I have been with First Source for a number of years , my credit wasn’t the best to say the least but Tammy helped me get on the right track, paying debt off and starting me out with a credit card! I’ve since had a few loans , paid them off and my credit score has improved greatly ! No matter what I need , what I ask and need help with their there happily to assist me ! I LOVE MY FIRST SOURCE ….
First source is great. Incredible credit union. Their app not so much. A few months ago I opened a ticket with them about the developers inexplicably removing landscape view from their iPad app. I’ve never heard back from them and 3 months on still only works in portrait mode which forces my iPad out of locked landscape view. This is literally a check box in Xcode to enable. This doesn’t even touch how the forced a Eula into the log in screen a few weeks ago which only displayed 1 character per line so it was impossible to reach the bottom and accept it so I could use it for paying my bills. You know basic finance stuff. lol but it shows their dev team isn’t top notch and clearly don’t test their work. Sp first source as a credit 5 stars developers 0 so I gave this 2 just for the sake of the credit union itself.
I like the ease of using the mobile app I can sit at home in the comfort of my easy chair and pay my bills.I would also like to thank the ladies at the Herkimer office where I do my banking they’re always friendly there’s not a long wait because everybody does their job and a quick and professional manner so a big shout out To the Herkimer branch
App works very well and does everything I need it to do. They seem to always be updating features and functionality with improvements. I’m not sure what the reviewer who claims the app is unusable on their iPad is experiencing, but I’m using my iPad with the app and it works fine in both landscape and portrait.
So many great features! Love being able to easily manage my money, pay bills, friends and family, bring in other accounts and more!!! Love the enhancements!
I like how this app has the snapshot mode and can see transactions. I like that transfers are easier with this new app. But there are also a lot of improvements that need to be made. It’s constantly down or simply not working properly. There is no real time refresh when you make a purchase or deposit. Things on hold no longer have a expiration/clear by date anymore. Overall very frustrating app that needs a lot of work to work seamlessly.
Doesn’t even deserve the single star. The app was perfectly fine and they ruined. Had to call multiple times and talk to over 6 people before they had an answer that they should have been able to know the answer to after the first person but they don’t inform their workers enough to have that happen. Still can’t get the app to work at all. Very annoyed with everyone at first source but with how seriously lacking their skills are on the internet now I doubt they will even know how to read this.
When it works, it’s okay. 80% of the time I try to use this app it either crashes or I just get a blank white screen. I also do not like that when I first set this app up to access our accounts, the app wouldn’t recognize me. After a way too many phone calls trying to figure out what the problem was, it turns out that First Source automatically defaults to the man’s name in a heterosexual couple. We are living in 2022 & First Source is living in 1950.
This app is always having problems. I have a brand new phone and my husband has a completely different phone and we both have had numerous issues. It also is not the internet connection, as it happens at various locations where it is slow to load and/or doesn’t load at all. When it does work, it is fine. It’s just getting it to work consistently that is the issue.
When it works, the app is pretty awesome. Your typical functions in a mobile banking app are there but man, oh man, IF it ever works. You can get lucky for one day and then have a week of forever loading into the login screen only to give up because it’s been 5 minutes of the loading circle with no success and at this point it’s easier to drive to the bank or call to check your balance….
Used to be a great app and could do everything I needed. Since the update I can no longer pay my mortgage that I took out through 1st source. Only upside is now I have access to our joint accounts without having to log out and login under the joint account.
This app has a great interface and will make it easy for credit union members to access their balances from anywhere. There is a lot of potential with this app and cant wait to experience the future enhancements!
Hate that there’s always issues with mobile depositing but having to re-register into the app after the update was pretty sucky too but for the most part it’s okay. Just wish I can deposit checks through the app.
STILL CRASHES ALL THE TIME Doesn’t anyone check this before releasing it. Been months no updates. Month and month go by updates very few. And all don’t fix the crashes. Need to log in over and over again. Very poor and no response back to why
Not enjoying the new update. Makes me sign in every time. Snapshot doesn’t work most of the time. I just want to check my balance and last couple of transactions without having to sign in every time.
Your app has stopped working. Gives an error of something went wrong when attempting to send the last request, please retry . The coding for fingerprint or password doesn’t even load. Please fix ASAP. JM Electronic donation services
I have been a member of First Source for 20 years. As a credit union, they are OK, although I think it has gone downhill a bit in recent years. But, this app is awful. It freezes and it has error messages that it can't complete a bill pay. Today, my balance wasn't even correct. I thought my paycheck was never deposited and sure enough, I checked the First Source website and it was, never showing up on the app. I have another bank with a mobile app that is great, and in today's age, a bank needs to have one. I find this app useless.
Its very useful when transferring funds from account to account but i do not like how you cannot view your credit card balance please give that option and id give 5 stars
I love to have the ability to check my accounts and transfer money. However, I have had to uninstall and reinstall this app 8 or 9 times because it freezes and then none of the interface functions. The only solution that works to unfreeze is to delete the app and reinstall it. PLEASE FIX THE APP!!
I love this app, or I did, until it changed and without logging in anyone who picks up my phone can see the totals in my accounts!! There has to be a way to change this!! Huge problem with this!
First Source doesn’t allow Apple Pay on their debit cards yet. I asked them to allow Apple Pay 1-2 years ago, but they kept putting it off. I guess it is not a priority. You’ll be losing me as a customer pretty soon if you don’t get this rolling.
The app just is always crashing. Bill pay is confusing to which account it is paying from. Please go back to each account sign in. For business account It should not show my other accounts on there.This is not secure as I have accountants that are only privileged to see certain accounts Update: Now it times out to quickly and won’t let me E deposit checks. Not good for a business that you have to spend a lot of time just to get task done. This app is so buggy.
First Source Federal Credit Union’s free mobile banking application. Bank 24/7 Manage accounts and cards, view balances and transactions, transfer money, pay bills, pay friends, deposit checks, find branches and ATMs, and see your full financial picture. Safe and Secure First Source uses strong data encryption, ensuring secure communication through all mobile service providers. Robust registration process is designed to prevent unauthorized access, which includes multiple two-factor authentication mechanisms to verify user identity before performing high-risk transactions. Lock out triggers safeguard accounts when there is suspicious activity, and all authentication events are logged and reported. Security measures block unauthorized access and protect your data, no matter how you access your accounts. Free All First Source members may use our Mobile Application at no charge. Your wireless provider’s messaging and data rates may apply. What’s new in this version • Aggregated Accounts • Pay a Person • Card Controls • Secure Message Center
