My closest first common wealth since I moved out of the area is an hour away and the app just makes my life easier, the drive there..? Nope don't need to I got the app, put my paycheck in if my job doesn't have direct deposit and it works right away. Checking account balance without needing to call a number, yup the app has got it. Lost my card? Don't need to call a phone number either I can disable my card through the app!! Amazing if you ask me..
For the last month to month and a half now the app will recognize my Face ID and then make me register my device. Every. Single. Time. Before anyone says oh hey just use the same device I do. It is my personal cell phone and I can’t do anything on the app in a quick fashion anymore because of whatever software update needs to be done. I asked about it weeks ago and they said it’d be a few days. At this point I’m debating moving back to my other bank account for a primary since the issue hasn’t been resolved. Other than that it’s pretty great but I don’t want to take 5 minutes to check my balance or transfer money.
This credit union has beat service I believe every credit union and bank should have. I see people that are willing to work and help their clients the best way possible. Even during the pandemic they worked so hard. I love there customer service and I would recommend them to everybody. Thank you for being my bank for 3 years!!!!
I can’t tell you how many times suddenly I can’t get in it’s not accepting my password that I know it’s my password then I have to drive into the bank and as I step in the door suddenly it is working. I have 5G service and a booster in my house I have complete coverage so it is not on my end. Then I get a message saying we’re sorry for the inconvenienceAnd that it is currently down at the moment. This is happened several times I have never had this problem with other banks or credit bureaus
Recently every time I sing in It keeps bringing me to a screen where I’m supposed to confirm my contact information yet there is no way to confirm… then I hit “back” and I have to sign in again, every time. Can this be fixed Also the check deposit is buggy where you often have to retake the first pic a second time because the picture will snap by itself or some other weird thing…
I really liked the old BELLCO app, it just seemed more intuitive and I guess if I’m honest I was used to it, so after a few weeks of using the new commonwealth app I think it’s just a little more complicated, there are a few more steps to simple transactions and you don’t have as much info on the app. An example is When I call the office to find out things like where the routing number is located on the app I’m told I have to log onto the web site that sort of thing.
I enjoy the ability to access my account and message the bank without having to call and stay on hold. I like to see if there is an issue with transactions. Just would like to be notified of any suspicious activity, and would like the ability to be able to lock my cards if needed.
I downloaded the is app to make paying my car loan easier. They app is itself if easy to follow and has all the information I need. However, when I go to actually pay my bill, it doesn’t work. It doesn’t load or anything. I’ve tried for over a week. I eventually just paid on the website which ultimately defeated the whole purpose of me getting the app. I will continue to try though! Thank you.
At first, it was hard for myself to get into my account easy so when I came back, I was given help right away so that I can get into the account easy even though it’s a small account I really appreciate the help that I’ve been giving thank you. Yuvone BARNWELL
Honestly going with first commonwealth is the best decision I made because I switched over from Bank of America and let me tell you it was always something with them so I just said screw let me try them out because my friend told me about them. So glad I did!
I’ve been a customer for a couple years and as of the recent updates, my account doesn’t accurately portray the amount in my accounts. It was saying I had more money in them and then charged me a$33 fee 6times because the app said I had more than I did… I called customer service and they were so rude and disrespectful to me that I wound up hanging up. They made me feel stupid for their app not telling me the correct information… changing banks after the new year. If I could go lower than 1 I would…
This app has been so helpful and is extremely easy to use. I no longer have to worry about logging onto a computer somewhere. It is so easy to make transfers, check balances, and even deposit checks on the fly. Love it!
Basically it allows the user to “Bank From Home” in every way except cash transactions. Accept and deposit checks on your phone. Transfer funds both inside and outside the Credit Union.
I love this app it absolutely has access to everything you need. If you have to make changes its all there and also it saves you a trip to the bank or a phone call. I highly recommend for people to use this app
Only real issue I have right now is I constantly have to get a security number to long in. App won’t remember that I said it was on my device. There are some small things but not that bad, overall
Very easy to use and convenient. Transfer funds, mobile deposits, view multiple accounts. You name it, you can almost do everything right from the app.
I love how easy it is to find what I need on the app but every time I go to log in it asks to register my device every time when I continue to use the same device. I have deleted the app and logged in and it still prompts me to do so.
Despite this being a time where most banks offer the feature of depositing checks only. FCCU has not adopted or added this feature. Despite it being listed as an option it unfortunately is not. This app is only to view your balances and to move funds between your accounts (if you have more than one).
Opens right up, never have an issue. I do wish that Zelle had better features as this is the only thing I constantly have an issue with (amount I can send, who I can send to, etc). Once this is updated, I can fully give it 5 stars
Excellent customer service Needed help with on line banking password. She had patience, clear spoken voice , pleasant demeanor I have been with this credit union more than 30 years. Love your service. Cheryl Clymer
I’m a big user of online banking. I use it often to transfer money to pay off our Visa almost daily. My one issue is the Notes area. With BELLCO I could use Punctuation and Special Symbols such as Tax XFER 1/3 (1 of 3). I can no longer do that. Otherwise I am very happy with your APP.
I just wanted to find the hours for the locations in my area. Since I don’t allow location tracking, it didn’t find any on the map. There is no way to just see a list of all locations and their hours. Simple information unavailable.
I’ll never understand why developers ruin apps just because they want to stay busy. I’ve never had a problem logging into this app until recently, now they require a two factor identification which is the biggest pain, let good enough alone!!! Horrible
Not sure why everyone says the app doesn't work, I've had it for 3 years and every any issues. Wish they would update the app to make it more intuitive.
I started using FCU because it wasn’t some faceless nameless bank but they don’t have any presence in North Northampton County. The app makes that almost a non issue since I can deposit a check by phone.
I’ve had this app for a couple of months now and I still don’t know why whenever I want to make an transfer it never works, it’s getting old having to call just so they can transfer money. It’s annoying because I just want food sometimes and I can’t even transfer, not even on the website. Nothing works for me, only thing that works is calling but no one will be answering the phone late at night. Please fix your app.
This app is always available. It never freezes or kicks me out if the app. It is super user friendly since it was updated. Choose FCFCU for your banking needs. Go FCFCU or go home☺️
There is an issue with “Deposit a Check” not showing up in the menu on the new version of the app. I tried rotating my phone to landscape mode and now the option is showing in both landscape and portrait in the left side menu. It is still there after closing and reopening the app. Weird.
No problem downloading or setting up the app. Easy sign-on with iPhone. First time customer too. Received a follow up call to see how well the app was meeting my expectations. So far …so good.
If you hit back, it takes you to the log in screen instead of main menu. App doesn't reset when you logout, if you logged out in an account screen- it will open again in the account screen instead of resetting the session and bringing you back to main menu
FCFCU has been my financial institution for a decade now and I have had great service from their staff at Union Blvd, Tilghman St and the Whitehall location. Very polite and always helpful. The customer telephone support lines lack a great deal. The staff in the locations I mentioned are all great.
This app is easy to use and I can do all my banking online without having to go inside the bank for certin things. I love this bank and all the things it has to offer.
The app works and does everything it is supposed to do. Things are laid out in hard to find places. It’s missing 2fa which is important in our current time. Especially for something important like a banking app.
Seeing all accounts would be nice and transfer limits should be any amount you want to deposit and transfer from one account to another and from one bank to another!!
The app is easy to use, and understand. I like it, and the credit union that supports it. If the people at the local branch aren’t so wonderful, I’d use the app entirely for all my banking.
The app has a good basic structural foundation, but needs to be polished as far as its user friendly features. It doesn’t run flawlessly. App does its job, but it doesn’t run smoothly if compared with comercial bank apps and for some that’s the reason this is understandable up to certain point. I suggest a complete re design of it, colors,bigger letters and legibility.
Best bank I have ever been a member of great people work there and they are fast fast fast at what they do!! Would recommend this bank 1 million times over!
Great credit Union to work with! Been with them for 25+ years, and they have always been easy to work with. Excellent products, staff, and rates. Highly recommend!
I have noticed it has been taking longer for the app to actually open. Today I had to go out and back in twice before it loaded and it took AWHILE for it to open.
Customer service on phone is very good always very helpful and informative. Service techs are always helpful and nice. Inside my bank misty old crew. Do not know new crew.
I came to FCFCU about a year ago. The App has helped me and my husband easily deal with our accounts. I would love someone to add FICA score but I know that’s not the App. Great Help.
I’m grateful for this bank and the app is very easy and the bank doesn’t give you any fees or nothing like that so it’s a very good bank. That’s why I’m grateful.
FCFCU Mobile gives you the ability to quickly and conveniently access your account and conduct your daily finances with piece of mind. Our app is complete with firewalls and other security features to protect your information 24/7. With FCFCU Mobile, you can: o View account balances o Transfer funds o View pending transactions o Create, approve, cancel or view funds transfers o View transaction history o Set-up and pay bills o Deposit checks o View check images o Set preferences and view eStatements o Send money to anyone with just their name and email o Manage your debit and credit cards o Instantly pay bills and update cards used for common subscription services o Transfer money between your First Commonwealth account and outside financial institutions o Categorize transactions and create a budget o Open accounts and apply for loans o Create and manage alerts o Send and receive secure messages o Access financial center hours and location information o Spanish option available Questions? Visit us at www.firstcomcu.org or call us at 610.821.2403 to learn more.
