I opened my account with FGB W Thomas in Hammond in 1989 and it’s been a great relationship. It’s nice to walk into the bank and your banker identifies you by name. When I moved to Livingston parish in 2000 I started banking with the Denham location and now at Watson location. Both local locations have outstanding service from the tellers to management! Love FGB!!
I switched from Capital One to First Guarantee three years ago. I used both apps and find First Guarantee super easy to use and very comprehensive. I can see all of my accounts at one time and can do all of my regular banking using it. Deposits are a snap, bill pay is great, monitoring credit card purchases gives peace of mind, and I can even keep an eye on my mortgage and CD activity. Bank staff are super helpful as well when I stop by for non-routine banking services.
Overall the app works. I can check my accounts, see bill pay and transfer money. Logging in, however, has been a struggle. The Face ID option only works is I completely close the app by swiping it away on my iPhone. I already checked to see if I missed an update. Also, I’m having trouble with check deposit. The app crashes on me when I try to submit a Mi Ike deposit.
I really like the way the app works, very convenient. My only problem is that it locks your account completely after 2 failed password attempts and you have to call and speak to someone to unlock it. I understand it’s safety measures but my husbands bank app only locks it for 30 minutes. So you just have to be careful. BUT I love this bank more any any I’ve ever been with and WAY more than my husbands bank.
This has been my bank for over 15 years!! When ever I need help they are always on it. Good to know that you have a sense of family when it comes to taking care of your business. They make you feel like your top priority.
I have been with a long time. I had one issue a couple years ago and it was fixed immediately by the bank. I would recommend this bank to anyone I rate y’all a 10
The app is good I just hate when I’m in a rush is the very time that I have to login rather than use FaceTime and it seems like the very time that I’m in a rush I always have to login or something wrong with the app. There must be a better way it has to be. There’s always something wrong with the app, is there anyway that it can be fixed?
Compared to other bank financial institution apps, this one isn’t as user friendly/appealing. Most things are easy access (i.e, making payments to different accounts, from other accounts.) it takes awhile to verify and load other external accounts. I think it’s just need a little more precise menu update.
Just about nothing on the apps works. You can’t send money from one account to another. When I call for help they just said this app is not set up for it yet. Even the stars at the top of this survey doesn’t even work. I have other bank apps and this one is the worst.
The app lags severely, many times when I access it, the app simply spins endlessly not able to load data. I’ve waited a week for a savings account to link with the business checking account. I even went into the branch and asked for their help and they said it takes a few days to update. It’s now been a week. Overall: I’m not able to check my FGB accounts in real time. And that lacks security.
I have enjoyed the new updates, and they are very helpful. FGB has the best online banking app. I just love banking with FGB, you must give them a try. Thanks FGB for making my online banking easier and more accessible.
Everyone is just great. They help you, fix your phone,(My Mom). Friendly, shows a interest in any problem you may have. Those ladies are good at their job.
The new update is absolutely terrible. After initially updating I had to change my password 4 times and got locked out. I had to call, but the call volumes were so high I got hung up on. After finally speaking with someone I was able to get in, and it still wouldn’t load my accounts. After twos days of updating I’m still not able to see my account.
It is very easy and updates are made often that are not hard to follow. I love the simple and easy app, no troubles getting and doing what needs to be done, great job.
Sometimes it doesn’t show when you take cash out until the next day or two, I don’t like that. Th e old Union Bank app showed immediately when you took money out. Other than that everything else is fine.
While I am thrilled with the ability to categorize expenses, each time I change the category, the app crashes. It keeps the change, but happens each time I change category and I have to log back in.
This link doesn’t show you your transactions! And everything is limited! You can’t find out anything other then your balance unless you call the actual bank! It doesn’t even show any pending transactions! It’s actually not useful! Because I have to call every other day
I have 2different banks . Online line banking with Hancock Whitney does not leave you guessing at the debit charges . FG , Does not give good description of debit charges
Security needs to be improved. Password restrictions are a pain. The system locks me out often. It’s bad enough that I have started doing online banking with another institution.
The push notifications that I have set up I don’t know how many times to send me a message or something letting me know when my card is swiped and for the amount or any of the other alerts I have set up do not work
I recently lost my debit card during the weekend, and there isn’t any place to freeze or to cancel your card in case it’s lost or stolen, thru the app and it took me googling for a number for me to call to do so
The way the app is laid out it serves what the bank as a business is attempting to accomplish more so than serving me as a customer, that is my opinion.
Banking has never been easier! The MyFGB app allows you to check balances, pay bills, transfer funds, view transactions, and pay family and friends - all from the palm of your hand. It's fast, free and available to all FGB online banking customers. Our app also allows you to find the nearest branch or ATM, view pending transactions, add billers, and view secure messages. It's our one-stop-shop for easy banking.
