First Mid Bank & Trust Mobile

I find it extremely easy to transfer funds from one account to another or deposit a check on the run !!

First Mid took over Blackhawk bank in Rockford. I had my mortgage through them. The app was easy, detailed, accessible and I could see my checking/savings AND most importantly, my mortgage! Since First Mid took over, the usability has gone down and you cannot see your mortgage account (I have a feeling there’s a sneaky reason for this). Also, First Mid, the actual bank, sent 2 payments out to my insurance company. The teller told me I should be fine applying it to my mortgage and it shouldn’t affect it. So I did. Then he gave me a phone number to someone more specified who called me back and said not to deposit the check or my payments would skyrocket. A day late and a dollar short. Maybe you should educate your staff on what happens when YOU accidentally screw me over. Not happy with the app, since the most important part doesn’t work. And definitely not happy with the bank. NONE OF this happened when it was Blackhawk. They knew what they were doing.

I have issues with the app more than I would like. There have been many occasions when I was unable to log into my account due to maintenance issues. They offer the most basic luxuries that most, if not all, banks offer on their apps. I received an email that indicated several updates to the app which got me really excited. As the date neared, I received another email stating they needed to postpone the update (without adding a new release date). I believe that speaks to the team and management behind the scenes (and bank at large). The app lacks innovation, predictability, and services.

Before they bought out Blackhawk bank Zelle from Blackhawk allowed a huge limit and instant payment. First mid bank and trust isn’t using Zelle as Blackhawk bank was. I’ll continue to rate them 1 star. I also like how the limit threshold lies to you. Saying you’re at you limit when you only transfer 100 dollars. The app and bank is pretty much useless for anyone money management . 10 dollar a month for them to hold 10k isn’t worth the unusable functions of a bank and app. What’s the point if I can’t use the money available when I need it.

Having to change the password as often as it wants gets annoying. Also having to put in the password to transfer or do bill pay is annoying. Other than that, I like the app.

Make an app that works. Bout tired of this bank already. The bank they took over had an app that worked all the time. This app blows!!!! Doesn’t sign in half the time. And it takes three or four days for some transactions to post. Wow that’s pathetic. Maybe you guys shouldn’t have came in town and fired all the employees that had worked there forever. Those employees knew how to make an app that works. I’m moving to the bank where those employees go to. Like another reviewer said, get with the times!!

I love the app. I would like to be able to add or edit the companies or people that I pay from my app instead of just from my desktop.

I don’t know why so negative reviews are on this app. It does everything I want it to! No problems at all. Maybe they aren’t smart enough to use technology?

There’s not much I like about this app. Mid-Illinois took over my bank which had a great mobile banking app. With Mid-Illinois’ app, half the time I get a message that says my information cannot be validated and I can’t sign in even when I enter the correct user name and password. The iPad app can only be used in portrait mode which is really, really annoying. It just seems to be a poorly designed app. It feels outdated. Surely Mid-Illinois can do better than this.

Great when it actually works theres seemingly always something going on like it’s always being worked on every other week and I can’t log in for days at a time this needs to be fixed and it would be great it’s extremely inconvenient

This app is always down when I need to access it. I’ve been trying to access it all weekend and it’s down. My emergency fund is in a separate account and if I had a true emergency and needed to transfer funds I’d be in serious trouble. Plus there’s no any other way of transferring money outside of business hours. This is making me want to switch banks ASAP, very unreliable.

I got this app so that I could check my balances before deciding if I wanted to make a purchase or not. It works perfectly fine for that purpose. However, it doesn’t have luxuries that some other apps do. Oh well. At least I haven’t had any issues.

The user interface is just not good, someone with no experience could make better, and for a banking app to look this terrible is beyond me. You guys need to update it asap, especially after getting lots of new customers in this recent merge with Blackhawk, if it doesn't change and get better i will just move banks.

It seems like every other time I try to access my account the system is offline. What irks me the most is their little notice that insinuates that it is my fault that the app isn’t accessible. I’d move to another bank if there was one in my community.

Fast, Easy, convenient, always available

App is ok, when available, but mostly ok the rest of time. I’d like to see the feature added to show pending credits, upcoming deposits!

I can never get into my account always tells me to contact customer support but I can log in with the same information on my laptop. I’ve been able to use it maybe 10 times in the last few years.

When it functions it is not a bad app. The problem is that it is often down. Several times a week it is inaccessible with an error notice. Waiting several hours or till the next day helps but this app needs work.

Love that I can get money transferred like this ! It’s so helpful ! You can tranfer money any time of the day or night !

I can’t transfer money and stay updated on what I have everyday! Great company!

I can see the cleared checks. This is so helpful when running my business!

Efficient and speedy. Mobile deposit is great.

Security issue- even though you log out it doesn’t actually do it. So the next time you open it it gives the message that it had to log you out because the session expired. Please fix this.

This app was working fine until First-Mid dropped the Illinois out of its name and reconfigured the app. I can no longer deposit a check by taking a picture, I randomly get blocked out of my account, and every time I try to use the fingerprint to login the app crashes. Please fix this!!

It worked fine for awhile but then all of the sudden it wouldn’t let me log into my account and said I don’t have the credentials for online banking. I can easily access my account on my computer though. I don’t understand why the app just stopped working for me.

I’m not allowed to make external transfers due to a recurring error. My previous bank has recently switched to this one and I’ve had nothing but issues ever since. Most likely will close my account soon here.

This app is trash. I’ve changed my password multiple times and I couldn’t get into my account. I have to go online on the website to access everything. So stupid. Terrible bank in general.

Had problems getting in to make transfer then get smacked w an over draft fee... so extremely frustrating.

It took a while before this bank even bothered to put out an iPhone app. Still can’t use Apple Pay. I use the thumbprint so I don’t have to type passwords like a demented monkey. Thumbprint opens app but to make a payment I must type in a password. Substandard! Need to look for a new bank.

Good app just too much down time for me seems like the app always needs maintainability or is down right when I need it the most

Just moved over to midbank from providence bank. Do not like midbank app at all. Should’ve used providence bank app and just change the name. Their design and features was so nice. And very easy to navigate

Its very helpful when it works, won’t let me log in half the time till the next day and runs fine then will do the same within the week. Idk if anyone else has this problem 🤷🏼‍♀️

I can rarely get logged in. The info is saved and 3/5 times it says it’s wrong. I can only transfer money between 3 of my accounts. Deeply regretting not switching banks when Blackhawk closed.

You might be able to log on or see your instant balance 1-2 out of 20 times opening the app, if it even makes it to the log in screen without saying an error has occurred please call.

This app constantly logs you off and goes back to the Home Screen. It’s also very slow

There are more times I can’t either transfer or even log into the app bc it goes down more than needed and doesn’t get fixed right away

Trying to cancel or edit scheduled transfers but can’t find options for them

Need to be able to have access to banking account and routing numbers via app. Can’t send review cuz nicknames are taken

It’s been down too much since you’ve had the buy out.

This app is very basic compared to other banking apps I’ve used. I like the ability to disable and enable my debit card from my app vs having to call. It seems very outdated.

Easy to use & convenient. Good job First Mid!

Thumb print sign-in will work at first, then suddenly stop, causing me to manually enter my password. I delete, reinstall, repeat! First world problems, I know, but just fix it!!

I don’t understand why I don’t have the mobile deposit option

You buy out first bank and trust, who had a great app, then give us a crap one that seems like it's 6+ years old. I was expecting the same app or better, not way worse

Everytime I open Zelle the app just decides to crash. Poorly run app. Makes me want to switch banks.

Features are barely ok. App is down a lot. The Face ID sign in works about 1/10th of the time. Sometimes user names and passwords save, sometimes not.

First Mid took over for Blackhawk and after a poor transition I’m stuck with this crappy app. Time for an upgrade.

The app is fine when it’s working but it often isn’t. It’s annoying.

Ever since iOS 14 Face ID for this app doesn’t work. Works in all my other apps, tried everything to get it to work.

Goes to white screen when entering app then kicks me out to Home Screen