I’ve banked at Financial Partners CU since I got my first job upon finishing my Bachelors Degree. Today, I like the name more than anything- -Financial Partners. In terms of actually transacting funds, I enjoy my visits to any FPCU office. The nearest one to my home is located in Irvine. It’s a well kept space, and personnel are polite. Mobile banking is good. Sometimes, not all the time, when I try to mobile deposit a check the app closes before I’m able to complete. Not sure why that it. I’ll try again and, after two or three attempts, and complete the mobile deposit. There are many times when I’m able to complete a mobile check deposit straight away. So, that all I have a far as criticism goes.
This app has become worthless. You can’t even log in. You have to constantly delete the app and then it refreshes back to new with all the information you tried to get before. This needs to be updated especially now since the pandemic is a must to have this app for balance and paying your bill reasons. You can’t always call the bank when you really need to know if checks have cleared, and you have to make a fast payment. Who ever the developer or developers are, needs to update this.
Financial Partners has been an asset to me as a person. Not only did they qualify me for a credit card, but a personal loan, and was able to refinance my vehicle with them. With top notch rates as well. Not to mention all perks of having a checking account with direct deposit. I love it, I’m happy and more than satisfied with it all. Customer service was great, a big help in giving financial advice and guidance. I honestly thank them, I wouldn’t be in the position I’m in if it wasn’t for Financial Partners....
The app automatically locked me out and once the update happen it won’t let me log in called the customer service was on hold for 30 mins had to go my lunch was over it’s so inconvenient. Why would they not test this before launching? I’m sure the app will be better ONCE I’M ABLE TO LOGIN !!!!
The experience has been great so far. I would’ve gave it 5 stars if the app ACTUALLY had the option of using Zelle to send or receive money. My friends use Zelle and they wanted to send me money and Zelle claims that this bank supports Zelle and that it can be used already in the mobile app. The option does not exist though websites claim it does…
Easy, fast, safe, and very convenient. I don’t have to drive to the bank to deposit a check or transfer money for monthly bills or transfer money to my family. I can do all this in just 1 push from my mobile phone .
Excellent digital service and onsite service. One of the best worlds largest high class credit union. I was previously banking with another credit union for 27 years I left them to one back with Financial partners have lost regrets making the switched, I love them.
The app works well and is laid out thoughtfully. Better analytical tools/views with more than six months history would be helpful. Doing tax returns with only six months history in plots is pointless. Spending trends are seasonal so having multi year plots would be a great upgrade.
Thank you for all that you have done with the improvements at the FPCU love it You just needs to give better credit line give credit increase more often thank you peoples who make all this possible and positive Jesus .
I haven’t been in a bank in at least 5 years. And I love it that way. When I do need assistance, I get it over the phone from polite, informed staff. Thank you for such wonderful service Theresa Furlow
There is still a snap shot but you can no longer click on an account to see the most recent posted or pending transactions. It requires you to log in. After you log out, it doesn’t go back to snap shot screen. You need to close and reopen app.
The latest version has problems with log in. Once a while the app would logged me out and display the log in screen without face id option to log back in even though I set it up already (the face id icon on upper top right corner is not visible). Please fix this. I keep getting logged out and keep typing my password. I prefer face id. Thank you.
Called because I can’t access Zelle deposit despite having a Zelle account. Rep stated Just access it from the app under the Zelle tab. There is no Zelle tan. Info they have online and on their descriptions is wrong. Zelle won’t let me deposit money at all due to it “being on my credit unions app” but it isn’t.
With Mobile Digital Banking from Financial Partners Credit Union, you can easily manage your accounts wherever you are, 24 hours a day. Check balances, view transactions, transfer money, deposit checks, view statements and more! It’s simple, convenient and secure. Features include: • Check balances • View transaction history • Transfer funds between FPCU accounts or to other members • Move funds from other financial institutions • Make loan payments • Deposit checks • Access eStatements • Manage debit and credit cards • Apply for loans • Open accounts • Pay bills • Set account alerts • Contact us via secure message or chat • Use budget and expense tools • Find branch & ATM locations, including CO-OP Network ATMs (over 30,000 nationwide) • Login using biometrics (if your device supports it) • Send Money with Zelle