FSCB Mobile Banking!

I’ve used this bank for a number of years and really like the bank because of convenient locations. However for the amount of years I’ve been with this bank the app has been poor quality. What I mean by that is NONE of the features of the app will work correctly all at the same time. Which is….fine, mostly because I don’t use them all anyways. I’ve tried to use the mobile check deposit in the app over the years and it has NEVER worked for me. Fine, the bank isn’t far to drive to. However the most frustrating thing is when you can’t login because it says invalid name and password but it’s saved to your phone and haven’t changed it. So you go in and change the password get it re-saved and then it says the same thing the very next time you log into it. This doesn’t happen often, but when it does it takes awhile for it to be working again. Honestly, it makes me want to switch banks because I should at least be able to log in and see my money whenever I want. And the part that’s annoying is that I would have to change all of my financial stuff to do so all because of a lousy app.

When it’s working it works fine. The development is good and you can access accounts easily. Very simple which is fine; I don’t need lots of bells and whistles, I just want to see my stuff and be able to transfer money, etc. BUT IT IS ALWAYS GLITCHY. It malfunctions multiple times a week. It won’t load, it force closes, it takes several minutes to start up and log in. It’s just unreliable and for an app that I use for banking I don’t love that.

I have this bank but honestly I’m about to find another. This app has my face ID as well as my password. But when I go into the log in screen, it loads for a very long time. To the extent I’m not even getting to the home page but instead getting “sorry couldn’t load” and when face id works I try using the password, it simply loads instead of even letting me type my password in. On top of all this, I’m not just only struggling to look at my bank account but there is no phone number I can access to look at it as a back up. This is not the best app for banking. You need to update your system!!

This app glitches more than any other app I’ve ever installed in my whole life. The frustration and anxiety of needing to know how much money you have only for the app to stop working for no reason is too much. And at least with other apps when you close them out they’ll start working but not this one. There was less glitches before the design change but this has been a consistent problem for me since I’ve had the app. What good is a site that just looks pretty but fails to serve it’s purpose?

Please fix the glitches. I can not open the app sometimes and the issue is getting worse. The app will either freeze or continue to load with no progress. This is a huge issue and I’m contemplating switching banks.

Pretty much the same problem as everyone else. Constantly says “no connection” when trying to sign in when I have an amazing connection. The bank will send you a 12 digit number as your ID, which works, but if you try to change it…your password…security question, etc etc it will lock your account out. I even took screenshots before I pressed submit to make sure it wasn’t user error but it was not. Super aggravating from an otherwise great bank.

I updated my phone to iOS 14.7 and my FSCB app updated as well. Now it looks totally different, there are ads suddenly. My available balance is NEVER CORRECT, constantly being overdrafted because my pending transactions don’t post for 2-3 weeks! Today I watched my bank account slowly deplete throughout the day, a few dollars at a time and can’t even pinpoint these transactions because they could have happened at any time.

It says that it cannot accept my check at the time but when I try to re enter it it says it’s already been accepted. I never get a confirmation number and I end up having to go to the bank anyway. Super inconvenient!

For 2 weeks it’s crashed on opening. Its of. I value if it won’t even open. I’ve uninstalled, reinstalled, restarted my phone multiple times. Nothing works. This is how I interact with my bank, pay bills, etc. I’ll have to change to a bank that has a functioning app. Update ..... The vendor the bank uses to build and support this app told me (thru the bank support line) that the problem is the Nord VPN I use. All of my other banking apps and brokerage firm apps work with the VPN. Think about it. Their answer is to turn off the VPN for banking, then turn it back on. FSCB needs a new vendor.

Constantly having issues with the feature in the app that lets you lock/unlock your card. I usually have it locked for security and sometimes the feature won’t even load up at all when I need to unlock my card. Also sometimes the app has an issue where it won’t load up at all. This is really frustrating.

Whoever designed this user interface must really like menus because there are menus on top of menus, sometimes 2 visible at once. User experience isn’t something that can be fixed later, it needs to be at the forefront of app design. These are the kind of things that matter to people deciding which bank they want to invest in.

Have a bank location like 2 miles from my house and the insides closed so I can’t go in and get help that way. The app itself will not let me log in even though I got all the information correct and it works through the website

Love my bank hate this banking app if it’s not updating its saying my sign in is wrong and then when I do get it to take the sign in it locks up on the secret word question page So much hassle just to see my account Even the nick name is a pain ... Jazz

Cannot use app with cellular data. WiFi only.

The app has always had issues and seems it down multiple times a month but this new update is awful. App is glitchy, slow, and not user friendly. Considered switching banks just because the app is so terrible.

Every time I try and open app it says time ran out and doesn’t work! Tried re downloading and tried turning off phone, still doesn’t work! Bla

Does not lock card after transactions as it says it should when you choose.

Almost anytime I get on the app there’s always an issue or it take forever just to get on the app.

The app will erase all your saved log in information, locking you out of the app to the point where you have no way of viewing your balances. Beyond frustrating because it will happen once a month. Good luck.

App has been glitchy since release of iOS13

This app hasn’t worked for month and still isn’t it’s the worst dang app ever. I hate this bank since it switched from Bank of America. Love my local banking staff but hate the bank in general and the app is the worst.

I tried to download the app and have had several issues so I would say that the app isn’t very good at all also even though I have one star I wouldn’t have given any but you make me give at least one

I can’t get it to work half the time. It’s constantly having new issues and glitches.

daily tech issues with this app. it won’t let me log in half the time. it’s so annoying.

This new change is all messed up I can never get on my account it’s about time to change banks

This app freezes most of time. I delete app and try again. No luck. Please do something!

Lucky to be able to even login, the check deposit feature is real glitchy… not a good app…

The app is very buggy. The dammed app hasn’t let me view my account to see how much money I have. It’s extremely infuriating, might switch banks because of this.

Hasn't worked in weeks. Doesn't even open.

If I could give 0 stars, I would. The mobile deposit feature never works.

The app won’t even open for me to check my balance!

I swear this bank app crashes every other time I use it. Never wants to load. It drives me absolutely insane

I’m not sure how this bank is ranked #1 anything to be completely honest. The app barely works, it’s like your developers don’t even know what they’re doing. IF the login screen will even load, most of the time it won’t actually log in. The screen will be stuck on a loading emblem when it is not actually loading anything. Other times it will act as if it’s loaded the login screen when there isn’t even a button to log in and force closing and restarting the app does not fix it. I have to login to online banking to view my account and extremely obnoxious amount especially considering you have an app for a reason, so why for 4 years has this been the same. The app gets updated to look more sleek but the function stays crap. After 10:30 pm my account always reflects some wonky number, I understand system maintenance but never in my life has a bank account become a mess during the night for maintenance. There have been warm holds out on my card for absolutely no reason bc of me using the app to lock it before. Customer service is not 24 hours whatsoever yet there are articles online stating you can receive help anytime. If you can choose a different or better bank, do it. I’ve not had any security issues but it’s ridiculous this bank is so advertised as being ranked #1 in my state before yet the nearest location is 30 minutes away in a small town, customer service takes forever, the app is a mess and spotty, and everything moves extremely slow if you have to encounter the actual bank.

My app is starting not to open. Maybe an update needs to happen.

I've been using this app for months and haven't had an issue until today. I really loved it. Well I guess the idea of it anyways but up until today logging in was easy and more than likely is end up using my fingerprint and quick access links to do so but this morning I thought I'd log in manually or the normal way I guess and it said my name was invalid and then when I fixed my name was password was invalid as well. I called the number on the app and it was busy. So I called a local number around where I live and they fixed my ID login and then reset my password. Long story short, I'm locked out of my account permanently! Yup, this has been my experience. Hope it's helped.

Half the time the app says communication erro

it wont even load at this point

I had to switch from Bank of America to this bank. They are two different companies for sure. On my app it shuts down when I do transfer, so if I'm in need of gas, I have to re-sign in 3 or 4 times before it ever takes the transfer. The app is slow, sometimes doesn't pop of the icons on the bottom when I sign in. Just alot of work on my end to get it to function correctly. Please update.

I tried 3 times to deposit a check into my account by using the feature on the mobile app. It would not send the back of the check. Even thought it would save image, as soon as I would send images. It would not send the back of the check. Very annoying.

Much better than the mobile banking website because it gives you the balance and you don't have to click on each transaction to see what it is for. And much quicker than the full website Would give 5 stars if it had multitasking.

I utilize mobile banking all the time. Unfortunately, this app seems to be "system unavailable" more times than it is "available". The latest update crashes way more often than the prior version. Hopefully these issues can be addressed in a (hopefully) vey near future, update.

App is a great way to check my account balance and see my transactions on the fly. But every time I have to change my password it seems to mess up and I'm stuck going to an atm or my bank to check my balance and see my transactions. I wish it would get fixed

I really like the new updates!! Everything is much easier to read and a lot more information added. Great job!

It works . It's not much but it works. I so miss BOA and the awesome app they had.

This app is horrible the finger touch does not work and every time I have to change my password it fails. I am switching banks because of this app. I do all my banking online and it literally takes me an hour to even get logged in sometimes and half of the time my balance is always way off!

Much better than going to the website. I'm glad they finally made an app.

This app only works half of the time. Literally every other day it crashes. And it's like that for everybody that I know that has this app. Horrible. Also, I used my fingerprint as a password about a year ago and now it says wrong passcode. This app is so bad that I am considering switching banks.

It's a great app and I use it daily! I just wish it was iPhone 5 updated!

Please optimize for the iPhone 5, it's been out since September, get with the program or find someone else to write your app.

I LOVE this app! It's very handy!