I just love our First Bank family. I use the Wallace all the time. Sometimes I have to stop off at other ones when out of town and the are always great. I can always count on the girls at our local banks to make me smile. They always treat us like family. Online banking is so easy too. Anywhere I go I can get on and just a few minutes do what I need to do. Thank you First Bank! You guys rock!!
I hate…no…I loathe this garbage app. It’s worthless, it’s difficult and it’s a complete waste of time. It’s not user friendly or easily functional, your account numbers are no where to be found, they reword things to make it complicated and navigation is the worst. So things like Credit Card are replaced with EasyView Rewards. Took me weeks to figure that out. Controls are awful as you try to pay and redirects you to a web browser that never remembers you so you always have to put in your 3 security questions which then redirects you to another page where you put in your user name and password which than redirects you again to your credit card screen. Then to make a payment…you guessed it, takes you to another screen and another web browser. It’s ridiculous. The app always leaves purchases and deposits up for days before updating to an outdated balance so the balance you see is NOT the balance you actually have and it’s VERY easy to overdraw your account if you’re not on top of it. I am about to leave the bank just because of the app. It’s not functional e and I’m just fed up with it. The woman there at the bank are amazing. Don’t get me wrong. The bank itself is good and they helped us out with a credit card but the app…dear god the awful horrible garbage app is what’s killing this whole experience. I hate their app. So I’m going to be leaving.
I realize we can’t go backwards, but this Bank sure makes a strong effort to do so. Before First Bank bought our local bank out, online banking worked like a charm... Since then it’s been a constant struggle to figure out how to make changes within Bill Pay or to verify which online payments are in que to be paid. It should be intuitive, easy to use, and easy to see; it is not! It should be fluid and easy to make changes; it is not! Even when sitting down at a computer to do online banking, First Bank has managed to make Online BillPay difficult!!! For the past three months, I’ve had to call them to make changes within accounts to be paid; I even had to delete one account completely because it was being paid out even after I changed it online the previous week. Great people at the bank, but this App and the people running the app and the Online Bill Pay looks like something out of Deliverance!
Extremely clunky and resources are housed elsewhere
Both in this app and online, it’s very difficult to see everything you need to. First, the page always takes you back to the logging page when you press “return to home” within one card account and you have to re-login. It’s very difficult to get to card statements and manipulate them as they’re in a completely different login system! I’m hoping they make things much more streamlined in the future. Additionally, if you have a card on autopay and try to chip away at charges, it still charges you the total amount that would have been due (neglecting to take in account manual payments), giving you a “credit” on your credit card which defeats the entire purpose, and I’ve never seen that issue with any other bank before.
I notice with this app my amounts and purchases moves up and down the list out of order. Transfers from savings to checking are delayed if your last purchase puts you close to an overdraft. I also noticed that all my transactions come in right before 12am Thursday which is when my check deposits. 99% of all my transactions come instantly but if my checking is under $25 or less a transaction will not appear until Wednesday night and if I don’t move money from savings that transactions from 5 days ago happens to just pop up from the same store or restaurant that immediately shows any other time. First bank holds transactions from showing you you over spend and then they post them all just minutes before you get paid… Crooks!!
It is very difficult to determine accounts. I wish you would just list them alphabetically by the payee, and have the nickname hyphenated next. The kiss philosophy s always the best. Also it would be nice to be able to see our credit card statements from this website as well, instead of having to go to a different site and then to have to set up a different account for each card. Very frustrating. Customer service is always top notch, being in the branch,Morehead City, Tammy and all the ladies, or on the customer service line. Thank you for listening. Tricia
I have a lot if trouble with mobile deposit. It often says that the endorsement on the back of the check is inadequate but the picture is perfectly clear. I have tried in direct sunlight, outside under shade, and inside under incandescent, fluorescent, and led lights. I always place the check on a non-reflective black surface for the pictures. I took a deposit to a branch and attempted (unsuccessfully) to make a deposit at the branch manager’s desk and the manager confirmed that I wasn’t doing anything wrong. I have tried on multiple networks and downloaded the app to other phones. I have called customer service for help but so far First Bank has failed to fix the problem.
This app is functional but also kind of not. There’s no search button to immediately bring you to what you need. No assistance/ messaging feature. Zelle takes forever to actually work on the app and that’s really a big reason I got this bank account. It’s close to my home and I’m a server so I deposit my cash and then plan on transferring it to my real account with usaa to pay my bills but it’s been a really big hassle. There’s a lot of upgrades that could happen and would make the app run a lot smoother
My husband and I have had excellent experiences with this bank, Their customer service has been exceptional, and we've been with them a long time with no complaints. They've kept up to date with technology, so it's easy to deal with them online, and the customer service is just amazing they are very helpful. Highly recommended this bank and app.
Using the First Bank app takes a bit of practice, but the info is in there. I just learned how to enable the touch feature to open my account. I needed to seek out the correct category to get those instructions. If there was a general search box (like Google) that could receive questions and direct me to answers, that would have saved me some time.
The app is fine and it’s a major improvement over the Select Bank app, but it still lacks the basic functionality that other banks provide. Being able to see all accounts with this bank, including the credit card accounts, should be standard. Having to use the app to open a browser, login all over again, and then zoom in constantly because the page isn’t optimized for mobile viewing is very outdated.
I’m very grateful to have this banking app to do my banking. It’s very helpful for me to track my accounts and do online banking, which gives me access to see any charges to my account as to whether or not I made them or if someone has hacked my account. And it’s helpful since I’m on the road back and forth to and from Mississippi and make deposits. Thanks
I love the First Bank’s app. Easy to use. Thanks ☮️. The app has saved me several times. I can check my balance, see what checks have cleared, and more information if you need it. I just want to thank First Bank, and all the people at my branch. Great job. The fraud alert is wonderful. They are on the job protecting everyone’s money. This is a bank you can trust. Thanks Carolyn
The app is simple. Unlike most complex apps for banks this one is easy to navigate around and makes it even more simpler to manage your money. Giving the options of both transferring your money to your savings or your checking. But what most of us need is something to view our money at anytime and to see all purchases made at anytime. And that’s just what the App gives.
I love the mobile app. I use it all the time. I moved out of NC for a few years but knew I’d be back so I kept my First Bank account open. I mobile bank and it’s so convenient. And I love the girls who work in my branch, I just didn’t want to give it all up! The app is very easy to use for deposits and transfers and just checking balances. Way to go, First Bank!!
It would be extremely helpful if the online site had an option for “current balance” and even better a format for showing daily banking activity. At the very least a home page option to check “current balance” on any account is provided at every other bank where we have accounts. This frustration has definitely had my wife and considering moving our account to a bank with that service.
Liked it better before last upgrade or change. Have used bill pay since I been banking here and the last change caused a problem to pay bill to my credit union. It will not change to epay like all have done before. It stays a check which caused my payment to be late a couple of times. Don’t like it and don’t understand it!!
The credit card payment process on the app is not very user-friendly and is cumbersome to navigate it also requires another password instead of using your login credentials that you use for your online banking. I should also be able to use the app to transfer money very easily I do not feel that is the case with this app though I have not tried it. also the credit card information for your credit card does not update as soon as you make a payment. overall app needs improvement
This app has been getting on my nerves and the latest problem is that it claims to have partnered with zelle but there is no option I have not tried. The app says “send money with zelle” but when I click on it NOTHING happens, NOTHING! It stays on the previous page it was on and shows nothing about enrolling to zelle. The option is not even available on the laptop and these are the only guys I hear of that have less features on the laptop than the phone app....I have not been able to use zelle and it’s like 10 MONTHS now. I’m DISAPPOINTED
Application is easy to navigate and full of features that benefit the customer. First Bank is always searching for a way to improvement their products, and it shows through their updates. I have no complaints. Only positive things to say about their mobile banking!
2nd step security step should include a text option Having to navigate to the bill pay site is cumbersome, plus many of the functions there are extremely difficult to figure out. Difficult to edit bill pay without deleting & starting over. In general the bill pay function is unfriendly compared to other banks. No warning to user that insurance checks (maybe there are other exceptions too) are not accepted in mobile deposit. Overall, not pleased with app.
In general the app works well but trying to make a deposit on my iPad is so incredibly frustrating. It turns the check upside down and I can’t capture the image in the frame. I have to move all the way to the left or right for it to center. My husband uses a different bank and his app zeroes in on the check automatically. Fix that and you can get 5 stars from me.
This bank is awesome !! Not only do they help you and explain everything to you and walk you through anything you need help with ! I got a welcome card not a pre wrote one that goes out to everyone but a hand written one which shows they care about there customers A+++++
I used to bank with Southern Bank but their app did not show your balance every time a transaction came out so it was hard knowing exact what you had to work with. Changed to First Bank because their app does. Plus the girls are more down to earth and so helpful.
Being able to bank from home, makes life so much easier. I appreciate First Bank’s dedication to superior customer service. I am able to pay my bills and do all my necessary banking online. It helps me save time in every respect.
I have been pleased with the smooth transition from Select to First Bank, and I think the app is easier to use than Select’s - which was pretty friendly. I see others struggle with their bank app, and it makes me appreciate how this one works.
Easy to navigate, secure, and rarely down for maintenance! And the best part, if I have an issue-I am able to call my local branch during business hours and speaking immediately with a live person or after hours I can call the 800 number and get someone in a local call center that is always helpful!
Move from PNC over a year ago and have been very pleased. The phone app and online banking are very easy to use. Kerrie and other staff at Troy branch were helpful in getting me up and running. Would not change to another bank unless I moved. Thx, Reed Hill
Only thing I’ve found that this app can’t do is to open a new account - either savings or checking. My left side is paralyzed and it is very difficult getting around, even with a caregiver. I do most of my banking or shopping online.
We have been pleased with First Bank’s app. We can get details about any of our accounts quickly and have never had any trouble making online deposits. We always find that in person, over the phone or online, First Bank employees are always customer oriented.
It's easy to use , my wife and I are over 75 years old , we use it multiple times every week. It's a trusted and dependable tool we use on multiple devices at work/home and traveling in our motorhome. Gordon&a Diane , Thanks!
Love my First Bank family and have never had any issues. The online banking is so easy to use and understand. I love that I am able to control my banking and see my balance and anything else right at home with just a few taps of my fingertips.
This app allows me to keep on top of my banking. I was never any good with stubbing the checks I had written. It was always a mess. TheFirst Bank app is accurate and always there and if I have any problems, it is always caused by the human element, me . My failure to open the app and check on the status of my account.
I really enjoy everything the app features. I have a credit card through first bank and wish I could see the balance on the app. It would also be nice to be able to make payments on the card through the app.
I am very pleased with the app but there needs to be a way to see the full routing and account number. I’ve had to call the branch twice to get it because I don’t like writing it down and having it on me, for security purposes. If I log in and confirm it’s me, I should be able to see it.
The entire staff at the Blackburg, SC Branch was awesome. They provided excellent customer service. Ashley Giardoieliio was amazing, she answered all my questions in setting up new accounts. I sure hope their ac is up and running. I was very hot inside the bank. Thank you for all you do. Sincerely, Sheila Eddy
Only had one problem and that was a mobile deposit not taken and I have moved and there is no First Banks around so I have to use mobile deposit or change banks and I sure don’t won’t to change banks love First Bank been here for years
I do not like being unable to see all accounts at the “home” site. Also, I miss seeing what bills are pending, what I paid to a certain utility in past months, etc. In short, I’m extremely disappointed in the changes. I understand that they have only been changed not he iPad in the past few weeks. I wish you’d forgotten us iPad users totally!
This app is light years better than my former bank, and makes the LGFCU app developers seem like sadistic pranksters. Now; if I could just get First Bank to restore my classic truck as a courtesy… ;) (i’m serious; please fix my truck.)
Overall good app but I really wish I could pay my credit cards from First Bank through the app. It’s a little clumsy but decent and reliable. The credit card payment is a pain tho and I hope it comes in an update.
Solid. Slight delay across the platform, no big deal though; and, I would LOVE improved functionality on the mobile deposit. Big fan tho. Especially since, even though there’s a deposit slot at my local branches, most atm’s still do not accept check deposits.
This app is so easy to use. I love the bank, and the app. Anytime I need an update I can check my hand held device. Checking and savings is right there after log in. I can transfer funds with a few taps, it's great!!
I like the app as it has little overall bugs or glitches and is an effective tracker of your account. However I dislike having to put my password in every time I wish to log in, I know it's for security reasons but a PIN number or a thumbprint scan would be way more convinient.
The app consistently logs me out of my account each time I leave the app, regardless if I click the "remember me" option for login. Transactions are mostly organized easily and correctly, with a few hiccups here and there. The app is fine to use on a irregular basis, but pretty inconvenient on a daily one.
First Bank Digital Banking Bank on the go The First Bank mobile banking app is your trusted place to bank anywhere, anytime securely from your Apple device. With the First Bank app, customers can view real-time account balances and recent transaction history, transfer funds, deposit checks into their First Bank accounts, and more. We have over 100 branches spreading across North Carolina and South Carolina, but with the First Bank mobile app, you can bank with us 24/7 and deposit checks on the go. Access your accounts securely and in a flash by using biometrics. So, go mobile and take care of your banking whenever and wherever you want! View a few capabilities you have when using the First Bank app: - Review account activity and balances by date and description through the mobile app or using an Apple Watch - Move funds between First Bank accounts and external accounts - Deposit checks with ease from your phone using our mobile deposit feature - Gain financial clarity with MyMoney, allowing you to view financial patterns, create custom categories for transaction history, and link accounts from other financial institutions - Add your cards to your Mobile Wallet for faster, more convenient payments - Enroll in Digital Banking directly through the mobile app - Find First Bank branches across the Carolinas and more. Secure your account with a fingerprint or face reader on supported devices. First Bank is the leading independent, full-service community bank in the Carolinas. From personal to business banking, our local team is here to help you. Ranked No.1 Community Bank in North Carolina by Forbes for 2020 Best-In-State Banks. *Mobile connectivity and usage fees may apply. Contact your mobile phone provider for more information. Member FDIC.