The last app had issues all the time. Haven’t had much problem with this updated one except having to scroll through garbage every time I open in. Okay, quit repeating messages at the top of the page every time you open it, make my accounts the first thing I see when I open the app because that’s what I open it for. I don’t open it for Money Management advice, I don’t open it for goals, I open it because I want to see my accounts. If I chose to move those things to the most important position, that should be my choice, don’t frivolously force it on me. Put messages in a single spot and when they’re deleted out of, don’t keep forcing them on me. I read them already. If my email provider forced me to keep deleting out of the same messages, I’d delete them.
I am extremely disappointed with the performance of this app. It frequently fails to load and exhibits inconsistent behavior in displaying account balances and transactions. For instance, after making a purchase, the transaction initially appears and the balance updates accordingly. However, upon reopening the app, the transaction mysteriously disappears and the balance reverts to its previous state. This inconsistency is not only confusing but also potentially misleading, as it could lead users to believe they have more funds than actually available, possibly resulting in overdraft fees. Additionally, the app struggles with basic functionality, often taking an unreasonably long time to reach the login screen. I can confirm that these issues are not related to my phone or WiFi connection, as suggested by the app support. This app is currently the most problematic one on my iPhone 13 Pro Max. Users should monitor their accounts vigilantly to avoid any financial mishaps.
I’ve used this bank for a number of years and really like the bank because of convenient locations. However for the amount of years I’ve been with this bank the app has been poor quality. What I mean by that is NONE of the features of the app will work correctly all at the same time. Which is….fine, mostly because I don’t use them all anyways. I’ve tried to use the mobile check deposit in the app over the years and it has NEVER worked for me. Fine, the bank isn’t far to drive to. However the most frustrating thing is when you can’t login because it says invalid name and password but it’s saved to your phone and haven’t changed it. So you go in and change the password get it re-saved and then it says the same thing the very next time you log into it. This doesn’t happen often, but when it does it takes awhile for it to be working again. Honestly, it makes me want to switch banks because I should at least be able to log in and see my money whenever I want. And the part that’s annoying is that I would have to change all of my financial stuff to do so all because of a lousy app.
I absolutely love banking here but this app is a nightmare. After my card was hacked and dealing with the stress of fraud (which the bank was amazing at calming my nerves and straightening everything out) I have to keep my card locked to feel safe and secure. There is no way to go online and unlock my card, only through the app. If there is an emergency or I’m trying to pay a bill or checking out at the store, it is an absolute mess trying to functionally do so without having to hold up a line to call in and stay on the phone so they can lock it back when I’m completed with my purchase or payment. At minimum 3 days a week, the app is inaccessible. Again, I love banking with First State but this app needs a lot of attention and work.
Please fix the glitches. I can not open the app sometimes and the issue is getting worse. The app will either freeze or continue to load with no progress. This is a huge issue and I’m contemplating switching banks.
Bro where do I even start with this app. I’m 22, been with this bank since I was 16. This app is absolutely horrible, more times than not, I’d say 7/10 times, it never loads. Now I don’t mean, loads for a long time, refresh the app, restart your phone, then it works, no that’s not how it works at all. If this app decides that it doesn’t want to load, then it never will. I’ve found it wanting to do this at the absolute worst times, when I get paid, when I wanna move money from one account to another, when it’s time to pay bills. It happens so often, I usually just have to call the bank and have them do all of these things for me, which COMPLETELY eliminates the purpose of having the app in the first place. Just like, COME ON, make the app work!!!!! PUT YOUR CUSTOMERS FIRST OR IM SWITCHING BANKS THAT HAVE A BETTER PHONE APP!!!!
Extortion: “An excessive or exorbitant charge” (Exorbitant: “Going beyond what is reasonable or customary, especially in cost or price.”) now that we know those definitions I’ll discuss the situation. Today in the mail I received a notice with my bank statement saying starting next month I would need to get this app and do my banking online. If I decline this offer I would be charged 3 dollars per statement they send in the mail. Some may think I’m over reacting but I think that 3 dollars is “Going beyond what is reasonable or customary, especially in cost or price” for 3 prices of paper, ink, and whatever it costs to mail it to me. I hope this review helps people decide weather or not to bank here.
I have this bank but honestly I’m about to find another. This app has my face ID as well as my password. But when I go into the log in screen, it loads for a very long time. To the extent I’m not even getting to the home page but instead getting “sorry couldn’t load” and when face id works I try using the password, it simply loads instead of even letting me type my password in. On top of all this, I’m not just only struggling to look at my bank account but there is no phone number I can access to look at it as a back up. This is not the best app for banking. You need to update your system!!
In May, this app had a major update and I have truly found the the new app to be much more efficient and better customizable. If you ever have any issues, your local bank branch or the customer care center are true professionals at helping you however you need. They have added many new features in the update that has truly benefited me.
This app glitches more than any other app I’ve ever installed in my whole life. The frustration and anxiety of needing to know how much money you have only for the app to stop working for no reason is too much. And at least with other apps when you close them out they’ll start working but not this one. There was less glitches before the design change but this has been a consistent problem for me since I’ve had the app. What good is a site that just looks pretty but fails to serve it’s purpose?
Pretty much the same problem as everyone else. Constantly says “no connection” when trying to sign in when I have an amazing connection. The bank will send you a 12 digit number as your ID, which works, but if you try to change it…your password…security question, etc etc it will lock your account out. I even took screenshots before I pressed submit to make sure it wasn’t user error but it was not. Super aggravating from an otherwise great bank.
In fact I think I like the old app better. Why does it now show your available balance if a charge is pending? For example: when I get paid I pay all my bills electronically and when I’m done I look at my bank app to see what’s left. Well now it doesn’t and you have to do the math to figure out what you have left. Which is similar to balancing a checkbook, which is what I thought banking apps were essentially supposed to replace…
I updated my phone to iOS 14.7 and my FSCB app updated as well. Now it looks totally different, there are ads suddenly. My available balance is NEVER CORRECT, constantly being overdrafted because my pending transactions don’t post for 2-3 weeks! Today I watched my bank account slowly deplete throughout the day, a few dollars at a time and can’t even pinpoint these transactions because they could have happened at any time.
This is a whole new banking app from First State Community Bank, and it not only fixes the old issues, but adds a lot of new features and capabilities.
Hate this app!! Always slow to load if it even loads! You can guarantee there will be a few days out of the month that you can’t even access this app for hours. I should be able to log right in and look at my account without any issues. I’ve never been satisfied with this app and makes me want to explore other banks.
This is the worst app I’ve ever had to put up with. All my other apps function great. This is the only one that frequently drives me up the wall because it errors out half the time when I try logging in. Surprising to see it has 2 stars. Must be employees being forced to leave positive reviews to counteract the negative in an attempt to get the rating up.
I’m not one to leave negative reviews but my god. This app is totally useless. I’ve had this same bank for 7 years. I cannot believe its mobile banking hasn’t improved in the slightest. If I’m even lucky enough to be able to sign in, I hit a brick wall immediately after every time! I should not have to sit here for 20 minutes trying to lock my card.
It says that it cannot accept my check at the time but when I try to re enter it it says it’s already been accepted. I never get a confirmation number and I end up having to go to the bank anyway. Super inconvenient!
For 2 weeks it’s crashed on opening. Its of. I value if it won’t even open. I’ve uninstalled, reinstalled, restarted my phone multiple times. Nothing works. This is how I interact with my bank, pay bills, etc. I’ll have to change to a bank that has a functioning app. Update ..... The vendor the bank uses to build and support this app told me (thru the bank support line) that the problem is the Nord VPN I use. All of my other banking apps and brokerage firm apps work with the VPN. Think about it. Their answer is to turn off the VPN for banking, then turn it back on. FSCB needs a new vendor.
Constantly having issues with the feature in the app that lets you lock/unlock your card. I usually have it locked for security and sometimes the feature won’t even load up at all when I need to unlock my card. Also sometimes the app has an issue where it won’t load up at all. This is really frustrating.
Whoever designed this user interface must really like menus because there are menus on top of menus, sometimes 2 visible at once. User experience isn’t something that can be fixed later, it needs to be at the forefront of app design. These are the kind of things that matter to people deciding which bank they want to invest in.
Have a bank location like 2 miles from my house and the insides closed so I can’t go in and get help that way. The app itself will not let me log in even though I got all the information correct and it works through the website
Love my bank hate this banking app if it’s not updating its saying my sign in is wrong and then when I do get it to take the sign in it locks up on the secret word question page So much hassle just to see my account Even the nick name is a pain ... Jazz
Constantly having issues with the app, it’s to the point I feel like they want you to visit the bank or to call them. I just want to check my account and I have to jump through hoops just to do so. It’ll work maybe once a week if I’m lucky.
What did you do to this app. I can’t take pictures of my checks because the camera turns and won’t focus. Never had any issues with the old app. Please fix this! Kind of important for ‘mobile’ banking
Constantly dealing with getting logged out on top of the app never working when I need to view my statement. I look a couple times a week at least and it’s always giving me some type of problem.
I’ve banked with several institutions over the years and while I like banking local, the app is very inadequate. It is always down or extremely slow and the functions are very limited and or don’t work.
It would be amazing if they would put some work into updating and fixing the app so it would actually load for the consumer. Ready to switch banks over how terrible the app has been lately.
App will work how it should about 25% of the time. Other times you’ll just be stuck on the title page and never be able to log in. Or you’ll log in and it will never load. Just a garage app
It was a mistake banking with these people. Now I am stuck. Money is taken away, put back, when I have already placed an order, forcing me into the negative giving me a overdraft fee that is FSCBs fault. This is just a big old hoax and I am sick of it!
The app will erase all your saved log in information, locking you out of the app to the point where you have no way of viewing your balances. Beyond frustrating because it will happen once a month. Good luck.
This update is horrible. Half the time my balance it shows isn’t even correct and I have no idea why. I liked the old version but this new version is a mess!
Love the bank but this app is driving me nuts. It never loads or works. I can’t check my balance when I want and they always seem to be having IT problems. It’s terrible.
This app hasn’t worked for month and still isn’t it’s the worst dang app ever. I hate this bank since it switched from Bank of America. Love my local banking staff but hate the bank in general and the app is the worst.
I tried to download the app and have had several issues so I would say that the app isn’t very good at all also even though I have one star I wouldn’t have given any but you make me give at least one
Absolutely worst banking app on the store. It never works I’m switching banks because of the app. It is that bad. Rather have a different bank with a better app than this joke off an app
With the FSCB's Mobile Banking app, you can bank on the go! You can check your available balances, view account activity, pay bills, make transfers between your accounts, business banking, view e-Statements, manage SMS Alerts, deposit checks and locate your nearest financial centers and surcharge-free ATMs—all from the convenience of your iPhone. FAST, SECURE and FREE*, FSCB’s Mobile Banking App is available to all First State Community Bank online banking customers. Access your FSCB accounts using your existing online banking username and password. *Your mobile carrier’s text messaging and web access charges may apply. Features: •Check account balances •Transfer funds between accounts •Pay bills and schedule payments •Business banking •Locate Financial Centers and surcharge-free ATMs using the GPS provided by your iPhone •Manage SMS Alerts •Deposit Checks •P2P •MoneyTrack Financial Management •SecureSwipe •PicturePay •View e-Statements and so Much More First State Community Bank - Farmington Main 201 E Columbia Street Farmington, MO 63640 (573) 756-4547 https://www.fscb.com Member FDIC – Equal Housing Lender
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