FTWCCU

I recently switched to this bank for convenience since my vehicle payment is here. I was with my previous bank 13 years I guess I’m used to a certain standard. As I am a hairstylist I deposit checks daily and it takes a half a day or longer most times for my deposit to show up. I deposited a check on Sunday evening and it is now 9:30 in the morning it is still not showing up. I could’ve driven to the bank and did my banking instead I’m sitting here waiting God knows how long for my money. Also when you take coins in to be counted they charge 3% after $30. My previous bank when you deposited a check it showed up within 10 minutes, and they allowed you up to $250 change to be counted per day before they charged you a fee. 🤨

I love having this app and do most of my banking from it without ever having to sign on the site. I was really happy when recently they added the reminders for bill pay since I have the ebill set up on site but didn't have anything on app to show which were due or how much was due. It is frustrating because I can't get rid of one if I paid it by another source and so therefore not due anymore. Hoping they continue to add to it and make it even better 😊

I been with FWCCU for quite sometime and I really enjoy my daily experience with the bank. If I ever have any questions their always answered by a great customer service. My bank app as well works very well. Thanks for y’all support in keeping me and my family happy 👍

This new version of your mobile deposit is terrible. Absolutely terrible. Your imaging system is terrible and it makes you think your deposit is good by telling you it’s good. Then it’s held for review for literally a day and then cancels the transaction because your system said the deposit looked good. Sheesh this is not good when you can’t make it to the bank and we are over here thinking that our deposit is good. Please fix this issue guys it’s a major inconvenience. MAJOR.

I love when I cannot access my account for hours of the day. Really makes me glad I chose such an awesome bank. I tried depositing a check from CHASE BANK aka one of the largest banks in the country and was on hold with customer service for over three hours trying to get the issue resolved. Wound up having to go into the bank anyway and make the deposit in person. Utter incompetency all the way down. Frantically looking elsewhere for a halfway decent personal checking account that isn’t run by idiots.

This app used to be nearly flawless. But I haven’t been able to deposit a check for several months. It rejects every shot I take of a check.

I love this app because I don't have to keep up with receipts from my purchases I just can look on my app and see how much money I have in my checking account. Saves time, and it's fast and I love it!

I had issues getting it to take pictures of my checks for mobile deposit had to fold the checks into smaller checks in order to get the capture recognition in order to deposit

These people have put me in a very bad way! They allowed a scammer to take money I didn’t have, then leave me with no way to access my payroll when I do get paid. I still don’t have my debit card after more than 10 days, meanwhile the bills are piling up with no way to pay them when they are due. Trust and believe when I can clean this account out, it will be closed for good!

It really isn’t fair for me to rate the app because we only have it to track our auto loan payments. However I would love to see an option that allows the user to make auto loan payments through the app, even when you don’t have a personal banking account. I’m rating it one star because it does not serve a real purpose for me. The layout and functions are simple enough to understand.

App having a mobile app definitely makes

2 weeks ago I tried to call the FWCCU to talk about my account around 4:30 pm. I couldn’t reach anyone. It seems like everyone goes home earlier now.

So glad this app works and that there is someone available to help when needed.

It is easy to use and I have had no issues. I love the transfer ability.

Easy to set up vendors, amounts, and dates of payment in bill pay.

I love the FTWCCU app. I can easily see how much I have in my account. All the transactions are uploaded right away. And I can easily transfer money without any hassle!

Far superior to the other banking apps. Very easy to use and makes me feel secure with all transactions.

Just wish we had a payment option to other banks like Zelle

I have been banking with FTWCCU for 25+ years. We have moved all over the US and they have remained my primary bank acct. Highly recommended.

This app is the most user UNFRIENDLY. So confusing when trying to make a car payment. I always have to call the customer service number and have them talk me thru making a payment. Y’all need to step it up and make this app user friendly!!!!

Easy to use. I can do most of the banking I regularly need to do via this app.

Time saving and easy to use

I just love how the site/ app is ALWAYS down for hours at a time and you can’t use you card for ANYTHING. And of course the site is always down during NON Business hours so there’s absolutely nothing you can do about it…

Balance not showing on app, so now i have no ideal what my balance is.

Trying to access my accounts on my phone to transfer money because I need money and all I’m getting is we are not able to display your account info. Really not happy!!

The app really makes it easy to do business with FTWCCU

This app is the bees knees. It’s amazingly simple to use. Makes banking enjoyable.

Easy and effective to use

App is always crashing and when it does you are unable to see your balance. The website isn’t any better. Will I ever know how much is in my bank account?

I wish they would fix depositing checks through the app! It’s terrible!!!

Annoying pop ups for feed back

This bank is very good and I love them.

I’m really upset and disappointed with this app. I’m trying to access my accounts. But, it keeps saying that it can’t display accounts at this time. Really? What’s the deal man?

Goes down all the time and t won’t show you anything. Also, the website doesn’t work so it’s like gambling with your bank account.

Easy to use and fast!

I need more options to get money access

I have been getting a message stating unable to display my information for weeks now. This is ridiculous

Love this bank

My app doesn’t work on weekends I never know how much money I have just shows what was in it on Friday morning .

Worst bank app I have ever used. Why doesn't the management at FTCCU want to spend the money on a good app and web site?

Love

Love it. I used to use the mobile banking site, but I much prefer the new app. Very easy and quick to use. Love how they added the ability to take a picture your check to deposit into your account. I know pending payments can't be seen but that is the issue because of the payment processor. Not the bank. I can't fault them for that. I can call to see what is pending anyway. Love my credit union!!!!

This app is great & works exactly how it should... except for 1 small issue: when using the mobile deposit the camera shows my check off-center to the right every time (even though my check is perfectly centered inside the lines) which causes the right side to be cut off in the picture. I always have to re-take the pics. 3-4 times per side, & the only way I get an acceptable picture is to take the picture farther away & purposefully leave extra space to the right of my check. I have deleted the app several times & re-downloaded in hopes that might fix the problem, but it didn't work. Everything else about the app has worked perfectly.

It is helpful app, but could be better if they would alphabetized vendors that could be paid in check paying. Unfortunately it is 1 page that comes up & seems to be drawn at random. Not helpful when u r traveling & need to make a payment. Has accepted only 50% of my deposits

The app has worked flawlessly for me, I may have gotten an updated version. My only suggestion is the ability to change the memo on the auto bill pay items. You cannot set up a separate payee with the same address and so I often change the memo to reflect my separate accounts. If the app allowed that I would have to update to 5 of 5!

The app is very good but the only thing that is missing is a current credit card balance. Would be great if you could see what transaction is pending and what your current charges are and total charges. Also if it had the capability to pay off the current charges on the credit through the app but besides this it is a very good app.

I liked having balances available for all accounts on one page. A transfer between accounts was intuitive and very easy.

Edit: New update supports iPhone 5. The only complaint I have is the lack of iPhone 5 support. It does not use the whole screen. This implementation could be great! I would have given five stars if it weren't for that.

We use this app early, loud and often! No problems, and mobile deposits work. The only suggestion I have is to be able to see credit card itemization in the app.

App is well executed and easy to use. They only get 4 stars though because it shows all my accounts but does not allow access to credit card account. Fix this and I'll give 5 stars.