Thank you 5pts for your exceptional customer service and support. Have been with your Bank for so many years and your always available at a personal level. We appreciate you!
I like how I can use the app on my phone to check balance and see transactions hitting accounts. However, I find the way the app handles security frustrating. I use strong passwords that are too long and complex to be remembered. So, I use a password app on my phone. Unlike every other app I use, this one will not allow me to paste in the password. Which means I have to write it down or display it on a second device while I re-enter it. I could switch to a simpleR password that I could remember I suppose, but feel less secure. Also, the app uses the fingerprint to access the system, but makes you re-enter password when making transfers between your own accounts. Frustrating. As a result, I end up only being able to use the app for reviewing info, not everything I want. Back to the PC for the rest.
I type in my phone number and a type the bank name and it says that it’s already in the banking app. Then after research the five points bank says it’s in the five points bank app and it says "Send Money with Zelle®". But I can’t find that option in the app. Am I doing something wrong? Thanks
Since the new update, the app crashes every time I open it. It won't allow me to do anything because it crashes within the first second of opening. Fix soon
Siempre tiene problemas con el Zelle pasan muchos días sin actualizar transacciones y el saldo real no está bien crees que tienes y puffff estás en negativo o no te deja realizar transacción algún
Five Points Bank Mobile® is a fast, secure, and free* service for Five Points Bank. It is optimized for iOS Devices and available 24/7 using your existing Five Points Bank Online® Username and Password. Your security is our priority — Mobile data transmissions are safeguarded by 128-bit SSL (Secure Socket Layer) to prevent unauthorized access. Our Online Security Guarantee provides added protection against unauthorized access to your accounts. We will never transmit your account number, and we will not store your username or password on your phone. ACCOUNT ACTIVITY • View your account balances and activity. • Available balance and pending deposits — learn more about how your available balance is calculated and what’s still pending. Note, some transaction activities may not be immediately recorded to your account and may not yet be reflected in the available balance. • Search and Sort — Find the transaction you're looking for in just a few keystrokes . • Detailed transactions list — View the date, location, amount, and more for transactions on one page, just like you see in Online Banking. TRANSFERS • Make transfers between accounts. BILL PAY • Schedule payments and pay bills right from your mobile device. • If you're already a Bill Pay customer, your payees are automatically available for use in Mobile Bill Pay. SEND AND RECEIVE MONEY • Popmoney - Send money, using a mobile number or email address, to friends and family with eligible accounts at participating financial institutions. MOBILE DEPOSIT • Deposit checks with your mobile device. ATM LOCATOR • Let us help you find a nearby Five Points Bank ATM. Locate an ATM using your current location or enter the zip code or address of the area you wish to search. DEPOSIT PRODUCTS OFFERED BY FIVE POINTS BANK N.A. MEMBER FDIC.
