I’ve banked at Financial Partners CU since I got my first job upon finishing my Bachelors Degree. Today, I like the name more than anything- -Financial Partners. In terms of actually transacting funds, I enjoy my visits to any FPCU office. The nearest one to my home is located in Irvine. It’s a well kept space, and personnel are polite. Mobile banking is good. Sometimes, not all the time, when I try to mobile deposit a check the app closes before I’m able to complete. Not sure why that it. I’ll try again and, after two or three attempts, and complete the mobile deposit. There are many times when I’m able to complete a mobile check deposit straight away. So, that all I have a far as criticism goes.
This app has become worthless. You can’t even log in. You have to constantly delete the app and then it refreshes back to new with all the information you tried to get before. This needs to be updated especially now since the pandemic is a must to have this app for balance and paying your bill reasons. You can’t always call the bank when you really need to know if checks have cleared, and you have to make a fast payment. Who ever the developer or developers are, needs to update this.
Financial Partners has been an asset to me as a person. Not only did they qualify me for a credit card, but a personal loan, and was able to refinance my vehicle with them. With top notch rates as well. Not to mention all perks of having a checking account with direct deposit. I love it, I’m happy and more than satisfied with it all. Customer service was great, a big help in giving financial advice and guidance. I honestly thank them, I wouldn’t be in the position I’m in if it wasn’t for Financial Partners....
FPCU is a great credit union. The online app is awesome, easy to use, easy to navigate, really convenient. Also, if you have to call on the phone, the employees are helpful and professional and I’ve always completed my business in one call. Physical locations are limited but I only have to go in maybe once a year to do unusual business. FPCU has competitive interest rates…
The app way to often crashes , to the point I have to restart my phone so it can work. Takes way to long to load at times. Don’t know what the bug is but it truly needs to be fixed
My husband went into the Brea facility and no one acknowledge him for over 15minutes, so he left. Financial partners missed out on a large investment. We have been a customer for over 40+ years, and couldn’t believe how bad the customer service has declined. Unfortunately, a simple “I will be right with you” would have saved us from leaving this bank. We are researching a new bank as we write this.
This credit union was and is..very easy to work with. I’m buying my Kia Soul with them. They refinanced my loan a couple of years ago…opened a credit card with them. Their app is very user friendly. I have really enjoyed doing business with them! Happy Holidays.
The app automatically locked me out and once the update happen it won’t let me log in called the customer service was on hold for 30 mins had to go my lunch was over it’s so inconvenient. Why would they not test this before launching? I’m sure the app will be better ONCE I’M ABLE TO LOGIN !!!!
The experience has been great so far. I would’ve gave it 5 stars if the app ACTUALLY had the option of using Zelle to send or receive money. My friends use Zelle and they wanted to send me money and Zelle claims that this bank supports Zelle and that it can be used already in the mobile app. The option does not exist though websites claim it does…
Easy, fast, safe, and very convenient. I don’t have to drive to the bank to deposit a check or transfer money for monthly bills or transfer money to my family. I can do all this in just 1 push from my mobile phone .
Excellent digital service and onsite service. One of the best worlds largest high class credit union. I was previously banking with another credit union for 27 years I left them to one back with Financial partners have lost regrets making the switched, I love them.
The app works well and is laid out thoughtfully. Better analytical tools/views with more than six months history would be helpful. Doing tax returns with only six months history in plots is pointless. Spending trends are seasonal so having multi year plots would be a great upgrade.
It really help me budget my money throughout the year. Thank you . FPCU is a superb credit union. They have often helped me resolve issues with my credit card account. They make it easy are very supportive and extremely patient. Thank you Obed
Thank you for all that you have done with the improvements at the FPCU love it You just needs to give better credit line give credit increase more often thank you peoples who make all this possible and positive Jesus .
I haven’t been in a bank in at least 5 years. And I love it that way. When I do need assistance, I get it over the phone from polite, informed staff. Thank you for such wonderful service Theresa Furlow
I forgot to log out and this is the second time hanging up on me I could not open the application at all keeps saying something wrong the last message keep saying try again.
So easy to deposit checks ( some mobile banking have errors or very slow snapping of checks- discouraged me from depositing) check balances and do transfers.
This app is so frustrating! It keeps getting stuck so I end up deleting it and putting it back again and do the process all over again! Can somebody please fix this problem! So frustrating!!
Financial Partners has been my credit union, bank, loan company and more for many years. I wouldn’t change for anything! Their personalized customer service is awesome! Thank you!
The Financial Partners credit union app has been wonderful. I’ve had three other financial institution apps and all of them have shortcomings that Financial Partners does not. I am so happy with it.
There is still a snap shot but you can no longer click on an account to see the most recent posted or pending transactions. It requires you to log in. After you log out, it doesn’t go back to snap shot screen. You need to close and reopen app.
The latest version has problems with log in. Once a while the app would logged me out and display the log in screen without face id option to log back in even though I set it up already (the face id icon on upper top right corner is not visible). Please fix this. I keep getting logged out and keep typing my password. I prefer face id. Thank you.
This app is easy to read and to manage your accounts. And overall as a CU i cant thank them enough for all the help and great costumer service they provide
This CU is the best the people are so kind and willing to help. I wouldn’t bank elsewhere. Also when talking to customer service in Downey it’s a great experience
Every time I have needed assistance the customer service representatives have been so helpful and patient...very glad to have financial partners as my bank
I really enjoy the banking because it keeps me up with my account and information with my great friends at my branch in Mission Valley ‼️‼️‼️ They are doing a great job ‼️‼️‼️
Called because I can’t access Zelle deposit despite having a Zelle account. Rep stated Just access it from the app under the Zelle tab. There is no Zelle tan. Info they have online and on their descriptions is wrong. Zelle won’t let me deposit money at all due to it “being on my credit unions app” but it isn’t.
FPCU takes the time to understand your needs and recommend the right solution. The employees are always engaging and courteous. Thank you FPCU for all you do.
The customer service is very unprofessional. You will never get the right response to your questions, you’re going to speak with several different people to get the right answer if you’re lucky.
With Mobile Digital Banking from Financial Partners Credit Union, you can easily manage your accounts wherever you are, 24 hours a day. Check balances, view transactions, transfer money, deposit checks, view statements and more! It’s simple, convenient and secure. Features include: • Check balances • View transaction history • Transfer funds between FPCU accounts or to other members • Move funds from other financial institutions • Make loan payments • Deposit checks • Access eStatements • Manage debit and credit cards • Apply for loans • Open accounts • Pay bills • Set account alerts • Contact us via secure message or chat • Use budget and expense tools • Find branch & ATM locations, including CO-OP Network ATMs (over 30,000 nationwide) • Login using biometrics (if your device supports it) • Send Money with Zelle
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