I have been a member of this organization for over 25 years. It is very reliable and consistent in the top performer in the financial field. Even though I do not live in the state of Illinois I am still remember perform all of my banking and financial needs with Great Lakes credit union. Thank you for over 25 years of faithful service.
Doesn’t recognize digital responses to set up regular automatic payments and inputs.
It is impossible to set up automatic payments on this app because it will not recognize acceptance of their agreement in the application. This is not the only problem area of this type with this app. And this is not just on one or two Apple devices. This inability of the application to accept responses is a LONG REOCCURRING PROBLEM THAT IS CONTINUALLY IGNORED BY THEIR SUPPORT PEOPLE! I have been with this credit union for decades but unfortunately with the changing times they have allowed themselves to slide into a backwater institution in a world run by digital internet devices that they cannot seem to master. May be time to move to a more cutting edge credit union that employs more aggressively involved up to date software technicians that have more interest in their craft and knowledge than just being on the payroll. There are all kinds of customer service that gains trust and profit and in this area the board members have failed in their selection.
There are several basic things that are not available as are on other banking apps such as use Zelle or create scheduled transfers or have change rounded up and put into a savings or Roth. Also I have to set up the mortgage that I have at GLCU in the bill pay in order to pay it when it should show up automatically as one of my accounts and be able to transfer funds to it. I have needed to reset my password and the only way I was allowed to do so is go to a branch which of course has terrible hours if operation. The one very good feature that the app has is the quick balance.
The app runs nice, smooth, and is easy to get around. However, when I open the app, it tells me an update is needed to use it. Then shows a “open App Store” button to direct me to the update. I click it, it takes me to the app in the App Store but it says there is no update available. This happened to me before, and I have to delete the app, download it again, and resign into everything. Hope they fix this soon because this is more annoying than anything.
I use to have it where I can login with Face recognition and out of nowhere for the last 3 months I’ve have to login typing my password. Every time I try to turn face recognition back on it it’s automatically shuts back off immediately without me even leaving that settings spot. It would be super convenient if I could get it to start working again cause my password is too long to constantly keep typing it when I need to check my bank accounts. Can we please fix this?
For many years of membership, from the days when there was only a counter window on the base, then the Green Bay Rd. Extension, the telephone teller(old Style), computer connect(old style), well you get my drift, right? Ya this is skips and jumps better, like living on the edge of high technology, Ya gotta love it.
The bank will place a hold on checks and not tell their customers. It’s happened to me twice now. I go to deposit a check, the receipt shows the check cleared and the funds are available in my account. One day later the check is now “on hold” and the funds are not available. The checks were from 2 different employers and I had been working at both for some time. Why place them on hold after accepting them? Dumb.
For as long as I can remember, since banking with Great Lakes Credit Union; I have been satisfied with the service. It’s doesn’t surprise that service is always quick and easy and to the point.
Customer service is fine once you get to the teller. Getting through the security guard is the problem. He traps you between the doors asking you to show IDs and putting your hands out so he can pump sanitizer in your hands. Remember he has you trapped between two door less than 6 feet apart and will not accept you putting sanitizer in your hands before you get out of your car. He will make you do it again in front of him. That’s how much power they have given him, yes, the security guard!
This app is extremely easy to set up and use. I love the ability to transfer between shares/loans and even to other members accounts. It’s always live data so you can check your balances anytime or anywhere!!
This app is by far the best banking app I’ve ever used. The functionality and features make it incomparable. I have used many other financial institutions apps and they just don’t work as well as this one. It’s very user friendly and I love the Touch ID option!
This app has a lot of glitches. In the mange the credit card section it is always asking do you want to add another person to my account. If did i would have done so by now. In the credit card payment section, after I have submitted the payment the app will not allow me to close. I have complained about this three times and still it is not fixed.
After the update I can’t login it keep saying invalid login don’t understand why this is happening now I have to use the website this is so inconvenient
There are no words in the English language that can express just how much I dislike the latest upgrade to this app. I have deleted it and will be accessing the site via Safari!
Whoever made this most recent update might want a career change. Why would my debts be green now when they were red before and that actually makes sense. Having to change my password was a nuisance as well. The entire layout change was unnecessary and should revert back to what it was. If it ain’t broke don’t fix it!
I’ve been banking with GLCU since I started saving as an adult, and will do so moving forward. GLCU has a very convenient mobile app which makes every day banking a breeze.
I don’t know Y but I always have a problem logging into this website and only this website. I can finally log into this website but nothing changes and the next time I try to log in, no dice. When I attempt to login with my account # & SS#, even that didn’t work.
I was happy when the Face ID became available. However, since the update I have not been able to schedule an online bill payment. I get kicked out of the app every time I choose the calendar to change the payment date.
I find the website confusing time and time again. Finding my debit transactions in my checking account was very simple and now I can’t find it. I checked several times for my debit transaction totals in a snapshot I gave up!
Just purchased a 3-mon CD over the phone. The transaction was fast and simple. The Associate was very efficient and knowledgeable. Overall good experience.
This app is probably the most easiest, convenient app I’ve use by far. I have use the consumers app and it’s nothing compared to this one, I don’t know my way around in that app compare to this GLCU one! Awesome app!
I’ve been waiting for an hour now to gain access to my account. I need to call for my account information and I can’t get ahold of anyone. I cant wait till the day are union drops you. This has been the worst experience from a bank that says 24/7 access. Go €££> your self
The mortgage site won’t let me in - there is a puppy wagging its tail? Is this even GLCU? Then it won’t let me log OUT of the mortgage portion and get back into my accounts. I used to love this app and now it’s very frustrating.
What were you thinking with this new update rollout? I enrolled and set up my new password and everything but logging in prompts an error “this app version requires MFM middleware. Please configure URL to proceed with login” Don’t make me go to the bank to deposit a check like it’s 1983 please
Wow! This app is such a helpful tool. I use the app just about everyday lol I feel so luckily to be apart of a credit union that provides this great service to their members
Best app I’ve ever downloaded! Super easy and manageable! I love this app because I’m always on the go and never have time to do my banking at an actual branch!
The latest app revision is not working. The app abruptly closes when trying to enter a date when scheduling a payment for Bill Pay. Several attempts and restarted. Too much time spent on this when it was a function that worked fine prior to the logo change.
Manage your accounts easily on the go right from your Apple device! Get secure access to your account 24/7 with our Great Lakes Credit Union Mobile Banking app. With our mobile app, you can manage your cards (turn them on/off at your convenience), set travel alerts, view transaction history, transfer funds, pay bills and deposit checks on the go! Our Mobile Banking app also allows you to have control over your finances 24/7 with our Money Manager tool! Create a budget, monitor your spending, and establish savings goals in just a few clicks. GLCU’s Mobile App Features: • FREE Access to Money Manager • SavvyMoney Credit Score • Fingerprint & Face Unlock Authentication* • View Balances Even Faster with Quick Balance • Deposit Checks with Mobile Deposit • Transfer Funds • View Transaction History • Pay Bills • Pay GLCU Loans • Chat With an Agent • Secure Messaging for Support • Card Controls • Enroll in SMS Text Messaging and Alerts • View eDocuments • Manage Alerts • Manage Your Credit Cards • Manage Your Mortgage • Apply for a Loan • Update Contact Information • Order Checks * Fingerprint and Face Unlock login requires a device that supports fingerprint & Face Unlock authentication.
