I’ve been a FCB customer for over 15 years. The single thing that kept me here in the early years was the web banking capability. In the early 2000’s it was the best. Over the years others have absolutely caught up. Now that many of us use mobile more and more, I have to say this app is the worst. Biometrics work one minute and don’t the next (this is bulletproof for me on all other apps). The check deposit feature is buggy etc... If the first thing I get as a customer is a crap log-in experience I’m already frustrated before I can navigate everything else. Fix this app, I’m close to closing my account as I have no use for this sort of interface.
Do you love not knowing what your bank balance is? Do you love not being able to deposit your check because the app won’t open? Do you love never being able to log in to the app or the website for all your financial needs? Then First Command is for you! However, if having a working system is important to you, if being able to see or access your bank accounts on a regular, dependable basis, if communication about outages is important to you, then move along. It’s 2023. It is unacceptable that the technology is so behind or never works. If First Command would address these issues, communicate when outages happen or apologize for the constant issues, that might make them look a little better. For a company whose platform is serving people who have served, you’d think actually being squared away and just having working systems would be important. I do not understand how this organization cares so little for the service members that after all of these same complaints, nothing improves, nothing gets fixed, nothing works properly.
I have been a client with First Command for nearly two decades, and a bank customer for that same period. During my stint in the service First Command Bank along with the support of my local Advisor provided me with peace of mind. Any institution can be there to provide services; however, First Command Bank was there to support my family when we needed them most. Technology updates are always nice, but people I have worked with a First Command Bank have always been among the best when it comes to caring & efficiency.
After 25 years of excellent service with First Command, over the past year the credit card service has become unacceptable. Several fraudulent claims were very difficult to unravel—cancel the credit card, wait 2 weeks for a new card, call another number to submit the claim, etc. Plus constant problems logging into my online banking accounts—“account locked”, on hold for 30-40 minutes trying to talk to a real person, changing password very confusing. Very frustrating. My local bank down the street offers better features for each of my accounts, and I can instantly talk to a real person. So, why stay with a bank with lousy service?
It’s a slow moving app and it needs updated thing are hard to get too it freezes up at times and it takes to long to move money around in your account but still not a horrible app just can use a more modern update to it ..
Couple things that annoy me with this app have to do with logging in. First off, get rid of the annoying pop up “you have been logged out due to inactivity, please log in” when I open the app up first thing. Ya no kidding! Just let me log in. Secondly, it’s overkill the amount of times I have to have a text sent to authorize log in with the very phone I’m using multiple times per day. Should recognize I’m using my actual phone to log in so the text number is overkill for “protection”. It would be one thing if using a different device but the very phone that receives the text just waste time that I don’t have to deal with on other bank apps.
First command bank app and the bank itself are absolutely horrible. I’ve been using them since I was a teenager and unfortunately it was the worst decision I ever made. The app never works when you want it to and when you try to do anything on the app that you would do on the desktop site you always get a glitch somewhere. I’ve had to change my password multiple times that’s annoying because I absolutely know what my password is to everything. When I call them to help me with anything on my account it’s always a nasty reception. I will be closing my account soon and going back to USAA.
This is a full service organization that works hard to make banking easy. From the folks in the call center who are always friendly to the various departments in the bank who truly are experts in their areas, taking care of clients is the norm. I’ve been a client since the bank opened and am a client for life. Col Ret William Robeson
Be warned before you waste your time trying to set up a login. This app is only if you have checking, savings, or credit cards with First Command. As a long time financial services client who holds several retirement and other accounts with them, I was disappointed to find out they have no app for that. And the mobile web portal is very hard to navigate compared to full web version, so I guess having easy access from a mobile device is just out of the question.
I have been a client since it’s inception. I was a representative of the company prior to the banks creation and watched it grow and provide our clients world class banking services. If there is ever a problem with anything, seldom as that is, my experience has been raise the issue and the issue is resolved. Period.
Mobile deposit often rejects due to the endorsement not being found or to First Commands liking. Problem is that if I endorse the check “For Deposit Only First Command Bank” and then it’s rejected, I can’t deposit it into another bank account instead. First Command is not a local bank. If I cannot rely on the mobile deposit, the account becomes useless to me. Shame since I’ve been here 27 plus years (Kelly Field before). Needs to be fixed pronto.
Any attempt to make a transfer of funds does not work. Zelle option does not work. Spoke with rep and they could not figure out why. They did a wire transfer and waived the FEE, but my other bank institution charged me a fee. It’s been over two weeks and I have not received my debit card…… how do I access the funds in this account. It’s ridiculous.
This is a great app when it works which is why I gave it two stars instead of one. Most of the time I can’t open bill pay, which makes the app useless for me. I’m not sure if it’s because I have an IPhone and the app is meant for droids or if it’s the time of day that I use it.
Tried to reset password. Reset password. Account is locked, “click here to unlock” “Can’t complete” Oh and now I have to use another password because the one I changed it too now says it’s been previously used
Lately, I am unable to log on the FC website or the app. First Command cites my VPN, NordVPN, as the problem. I have no problems logging on to any of my other banks or investment firms using the VPN. And NordVPN is a well known and reputable service. I don’t know what going on at First Command but I am not happy.
First Command Bank MobileCommand™ allows you to quickly and securely manage your accounts from your mobile device while on the go! First Command Financial Services, Inc. and its subsidiaries, including First Command Brokerage Services, Inc. and First Command Bank, coach our Nation’s military families in their pursuit of financial security. Since 1958, First Command Financial Advisors have been shaping positive financial behaviors through face-to-face coaching with hundreds of thousands of client families. First Command Bank MobileCommand™ features include: -Manage your Bank Accounts and Finances: • Review activity and balances in checking, savings and credit card accounts. • Securely send and receive money with Pop Money® using a mobile number or email address • Transfer funds between your First Command accounts • Mobile check deposit: simply take a photo of checks to deposit them • Pay bills and schedule/edit/cancel payments -Security: • Use biometrics to quickly log in to the app. • Set app alerts to be notified of important account info. • Change Online ID or Passcode • Access your accounts 24 hours a day To log in to mobile banking, use your First Command username and password. As always, if you have any issues with our app, you can call us at 888.763.7600 or email us at [email protected].