I recently switched to this bank for convenience since my vehicle payment is here. I was with my previous bank 13 years I guess I’m used to a certain standard. As I am a hairstylist I deposit checks daily and it takes a half a day or longer most times for my deposit to show up. I deposited a check on Sunday evening and it is now 9:30 in the morning it is still not showing up. I could’ve driven to the bank and did my banking instead I’m sitting here waiting God knows how long for my money. Also when you take coins in to be counted they charge 3% after $30. My previous bank when you deposited a check it showed up within 10 minutes, and they allowed you up to $250 change to be counted per day before they charged you a fee. 🤨
I love having this app and do most of my banking from it without ever having to sign on the site. I was really happy when recently they added the reminders for bill pay since I have the ebill set up on site but didn't have anything on app to show which were due or how much was due. It is frustrating because I can't get rid of one if I paid it by another source and so therefore not due anymore. Hoping they continue to add to it and make it even better 😊
I been with FWCCU for quite sometime and I really enjoy my daily experience with the bank. If I ever have any questions their always answered by a great customer service. My bank app as well works very well. Thanks for y’all support in keeping me and my family happy 👍
I love when I cannot access my account for hours of the day. Really makes me glad I chose such an awesome bank. I tried depositing a check from CHASE BANK aka one of the largest banks in the country and was on hold with customer service for over three hours trying to get the issue resolved. Wound up having to go into the bank anyway and make the deposit in person. Utter incompetency all the way down. Frantically looking elsewhere for a halfway decent personal checking account that isn’t run by idiots.
These people have put me in a very bad way! They allowed a scammer to take money I didn’t have, then leave me with no way to access my payroll when I do get paid. I still don’t have my debit card after more than 10 days, meanwhile the bills are piling up with no way to pay them when they are due. Trust and believe when I can clean this account out, it will be closed for good!
It really isn’t fair for me to rate the app because we only have it to track our auto loan payments. However I would love to see an option that allows the user to make auto loan payments through the app, even when you don’t have a personal banking account. I’m rating it one star because it does not serve a real purpose for me. The layout and functions are simple enough to understand.
This app is the most user UNFRIENDLY. So confusing when trying to make a car payment. I always have to call the customer service number and have them talk me thru making a payment. Y’all need to step it up and make this app user friendly!!!!
I just love how the site/ app is ALWAYS down for hours at a time and you can’t use you card for ANYTHING. And of course the site is always down during NON Business hours so there’s absolutely nothing you can do about it…
Love it. I used to use the mobile banking site, but I much prefer the new app. Very easy and quick to use. Love how they added the ability to take a picture your check to deposit into your account. I know pending payments can't be seen but that is the issue because of the payment processor. Not the bank. I can't fault them for that. I can call to see what is pending anyway. Love my credit union!!!!
This app is great & works exactly how it should... except for 1 small issue: when using the mobile deposit the camera shows my check off-center to the right every time (even though my check is perfectly centered inside the lines) which causes the right side to be cut off in the picture. I always have to re-take the pics. 3-4 times per side, & the only way I get an acceptable picture is to take the picture farther away & purposefully leave extra space to the right of my check. I have deleted the app several times & re-downloaded in hopes that might fix the problem, but it didn't work. Everything else about the app has worked perfectly.
It is helpful app, but could be better if they would alphabetized vendors that could be paid in check paying. Unfortunately it is 1 page that comes up & seems to be drawn at random. Not helpful when u r traveling & need to make a payment. Has accepted only 50% of my deposits
The app has worked flawlessly for me, I may have gotten an updated version. My only suggestion is the ability to change the memo on the auto bill pay items. You cannot set up a separate payee with the same address and so I often change the memo to reflect my separate accounts. If the app allowed that I would have to update to 5 of 5!
The app is very good but the only thing that is missing is a current credit card balance. Would be great if you could see what transaction is pending and what your current charges are and total charges. Also if it had the capability to pay off the current charges on the credit through the app but besides this it is a very good app.
Edit: New update supports iPhone 5. The only complaint I have is the lack of iPhone 5 support. It does not use the whole screen. This implementation could be great! I would have given five stars if it weren't for that.
Fort Worth Community Credit Union serves persons who live, work or attend school in Tarrant, Parker, Johnson, and Denton counties. FTWCCU’s mobile app will allow you to: • View check balances and history • Make Loan Payments • Pay bills • View and activate your cash back offers • Transfer funds • Look up ATM’s or Offices. To learn how we protect your privacy, please visit http://www.ftwccu.org/site/privacy_notice.pdf