This app is useless. I tried to set up an account so I could pay my bill without having to mail in a check. I clicked on the account setup link and it goes to a blank page. And it doesn’t do any good to call their customer service number. You get someone who barely speaks English and is unintelligible to boot. And what you can understand is rude.
Due to me trying to pay off my balance and my payment was returned twice. Still do not know why the money sat in my account for two weeks. I was charged a late fee, and then I made a third payment of just $500. After about two weeks of waiting to see if I would have an available balance it was still $0. I called customer service and they told me my account was on hold due to suspicious payment activity. So not only does this company not want your money for your payment they penalize you for making your payments. After being told my account was under review just for simply trying to pay the card off I told customer service to close my account. I am not going to go through rejected payments, and also be punished when the money was in my account for two weeks but the payment got returned twice. I do not have any issues paying anything else from this account it has only been this payment I have had issues with. I will not be doing business with this credit card company ever again. Good luck to anyone who chooses this credit card. Keep an eye on your payments and make sure they post to your account. If it is taking to long to have available credit something is wrong and you should call customer service. Customer service has always been helpful, just have issues when it comes to making payments and using the credit.
I almost never leave reviews but this has seriously got me upset. I got this card as a way to get my credit up. I missed one payment by 3 days and they are calling me at work. Never attempted my cell phone. Then I went to make the payment right after I hung up with them and I did and then I also scheduled my next payment as not to miss it and they took it out of my bank account immediately. I reached out and they told me “you can’t schedule payments with debit cards because they’re real time”. I schedule payments with my debit card all the time. Then I said okay well then can you please cancel the second payment. They told me they can’t cancel debit card payments because they are real time. I’m sorry what?? I’ve had payments cancelled from my debit card before. I will be paying this off and cancelling it. Will probably hurt my credit to cancel it but lesson learned. I’ll stick with my capital one card and let them give me an increase instead!!
I got this card to help my credit and I have had it for a little over a year now. Everything was fine.. I had my monthly payments automatically drafted each month and the app was easy to navigate. Well… I haven’t used the card in about three months and wanted to check my balance on the app and nothing happens. It won’t open up to the login page. It sits on the name “Fortiva” and that’s it. There is nothing to click or no updates needed. My payment came out this morning and I know it should be paid off soon. I was thinking one more Payment. When I call customer service or try the number on back of card to check my balance I get a message saying that they are experiencing technical difficulties. I call it a load of crap if you want me to be honest! I will make one more payment and I’m going to have to contact my bank to put a block on it because I have a feeling they will keep taking out this monthly payment even if my card is paid in full. I will just stick with my capital one and my USAA card from now on.
If you use a password manager, either the built-in iOS Keychain or any third party app, when you use Face ID to fill in your login info, you will be greeted with a password error. To get past it you simply need to put a space at the end of your password, then delete the space. The Fortiva app is poorly made and when the password is automatically entered, it doesn’t register the password as being there at all. This took me about half a dozen times to figure out, as I kept thinking my password was wrong immediately after I changed it with the forgot password link. Nope. Just a very poorly coded app. Same workaround is needed to save your login info to get Face ID sign in to work. Fortiva needs to get their app fixed. This is an embarrassing bug for a giant financial corporation.
This app worked really well for me when I first downloaded it and used it. Chat support was very convenient despite the 6-7min wait times for each response. Recently, however, the app does not recognize my login information. This is very concerning considering the online website stated they will be discontinuing online access as of some day in April 2018. If I’m unable to access my account, I won’t be able to make my payments. Luckily, my balance will finally be paid in full this upcoming paycheck (after nearly a year paying large sums of interest 🙄) and I won’t need to worry about the inability to make my payments, but this is going to make things very difficult for others who still continue to pay each month and will no longer be able to! Ultimately, this needs to be resolved before online access is discontinued. These issues need to be resolved, period. Good luck to all fellow account holders with Fortiva! May this be resolved soon.
I have the most recent version of the app, and the interface is much better and Face ID is finally working. One thing you’ll need to do is manually type in your password. Copying and pasting or filling it in from iCloud Keychain or a password manager doesn’t register. This has happened with a few websites and other apps as well. When you go to fill in your password, either type it in manually or find out the last character of your password, then when you fill it in from iCloud keychain or your password manager, delete the last character from the password box and type it in yourself. Then it will save and Face ID/Touch ID will function correctly.
This card is ridiculous we only got it so my husband could have a Home Depot card and we were trying to rebuild his credit- So he was not able to get the actual Home Depot card but he got the two-bit credit card 🙄they offered a promo in the spring for six months 0% however when I wanted to allocate our payment towards the amount with a high finance charge they would not do it for me-no matter how many supervisors I asked to speak to. Sorry to the last lady who had to suffer through my frustration…. He has since gotten the actual Home Depot card….so buh bye Fortiva - I told them I would not close the card but I would go in every month and buy the smallest little thing I could pay it off and that would be that!!!
Never mind the negative reviews, this card is great for building credit. I initially had their card for a couple yrs and eventually closed it over a year ago since it had a low credit limit. They recently sent me an invitation to return offering a much higher credit limit, so I accepted. Since I was pleased with Fortiva in the past and their account services in general, I had no problem returning. For the record, every time I’ve called, I’ve had nothing but professional and knowledgeable service from their reps. I totally recommend this card!
Please everyone reading my review DO NOT waste your time with Fortiva. These people have been the most disrespectful lazy company I have ever dealt with. All I’ve been wanting is a card for my account which I have requested 5 TIMES over the past few months I have had this account and everytime I call they only tell me “well a card has been sent out nothing we can do” I have contacted my post office numerous times to see if they received anything in my name from Fortiva and nothing! Not only have they not sent a card but they are extremely disrespectful when you talk to customer service and don’t do anything! So please take my review into account and do not go with Fortiva STAY VERY FAR AWAY FROM THEM. If I could leave ZERO stars I would.
For two months now I have been unable to use the app to make my monthly payments. This makes things incredibly difficult. It’s almost as if they don’t want you to make your payment. I would expect more functionality for a credit card application, but this just falls short and is sad. Likely going to cancel my credit card as soon as I get it paid off if I can make a payment. I even had issues going onto their website from a link that they texted me and my payment never went through. It just sat there spinning, saying it was submitting and that did that for 30 minutes and nothing ever happened. It makes me very nervous.
Honestly Fortiva already as high minimums And percentages THIS is Highly recommended When people pay there bills on time or at all give them there money either same day or next i mean this is by far the worst timing of payment and credit receive i pay a 60 minimum on 350$ which is ridiculous enough then i have to wait 3-5 days to even use 1$ of the money get it together and these ratings will surely go up and youll have more customers and that means more money i mean I thought this was a fair card not sure how i feel now and replying to feedback is recommended for bad mediocre or good reviews step it up Fortiva Unique name but not Unique Service. 2 stars for now till some change happens here.
I tried to use the online website but it tells you to extend your session every 30 seconds, if you extend your session you get the same pop-up notification 30 seconds later, it happens the entire time you’re on the site. If you hit “x” or cancel the pop-up notification logs you out of the site. Lose lose situation. I downloaded the app thinking it would be better, extend session notification literally popped up back to back, not even 5 seconds apart on the app. Deleted, because what’s really the point if you’re just going to be closing a pop up the whole time?
I had a payment of $40 due on the 16th so I paid $60 before the due date and then $142 on the 23rd. I watched the money go through from my bank to my credit card and then a few days later it shows I only have 21 dollars and charges of 43 dollars and a reversal and then a switch back to the card. Transaction history from my bank account was some how erased but I’m still able to see the transaction on their app. This is sketchy and I do NOT recommend this card. Complete fraud. Customer service have an attitude problem as well when I was nothing but polite. Closing my account ASAP.
Hey, this is a warning to anyone with a newer iOS device. This app does not work. It’s hard to believe a legitimate credit card company is not on top of stuff like this.. of course you can still login through Safari or a browser, but that sometimes can be inconvenient. I’m also not the type to ever write a review about an app but I feel so strongly about this, needed to be said. One other annoying thing is when you try to contact Fortiva by email, you can’t even send using a Gmail email, it’s marked as spam. Again, this is the 21st-century…
I rarely use this card but received a notice that there were some charges that required my verification to release a hold placed on it. I called customer service and a very nice man helped me get it figured out. They sent me a new card and made certain no one had access. Very easy to work with them on this. The app and transactions aren’t in real time but it has helped me build my credit.
I just wanted to be able to use Face ID or pin access since it’s provided. Message support and the idiot I spoke to tried to tell me my device was the problem. I have a brand new iPhone 13 there’s no way it my device. It’s the app. This app is trash. I’d honestly not waste my time with this card as the app and support just aren’t worth it. Seriously wait for better services to come. I recommend capitol one card or credit one over this any day. I can’t believe how I was treated for just wanting to use the services provided. Oliver I hope you get fired.
I’ve deleted and downloaded again. Still will not open since most recent iOS update. I see many other reviews saying the same thing. And what really grinds my gears is the developer or whomever is in charge can’t even be bothered to reply to people’s comments. It’d be nice to know they are at least working on it. Also as for the company, kinda jerks. I enrolled in credit protection and when I needed to use it after losing my job, they made me apply and show documentation then didn’t approve it for over a month.
I’ve had this card for a few months and I just now downloaded the app, and I seen all the horrible reviews. Anyways, I have never had a problem with this credit card at all, just pay your stuff on time and you won’t have an issue!
I had this card for a few months well I downloaded the app and i always make the payment thru the app they had called me 3-4 times that i missed my payment they charged me the late fee and i havent even fight back to get it because i know it will be a waste of time well they called me this morning saying that i missed my payment again!!! Wth!!! I made the payment through the app now i got a late fee AGAIN!! This is way to much .... i dont have that kind of money to be paying fees everytime your system dosent work and yeah you will never get a hold of their customer service
This is about the app only as I haven’t had the card long enough to fully review it. The app is horrible though. I’ve saved my face id and a pin numerous times. It just goes right back to set a pin or log in to save Face ID so I do it again and it’s a never ending circle. It never saves either! Now the card I do know I hate the fact that they post my payment and then it takes 7 days for it to be available? My balance goes down but my available credit doesn’t. That stupid.
The mobile app was working fine and very convenient for bill paying; but lately (past few days) I’ve been trying to log in to my account to pay my bill and it takes longer than expected to launch. I figured there must be some bugs in their app and hopefully the tech team is on it! Other than that, I enjoy utilizing this app for the simple fact that it’s convenient!
Do not waste your time with this card there is no customer service ever available when anyone anyone at all tries to login to look at their account online it says an NOT accessible , I do have written statements from other customers and they're saying the same thing which is notarized we're gonna forward it to the Better Business Bureau also the attorney generals office Which is being emailed in hard copy mailed to them with signature of complaints with real people's phone numbers names and addresses and signatures notarized
This app bas no security no matter what I do. I’ve had my card replaced 3 times in one year due to fraud. I have never had any other card with fraudulent charges ever. On top of this, someone bought a $400 chair on my first card, I needed a refund and they never gave it to me. I sent in several letters that they said to fill out and absolutely nothing. I am being charged horrible interest on a $400+ purchase I never made. Do NOT get a card with this bank.
I have quite a few credit cards and this app is by far the easiest to use and gives all info. Payments made don’t take long to post when done from the app!
The first time i tried logging in i had some trouble, but i was a bit persistent and i finally was able to log in. I also thought that the follow up call i got the next day was very professional and nice of them to do to make sure everything was ok.
App was working fine until the update posted today, now it will not allow users to sign in until they download the update but the app gives no instructions on how to do that or how to enlist in auto-updates so we can get access. When uninstalling and reinstalling, for some reason it still retains the old version of the app and will cycle you through the endless process of sign in attempts and “download update now to sign in”. Please fix!
What I once thought was an “okay” card has proven otherwise. Because they chose the middle of the day to update their systems my card isn’t working at all despite having available credit. I call and they say “nothing is wrong with your card out systems are going through an update, try again tomorrow…” while I’m in line at the grocery store buying food… yea… that’s not inconvenient at all. Thanks for essentially nothing.
Fields deleting themselves when you switch fields, buttons not working, no intuitive way to make monthly payments that are not, literally “statement balance” and “minimum payment”. This app is trash. If these features are intentional it is scummy. If they are not then it at least goes from predatory to just above garbage. I will not be using this company again. I will not use a company that uses this company.
I have had nothing but problems with this card nd the app. Always issues with the password so I have reset it over 50 times. And half the time the app does not want to open or is very slow. As of now the app won’t open and hasn’t opened in the last two weeks. I’m tired of calling customer service and not getting any resolved so I just went online and paid it off and will be canceling!
I cannot use this app at all. It’s very fickle and makes it hard to make payments. I cannot log in through email or browser. When you go to login it’s asking you to setup the account rather than login. Also when using lost password it won’t recognize your email. It’s crazy I’ve been trying for a week to login. I actually have to delete the app and start over each time. Worst app ever, fix this asap.
Why do I continue to let this app take up storage on my phone? Every time I try to open it, it never even loads. I’m stuck having to log-in via a web browser which then requires two factor authentication instead of just an easy 2 second Face-ID. If you want your customers to pay their bill on time, maybe make it an accessible option.
I like that this app is a convenient and easy way to see my account information. I had been going to website each time. Now I have the app on my Home Screen and it works exactly the same way.
Biggest reason i downloaded the app was for ease of payments so my payments are made at my convenience with calling or going online however app doesn’t allow/accept debit or credit card payments although there is an option...whenever you select debit card options it keeps going to a blank screen. Useless if you can’t make payments through app
I have tried many times to use the app on my IPhone 14 Pro Max to no avail. Before, I was able to use it on my IPhone 13 Pro Max without any issues. Update: upgraded to 4 stars after the app reloaded and it worked fine.
This is one of the most worst card ever. Customer service was totally disrespectful. Closed my account stating my loan term ending for no apparent reason. Closed my account permanently with out sending me a letter or email stating that my account was going to closed permanently! Don’t get this card at all ! Your best bet is to save the headache. I rather give it zero start. Overall one of the worst credit card to have !
This is the worst credit card I own the customer service is horrible the app never loads the payment is set to come out of my account automatically an I still get calls saying i didn’t make the payment the fees on this card are insane I really wish I could cancel this card but I don’t want to take the hit on my credit so I’m stuck making the monthly payment to cover the fees on this card
I have had this card for 5 yrs never missed a payment never went over the limit They cHarge me $10 a month maintenance fee and their mobile app has been down for a month when you cal the operator is in India The problem for me if you cancel the card you loose available credit and your score drops
Used to be only on the weekends that I couldn't access the app as it would say under maintenance. Recently it seems everyday for half a day it's under maintenance. How are you suppose to check your balance and make a payment when your app and the web site is always under maintenance?
I’ve been using this app for almost 2 years. All of a sudden I can’t get past the first page. I put my login information in and it goes to a blank page never moves very frustrating, especially trying to make payments online. If you can’t help me resolve this problem I will be paying off my account I guess over the phone and closing them
The only credit card company that doesn’t allow you to set your own monthly automatic payments. They only allow you to pay minimum or full amount. You can make payments any other time. But why make it so difficult. Just let customers set the amount they want like all other credit companies do. Get with the times.
Am I the only one having these issues with Fortiva over changing my account ? Why am I paying over my available credit limit with no extension to my available credit ? Customer service is usually helpful. Lately they have been a little careless with my available credit. One minute my Credit is available, the next minute it’s erased.
I upgraded my phone to iPhone 15 plus because my 14 pro max shattered, since upgrading, this app doesn’t work on the newer iOS system, you would think that a credit card company would keep their app up to date, so now my main goal is to get my card paid and cancel it, I don’t want a card you can’t use an app with, to much hassle.
This app has literally never made it past the welcome screen in the year and a half I’ve had it. I still check it every now and then to see but of course I still have to go and log in through a separate window on safari cause this app is total and complete garbage and clearly nobody has any interest in changing that.
Horrible app and horrible company. If you have them make sure you watch your balances they are thieves and throw on extra charges. I’m not kidding. I have documented it all and have contacted a attorney. If any one is interested in a class action suit please let me know. We are looking for other people they have done this to. Thank you. Run from this company you will thank me later.
For what this bank charges in rates and annual fees you’d think they’d take time to ensure the customer has a streamlined way to make payments and view simple account info. Customer service is also trash. The company outsources customer service calls internationally so good luck getting someone who fluently speaks English and understands what you are saying. Avoid this company at all costs.
Got the card was willing to deal with the 33% apr but when I attempted to add to Apple wallet was denied then told I needed to go through an extensive verification process to unblock my card, cause yes they shutdown my card after the failed wallet attempt. Insurance or lease or utility verification was asked for…man you must be straight out of a comic book, I would like to close my account.
This app ; once upon a time did work for me but now I don’t know what is going on. I can’t see anything no activity going on in my account .I can only go by word of mouth over the phone ..... The update Version was the worst idea ever it was fine the way it was .... this app deserves no stars I don’t even know why one is even mark upp there . I didn’t do it...........
