This update is a great improvement over the previous major version. The auto ranging now gives a much more contrasty image without having to move it over to FLIR tools, and I don’t know what the secret sauce is behind the image stacking or whatever FLIR is doing to improve image sharpness but it too seems better. Now, if FLIR would offer some sort of battery replacement program for my FLIR One Pro, I could enjoy this for more than a couple minutes at a time.
I purchased the FLIR One Gen 3 to use with this app after reviewing a digital manual of the device which included very important features for IR Scale and Lock Span. Neither of these features seem to be available for this device when using the app, even though the manual clearly mentions them for the non-pro device. Am I missing something? The device seems great but requires the app to use it and from what I can see, this app is extremely limited in capability, which really downgrades the user experience. Without these critical features, I wouldn’t recommend the product and might suggest look at other brands. Added detail: I reached out to FLIR technical support shortly after the original comment here (4 months ago) and did receive feedback - but was not helpful. I was basically blown off and told IR Scale and Lock Span were no longer available on this device. It would be one thing if the device hardware limited these features, but that is not the case here. This is obviously a deliberate attempt to limit user experience on lower cost units in the hopes to drive more sales on higher priced devices. If you are going to do something like this, do it from the start and don’t remove functionality after it was previously available. That’s pretty low. And please don’t provide a canned response that “you’ll look into it and review” when there is clearly no intention do so.
Dear developer, Please refer to the PhotoKit documentation. As a user, if I grant access to “select photos” your application should still be able to take pictures and write photos to the photos library. You shouldn’t need read access to every photo I’ve ever taken in order to function properly. UPDATE: DO NOT BUY FLIR PRODUCTS. As you’ll see the “developer” commented that I can reach out to support and they appreciated my feedback. That’s just generic customer service jargon and it means nothing. The truth is it’s just another company with outsourced support and they don’t care about the end user. I created a ticket with their support team over a month ago on July 21st, 2023 and provided all the details on how to implement the change to fix the bug. As a developer myself, I know this is a simple bug fix. No one has followed up. I also followed up again on July 29th, 2023 and still have not received a response from their support team. If you spend over $500 dollars on a product it should work out of the box. The lack of correspondence shows this company sells products that they don’t intend to support. I have since shipped back the product and will never buy from them again.
This is a very cool device. After a short charge it connected to my phone/app without any issues and I was immediately able to see warm and cold spots in my walls and ceilings. I’m very impressed. My only criticism so far is the MSX mode. They’ve gone to the trouble of adding a visible light camera so they can overlay the images, but the system just uses the visible light info to generate artificial lines that are superimposed on the IR image. In many cases this detracts from the image rather than enhancing it. I would like to have the option to blend the visible and IR images with adjustable opacity, with the option to turn off the artificial lines. That would produce better images in my opinion. I’ve actually used my phone camera to take a photo and blended it with the IR-only image using a theirs party app and I like the results.
The new version of the app is incompatible with my gen1 device. FLIR’s solution? Turn off auto updates and don’t update the app. Except those who have auto updates enabled will have already received the newer version. Brilliant! They could have released a separate app for their newer devices or a legacy app for their older ones. But no, if I managed to find out about this problem before receiving the update then they think it’s best that I forever manually update all my apps. And not with taking “Update all”. No, I get to tap “Update” next to each of the dozens of app updates I get — and that I should do this on every one of my devices. To add insult to injury, when people complain about this in the reviews, they just respond with a generic “please call tech-support” message — as if that would get us a solution other than the idiotic one they’re forcing on us. FLIR has revealed itself to be both lazy and incompetent.
This is a great interface for the FLIR ONE. There are a couple of things that would make it even better. Most importantly: Please include an option to change where the take photo button is!!!! This button is on the bottom of the phone for the normal camera app because the camera is on the top of the phone. However, the FLIR ONE is one the BOTTOM of the phone, so the take photo button should be at the top. With the button so close to the camera, it’s not possible to hold comfortably, and I have to spend more time carefully positioning my hands. Even then, I sometimes miss when my hand is in frame of the visual camera (which is above the infrared camera). Please allow us to move the button. Some non-important things are the repeated request access to bluetooth popups when I’m not using a camera that requires bluetooth are annoying. I’ve also encountered issues when leaving the app while the camera is connected then going back into the app—sometimes I have to disconnect and reconnect the camera to get it to work. I’m in love with the fact that there is an app that makes sharing pictures with others easy.
Clearly that’s what FLIR stands for. I buy their product, it’s good. Then they go and ‘update’ the app rendering some cameras useless and taking away features that already existed from the rest. Then they ‘mail merge’ the same canned response to 100 consecutive 1 star reviews. You can no longer time lapse an hour of footage down to 2 minutes. You now have to completely max out your phone’s memory with the full hour. You will lose IQ points trying to figure out why they would do that. They didn’t just ruin the app they ruined their whole reputation, company and every incentive I would ever have to buy another product from them. This is an Epic fail if there ever was one. Selling a product then breaking it for you?!?! Their ‘New’ app is a bigger tragedy than New Coke.
I don’t get it. Why change the app? Before, you would open FLIR One, connect your FLIR One uni, and then get to work. You would have a bunch of helpful adjustments and the ability to record video or take photos. Now, it connects the FLIR One unit and requires you to download additional apps that are used for automotive or home inspections and they don’t have near the number of setting adjustments. Just switching from Celsius to Fahrenheit or meters to feet. I think that without those useful adjustments, the quality on screen is suffering as well. FLIR has alway set the standard, when it came to thermal technology so I don’t understand these watered down and not useful new way to access one of my favorite tools.
Most apps allow Limited Access as a Camera Roll permission option, meaning even work access to no photos, the app can still write new images. The FLIR One requires full access to your entire photo library just to even take pictures, which is a big privacy issue. (Also, when I granted permission, it wrote 8 sample images, which I suppose is nice, but the so should have asked first. Likewise, the app requires microphone access to record videos; that should be optional in case you want to record videos without audio - another privacy issue.
And another great update. App starts almost instantly when a FLIR camera is connected. Auto calibration is much faster. Solid update guys, keep up the great work. So happy to see continued work being done on this app.
So let me get this straight… you release an update that will render my older hardware useless, and force ME to NOT update in order to keep using MY purchase?? So I have to disable ALL automatic app updates on ALL my devices that could use my old camera?? So EVERY time I’m manually updating EVERY one of my other apps on EVERY one of my devices for the rest of my camera’s life, then I’m just one accidental tap away from rendering my camera useless on that device?? If this is how you treat your customers, then I will NEVER buy one of your products again and will actively advocate for every person I know, and every company I’m involved with, to never spend another dime at your company.
Requires full access to photos just to take pictures
For whatever reason, you can’t use the photo/video taking feature unless you give access to ALL your photos. Really dumb, since limited access permission also allows for writing pictures to the library. I just use regular screen shots instead. Could be a really great app if not for this unreasonable permissions ask. So if that’s a deal breaker for you, better to know before you spend hundreds of $$ on one of their products. Please FLIR, stop with the permission over reach.
FLIR ONE works really well when you first get it. However; once Apple provides an update for your phone the camera no longer works. Also when you call flir one they simply tell you they can’t do nothing about Apple updating the phone. They also tell you that they got an app update coming out for their camera but you’ll find after waiting one or two years and making numerous calls that nothing pans out you end up with a worthless camera attachment that never works again and an app update for that camera that never comes out. I had to throw my FLIR ONE camera away after only using it for three months.
This app is slow and janky for connection and stability. But if I even over look that. The most recent update has caused me to be forced to allow the app full access to my phones photos, when limited access is an option within settings. There is no reason this app needs full access to photos on a person’s, especially when it previously worked just fine with limited access. FLIR, Do BETTER!! Your big enough for government contracts you can surely hire a 14 yr old to make a decent app to Bluetooth your data across from a camera!!!
Version four of this app is a major improvement over previous versions. If you’re going to use the FLIR camera, you don’t have any choice but to use this app. It’s mildly irritating that the app doesnt support saving photos to the library without access to “all photos“. This has been around in iOS for more than two years, but FLIR apparently chooses not to support it.
The app and camera work fine once my phone is connected. It generally won’t connect to my phone, which is super frustrating. Sometimes it will connect once it’s charging, sometimes it won’t connect at all. I’ve followed the steps and it just doesn’t work. Seems like a bad design, it should be visible on BT as soon as it’s on, or come with a physical cable that can connect. Wouldn’t recommend, unless you enjoy being irritated trying to get a job exam done.
Title says it all. Very disappointed with battery life- barely 30 min that you can count on. I’ve had my FLIR ONE fora few years now, but battery didn’t last long even when it was new. I had very favorable professional experience many years ago with higher end products, like Star SAFIRE, so I found this product disappointing. The app itself is quite satisfactory for use with a smartphone IR sensor.
When it works the app and device are amazing, really impressive thermal granularity. However at least with the Edge Pro (the wireless version) it usually loses connectivity within 10-20 seconds, then often takes many attempts (and sometimes resets) to reconnect (and then fail again in 10-20s). Cannot recommend this product right now, really painful to use. Frustrating since it works just enough to see the potential!
It was very easy to connect to my FLIR One Edge Pro, but sometimes the Wi-Fi fails to connect or drops out which is frustrating. The app makes it easy to precisely measure hot and cold extremes (which I use to monitor my lizard enclosure) and relative temperature gradients (for home maintenance such as finding leaks and poor installation). I’ve found the absolute temperature measurements to be fairly accurate.
The newest version of FLIR One Pro has pano photo capture removed. This was an amazing feature in the older versions of the App that stitched multiple shots into a single mosaic. Please bring it back! Also, the latency has increased versus the original FLIR One Gen 1. There is at least a 500ms delay from Gen 3 camera capture to the image being displayed in the App.
I was off of the app for a bit, but have to say I liked it much better when it wasn’t pushing cloud services at me that I don’t want, and when it didn’t put up a big black UI box falsely claiming that I have to allow the app to connect to local network devices. The camera still works and I can still save the pictures to my phone for the time being. The changes feel a lot like a cash grab to me.
After Flir One app auto-updated on my iPhone SE (1st gen) I don’t see the camera image from Flir One Gen 1. I think the app version is 4.1. The app recognizes the device - it shows that it’s connected and shows the battery percentage, but NO camera image. The developer SHOULD FIX IT. This is a BAD practice to break that was working properly. I used Flir One for years - worked like a charm, until recent app update. On iOS there is no way to get back to the previous version of the app. PLEASE FIX THE PROBLEM.
From your original customers who purchase what is now the 1st Gen FLIR One for iPhone 5/5S and SE, why did your update have to render our still functional devices unusable? Fine, you don’t want to continue support for your original product, but you didn’t have to steal functionality from your customer’s property. Why would I want to buy your next version now that I know you intend to disable that one as well when you want to increase revenue.
They’ve consolidated their other apps and now you have to pay
Found out this morning that the home inspect app is discontinued and now has been consolidated into this app. Only it’s not just that. Now you have to subscribe to the service just to get the inspection guide that used to be free in the other app. I already paid $200 for this camera, why am I paying for an inspection guide for my own home when I’m doing all the work myself?
Disappointed with app's excessive photo access and functionality issues
Why does the app require access to ALL photos on my phone? My recollection is that the app only used to write to the photo album. Now, if I grant access to seleted photos, the app will not function at all. Additionally, it takes much longer for the app to load up the live view. I have faith in your ability to make the app even more subpar in the next update.
Hello everyone, I have decided that this camera is so important and useful for people’s lives. I’m an electrical engineer with sw experience so I will be starting a group on fb or maybe linkedin. I can tackle the hardware interface and communication if someone can help with the ios app viewer with the graphics and colors interface this should only take a few people to make something spectacular. Please join FLIR ONE APP REDESIGN Group on facebook lets gooooo
The new FLIR software bricked my first generation FLIR One. It’s absolutely reprehensible that they’re trying to force people into purchasing the newer hardware. My old FLIR One worked perfectly and now it’s rendered useless by this company. There’s no way I’m ever buying another FLIR product. And yeah, I’m sure they have enough government contracts that they don’t care about losing a few retail customers, but that’s not an excuse for bricking perfectly good (AND EXPENSIVE) hardware.
Please bring back camera controls to app them it would be perfect. I currently work with a local utility company and we used the remote camera controls daily to use our 1020 T series to scan manholes before entering. PLEASE BRING BACK THIS FEATURE PLEASE…..
I am still able to use my Gen1 because I got a warning that updating will brick it. Yesterday the FLIR1 app with my Gen1 locked up my iPhone. It was more than five minutes of trying to restart before the last FLIR1 image faded from the screen and the phone rebooted. What are my options now? Upgrade? No, FLIR abandoned the original FLIR1 customers and if I upgrade the app I can just throw the FLIR1 in the trash. Purchase another FLIR product? No, since I have no idea how long it will be supported. How do companies like FLIR expect brand loyalty when they won’t support their original customers? And respond with the same mail-merged ‘you’re out of luck’ response to each of those original customers?
I bought a USB-C model knowing that Apple was going to make iPhones USB-C compatible. But based on the comments by Flir on other reviews it sounds like they never plan on updating their app to work with their USB-C product? If this is true it’s a really sad decision on their part. I’ll happily update this review if they confirm my USB-C device will work with the new iPhones soon (maybe they are working on it and the person commenting on these reviews isn’t informed).
I can’t use the crosshairs to measure any temperature point other than the absolute center. I used to be able to, and the tool I bought is worth less without that ability.
For a device that costs so much money I expected an app with better functionality. We should be allowed to enter our own emissivity value instead of being given limited preselected options. Would be nice if we could select colors on manual temperature scale instead of just min max values. The camera alignment needs more adjustability and should allow for both x and y adjustments.
Was great until recently. Stopped working. My iPhone 6 Plus software is 12.5.5 but app wants 14.0. Reloaded app but turns off after 2 seconds of FLIR image. Works on friend’s iphone 7 with latest download. Will not download iphone 6plus compatible version. Completely useless to me now. Battery life very short when it used to work.
If I could give it negative stars, I would. I downloaded the app and it wanted a subscription for a year. I signed up for and then it wanted me to connect another third party device. I didn’t know that so stopped the subscription not 20 mins later and it charged me 32 bucks still. This app is a scam, there should be at least a 3 day trial period. I am download 32 bucks and didn’t even do anything.
Sometimes unable to join network, sometimes can. Then it’ll freeze for seconds at a time, despite the camera being clipped onto the phone. Then it might drop the connection completely. It’s almost unusable. iPhone 12 Pro.
This app won’t work unless you give it full access to ALL of your private photos and videos. Confirmed with tech support that you can’t use limited “add only” access as the tools won’t work. If your privacy is important to you I would not use/buy it
Requires full access to photo library instead of limited which allows writing to and not reading. Edit: this has been a problem for at least 2 years according to app feedback and the developer has ignored it for just as long. They either aren’t forwarding the feedback or the forwarded feedback is ignored.
Talk about sticking it to your older customers. “We improved your WiFi” means nothing to your older customers with older gen devices. You should have at least left the older workable app for us… Oh wait, you can’t force more money into your greedy business if you did that! Hope you’re haunted in your sleep, in a good way of course!
Bring back the old app. Been using this for a couple years now, some time recently they changed it to have a bunch of ad-spam before you actually get access to your connected FLIR camera. I don’t want to have to skip past multiple screens for a bunch of apps I’ll never use just to get to the camera feed.
The app actually works fine for my needs, but with the v4 of the app, flir has opted for a support mess. Rather than create a separate app for a new generation of their device, they are relying on the owners of prior generations not to update the existing app, and are saying it might not work. It’s hard to recommend the app and hardware based on this lack of consideration for its continuing use.
I have had the FLIR ONE PRO for one day and have already identified 6 areas in my house that are missing insulation. The FLIR ONE PRO is a great diagnostic tool for DIY homeowners. I’m looking forward to a warmer house this winter!
The apps works great. I just wished the temperature range didnt keep readjusting based on what’s in the screen. It makes it a bit complicated to read as you move through
Hi guys! I have a Flir one edge and am wondering if you have plans for updating the app to allow the edge to stream video through usb c to lower latency?
It’s simple and it works pretty smoothly. I don’t know why it loaded its own ‘example’ photos that I did not take into my photo library when I gave it library permission. A little suspect. No other app has done that.
FLIR just alienated it’s customers with app update
The latest version of the app is not compatible with my Gen 1 FLIR device. No warning was given by FLIR that they’d stop supporting Gen 1 devices with the new app version. I’d not have updated my app if I knew FLIR was going to pull this scam to get people to buy more devices — and a scam it was. FLIR is located up the highway from me In Wilsonville. I am very disappointed.
Only saves jpeg, and insists on slapping a watermark on all saved images. This is the only camera I have ever seen in my life that won’t save without a big stupid logo. Wouldn’t take much effort to give us an option to turn that off.
App info said it was compatible with my iPhone version. I got as far as it saying I needed some device. Didn’t know I need a flir device? All it dose it go to some screen showing a phone connecting to a flir device. Weird. And totally pointless. Thought you could just download it and start taking pics of things.
Plug in, turn on, FLIR led orange for a few seconds, then flashing green. App just keeps saying to plug it in and turn it on. Tried switching the order of things, tried reinstalling. FLIR’s apps and products have given me problems for going on 10 years now. Why can’t they work out the bugs?
I bought an iPod touch only to use with the device. For the first year it worked fine. Now that Apple has new updates and FLIR has new updates, I can no longer use it do too it no longer having backward compatibility. FLIR didn’t indicate that there would stop supporting use of iPod touch.
Connect your FLIR ONE® series Thermal Camera for efficient troubleshooting and inspection. Note: This app requires the FLIR ONE series Thermal Camera connected to your smartphone in order to see the thermal camera view, but feel free to explore the app without the device attached. For more information, visit www.flir.com/flirone. Whether you need to inspect electrical panels, find the source of HVAC failures, or discover hidden water damage, the FLIR ONE series offers the features you need to find problems faster and get more work done in less time. With advanced image enhancement features such as FLIR MSX® and FLIR VividIR™, the FLIR ONE series provides best-in-class thermal imagery for smartphones that ensures you can detect problems with precision. The revolutionary rugged and ergonomic camera design combined with the wireless connection of the FLIR ONE Edge series ensures that you can perform efficient troubleshooting with the camera attached to the phone, and have the increased flexibility of detaching the camera to easily inspect targets out of reach, while comfortably viewing your screen. Key FLIR ONE App features: • Scan for faults with the thermal camera view and capture photos and videos to your gallery • Troubleshoot efficiently with automatic tracking of the hottest and coldest spot (Edge Series and Pro Series only) • Choose between a variety of color palettes for best visualization • Analyze faults with temperature spot measurements • Adjust the IR scale to highlight the problem (Edge and Pro Series only) • Switch between Quality Mode for best possible image quality, or Performance Mode for a more responsive camera experience (Pro Series only) • Add text notes to photos to document your findings • Connecting to FLIR Ignite™ allows you to instantly upload your files to the cloud, so you can access them from any device, organize files into folders, edit images, create reports and share findings with co-workers and clients • FLIR ONE Inspection Guides (paid feature) empowers you to identify issues with confidence, through step-by-step guides packed with helpful tips on how to identify moisture, insulation and air leak issues • Explore the eco-system of a wide range of FLIR ONE compatible apps tailored for specific use cases For additional application ideas and news, or to share your day-to-day discoveries, follow FLIR on social media channels at facebook.com/flir, instagram.com/flir, x.com/flir, and youtube.com/flir. Terms of use: https://www.flir.com/corporate/terms-of-use/
