First Comm Credit Union Mobile

I had this app for months and it worked completely fine, I was even using it this morning before I updated it. I keep trying to login and it does nothing. Doesn’t leave the log in page… it just repeatedly has a pop-up that says “account” with a tab that says “OK” where it wants you to tap. Sometimes it even says “Settings” with the same “OK” tab. When I kept trying it now tells me “ there was a problem logging you in, try again later”. What the heck?! The new interface looks lovely, definitely an upgrade from the last, but pointless if you can’t even use it.

I have been using the app to manage my accounts going on 5 years now since i opened my account with FCCU. This app went from pretty reliable and a stable way to check my accounts, to the most egregious headache to navigate and use i’ve ever been forced to use. Ever since it updated to the new design i’ve only been able to use the app successfully maybe 3 times. It hasn’t been signing me in using face id or my password and just saying ‘try again’. It frequently crashes when i attempt to send money, switch between tabs, open the app, or try to sign in. This app went from a pretty decent convenience to an active drain on my mentality whenever i have to do anything with it. It is by far the most unstable app i have ever used and it’s turned into an active inconvenience i dread to have to use when i need to send money off to pay bills or even check my account. —- Shortly after i wrote this review i went to double check the app just in the off chance it miraculously started working. I can now no longer even sign in. Period. The app loads the ‘Hello —— Welcome back!’ And a box that says ‘Try Again’ that when you click, does a swirl and literally nothing else. The app is quite literally unusable for me anymore.

What in the world did you do to this app? Prior to the UI update, it was totally functional. It did what it needed to, at the base level, which is all I need from my banking app. It was kinda ugly yes, but it worked and that is what mattered. The UI update made it pretty yes, but it has destroyed the ability to even look at my accounts. When I logged in for the first time, it worked fine. The second time, it doesn’t show anything in my accounts. It errors out when I try to open another page. The THIRD time I logged in, it doesn’t do anything at all. It says “Accounts” with an “OK” button under it. Uh, no NOT OK, I can’t even use the application for its #1 use. Terrible, I hope the devs fix this quick, and I hope whatever project manager was in charge of this understands that it’s better to ship a functional product late than to ship a half-baked one at all.

The new update is not good…at all. It barely works half the time and I hate having to log in constantly. I miss the app before the update when you just had the quick view page automatically without having to swipe right (considering the “secret” door thing doesn’t even work) like seriously why change something that wasn’t broken. Especially now that the new thing is actually broken in multiple ways…

I’ve used this app for year and ever since they updated it crashes. I can’t move money from one account to the other. I can’t transfer funds from my sons account to mine to pay for his bills. This has become a problem for us to pay things on time because I have to go another route now. Go back to the old version this one is terrible.

This is a pretty good upgrade! The app has a bunch of new features and is really sleek looking! Only downsides is that there are a bunch more error messages when trying to navigate normally. Which the original app had none of. Iron out the kinks and this is a big improvement!

I don’t know what this bank was trying to accomplish with the recent app change, but they failed miserably. It is NOT user friendly, so many more steps to do simple tasks, like bill pay. If you are thinking about coming to this bank, I wouldn’t for sake of this app. Find a bank that actually cares about your time. This is not it. Try again.

We’re back to the old problems of trying to log in, app stating your user name or password is incorrect, even though it isn’t, which in turn locks you out of the website and you have to reset it all over again. App also needs landscape and dark mode views.

This app worked beautifully before this new upgrade. The biometrics keeps saying I have to enable it every time I log in. I’m trying to do a personal transfer and it shuts off as soon as I get the fields typed in. I’m not very happy with this upgrade at all!!

The most recent update took a perfectly simple-to-use and helpful app and turned it into a banking nightmare. Nothing works as it should and the layout isn’t as user friendly as it once was. Even when they get the bugs worked out, the new payout is inferior to the previous one and I hope they revert back.

Prior to the rollout of the UI update last week everything worked fine. This new updated has now stunted the ability to login, stay logged in, and the app itself won’t even register any credential information. Constantly met with the “there was an error try again later” this needs to be fixed or reverted entirely.

New update - no longer can can deposit a check on my iPad. Device not recognized. I’m also getting error messages from my phone when trying to deposit a check. Not a good deployment from a credit union

Every time I try to use the mobile deposit it won’t let me deposit my checks, all it says is error. This needs to be fixed.

Have been trying to mobile deposit with update and it is not working. App runs extremely slow and is difficult to maneuver. What should have taken a few minutes has been a painstaking half hour and I haven’t accomplished anything. Please fix.

This app was working great for awhile, then just recently tried logging in and it says “invalid credentials” even though everything is correct. I even changed my password thinking i may have somehow forgotten it, this isn't the first time it’s happened either, eventually it fixed itself, but last night it happened again and still nothing, i have no way of controlling my money, this app needs a major update because its the only thing i use to pay and manage my bills

Mobile deposit doesn’t work, it just has a time out error

This app is not the one I downloaded…that one disappeared and I can’t do anything with it…Cg

Simple things become hard with this credit union. If you never leave your small town and only deposit and withdraw from you account, then sure, fine - you’ll be ok. But, heaven forbid you travel out of the USA, or request anything or try to use the chat on this app and you see just how amateur they are. No answers for questions, wait days for a response via email, only to get no response at all, And their ‘system’ is always slow. So slow in fact that the chat will try to boot you out because you’ve been waiting to long for the ‘system’ and you have to start your session all over again. It’s incredibly frustrating and there is a reason why so many people use larger banks, because waiting for customer service should at the very least get you answers.

The app was working well (could check everything I need, etc). Isn’t the prettiest app, but it overall works just fine. Recently after I had to reset my phone to factory settings the app now says it needs to send a PIN of some kind to verify I am the person logging in. However when the pop up shows up, there are no options to get a text, call, email, etc. Is this because of the information (or lack thereof) that’s currently in the system and needs to be updated on the website itself?

Will not remember my password. Every time I sign out it forgets my information. Really liked the app before the changes. It’s almost not worth using anymore. Please work out your bugs with iPhones. Not able to sign in again. Gives error when trying to get to the sign on page. Please update your mobile application if you expect people to use it.

So far I’ve only just logged in and it seems to work a lot better than it used to. The layout of everything is better and it runs smoother. I’ll leave another review later on to see if it still works better. I do like the addition of the make cents option 👍

I’ve had this app and it worked fine until my iPhone updated. Now the app won’t stay open for a second. I just checked to see if I needed to update the app and I see the latest version is 3 years old! I realize you are a small company but one updated version a year to keep up with technology would be nice.

I have used this app a lot and it is great. I am able to transfer funds, pay bills, check balances etc and I like that. I did have to learn that so see all accounts you have to check them off on your home PC online to tell the app which accounts you want to show up on your phone.

Broken since last iOS upgrade a few months ago. I don’t normally leave feedback but this is unacceptable. I end up having to use the mobile site or wait to log into my main PC. Please fix this..... If you can’t keep a mobile banking app running for your members then how can we trust you with our money? At the very least put out a statement that you are working to find a solution. Please don’t make me reconsider this as my primary bank.

I found this app pretty easy to set up and use. The only reason I downloaded it was for the mobile deposit feature. Imagine my disappointment when I discovered that the daily deposit amount is only $2500. My paycheck is more than that. Everything else I would need to do with mobile banking I can do on the website. Therefore, this app is useless to me. Deleted.

Love this online banking app. I use it everyday and enjoy being able to view check images, pending transactions, and transfer funds. Never have any issues with it!

Multiple time has this app not recognize my face or login information, even though everything is correct. I’ve had to change my password a couple of times and it still doesn’t work after awhile.

I like the account preview that lets me see balances without having to login. Transfers are easy peasy and it’s nice to see the history on mobile. I’m very happy with the app and I’m glad our community credit union offers it.

No problem logging in once I set the mobile settings through the online account. It really helped to follow the directions instead of trying to launch directly from the app. Ideas for future updates - Ability to deposit checks through the app. Remember my password.

We need to be able to quickly and easily view and transfer funds. Please fix your app asap! I can’t even login, as it says “security channel selection” but there are no options to select. I’m VERY big on fast and affective tools - had I known I can’t use the app to manage my finances, I probably wouldn’t have chosen to use First Community Credit Union. This needs to be fixed.

Seriously?!? Why can’t you make this app functional?? It’s for banking so it’s pretty important to people. Now I suddenly can’t make mobile deposits … no matter how I take the picture it errs EVERY TIME! I use to be able to process mobile deposits. I have 3 bank accts with different banks and this banking app is the worse I’ve ever used. I’m actually thinking I’m gonna pull my accts because I’m tired of this.

It worked for me once and now every time I try to deposit a check it gives me an error! So frustrating I specifically wanted a bank that had this feature because I deposit a lot of checks now I have to go to the bank each time. Go with a different bank this app is garbage.

Have to constantly re-enter information to have express mode enabled. And mobile deposit is unnecessarily difficult, literally impossible. Follow video and guidance and can’t get to take picture of front of check - shouldn’t even HAVE feature if its going to be such a ridiculous amount of effort.

The app login eventually always fails. I’ve tried multiple times to get back on and nothing. It says security channel selection at the bottom while a circle spins like it’s doing something. You can’t see the bottom to choose anything.

Easy to use! I love being able to log in using my fingerprint & transferring money while on the go takes seconds!

This app is constantly freezing on me and takes forever to open to the sign in page. Would be very helpful if it was a little better.

I cannot log into the app. I went step by step instructions from online account, checked box to enable mobile access, everything, installed and uninstalled 3 times, and every time I try to log in I get an error message that says there was an error in loading the page please re-log in. Not sure where to go from here.

I have been having problems for past few weeks . It is very hard to log in . Please fix the issue. Every time I have to call and end up having the same issue. I am thinking of closing my account unless I am given the complete fix for this broken app.

Got a car loan through First Community, kind of regretting it now. After months of using the app to pay the monthly fee, the app randomly won’t let me log in. Telling me I need to “enroll in online banking” online. I go to a computer and can log into my account just fine. Not sure why the app is still not working.

This is the most glitchy app ever… half the time it errors when I try to log in, and after the last update it errors every time I try to do a mobile deposit. What’s the point of offering that if it’s not even going to work.

The app did great in the beginning, but now it will load into the app and as soon as I put all my information in and go to log in, the app crashes and closes. So the app is completely useless to me since it doesn’t work anymore, an update would be really nice so I could actually use the app.

Often kicks me out when I’m trying to log on . Often takes several tries to get the app to stay open long enough to put in my own.

This app is literally so glitchy it only works 1/10 times. It is practically the worst app I have on my phone. I only have it because sometimes I need a mobile look at my account, and if it takes 20 times to actually log into my account, it’s better than not. Still, it’s the worse.

The app works great! For all the folks complaining that it doesn't work; try adjusting mobile settings online as instructed!

Multiple times this app has failed to open or the network is down when I need to move money around my accounts. I’ve had to put half of my items back and almost could not pay for dinner because of this issue. TERRIBLE

At first i had the quick view enabled. Then it kept signing me out and the quick view quit working. Now it won’t even let me sign in. It keeps saying answer a security question below, there isn’t any question to answer, only the cancel button

Very problematic app and website. I had a hard time enrolling; took me over a hour. I finally got it set up then a few days later I tried to sign in again and the website and app didn’t accept any of my information. I tried re-enrolling again. Still can’t access the site.

I get so frustrated not being able to open the app either by facial recognition or by entering my login. The only reason I use this bank is because it’s a Credit Union but I’m beginning to think I should try a different one.

The other half of the time it comes up with an error message that data hasn’t been sent.

I usually don’t leave reviews but this really needs fixed, it won’t allow me to sign in I can sign in the web just find but the app won’t allow me to sign in its ridiculous! Id leave zero stars if it let me!