, also there’s no settings option in the so called new version of the app, I even think the new version is worse than the old actually. And customer service are always dismissing any complaints I have without actually solving them.

8 months ago, Will VanLeeuwen

Terrible Update

Bring back the old 5/3 Banking App software. This new update is terribly slow. There is a massive delay in the bank’s system to account for transaction. I have continuously gotten overdraft charges when I’ve had enough money in my accounts because the Bank’s software doesn’t recognize me shifting money to cover costs. With the previous app software, I use to be able to quickly check my balances in a Widget on my home screen & within the login of the app. Instead I have to go to the app and manually type in my password since Face ID doesn’t work. Lastly, my summaries of transaction histories do not update until several days later, not within the day anymore. These lags delaying both the efforts of myself & the bank to accurately calculate my expenditures & budgeting. I love the bank, hate the software on the app. Please fix these issues.

2 years ago, auntiomnia

A very satisfied customer

I want to give a great big shoutout to Amy Dunn. I am 78 and have been going through some very difficult things. Being sued, having to move and thus haven’t to make a lot of live changing decisions. Lots of financial issues and Amy has always been a lifesaver. She knows what I need and she is very willing to take the time to explain and take care of the things I need to have done. This has been going on for 3 months but she is never too busy to listen and her kindness is above and beyond her call of duty. She truly should be recognized for her willingness to do anything it takes for her customers. Give her a raise. No one like her. Thank you Helen Craig

10 months ago, Very loud I love it!

New update is worse

I am starting to reconsider banking with Fifth Third because they’re pending transactions are #1 not in order, #2 they take way too long to process. #3 which should be at the top of the list, even if I made the purchase during the week that is not a holiday, a few days afterwards I will see that I am in the negative. I should not have to calculate all of my transactions to see what my available balance is. I thought that’s what this app was for. It takes at least 10 minutes to show any transactions to post. I am mainly upset because I should not have to do any calculations to myself to make sure that I don’t overdraft. This was before the update and now it’s worse . And I am very aware that it takes between 2 to 3 business days for a pending transaction to settle it should show the correct available balance. Please fix this ASAP. Thank you

1 year ago, blindadventurer98

Excellent app could use some minor improvements

I am a totally blind user of the Fifth Third banking app and I just recently transferred to Fifth Third as my bank of choice. And so far I like the mobile app the only concerns or improvements that I could suggest is readjusting your accessibility features to make navigating the app Waze iOS is VoiceOver or androids talkback smoother and better integrated. Another feature I would really love to see is a widget for the home screen that would show a quick balance for all accounts within the fifth third mobile app. I have found a quick balance widget to be very useful in the past with my previous bank and would love to see this implemented with Fifth Third

10 months ago, Tom2D2

New Experience = Can’t Use App Anymore

Ever since updating to the latest app version as of November 2022, I can no longer log-in and use the app. The phone number that 5/3 uses for calling me to verify identity is flagged as SPAM on 3 different SPAM blockers. Once I worked around that, it asks for the last 6 of my SSN. I am logging into a business account, so it says to use the last 6 of the EIN. NEITHER WORKS! Alternatively, it asks for my DOB (for business accounts, date of startup). NEITHER WORKS!! I called the number given by the app only to find-out it was the wrong number for business accounts…got transferred…after several minutes, the agent told she cannot support the app and had no guidance on where to turn to resolve the new login issue, so the app is now useless…no mobile deposit now. Maybe it’s time to switch to another bank and take our 6 figure balance out of 5/3 Bank?

1 year ago, Missed me with that one!

Poor customer assistance

I changed my password word and was unable to access my zelle account. Upon calling customer assistance the first gentleman stated he did not know why I couldn’t zelle to try later or in 24 hours. He asked if I wanted to speak with a manager and I said yes. Then the manager said it was due to a risk assessment score being so high. She also stated it looks like I changed my password and I said yes but how does that affect me using my account services. She explained it does. I change my password to keep my account safe and you then stop me from using account because I’m being proactive in my own security. Shouldn’t one of your prompt be by changing your password your access will be limited. So now I will suffer a late charge. This bank is just getting worse instead of better. Now you know why I went to BOA. To hold majority of my money. Terrible.

Description

Securely access your accounts, deposit checks², view recent transactions, pay bills, transfer money¹, and find ATMs and branches. See over six months of account history and account details. Plus you can view total pending credit card transactions, and 24 months of statements. If you’re a first time user, just follow the link on the login page to get started.* DEPOSIT CHECKS Save a trip to the bank and deposit checks with your phone - as late as 8 PM ET to process your deposit the same business day.²,³ And Mobile Deposit with Immediate Funds can get you access to the full amount of your check right away.⁴ TRANSFER MONEY & PAY BILLS Get in. Get out. Transfer funds quickly. Add new payees and make payments right from the app.¹ SEND MONEY with ZELLE® PERSON-TO-PERSON PAYMENTS It’s Easy. It’s Fast. It’s Secure. Send money to virtually anyone with no added fees, all they need is a U.S. bank account. Money moves directly from account to account and is typically available within minutes.⁵ Use an email address or mobile phone number to send and receive payments, account information is not exposed to users. FIFTH THIRD INSTANT ALERTS® Track your debit, credit, and ATM transactions with a message directly to your phone or your email. Take quick action just by swiping or clicking on the mobile app alert when you receive it, and conveniently view and manage your alert preferences right within the app. New to alerts? Login and click on the Alerts menu under your profile and we’ll recommend the right ones for you. HELP YOURSELF Update your account information and preferences. No need to call - activate cards, change card PINs, update your user ID, choose electronic statement delivery, and manage your alerts in the app. LOCATIONS & HOURS Stop in and see us. Find Branches & ATMs by mapping directly to one of our locations. Get the branch hours or call us with just one click. SECURITY We are committed to protecting the privacy of your financial information. When you use the Fifth Third Mobile Banking app, all of your information is encrypted to help prevent unauthorized access. See our Online Privacy Policy at 53.com/privacy-security for more information. Disclosures *Subject to Digital Services User Agreement. Mobile Internet data and text message charges may apply. Please contact your mobile service provider for details. ¹ Transfers from a credit card will be treated as a cash advance. Please review the terms and conditions of your credit card for additional details. Transfer limitations may apply refer to the Rules and Regulations. ² Access 360 and Basic Checking accounts are not eligible for mobile deposit. Fees may apply to mobile deposit with immediate funds, and the service is not available to business accounts. ³ Checks are subject to an additional review by Fifth Third, and the availability of funds from your deposit may be delayed in some instances. You will be mailed notification if the availability of funds from your deposit is delayed. ⁴ Subject to transaction fee based upon deposit amount. Terms and Conditions apply. Transactions subject to applicable cutoff times. Please see Digital Services User Agreement for details regarding cutoff times. All checks subject to approval by a third-party vendor. ⁵ Transactions between enrolled Zelle users typically occur in minutes. If your recipient is not yet enrolled with Zelle, it may take between 1 and 3 business days after they enroll. Availability may be limited based on your account type and the date of account opening. Zelle is a registered trademark of Early Warning Services, LLC. Fifth Third Bank, National Association. Member FDIC.