Name: First Command MobileCommand™
Rating: 4.76606 (6322 reviews)

User Reviews for First Command MobileCommand™

4.77 out of 5

6.3K Ratings

3 years ago, JT7693

Worst of my 6 banking apps

I’ve been a FCB customer for over 15 years. The single thing that kept me here in the early years was the web banking capability. In the early 2000’s it was the best. Over the years others have absolutely caught up. Now that many of us use mobile more and more, I have to say this app is the worst. Biometrics work one minute and don’t the next (this is bulletproof for me on all other apps). The check deposit feature is buggy etc... If the first thing I get as a customer is a crap log-in experience I’m already frustrated before I can navigate everything else. Fix this app, I’m close to closing my account as I have no use for this sort of interface.

1 year ago, JenniferK1976

Technology doesn’t work

Do you love not knowing what your bank balance is? Do you love not being able to deposit your check because the app won’t open? Do you love never being able to log in to the app or the website for all your financial needs? Then First Command is for you! However, if having a working system is important to you, if being able to see or access your bank accounts on a regular, dependable basis, if communication about outages is important to you, then move along. It’s 2023. It is unacceptable that the technology is so behind or never works. If First Command would address these issues, communicate when outages happen or apologize for the constant issues, that might make them look a little better. For a company whose platform is serving people who have served, you’d think actually being squared away and just having working systems would be important. I do not understand how this organization cares so little for the service members that after all of these same complaints, nothing improves, nothing gets fixed, nothing works properly.

3 years ago, No More Red Stars

More than an App

I have been a client with First Command for nearly two decades, and a bank customer for that same period. During my stint in the service First Command Bank along with the support of my local Advisor provided me with peace of mind. Any institution can be there to provide services; however, First Command Bank was there to support my family when we needed them most. Technology updates are always nice, but people I have worked with a First Command Bank have always been among the best when it comes to caring & efficiency.

4 weeks ago, SaxPR

Worst App & website recently

I have to say, being with FCB had been one of my best experiences in my banking history. Since 2003 I start my investment account; and banking for more than 15 yrs. But since 6 months my experience to access my account thru the web and, specifically thru the app, has been horrible. Trying to guess between hackers sweeping your funds or bills paying automatically or look up for transactions to reconcíliate my budget is a pain. To this, adding the inconvenience by not having a live person during non-working hours to work with those issues is just unbelievable. Then I get a response to contact a representative during business days and times. Most of the emergencies occur during non-working hours. I hope FCB takes these issues seriously, solve in a promptly and efficient manner. If I cannot access my account every time I want; why having it?

9 months ago, RS1a

Terrible credit card service

After 25 years of excellent service with First Command, over the past year the credit card service has become unacceptable. Several fraudulent claims were very difficult to unravel—cancel the credit card, wait 2 weeks for a new card, call another number to submit the claim, etc. Plus constant problems logging into my online banking accounts—“account locked”, on hold for 30-40 minutes trying to talk to a real person, changing password very confusing. Very frustrating. My local bank down the street offers better features for each of my accounts, and I can instantly talk to a real person. So, why stay with a bank with lousy service?

3 years ago, Djp765

Not bad but not good

It’s a slow moving app and it needs updated thing are hard to get too it freezes up at times and it takes to long to move money around in your account but still not a horrible app just can use a more modern update to it ..

2 years ago, Pink1102

Be warned

First command bank app and the bank itself are absolutely horrible. I’ve been using them since I was a teenager and unfortunately it was the worst decision I ever made. The app never works when you want it to and when you try to do anything on the app that you would do on the desktop site you always get a glitch somewhere. I’ve had to change my password multiple times that’s annoying because I absolutely know what my password is to everything. When I call them to help me with anything on my account it’s always a nasty reception. I will be closing my account soon and going back to USAA.

3 years ago, Bill R #

First Command Bank

This is a full service organization that works hard to make banking easy. From the folks in the call center who are always friendly to the various departments in the bank who truly are experts in their areas, taking care of clients is the norm. I’ve been a client since the bank opened and am a client for life. Col Ret William Robeson

2 years ago, qpwjdddhrrgsuwert

Your mobile deposit check scanner is broken

It took me about 42 tries to deposit a check which I have deposited many times in the past up to this point. Your software is either too sensitive or simply broken. Not happy with this experience

1 year ago, Big Fred da Man

Remote check deposit

With app on mobile device, able to send/deposit easily. I did however have to re-enter dollar amount multiple times because the decimal place kept shifting and auto filling incorrect amount.

3 years ago, JP Ska

NOT for First Command Financial Services

Be warned before you waste your time trying to set up a login. This app is only if you have checking, savings, or credit cards with First Command. As a long time financial services client who holds several retirement and other accounts with them, I was disappointed to find out they have no app for that. And the mobile web portal is very hard to navigate compared to full web version, so I guess having easy access from a mobile device is just out of the question.

2 years ago, Classicconnection

I’m sold on First Command.

I have been a client since it’s inception. I was a representative of the company prior to the banks creation and watched it grow and provide our clients world class banking services. If there is ever a problem with anything, seldom as that is, my experience has been raise the issue and the issue is resolved. Period.

3 years ago, Ballerina3822

Very slow app

Every time I log in now, it’s slower to load than it ever was. It’s even worse navigating through accounts.

3 years ago, Philly9907

Mobile deposit

Mobile deposit often rejects due to the endorsement not being found or to First Commands liking. Problem is that if I endorse the check “For Deposit Only First Command Bank” and then it’s rejected, I can’t deposit it into another bank account instead. First Command is not a local bank. If I cannot rely on the mobile deposit, the account becomes useless to me. Shame since I’ve been here 27 plus years (Kelly Field before). Needs to be fixed pronto.

2 months ago, moe_three

Worst Banking App Ever!

For the love of god and all things holy! Please fix your app. For a bank that solely relies on mobile banking, your app is the worst and is a reflection of what you think of your customers. Please help them. Provide an app that works 24/7. Doesn’t crash every time you log on. Actually lets you log on. For an app that is constantly getting Maintence done, it is certainly broken all the time. It is driving me to bank some where else.

1 month ago, digeorge

Poor login experience

Can you just update your app so it automatically logs in with Face ID WITHOUT your crazy pop up “you’ve been logged out due to inactivity” that you always have to click just to re login. Such a waste of time and annoying.

10 months ago, Lj52813

Transfer does not work

Any attempt to make a transfer of funds does not work. Zelle option does not work. Spoke with rep and they could not figure out why. They did a wire transfer and waived the FEE, but my other bank institution charged me a fee. It’s been over two weeks and I have not received my debit card…… how do I access the funds in this account. It’s ridiculous.

3 years ago, ClydeSr

Online banking app

Always seems to be a system minor problem error to log on

3 years ago, jackhill5

Picture of check

Not sure if it’s the app or the camera in my phone but it didn’t want to take a picture of the check

3 years ago, aufcb

Mobile Deposit

Mobile deposit is easy and quick. Thanks!

2 years ago, first command app

Great app when it works

This is a great app when it works which is why I gave it two stars instead of one. Most of the time I can’t open bill pay, which makes the app useless for me. I’m not sure if it’s because I have an IPhone and the app is meant for droids or if it’s the time of day that I use it.

2 years ago, arsmith05

Great bank!

I have used this bank for over 20 years for all my banking, credit cards, loans etc. great bank, great people, great app.

4 months ago, Carl DF

Okay, but limited functionality

Good enough app for managing my bank account, but I want to be able To see and make transactions with all my First Command accounts at once.

2 years ago, Thtay103

Is it me.

I don’t know how to change, correct or delete when I use bill pay. I don’t have a problem with any other activities.

2 years ago, Abc123456789123457

Coming along

There are some features that are still buggy like the initial login not saving the user ID or recognizing Face ID each time I set it up. Otherwise the app is user friendly and somewhat intuitive.

1 year ago, Blessed Continually

First Command App

Easy to use and navigate. They’ve been a great company and served our family well for nearly 34 years!

3 years ago, Jefita2

Much Improved

The app has come a long way. It’s much more user friendly!

7 months ago, JCSpringer2005

Remote Deposit

Auto capture would improve this feature.

1 week ago, John Ward

Transferring funds

There is no reason, in this day and age, that I should have to wait days to transfer funds. I am trying to put in funds today and it won’t let me. It makes me wait 3 days. No other bank does business this way.

3 years ago, JeepJeep

Easy

Simple to use app. Great improvement from previous version. Thanks.

3 years ago, Bobo GotGame

Super easy to use

Easy to use; intuitive functions

2 years ago, cicidonohoo

Snap Deposit

The snap deposit feature is very finicky it takes me 10 minutes just to get a good picture for it to deposit. I also do not like how it takes several days for the check to clear instead of right away.

3 years ago, Cappyb13

What happened?

The app now takes forever to load. I can go to the website, log in, view my accounts and log out before the app will stop “thinking” and let me sign in.

11 months ago, jerrun1

Best Bank

Best bank with awesome customer service too. My go to bank for most of my banking.

3 years ago, Jvinett

Service

Exceptional service. Not a better bank on the planet.

2 years ago, WW pilot

Banking made easy

Thank you First Command for the streamline and efficient services.

3 years ago, wweffgguuuu

Almost 5 Stars

Add an account total on account summary page and I would give the experience 5 stars from a banking perspective.

8 months ago, ssgtHaataja

Checks

Why cant I order checks through the app?

1 year ago, PuzzleDad

Easy!

App is very easy to use for bill pays, transfers and deposits.

1 year ago, tgvfsa

Horrible

Tried to reset password. Reset password. Account is locked, “click here to unlock” “Can’t complete” Oh and now I have to use another password because the one I changed it too now says it’s been previously used

3 years ago, The Godfather117

Great App

Super easy to use app with quite a few budgeting features.

3 years ago, Wolverine61

Easy Access

Great site one of my best online banking experiences ever. Thanks.

10 months ago, Cy10471

VPN prevents logging on?

Lately, I am unable to log on the FC website or the app. First Command cites my VPN, NordVPN, as the problem. I have no problems logging on to any of my other banks or investment firms using the VPN. And NordVPN is a well known and reputable service. I don’t know what going on at First Command but I am not happy.

2 years ago, Evilmel77

Never works

I’ve used this app for years. Whatever they did recently basically broke the app for me. I can never get it to work. I’ve tried everything. It would be great if y’all fixed this app for us.

5 months ago, dlop76

Ease of Use

Using the on-line app is quick and painless.

3 years ago, jenr2692

Transfer

Need to be able to access my money at anytime.

2 years ago, Adjie203

The app has been unreliable for a year now

It gets stuck loading at the login screen without even giving me the chance to enter my user I’d and password. FaceID doesn’t work at all. It’s very unusable for me .

3 months ago, Joslily1989

Digital Login

Unable to use face recognition or password in the app. Don’t know how to go back and fix this

8 months ago, $7$($@!

Problems with password

I have to call for assistance with a reset each time i try to use this account

2 years ago, Ms. Truth be told!!!

Horrible Customer Service options

The app is limited on communication regarding anything. If you have an actual inquiry your best bet is to do so via in person or over the phone.

Description

First Command Bank MobileCommand™ allows you to quickly and securely manage your accounts from your mobile device while on the go! First Command Financial Services, Inc. and its subsidiaries, including First Command Brokerage Services, Inc. and First Command Bank, coach our Nation’s military families in their pursuit of financial security. Since 1958, First Command Financial Advisors have been shaping positive financial behaviors through face-to-face coaching with hundreds of thousands of client families. First Command Bank MobileCommand™ features include: -Manage your Bank Accounts and Finances: • Review activity and balances in checking, savings and credit card accounts. • Securely send and receive money with Pop Money® using a mobile number or email address • Transfer funds between your First Command accounts • Mobile check deposit: simply take a photo of checks to deposit them • Pay bills and schedule/edit/cancel payments -Security: • Use biometrics to quickly log in to the app. • Set app alerts to be notified of important account info. • Change Online ID or Passcode • Access your accounts 24 hours a day To log in to mobile banking, use your First Command username and password. As always, if you have any issues with our app, you can call us at 888.763.7600 or email us at [email protected].