The app is fine but after this last update my savings account will not appear under my checking. I have to go to another section in the app then go back to the Home screen and then my savings account will appear. It's kind of annoying. Fix this please.
Pretty much a basic bank looking for a come up off of customers. The personal accounts are easy to acquire only $5 to open. However, because as stated above this is a basic bank. They have to “review” everything. They even held a refund of mines because they wanted proof, when clearly the charge was already on my account and they refunded the difference. I’ve been a customer 5 months now and about a month ago I switched my business accounts to them. Now no one told me that business accounts get charged .20 per transaction rather debit or credit. .10 for ach deposits and withdrawals. It’s like really.. then one time I deposited a check into my personal account and they held it for 10 days and I was told after 2 days if it clears they can release it early. Which they did, which they also charged me $10 to do. How is this not a scam. How do you deposit my money put a hold on then charge me to get it “early”. When clearly I still had to wait 48 hours for it to clear and it did. It’s sad they they are building there company off the backs of people who support them. I’m seriously considering taking all my accounts back to Wells Fargo.
I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. The rep said from her own words if I want to do larger purchases to add money to cash app or a prepaid card and do it that way to avoid the hassle of their sensitive system always flagging things. They will give a 24 hr exception when calling in to use your card without limits but dang.. unacceptable in my opinion.
If you are a military member who needs reliable access to your money then FSNB is not the bank you want. They use a fraud prevention service that is the most antiquated in the business and will trigger a fraud alert requiring you to call, hold for hours and speak to a foreigner who will tell you that only the bank can unlock the account - during the FSNB tiny business hours window. So enjoy being locked out of your funds. If this app allowed you to resolve issues like that then it would be 3 stars. Instead it just shows you the money that you are unable to access while deployed serving your country. Do better FSNB!
This bank is rife with sketchiness. They’ll say you opted into overdraft protection, even when you didn’t. They’ll allow a charge even when Youve told them to place a stop on it or on your card as a whole. Then, when you call them out on it, they’ll say you agreed. With no proof. Then they’ll close your account, but not really close it. It’ll be opened but inaccessible while they knock your credit for their mistakes, and even when you prove they made the mistake they’ll assert that there was no mistake until you actually threaten them with legal action. Take your money literally ANYWHERE else.
I have been with this bank for 10 years, checking and savings. I recently suspected some fraudulent activity and had my accounts switched to new numbers on both. The problem now is the remote deposit I had before my accounts were switched to new account numbers. I am being penalized and cannot get remote deposit. I use the remote deposit because I am handicapped and it is a benefit when depositing my check. Why am I being penalized? Is this how you treat long-term customers?
If you plan to use this app for mobile banking you better think again because that was my plan and every time I mobile deposit a check even a state issued check it gets voided for more verification so I will need to have it physically looked at well if that’s what I wanted to do I would have done that in the first place but I didn’t I wanted to use the app for what it was intended and advertised as mobile banking what a joke and waste of my time…
The app works as it should. I’ve never had issues with checking my balance and transferring money between accounts. I’ve been with this bank for about 10 yrs and I’ve been using this app for about 3 yrs.
Since the update, I have had nothing but problems with the app. Touch ID never works. When I log in with my password, it says authentication failed several times before finally letting me in. Once it loads my accounts. Once logged in, if I try to view transactions, I get a screen that says “success! Failed!” My only option is “close” when I click close, it logs me out and it starts all over. If I cannot do mobile banking, I will choose another bank.
I don’t understand the bad reviews? The mobile app works perfect, and I have had zero issues. The app is constantly updated, and working properly. There is no bugs, glitches, or any issues with the app and I have been using it for awhile now. The app allows me to do all of my banking from my phone since I don’t live near a branch. It’s convenient, easy to use and navigate through I also love the new update! Thank you, FSNB!!!!
Too many times different things don’t work. From loading accounts to accurate balances/transactions. The mobile deposit has never worked for me. Only keeping the account because of cash deposits, which a lot of times seem to take longer than they should. In comparison with my other banking apps this one is definitely on the bottom.
I will be closing this account within the next week as it has been an utter inconvenience for me as I’ve never had this type of issue with any other banking institution and an 11 day hold is very unacceptable. I will be returning to my credit union where my savings account is. This has been an inconvenience for me. I would give 0 stars if possible. Worst banking decision I’ve made. Bank is also nowhere close to my home.
They give out your personal information, including your savings account.
Would not recommend at all. Been with them for almost 5 years but this is the last straw. Apparently if you owe anything, this bank will just give out your personal information to whatever collection agency they want and then charge you a fee on top of it. Screw you FSNB.
This app used to run great but since the newest iPhone update came out, it is constantly glitching or not working at all on my phone. I use this app multiple times a day for many accounts and it has become very frustrating. Please do some updates!
I stopped using online banking with them a few years ago because the app nor the online banking was working properly. I figured they have it fixed by now. Nope. Still can’t login. Pointless to be paying for a feature I can’t use. Very disappointing when I’m getting deployed.
Every time I’ve been to this bank they have been extremely, out of the way rude. They also treat their customers awfully, and are just not interested in what the customers say, the complaints they have, or concerns. Just terrible customer service !!
App literally logs me in and shows nothing other than the menu button….. I have to call or use an atm to view balances. At this point Im better off just getting a check book to log transactions or switch banks😢😢
Likely top reviews are from bank employees. The only reason i keep this bank is because when I deposit a check. They don’t hold it. All banks should do this. The app is ok. Needs an iPhone X update.
I don’t like paying for useless services, it’s annoying trying to see my balance especially around this time of the year, and it’s set to three days prior.
This app makes it simple and convenient. I don't mind the security questions to get on, it's there for protection. Would have given it five stars except for the $6 dollar monthly charge.
I think it's not fair, I've been a customer for 5 years. I have Internet banking, why should I have to pay 6$ to use a free app. You can do the same stuff under your browser on your phone for free. I would recommend this bank to more people if this app would function under the basic Internet banking package, for us average joes convient use. Just sayin. Thanks. Brian C
Absolutely love this app and the bank! Great customer service. These people know how to be honest with their customers. App works effortlessly! Wouldn't change a thing!
I love this bank. Everything is what I expect from a bank. No hidden fees. Great fraud protection. My money is always there and I am always able to deposit cash.
I just downloaded the app, after which I read the reviews. I immediately DELETED the app on the principal that I should have absolute free access to any information or service in regards to MY money. I will consider using the app when this bank decides to actually read these poor reviews & address and correct them. Thanks to all reviewers for the heads up!
Good app. I use it all the time. I think it should have the fingerprint scan on it. That would help out a lot. Good app tho. Did you guys add touchID? I saw it, however upon attempting to utilize it I am logged out every time. Can you try to fix this please? Thank you
There if no way possible I would pay to use a mobile app. It's part of banking people. I have used this account since technical school 25 years ago which means FSNB had made money off my money for an equal amount of time. Tall about gouging! Small town banking with small town practices. You just lost a customer. It's been real.
Short and. To the point the balence is always wrong and the transfers threw the app say approved but don't always works Both reasons have cause me many overdrafts the number you call also is kit always correct -_- and these ocerdrafts was some 4 days after I had last used my card so everything was up to date.
Why in the world would I pay $6 a month for a service that most other banks offer for free?!? If you download this app and then upgrade to 5 star banking from this second rate bank, then you need a full frontal lobotomy cause you've already lost your mind. That is all.
I have no trouble logging in online, but so far have not been able to log in with the app. I have called customer service and have gone into the bank, and they simply don't know much about the app and can't help.
FSNB Mobile Banking allows you to bank on the go. It’s free to download and offers quick access for managing your bank accounts. Check your balances, pay bills, transfer money, and locate ATMs and banking centers with just a touch. Our native app is fast, secure and free. Use your current login information to start banking today. Features: •Check Account Balances •Transfer funds between accounts •Pay Bills** •Find our ATMs and Banking Centers using the GPS system provided by your device.*** *Must be an Online Banking Customer with the 5-Star Package. **Online customers must first setup transfer and bill pay accounts prior to using these features. ***This is limited to locating our banking centers and ATMs. Please refer to your carrier for any fees that may apply. FSNB 1420 SW Lee Blvd. Lawton, OK 73501 Phone: (800) 749-4583 Website: https://www.fsnb.com
