Banking and bill pay features: excellent: Locations map: horrible horrible horrible
App does a good job w banking features. Account updates, mobile deposit, etc are all good. Like. Those get a 4 or 5 star rating. However, this app (and the Co-op branches app:map) used to have a functional map but then they modified the user interface and it’s horrible. Tap locations and a map appears. All sorts of locations appear and the map zooms out. For a person who lives in a major metropolis (Los Angeles County has a population greater than all but 8 or 9 states in the USA), I do not want to zoom away from where I am to see dozens and dozens of map icons for the entire Los Angeles area! When I tap the locate me icon (icon design itself is cumbersome and unintuitive, I need to take extra moments each time I look at icons to see which one to use), the map briefly centers to where I am and! then! it! zooms! way! out! again! Showing me, again, a crowded mess of dozens of icons. Can I tap the + button to zoom in on my location? No. I mean, the zoom in function does zoom in, but zooms into a center of some predefined area that has nothing to do with my location. In order to find locations on the map, I am forced to pinch in and pinch in to manually zoom to my location. Each and every time. The emotional message I get from this map functionality is, “Go Away, Don’t Use me, We the app developers hate you, user. We hate you we hate you we hate you.”
All the basic online banking features are all included, but Zelle feature needs to be improved. 1. When I launched First City CU app, I can open Zelle only the first time after the app launches. If I jumped to Account and came back to Zelle, then it will give me the black screen. I can no longer access Zelle till I close the app and relaunch it. 2. My family and friends want to add my Zelle and send me money, but they’ve been getting difficulty to do so. They can’t send money to me right away when adding me. They need to wait for a couple days to send me money after adding me which it doesn’t make any sense to me. Zelle is the feature that we used the most, and it is not acceptable if Zelle doesn’t work properly. I wish the app will get improved soon.
I would give this app 5 stars, except I’d like to be able to rearrange the accounts in an order of my choosing—however, that does not seem to be an option through the mobile app. I can rearrange on the website with no issues, but I’d like that order to reflect on the app.
I had to wait all weekend for my mobile deposit to come through... the whole point of doing a mobile deposit is to be faster. I’m at never recommending this credit union to any one. Arrowhead credit union is way better
It's an awesome app, when it actually works. However, this is now the 9th or 10th time (at least) that I have been unable to access my account because it says the "application isn't working". There have also been so many times that I try to transfer money and it says it "can't access account information" and, therefore, I'm unable to get money without driving to the bank and taking cash out. (Which completely defeats the purpose of the app.) So, hey, if you're looking to be completely frustrated in line at the store without money in your checkings because you made the mistake of transferring your paycheck over to your savings, and now can't even log into your account, then congratulations! This is the app for you!
Mobile banking allows you to complete financial transactions from the convenience of your mobile device: check balances, transfer funds, pay bills, locate branches and ATMs, or contact us. Our mobile banking app provides the ease needed to manage your finances for your everyday life!