I don't know if I've even been to Indiana but I've had a 15 plus year relationship with this bank and I've always been happen with them for basic banking, bill pay and savings. Then the few times I've needed help they are easy to get on the phone and assist with the issue. The banking app has been good from the start. I really liked they had a camera login system years before touchid and face id. It gets the job done with check deposit, transfers and bill pay from the app.
I use the app primarily for deposits. I use a similar app for another bank. This one works fine most of the time, but it’s needlessly inconvenient compared to the state of the art app provided by my other bank. First, you shouldn’t need to write “mobile deposit” on every check. Second, this app regularly requires you to check perfectly good pictures for readability. Almost all the time, these requests are a waste of time. I assume the app has simply been programmed to ask you to check your check pictures all the time, which is a waste of user time and effort. Finally, you shouldn’t need to frame a check then hit a button when you’re ready to take a picture. My other bank just requires you to frame the check and then it’s app takes the picture for you when it likes what it sees. 1st IB is a great bank. But, it’s time for an app update.
Why can’t we use the great money management features on the app!?
I have been with first IB almost since the beginning. And I have always been a fan and an advocate. But I gotta say, the fact that I still need an external budgeting app on my phone (with the related account sync problems) when the First IB mobile website has a great money management app is beyond me! I am hoping you add the money management functionality to the app. But there is a good chance I will be switching to a competitor that has this already baked in.
i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning. i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??
I have been banking with FIB since the beginning, back when internet banking was just starting. I have had other banks and credit unions through the years but FIB always was my bank of choice for deposits and bill pay. The mobile app has always been good and keeps improving. I worked in banking for twenty years and I appreciate the clean interface and the simplicity of this app over other banking apps. Very happy with support though it's seldom needed.
App works great, is easy to use, and does the typical things you would expect. I’ve been using First Internet Bank if Indiana since the late 90’s. Beyond the favorable rates and lack of fees, I’ve always found it easier to get done what needed to be done working with them rather than brick and mortar banks I can walk into- not intuitive but totally true.
While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.
I have banked with these guys for ages and trust their products and services. A bit slow to adopt but things work the way they should. That is worth the wait. I don’t need anything more from a banking app than what theirs does.
You should have had Face ID ready day one. Two weeks later, still no update? Update: Face ID does work. However, it’s not entirely intuitive as to what you need to turn on. If you turn on Touch ID, that will turn on Face ID. I guess I would expect the verbiage to say Face ID. In the confusion, I started switching to a new bank. So this little thing cost you a long time customer.
This is generally a good app but if you are a traveler note the following serious limitation: The app constantly displayed “service unavailable” while I was in India. It turned out that service was in fact available. I had to VPN to a US server to login. If this had been clearly indicated to me it would have saved frustration in setting up bill pays that I nearly missed.
This app has always been fine, but since the last update, mobile deposits on the iPhone don’t work. When it says rotate the phone to photograph the check, it never recognizes that I’ve done that so the app is basically stuck at that point. I make all my deposits with this app, so this is obviously a problem.
This is the temporary workaround I received from the bank, which worked: Keep the phone in an upright position (eg. standing upright on a tabletop) and then rotate in the opposite direction that the app requests.
Sad... no check deposit now & after all these years
Been a customer since FIB's earliest days. Now, after I updated my iPhone XR to IOS 16 & my iPad 3 to IOS 15.7 can no longer deposit checks. I live in Seattle. Check deposit function yields an undiscernable Grey box... portrait or landscape. Repeated calls & an emails has garnered no response. It's a problem that will require a new bank. 🙁
Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of the app.
It's really easy to deposit checks with your phone with just taking 2 pictures. The ability to quickly transfer money has helped on more than one occasion. It's also super easy to just pull up your accounts to make sure you have the appropriate funds.
I have been thinking about switching to an “online only bank” for sometime. I figured since I do most of my transactions online and rarely ever go to a physical bank that making the switch would be a great option, so I did some research and came across 1st Internet Bank. Based on the App Store and other websites that have reviews of the bank I felt like this would be a solid choice. So on 08/17 I decided to open a checking and savings account. The application process was straight forward and I was able to open a checking and savings account. I got online banking set up and was going to set up my work direct deposit when I got to work the next day, but the next morning when getting to work I tried logging in to the mobile app to get my new account number for my work to set up direct deposit. That’s when I got a pop up notification when trying to login that my account was locked and I needed to reach out to have it unlocked. Although I thought that was odd, I called and spoke to someone in their customer service. I don’t have the name of the lady but she tells me that she didn’t see any accounts under my social security number. I told her that must be incorrect and explained to her that I opened my accounts yesterday and even set up online banking. Then she tells me, that my accounts where closed and that I would get an email or a letter explaining why. (So first she tells me that she doesn’t see any account then she switches it up and tells me they were closed, so which is it?) The reason for my review is to warn people to not use this bank, they will just close your account and then just like that you can’t access anything. What if I would have set up my direct deposit, had bills coming out of that account, or was standing in line at the store to buy groceries? I understand that the bank is going to probably reply to this review with “….. in the terms & conditions we reserve the right to close your account….. ect.” And that’s fine, but people should know how you operate and that their money / accounts can just be closed without being provided a reason what so ever! I’m sorry but I don’t see the reason for this at all. I know that my review is going to do nothing to them but the fact they can just do this and you can’t question them or have any type of recourse is down right sad! For anyone thinking about doing business with them, I hope you read this review and seriously reconsider. (If you’re still looking for a great bank and an online account try Discover bank, I already have a credit card with them, and setting up my new account was super easy and I get more perks. Plus there is literally ZERO fees and you earn cash back. Hope this helps someone!
I very much appreciate First Internet Bank's addition of an iPhone app. This one doesn't quite do everything it seems to say it does, yet. When attempting to pay off an unexpected overdraft (bookkeeping error), the transaction wouldn't go thru. Customer Service told me there was a certain button I had to click on if paying in full (as opposed to making a partial payment) but the button does not exist in the app. Also, despite the fact that I have banked with FirstIB for many years, it turns out that there is a low daily limit for deposits made via the app, so I've had to deposit checks to another, local, account in another bank, then write several checks on that bank, splitting up the total amount and making deposits via the app on successive days, with the added complication that nothing gets credited over the weekend, so it's taking 5 days to get my money into FirstIB, instead of being able to do it all in one transaction. A good start, but improvement needed.
I have been with the bank since they had 5% interest on checking. Back then, they were on the forefront of technology, what a reasonable person would expect from an Internet bank. Fast forward ten years to today, I feel like their technology has frozen in time and is no longer competitive any more. The brick and mortar bank I use to make deposits to to then transfer over here, Chase, has much greater technology with their quickdeposit, quickpay, and vastly superior account alerts (more control of texts you receive). I am actually surprised they even came out with an app, albeit very late. I am not that surprised that the app has low functionality. I an very happy, though, that this app doesn't make the user use Firstib's security+. I just hate going thru that every time. This app is okay.
It's fairly basic of an app but it gets the job done. Wish it showed information more similar to their website because finding stuff can be hard. One review complained about the daily limit for mobile deposits being low but you can contact First IB to get the limit increased. They processed a substantial increase to my limit within hours. The limit is going to vary based on your account history and risk. That's just good banking.
I've used first IB for more than a decade and am delighted by this app. I had abandoned an earlier version when check deposit ceased to work, but the current one works well and supports Bill Pay too. Love it! With Touch ID supporting third party apps in the forthcoming iOS 8 release, I hope First IB will enable access with a fingerprint too. Or perhaps OnePassword will enable Touch ID as an alternative to its master password.
Love the fingerprint login. Love the mobile deposit feature. Good for simple things. Some improvements: allow a description field when making deposits or account transfers (like in online portal), and enhance bill paying fester to be able to clearly see bills that are due.
This was a good mobile banking app for First IB that is now so much better with the ability to deposit checks right from the app! No more mailing or scanning. Now just take a picture of the front and back of check and you're done. Awesome and easy to use!
The bill pay just needs to have the same features as the web. It doesn't know the amount and date of bills that the website does know so I have to flip back and forth between the reminder email and the app.
Love the bank, glad the app is catching up to other online banking apps. It's a far more useful app than it was a year ago. The ability to do some of the Finance Works type of functions that are available via FirstIB's website would make it great.
The app does exactly what it needs to do: provide quick info and allow me to transfer money. All the other stuff (bill pay, etc) would just junk up the experience and provide little value to me. Well done!
I have always been impressed with FirstIB. I've been a customer of FirstIB since 2000 and they just seem to do it right. They think about the customer experience and I am always able to get they attention I need.
I work at a Bank, but use First IB instead. They have better products and services and no crappy fees. Likewise, this app is great app for viewing balances and depositing checks. Wish the app had a bill pay interface. The mobile bill pay through the website is clunky.
Monitor and manage your First IB accounts with just a few taps through the First IB mobile app. The app gives you easy, secure access to your accounts from the palm of your hand. FEATURES - Get up-to-the-minute balances on your accounts - Deposit checks to your First IB account - Review up to six months of recent transaction history - Transfer funds between two First IB accounts - Pay bills (or people) with one-stop convenience - View and activate your cashback offers - Experience consistent design for both phone and tablet - Access account information through your Apple Watch WHAT’S NEW - View your current balance at a glance when your phone is unlocked - Receive push notifications for account transactions - Set a one-time future transfer or schedule recurring transactions - Add a personalized note when setting up a transfer We are constantly working to Imagine More® to make banking with First IB even better. Until the next batch of enhancements, happy banking. Note: If you’re a current First IB customer, use the same login credentials you use for Online Banking. App is subject to First Internet Bank’s Online Banking Access Agreement.