Name: FNBA Mobile Banking
Rating: 4.70308 (1428 reviews)

User Reviews for FNBA Mobile Banking

4.7 out of 5

1.4K Ratings

4 years ago, Gayles11

Problem

I have used this app for years. But when I had my computer updated and removed an old email address and used my newer email address, I realized I needed to change my email address with the bank. So we did that. when I went to re-install the app it’s in the cloud. And I think the cloud has my old email stored so now it won’t open the app at all. What can I do?

3 years ago, CcDavies89

Help!

I’ve been using this app for a few years now. As soon as I had downloaded it, I had set up alerts for my accounts to notify me when my balance was either above or below a certain amount. And now when I went to remove the perceive ones and put new amounts, it will not allow me to at all... I type in all sorts of crazy amounts and the “save” button, will not POP up for me to click it with my finger...This is quiet frustrating because that’s the only way I’ve been able to keep track of what is taken in and out of my account.

2 years ago, Rush3715

Missing Features

Please allow us to see the Zelle description. What is the point of allowing us to optionally input a description when there’s no way of viewing it? Not on the app. Not on the website. Where? What’s the point of it? Please also allow us to change whether we want dark or light theme and not automatically just choose it based on the system theme. Allow us to use Face ID instead of having to input the password every time we want to use Zelle. If we can login to the account with Face ID, we shouldn’t have to type in our password over and over again just to send Zelle.

4 years ago, Pwdrjnky

10-12 years behind

FNBAK is possibly the least pleasurable banking experience one can have. Their apps, online banking, basically anything that requires digital access is abysmal. Their tech help fairly clueless, branch staff even more clueless. If not for the captive audience of Alaskans having few choices, this bank would have folded instantly. Incredibly clunky apps, ridiculously poor and annoying “security features” generally incompetent staff throughout. If you have another option, take it and avoid this banking embarrassment. Everything about FNBAK online banking is about 10-12 years behind the times, at your peril and frustration, best avoided if possible.

4 years ago, BentlysGrandma

Problem

After years of using this app, it won’t load on my iPhone or iPad. Just stays on the start up screen. When I contacted FNBA, they said no one else has reported any problems. Wish someone would the problem, it happened after the last update. I would have given a 5 star rating before this happened. Please fix it.

2 years ago, Tahagess

Recently I I have had to login twice to get to my accounts page. I type in my password and it tells me that it’s wrong even though I can see it is correct so I type it in again and it accepts it. I also had a loan account and to pay principal only I had to use my pc because there is no way to do that with this app. Also never make your final payoff balance using the app. It may tell you the final payoff balance but by the time it gets posted you will owe more

4 years ago, Seeker if truth

Latest update

Updated my FNB app with the newest update and now I can’t open the app. Love FNB. Used them for years and have used the spot since it was first put out. Would like to continue....but kinda hard when can’t open it.

5 years ago, 776Ski

Latest update

The latest update doesn't work, I try to logon to the site and it says I need to update, try to open the update and it goes back to "need to update" Love this site and FNBA folks tho!

3 years ago, Akdave1

Not working

After my last iOS update a few days ago my app fails to load and closes. I would’ve expected an update after the latest iOS release but nothing yet Update: it was nice to receive a response!

5 years ago, Chugiak guru

Great Bank

This app has made banking so easy, I would recommend it to anyone 👍👍

4 years ago, carena5591

Can’t Open Latest Update

Update: The app developer does not appear to monitor these reviews. I called customer service and they asked a bunch of questions about my experience and are passing info to developers. Would suggest you all do the same. Downloaded to my IPad and it opens fine. Downloaded to my iPhone and it won’t open. The app developer link is also broken. Error 404. Please fix this.

2 years ago, Mmichaeljohn

Face ID

Face ID does not work with the new version. It has a pop up that disappears quickly so it requires trying again to realize you need to go to Face ID to activate an option that is not available. Doesn’t appear on Apple.

1 year ago, Glad2share

Works well for me

Thank you for the imorovements.

3 years ago, bridgetteroxanne63

Stop opening

I have used this app for years but now all of a sudden it will not open I hit the icon and it just flashes real quick and won’t open, I’ve reloaded the app to see if that would fix it and it did not

4 years ago, yellolablovr

Unable to open

This app made banking so easy for me because I rarely am able to leave home. After the last update the app won’t even open so it’s basically useless. I hope it gets fixed very soon! I miss it!

1 year ago, YaBoeLooney

No Zelle

Downloaded and updated to the latest app version but there’s still no Zelle available. What’s going on ?

4 years ago, JHW III

Eye Cue, Inc.

This app is a great way to take care of multiple transactions quickly, easily and safely!

6 years ago, A907

Good app

Simple & easy to use

1 year ago, Slow notifications!

Slow notifications

Very slow notifications regarding mobile deposits!

3 years ago, Arctic teddy bear

Update won’t work

App says I have to update, when I try it says I need a new operating system, or I can down load an older version When I try Just the circle of death Wants to update Needs newer operating system Can down load older one to work Wants to update Needs newer operating system Can down load older one to work Wants to update. ETC,ETC

3 years ago, yhg5rgdhgrfjyfug

Not iPad compatible

Pretty ticked off that my perfectly good iPad is now ‘too old’ for this app. I preferred doing my banking on a separate device than my phone.

6 years ago, cornthaman

FIX🤬😡

I can’t get past the login screen! It gives me a phone number, but every time I call, it says call failed! Please fix so I can access my account!

10 years ago, Alaska Wren

Best bank in Alaska now in the palm of my hand!

Not only does First National have the most awesome people, but now their mobile banking "FNBApp" makes it easy for me to bank on the go. It's easy and intuitive to use. The clean screens and layout make it easy to check balances, transfer between accounts--even pay any bill already set up in Bill Pay. I've noticed the app's security features include requiring my password each time I login. I appreciate this, as since my device 'authenticates' me, I don't have to worry that someone could login to my personal bank account if I lose my phone or leave it unattended. As much as I like my bankers, I'm happy FNBApp allows me to bank fro anywhere.

3 years ago, ndhsnxn

Terrible

Always telling me to call customer service

5 years ago, AKMokie

Stinks

I loaded this app so I could make payment online. Come to find out that your bank doesn’t allow that???? Really? Other banks do.

3 years ago, grrr ak user

App won’t open for me after latest update

App won’t open

4 years ago, sharper mage

Broken update

Newest update won’t open. Used to work just fine.

6 years ago, Imran99645

Horrible app.

This app needs to be much more intuitive and cleaned. It looks as if it was made in 2007.

5 years ago, akpillar

FNBapp

Can't get update to load so can no longer use this app.

11 years ago, Zoe Waldron

Yay!

This has been what Iv been waiting for! I always want to check my account on the go but it took forever, but now it's so fast and right at my finger tips! I have had no issues with it on my 4s. Awesome job! So excited! I also loves that it automatically logs you out when you close the app, as I seem to forget! :P 5 stars for sure!

12 years ago, Grumpyinak

Awesome app!!!

Wow!!! This is a great app. So much faster using this app on my iPhone than it is using the website on my laptop. Now I can check my balance, pay bills & transfer money so easy & fast while I'm on the go!

11 years ago, Ms. Wanda

Thank Goodness. Finally!

How convenient. I've always wanted to be able to check by accounts on-the-go. But I don't seem to be able to view or manage my business account? Is that coming soon as an improvement? Thanks FNBAlaska!!

11 years ago, YupikBoy27

About time!

About time i'm able to check my bank account with my phone! this makes it so much more easier!

11 years ago, TakuHunter

Won't let me do business banking

It's really irritating that as a sole proprietor small business person, I can't access my business accounts as well as my personal accounts. I still have to find an accessible wifi hotspot in order to use my laptop to transfer money between my business and personal accounts. What a dissapointment. FNBA's IT department is always years behind other banks.

11 years ago, rsvilla

So far, so good

So happy to finally have an FNBA app! Was considering changing banks due to lack of good mobile access, but now problem solved. App is simple & straight forward, just like it should be.

10 years ago, Starla_rose

Trouble login in

Haven't been able to log in to my account for few days now

11 years ago, Nikolay$

Great

Great app. It has everything i need. I hope it's secured realy good.

11 years ago, Orionsluckymamma

Major bugs have not been repaired

This app worked wonderfully right after it was released but for the past couple of months it hasn't been working at all and no one has done anything to repair it!!! I have kept the app on my phone and have been hopeful that it will be repaired soon but I am not optimistic that it will be happening anytime soon.

10 years ago, ComplainingComplainer96

Please Fix!

The minute I began to brag about and show off this app to my friends and family, the app wouldn't allow me to proceed past confirming my identity. The app even asked me security questions that weren't even my own! Please fix this app. It was my lifesaver!

11 years ago, JJ.DD.

Doesn't support business

AlaskaUSA has an app that not only supports any account but also allows you to deposit checks by taking a picture of it with your phone. I waited long for this and it was a wasted wait.

11 years ago, Riderforlyfe

Needs more

Its allright but bare bones, let it have the features of other bank apps and its gotta have iphone 5 support.

7 years ago, AppAttacked

Finally Touch ID!!

Thank you!

12 years ago, schaafamily

Finally...

I've been asking FNB for an app for 4 years. First attempt to login gives an error, second attempt same thing. Does this app not support business customers? Fail.

11 years ago, tadwhit

It's a nice effort but...

Business accounts are not supported. Hopefully that'll get added soon.

9 years ago, Snakemgs10

Can't do much

2015 and can only check balances with app. Can't even transfer to other people with same bank shake my head !!!

11 years ago, rccheer

Not for BUSINESS...lame!

Incredibly disappointed that this app does not work for business accounts. Hopefully it will be added sooner than later. Bleh!

10 years ago, Daughter #1 :)

The worst app I have ever downloaded. Doesn't work just keeps asking the most ridiculous security questions over and over.

8 years ago, lokiee

Get up to date!

It's been years and I still can't access my business account! Get it together guys!

11 years ago, AkSkua

Doesn't work with business accounts.

Pointless

11 years ago, Category5

Dissapointed.

Disappointed that it didn't state that it isn't for business before I took the time to download it.

Description

Using the FNBApp, First National Bank Alaska’s free* mobile banking app, you can manage your money anytime, anywhere from your iPhone or iPad. Mobile banking transmissions are protected by robust security features to prevent unauthorized access. Login to the FNBApp to access a full range of banking activities conveniently and securely: VIEW ACCOUNT ACTIVITY • View account available balances, recent transactions and pending deposits • Detailed transaction history, including date, location, amount, and more—just like using online banking MAKE TRANSFERS • Transfer money between First National accounts PAY BILLS • Schedule payments and pay bills—right from your mobile device • If you’re already a Bill Pay customer, the payees you have already set up using the online version of Bill Pay are automatically available for use in the FNBApp mobile Bill Pay. SEND OR RECEIVE MONEY • Securely send and receive money with friends using a mobile number or email address with Zelle® *Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are herein under license. Must have a bank account in the U.S. to use Zelle. MOBILE CHECK DEPOSIT • Deposit checks with a few taps of your iPhone or iPad. LOCATE BRANCHES • Find First National branch locations using your current location or enter the zip code or address of the area you wish to search. You’ll be provided a list of branches with the address and distance from your current location. • Alaskan-owned and operated since 1922, First National proudly meets the financial needs of Alaskans with ATMs and branches in 18 communities throughout the state. For more information about Alaska's largest locally-owned bank and access to efficient and secure online banking services visit www.FNBAlaska.com, email [email protected], or call 777-4FNB (4362) from Anchorage/Eagle River, or 1-800-856-4FNB (4362) from other communities/Canada. First National Bank Alaska is an equal housing lender and member of FDIC. Internet access permissions are necessary for the app to connect with First National Bank Alaska’s mobile banking. *Your mobile carrier’s message and data rates may apply.