The app is lacking a lot of things other banking apps have and If they do have them the interface is very dated. The app sometimes crashes however it seems the smart deposit bug has been fixed. For some reason my Zelle doesn’t connect with my bank either. The app does enough but it could use an update to be more effective and efficient.
Horrible update. Can’t transfer from member to member.
Ever since they updated this app I have been unable to transfer from member to member which is so frustrating. Every time I try I get “an unknown error has occurred” which is beyond frustrating. I have to physically call the automated system and transfer that way which makes the whole point of making the app more efficient completely useless. I have contacted generations several times trying to get his resolved. No one can provide me with an update or help, they just tell me to keep calling member service. It’s so frustrating and if they do not fix this before he end of October I plan on switching over all my accounts. Fix your new app Generations. Im sure other members have done nothing but complain about this update. It’s not user friendly and it’s not efficient whatsoever.
I really dislike the new update. It’s difficult to navigate. I would say it’s because it’s new, but that’s not the reason. It reminds me of the Navient application, which just makes me angry to navigate through. I can’t even figure out how to set up my account to that every transaction sends me a text. I like to know if odd transactions are happening. I thought it was odd that I wasn’t receiving texts anymore... the update was why. I hate the options for alerts. I also dislike the whole drop box to the left to choose things. It’s just annoying. I don’t usually write negative reviews, but I need this app to be fixed immediately. Thanks!
In the app description it states that there is Smart Deposit, on their website there is a whole page about Smart Deposit, but in their app, there is no Smart Deposit. My account is in good (excellent!) standing, which is the only reason stated why the service won’t be available. I’ve never been negative; overdrawn. Why is Smart Deposit not available on the app? Also, this bank has no 24 hour support...I, along with many others, work all day long and into the night some days. My time for personal finances are after hours.
The app works well enough overall. The problem I’m running into is that it crashes after I’ve taken a picture of the check’s back when attempting to complete a Smart Deposit. The app pauses on a blank, white screen for several seconds then closes. This is my main use for the app.
Worst banking app I’ve ever used. The transactions don’t have a consistent format. Maintenance is every week where u can’t do any transactions (and it still works poorly) limited purchase info as well as support. And no desktop version for phone browsers which limits the app even more. I would put 0 stars but at least I can use atms and get my money which isn’t even a feature of the app but the bank itself.
I’m not sure why this issue has yet to be corrected, but the fact that I can no longer deposit checks in the app, and closer branches have closed, has me contemplating taking my business elsewhere. Driving all the way to the main branch just to deposit a check is not efficient and takes way too much time out of my day.
This “upgrade” is so bad! It looks just like the website! The app use to be so easy to read...this one isn’t at all. When I use to deposit checks it would post as soon as I’d hit submit...now it could take 15 minutes to 3 hours...or possibly next business day!! It was also not so easy to add other accounts as the old app and doesn’t really update the other accounts correctly. I don’t like this app at all!!
Smart deposit needs to be fixed. I’m able to take pictures but then the app crashes. I would’ve like to have saved myself the trip to a sub-branch but unfortunately I’ll have to make time for that. Two stars for some of the new features but it needs a lot of work. It’s really rough right now
I am completely frustrated with the app on my phone!!!! It keeps telling me there is an error and I’m starting to realize that the error is that I am doing business with the wrong financial institution!!! Get it together! Fix it! Ugh!!!
I hate everything about this app. It’s not user friendly, and I’m having a hard to time transferring money to pay my credit card bill, loans, and transfer money from one members account to another. This update is stupid. There was seriously nothing wrong with the last app, and I’m seriously considering moving banks because of this dumb app.
Doesn’t let me transfer when I need it. Constantly has an issue and has to close. Doesn’t send text alerts like it is supposed to. This app has made me have to find time to transfer money from a desktop before going out. Will consider switching my accounts if this continues to be an issue.
I just got through trying to use your app, it was indeed useless (to say the least) and I read the comments left by other members/users.... Don’t you feel is about time to fix it! Trust me; don’t let your app designer(s) feed you a lot of garbage! It can be fixed while teleworking and during this COVID chaos.
The update was asinine and superfluous. It looks like a desktop version of a website, which completely defeats the purpose of a MOBILE app. The layout is unpractical, the buttons and options don’t flow well and are confusing and the entire update was unnecessary. Were there any actual users who contributed?!
For the past month, my balance just froze, it won’t update, I’ve uninstalled the app, installed it back, I’ve called the bank many, many times for help with this situation, they have all tried to help, but this issue hasn’t been fixed yet.
This app makes it easy to check balances and transfer money member to member but the check deposit is garbage!!! I don’t live in TX and I am sick and tired of going to banks to deposit checks when every other apps like USAA app are easier to use and the check deposit actually works. I will prolly be switching banks soon
Generations STILL hasn't fixed their Zelle integration and the app is clunky and poorly suited to a mobile device. Totally unsurprising from a credit union which still lacks authenticator support for their login page.
What’s it going to take for y’all to fix all these issues and complaints that are all 100% accurate? Time is ticking get on it and fix these issues already! That’s what y’all are getting paid to do y’all’s job.
The newest update with check deposit is cool however, now when I make my partial payments to my loan it doesn't show me the remaining of the payment balance I still owe like it use to show before... It will be nice if this can be fixed.
I love this app! Banking done so easily and safely ... Don't have to leave home if I need to deposit a paper check I can deposit it through there Smart Deposit.. Among other useful features that I highly recommend to our members! Excellent and it keeps improving! Thanks Generations!
I really like this app, it's very easy to use, but there is not a lot of options to do, like making my credit card payment, there is not an option for that. I have to go to the full website to have that option. I would really love to have that on this app.
Not really happy that the app requires 5.1.1 iOS. I'm not buying a new phone just to use this app. The other credit union I bank with I can use my iPhone 4s to deposit. Pretty sad generations didn't think of those of us with later versions phones instead of those with current up to date phones.
So what is the point of viewing my accounts if I have to go to another website to view my credit cards? Another site that REFUSES to take my username and password and wants me to manually put in all my card info every single time. It seems shady.
My username is no longer saved. So anytime I open another app or a message or anything I have to go through the hassle of re-entering all my log on info. Also. Can't say payment amounts for any of my accounts. I have to log on to the PC now to see my amount due like for my car loan or credit card. CHANGE IT BACK!!!!
Our mobile banking application allows you to check balances, transfer funds, view transactions and check messages from anywhere, anytime. It's fast, free and available to all of our online banking users. With this app you can do the following: - Check balances 24/7 - View pending transactions - Create, approve, cancel or view funds transfers - View transaction history - Send and receive secure messages - Access branch hours and location information