Granite State Credit Union

Every so often, and I’ve yet to figure out what the trigger is, my GSCU app will no longer allow me to use Face recognition to login and will also no longer auto fill my password. I have an IPhone that stores my passwords should I ask it to, but somehow just the ones for my GSCU will be spontaneously deleted from my password saver. Luckily, I have an old fashioned Rolodex I keep in a safe that has my login info written down in case my phone fails. But it is ONLY for this app that it happens, which leads me to believe it’s a bug or incidental trigger within the GSCU app. It’s only been a big problem once when I was away for a weekend and could not access my accounts or call the bank for any of my account info.

We are always running close to the edge. So when something is pending it’s great to be able to move an amount from savings to checking. I’m trying to avoid overdrafts. We live check to check. I save money for rainy days and use it sparingly. Everything costs too much for what it is worth these days. I’m glad to be with the credit union..

The facial recognition does not work any more and when I do open my app with my password it glitches and bounces me out of the app and have to start all over again. Not a big deal till you are on your third time trying to access you accounts. Fix this mess already.

I have cars use notifications set up for my card and my children, every once in a while it stops sending the notifications. Not a huge issue, but I have this in place to monitor for fraud for my kids especially. Doesn’t seem to be any rhyme or reason as to why it stops sending notifications and will start again just as sporadically.

After the update I am no longer able to login using the touch ID function via my fingerprint. However this function still works when used in other programs. When I attempt to initiate the touch ID the login screen freezes and the app will suddenly close. I have attempted several times to use this feature with no success. Otherwise I love this app especially the mobile deposit feature and speed of such.

I love how convenient the app is. The only thing I dislike is how many times you can transfer money from one account to the other in a day. Other than that I love it!

iOS 16.4 broke the app. I’m no longer able to open the app at all without it crashing. I can still access the website from safari but the app itself won’t even load the login page.

I love the simplicity of moving my own money from wherever I am whenever I need too!!! I just love GSCU!!

This credit union is all about the people and this app is no different. Easy to use and all the functions one could ask for. Love it.

Very helpful when ever I need them!! Always very polite too!! Thank You

I get an error fairly often that says I’ve only taken photos of the front of my check. I have to restart the app to get it to work. This happens fairly often.

Most times this app works for me, but… when I need it most it sometimes fails.

I love GSCU. I will never use another bank or Credit Union. Everyone is always amazing!!

Every time since my first download the app shows white and closes itself out. Not sure if this is a new problem or current as I’m a new customer to GSCU and just downloaded the app a few days ago.

They need to update this app, for the last week I am unable to access online banking via app as the app constantly crashes on me.

Before EVERY check I deposit I get a pop up asking for a rating or “Not now”. No “Never” option, which is what I would prefer. Instead, it feels like I have to pay to use the app with either a pop up or a review. So, here’s your review.

I contacted them to find out if they are going to update the app to allow facial recognition they said no so I asked how I can trust them with my money if they can’t stay up to date with electronics the person I was talking to said to have a nice weekend

Very basic app, no frills

Unable to open the app without immediate crashing without even getting to the login page.

Worked until a week ago, now I have to commute to deposit my paycheck.

Your update is bad. Not working for me now unable to get my online banking🤷‍♀️

I love GSCU. Couldn’t be happier with the service

Very easy to use. But need to be able too add a nickname to the accounts..it can get a little confusing when u have multiple accounts.

i haven’t been able to get into the app for 5 months lol. website for the win

I'm trying to sign in and it's asking me what's my made of honors name is. I'm not married and never have been. Hmmmmmmm

This app keeps asking security questions non stop and i answer them and they still wont let me in! Some of them don't even make sense for me since i'm not In college yet and i don't have a favorite college resturaunt.. Fix this please!

Trying to sign in for the first time and there seems to be a bug with the security questions. I have answered every question twice and it is still asking. Can't get passed the screen...

I can't get this app to recognize my fingerprint. It just quits.

There is a bug because this app doesn't work at all. It asks me to log in with a username which I've never created and also asks me random security questions like "what city was I married in"... I'm not even married.