Had this bank since it was a teacher’s credit union
Many things have changed since when it was a teacher’s credit union, it is slowly becoming more like a bank than a credit union... new policies that can be found in Wells Fargo and Bank of America are slowly being added to Firstmark Credit Union. The app has several quirks and too many tabs that do not explain what is and what it is not, and if used it is a penalty for using it. Automated when texting to the bank instead of a response many times is discouraging when needing help immediately with your union account.
I want access to my full transaction history. Transaction history is cut off every time you change 3rd party online banking providers. This is true for the app and all other electronic means of accessing my account. You don’t send cleared check copies or return cancelled checks anymore, but I still need to refer back to details of posted drafts, as well as all other types of transactions from time to time. **All** other financial institutions I have dealt with, past and present (all the way back to CheckFree in the 1990s before banks had online access), have made my electronic data freely accessible for a minimum of 10 years. That is also a problem for accessing check images of all checks we have written that are cashed at any Firstmark location, as well as at certain merchants (e.g., H-E-B). Those images are **never** available online or in any other digital format (some kind of OCR that lists payee and date check was written as well as the date posted, draft number, and transaction amount. I don’t get hardcopy cancelled checks either. Sometimes my check stubs don’t agree with your posted data…then what? Does the FTC really allow that? I also want to add notes to any posted transaction as I can with my other CU app and online access. I also want to end world hunger, but I doubt any of my wants will come to any satisfactory conclusion.
I’ve had the WORST experience with Firstmark CU online website and mobile app. Since I only use FCU for my auto loan, I only have the minimum $5 in an account. However, the only way to make an online auto loan payment is to deposit money in that $5 account. My issues.... there is no auto loan “make payment” online feature. Nor is there an online/mobile app feature to easily deposit money. Phone Customer Support explained my options to make payment were to come in to bank, post office mail payment (who does those two anymore), call in and “talk” to support to make a payment or set up external account to deposit money in account. It boggles my mind on how archaic their online features are. For me convenience is a must and for that reason, I am considering refinancing my auto loan with my credit union. I will be 50 this year. I’m in the older age group. So when I say (no offense) you have to be an older mature person to enjoy this Credit Union, I mean older person who probably still uses a flip phone or home phone still. For now, I’m in the middle of setting up an external account. So far it’s been a normal “3 business day” process to verify accounts. I’m hoping this will help my online payment process. Stay tuned..... I’ll give my rating on how long the process takes to deposit from my day-to-day bank to this CU. Should there be other suggestions that will make my online auto pay convenient, DO TELL.
I had financed a car here, back in 2015. Just recently I thought I’d put in for a loan, I’m talking 7 years later. They approved two loans, one personal and one equity loan to repay IRS. I had a car stolen in Jan. They covered another car. My other bank won’t do anything except on occasion they forgive over draft. I’ve been blessed because in this inflation it’s hard to survive. I have my kids come at me constantly for hand outs. I won’t be leaving you and I’ll stay for the duration because you’ve recognized that I’ve STRUGGLED to get a 650 score! And you’re a good credit union!
The app keeps changing and the new additions are hard to monitor. Have had to look up how to work them and not because I don’t know how to use a computer. I’ve worked with computers and many programs over the last 20 years. Seems like just when I figure out all the books and crannies of this program, they change it or add to it. Great that they are keeping up with technology but please make it more user friendly. Love this bank!!
I’ve tried several times and even emailed the help desk on the debit card alerts I had to get a new debit card which someone was trying to buy items online. I canceled my card right away and got the new one, but the debit card alerts would not let me mark my alerts on the new card. I would be able to get to a certain point then it would say error. I emailed 3 times and it still does not work. The alert service has helped me with unknown purchases and I value that but can not register my new card.
I have been a member of FirstMark Credit Union since 1971 when I first started teaching. It was then called San Antonio Teachers’ Credit Union. I have never had another credit union or bank even though I’ve been asked about joining another big credit union in San Antonio. You have always taken care of me whether it was my several accounts or issues I had. Always there and always supportive.
I’m on this app every day because I have to LOL. As a banking app, it gets the job done. Transferring is easy, you can see how much you spend before it actually hits your account, and the credit union itself is fantastic. The new update took a few minutes to get used to, but I really like it. Overall, this app is no-frills, it just does what a bank app is supposed to do.
Always helpful with assisting with any questions and they have always helped with my financing needs. Great customer service and they actually return your call instead of you having to call them back. That is a rare find these days. 😁
I still have to go to the bank and write a check. Firstmark is not my primary bank so there is no easy way to transfer money. Need some better options to get money from bank to bank. Zelle? Photo of check? Please figure this out soon. I like the service and people but technology is quite a bit behind.
I can check my balance any day, any time. I can also turn my debit card on and off when misplaced. The app also features budget tracking (but guesses incorrectly at the categories so I have to manually change them) and tells me my current FICO credit score.
Good app. Does what it says: access accounts, transfer funds account to account, ask questions and so on. It still doesn't let me deposit my checks via the app, however. For whatever reason, it always gives a message that I need to retake the photo or that the image is unclear. Irritating, but not dilapidating.
I’ve been a FMCU customer for about 30 years and have seen many of the changes and updates to better protect us and our money. The latest update for online banking l, in my opinion, has to the best yet. I like the easiest of using the various options, the line color scheme, and good improvements overall. Way to go FMCU.
When this app first launched. It was atrocious, very hard to use and very in accurate. Over the years the app has improved greatly. It is also very user-friendly and I highly recommend using this if Firstmark is your credit union. No I don’t work for Firstmark. Laughing out loud.
The site has been streamlined, which is good, but what I miss is that it no longer tells you what date your account will be affected in paying bills. I can put in what date I want the bill paid, but it used to tell me what date the amount would be withdrawn.
I love this I can keep track what we spend right away and keep notes see our balance right away I love first mark they have been a great bank to usi also love the people at the bank at culegba and 1694 alamo ranch area anna me chris are great
My dad works here and he introduced me to the is app!😁Honestly it's great and all you can create widgets to see how much you have in your account, use fingerprint and I believe face print. I really enjoy it and i think it's a great credit union and a great app.😊
This app has always given me trouble! From logging in to giving me the wrong information about my bank account! The log in time should be quicker and send a message if it’s not responding. Sometimes I’m waiting and waiting but the load bar doesn’t move. Sometimes receiving money from another member might not show on your account through this app. Even though it’s in your account and you can see it available on the computer.
I love using the app because it makes it so convenient for me to check my checking and savings account. Also I enjoy the fact that I can transfer money to another member from Firstmark CU. This app is very straightforward and no complications on how to use the app.
Love this new app! Firstmark is the best credit union ever. The customer services is amazing.....finally a bank that cares for their members as though they were family. Shout out to Mark at Firstmark for always taking his time and being so kind.
First Mark Credit union has helped me many time in the last 20 years! They have loaned me money when I was in dire need! Thank you FIRSTMark! Great employees kind and patient, Huebner office and Bandera office!
I love the app however I don’t like that you can’t see all your acc and you have to keep logging in and out on different accounts it’s to much to remember .Is there a way to add all the accounts to one log in?I need my business acc to show with the rest of my accounts.
Features and Services: • Secure login with Touch ID or facial recognition • View account activity and balances • Transfer funds to and from connected accounts • Pay bills • Link external accounts • Deposit checks with Mobile Deposit • View Electronic Statements • Connect with Firstmark by message or phone • Manage account and security alerts • Locate the nearest Firstmark financial center or free ATM • Apply for loans or open additional accounts • Make loan payments • Debit and Credit Card controls • View Mortgage loan account activity • View credit score