I have had the app and card that goes with it for about a year until I had a problem. There is no way to get in contact with a human!!! I had a situation that caused my card to be locked. I couldn’t find a way to get another card through chat, (referred me to phone number) phone (referred me back to chat). Both place you on hold for about half an hour before unceremoniously disconnecting me. After a few emails the phone number in the app was replaced with a toggle to lock & unlock my blocked VISA debit card. VISA customer service referred me to the bank that issued the debit card. If you didn’t know VISA uses out of country 3rd party support services. So to sum it up I didn’t have a problem until I did have a problem and couldn’t get human interaction for help which made the problem worse.
It takes forever to load and you have to verify every time you click on something which is aggravating. I have to use the web browser most of the time because it won’t load I understand two step verification but if I go on the web browser it doesn’t do it for every little thing I click on like the app does.
FinFit saved my life. I love FinFit. Truthfully they work with you on everything and provide means for you when it feels impossible with other institutions, the set up for it to pull out of your paycheck is amazing, the refinancing options, the leniency, the rewards… everything. It’s a true hidden gem.
Once they have your information they will not let go of it. There is no account deletion. Any financial accounts you link to them will continue to spam you with 2FA codes constantly. Nobody at customer support is capable of helping. They are improperly trained or do not have enough autonomy. Use another service like Rocket Money, Credit Karma, etc. My credit card company provides the same services and doesn’t blow up my phone 24/7. This service is cancer.
This company has come thru for me a few times, not only when I needed cash for an emergency, but also their financial educational courses and other financial resources. Would highly recommend if your company offers them!!
Got this app and card through my employer and made the mistake of changing my direct deposit to it now there is no way to transfer money out to my bank. The app is absolute garbage and keeps repeatedly asking for text codes that I don’t get or are so delayed the app times out. Wish I never did this. Just want my money back so I can delete this garbage app!
The app constantly crushes especially on the days I want to play the game. I have to reload the app all the time. On days it works I love it. I love FinFit in general it is a great tool but the app needs a great deal of improvement for stability.
I paid off my loan super early and what do ya know??? I had a wreck. So I thought I could come back and get another loan. Now the loan service hasn’t been working for 2 weeks. I wish I never paid it off early… or ever used it all. The only thing customer service says is that I have to wait for the message to go away. What?????
My 2nd Loan Application is Pending Because They Won’t Verify My Employment Details
I paid my first loan off early by a month just for me to apply for a 2nd loan and for them to not be able to verify my employment details. My application got resubmitted now I have to wait again. I can only reach someone through chat- the phone call just hangs up when you call in.
The app has conveniently failed to work just as their weekly trivia game begins or has a hiccup in the middle so you are bumped out. They will text and email with no problem. They will promote their products frequently and with no problem. However when it comes to supporting their app when it does not involve a product to purchase they totally drop the ball.
FinFit has added some nice features over the past couple years including personal financial software, financial coaching, rewards (amazon gift cards-nice!), prepaid cards and some pay advance feature that I haven’t tried yet... The personal financial software is solid. The education courses need work. Its definitely worth a look if your company offers the benefit.
I cannot use this app on my iPhone 11. It signs me in and I can see the side bar when I click on the lines, but every time I click on anything, dashboard; loan history, ect. It takes me to the purple sign in page over and over again. I tried the app on my husbands old android phone and was able to get in and it works normally. I think this app needs updated. It’s painfully outdated and frustrating. Two thumbs down!
For whatever reason; I’m having to do a code verification each time I login to check my account which is extremely annoying! The option to receive the 2-factor verification by text doesn’t work leaving the only option being e-mail! Furthermore; when doing the e-mail verification, it never loads the information now for any account details! It just stays stuck on a transparent black screen with no populated information! The app definitely needs full-blown upgrade!
FinFit offers a wide range of educational resources, tools and financial solutions to assist employees in meeting their financial goals and achieving financial stability. Through the FinFit member rewards program, you’ll earn points that you can redeem for cash and prizes. Here are some of the financial services available: Personalized financial assessment One-on-one financial coaching Credit and banking solutions Student loan services Online money management dashboard Educational tools and resources Individual Insurance Budgeting tools and calculators Coupon vault Disclaimer: Products listed are a representation of FinFit offerings. Not all products are available in all states or to all member companies. FinFit’s Financial Wellness Program, which includes educational content, a financial assessment and a financial dashboard, is free to registered members. Other ancillary services offered may incur fees which will be disclosed prior to entering into any agreements.